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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Denials &amp; AR Operations Support I, you will help the denials and AR department to finalize and submit appeals to the payor, so that they can service the client and process incoming correspondence. Every day, you will communicate with the clinical department and work within different portals to submit appeals. To thrive in this role, you must have a production-based background, have experience with insurance verification and hospital registration. Here’s what you will experience working as a Denials &amp; AR Operations Support I:<ul> <li>Be able to identify different types of hospital documentation including, but not limited to, UB-04s, denial/approval letters, EOBs, Hospital account notes, medical records, itemized bills, and Hospital appeal letters.</li> <li>Ensure professional and HIPAA compliant documentation practices.</li> <li>Maintain an understanding of how to utilize provider system platforms and obtain necessary documentation for case files.</li> <li>Utilize clinical guidance on compiling medical records.</li> <li>Identify and communicate appeal deadlines timely through knowledge of insurer timeframes.</li> <li>Update proprietary computer systems to ensure contacts/tasks are closed upon receipt of information requested and received.</li> </ul>Required Skills:<ul><li>High school diploma or GED</li></ul> For this US-based position, the base pay range is $16.29 - $20.36 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Denials & AR Operations Support I

Salary 82K+ annually! Generous Benefit Package and 33 paid days off 1st year! Team Supervisor oversees staff that are part of an inter-disciplinary CCBHC team that provide care to consumers with a Severe Mental Illness, primarily Depression, Anxiety, and PTSD. Team Supervisors implement with fidelity all CCBHC requirements, core services, and activities, including care coordination to integrate mental health, addiction, and physical health needs. Team serves adult clients, age 18 and older, that are diagnosed with a severe mental illness, substance use disorder or co-occurring disorder, Team provides a combination of office and/or field-based services. Requirements Licensed (LCSW, LPC, LMFT) or under supervision for license, with 3-5 years clinical experience. Supervisory and program management experience is desirable. Must posses a valid Drivers License and satisfactory driving record and use personal automobile to travel to locations other than primary office. {Mileage reimbursement available} CCBHC Model of Care Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: <ol> <li>Increased access to care and crisis services</li> <li>Expanded traditional community mental health and substance use services.</li> <li>Added Care Coordination and physical health screening for mental health clients</li> <li>Greater access to Social Services for clients’ economic and social needs</li> <li>Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.</li> </ol> Drug-Free Workplace Policy This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however all employees are subject to the Family &amp; Children’s Services Drug Free Workplace Policy.

Family & Children's Services

Team Supervisor

Salary Range $96,000 - $125,000*Job Description:Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world.On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services.As the Manager of Procurement Analytics in Strategic Sourcing and Procurement (SS&amp;P), you will lead an onshore and offshore team of category analysts that support the strategic sourcing team through data-driven insights. You will build and rapidly mature this new capability in addition to supporting the daily needs for high quality insights to drive procurement outcomes. You will lead and develop your team, establish a data and process foundation and build stakeholder relationships. Your work will positively impact bottom-line results, minimize risks and foster internal and external relationships. You will report to the SS&amp;P Director of Shared Services. Role Description<ul> <li>Create a culture where facts and data are treated as an asset that helps accelerate procurement outcomes </li> <li>Establish a roadmap to build out the procurement analytics capability </li> <li>Provide guidance &amp; thought leadership to the team to support their development of advanced analyses and insights </li> <li>Build relationships across the strategic sourcing team and other stakeholders to foster collaboration and service delivery </li> <li>Partner with strategic sourcing leaders and team members to align on needs, priorities and adoption </li> <li>Lead a team of onshore and offshore procurement analysts by providing guidance, mentorship and performance feedback </li> <li>Create high impact analyses and presentations leveraging spend, market, contract and supplier performance data </li> </ul>Key Qualifications<ul> <li>Bachelor's degree in supply chain, business administration, finance, statistics, data science, or related field </li> <li>5+ years of experience in analytics, procurement, category management or strategic sourcing </li> <li>Strong expertise in Microsoft Excel, Power BI, Tableau or other data analysis and visualization tools </li> <li>Experience with procurement and/or ERP systems (Workday, SpendHQ, etc.) </li> <li>Expertise in data models and data relationships to facilitate analytics </li> <li>Ability to influence outcomes using strong verbal and written communication skills as well as relationships </li> <li>Intellectual curiosity and desire to learn </li> </ul>Your Life and Career at Saks: <h3>● Exposure to rewarding career advancement opportunities</h3><h3>● A culture that promotes a healthy, fulfilling work/life balance</h3><h3>● Benefits package for all eligible full-time employees (including medical, vision and dental).</h3><h3>● An amazing employee discount</h3>Thank you for your interest with Saks. We look forward to reviewing your application. <h3>Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</h3><h3>Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. </h3>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *The above expected salary range may have some variability based upon factors including, but not limited to, a candidate’s overall experience, qualifications, and geographic location. If you are interested in the role, we encourage you to apply and, if selected to move forward in the interview process, you will have a chance to speak with our recruitment team regarding your specific salary expectations.

Saks Fifth Avenue

Manager, Procurement Analytics

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $71622.00 - $87538.00 Salary Travel Percentage Up to 25% Job Shift Day Job Category Supply Chain <h2>Description</h2> Job Summary: Supervises and coordinates activities of workers engaged in material movement or handling, receiving, loading, unloading, transporting, stacking, order filling, shipping, and maintaining stock in a storeroom or warehouse. Review shipping or receiving orders and requests for movement of materials and products. Essential Responsibilities/Activities: <ul> <li>Provides the highest level of customer service to the Production team to maximize company success.</li> <li> Hires and trains staff, communicates job expectations, and implements company policies and procedures.</li> <li>Develops schedules and assigns work to team members to ensure efficient flow of inventory from the warehouse to the production floor. </li> <li>Reviews and approves hours worked on a reoccurring basis.</li> <li>Evaluates inventory organization for most efficient space utilization and makes recommendations to improve processes. </li> <li>Oversees the efficient sorting, maintaining, and staging of products. </li> <li>Maintains accurate inventory levels through cycle counts and/or daily checks.</li> <li>Ensures inventory is appropriately labeled and placed in the accurate bin locations.</li> <li>Ensures forklift safety inspections are completed.</li> <li>Supervises salvage of damaged or used material and that appropriate action is taken.</li> <li>Logs non-conforming product and verifies returned goods.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Minimum of a high school diploma or GED and 2 years of warehouse or storeroom experience. License(s): None Certification(s): AAON Forklift Certification Essential Mental Functions: <ul> <li>Demonstrates strong leadership abilities.</li> <li>Communicates effectively in written and spoken form.</li> <li>Possesses excellent interpersonal relationship skills.</li> <li>Presents a strong, confident, and decisive personality.</li> <li>Demonstrates strong multi-tasking capabilities and excellent organizational skills.</li> <li>Works effectively in a team environment.</li> <li>Works effectively in a fast-paced high-pressure environment.</li> </ul> Essential Physical Functions: <ul> <li>Lift up to 50lbs.</li> <li>Sit or stand for up to 95 percent of work hours.</li> <li>Seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Aaon

Supervisor, Warehouse

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. We are looking for a program manager to help support the Enterprise Systems and Technology Operations M&amp;A program. The Enterprise Systems and Technology Operations (ESTO) team sits in a critical part of supporting Coinbase’s growth, comprising both Enterprise Applications (EAA) and internal IT. Our goal is to be a force multiplier for Coinbase by using 3rd-party enterprise applications; IT services and infrastructure; automation; and purpose-built software – all of which securely enables our global workforce and frees associates’ minds and time to focus on high-judgment tasks. This role of Program Manager, M&amp;A would help support integration efforts for mergers and acquisitions (M&amp;A) in the Enterprise Systems and Technology Operations (ESTO) organization. This role would help to drive operational delivery of ESTO-wide M&amp;A work, providing both support for specific M&amp;As as well as overall program management. The role’s M&amp;A work would vary widely, from work on small acquisitions to large strategic integrations. What you’ll be doing (ie. job duties): <ul> <li>Driving operational delivery for Coinbase’s IT and Enterprise Application M&amp;A work to provide ensure efficient, timely execution</li> <li>Building out and monitoring project success, including monitoring of overall project risk</li> <li>Collaborate as needed with cross-functional teams such as Legal, Security, HR, and Product using appropriate channels/mechanisms</li> <li>Be a champion for driving sustainable solutions that will help set up newly integrated teams for long-term success</li> <li>Helping build detailed project plans, playbooks, Standard Operating Procedures (SOPs), and other program artifacts </li> <li>Manage other high-priority programs or projects for the IT and Enterprise Application teams as needed</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Bachelor’s degree in, Business, Finance, Project/Program Management, or other related experience.</li> <li>5+ years of proven experience in Program / Project Management, Business Analysis, or Product Operations </li> <li>Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base, including a deep passion for products within the broader crypto space.</li> <li>Strong analytical and problem-solving abilities, and comfortable with ambiguity</li> <li>Project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously in fast-paced environment</li> <li>Excellent communication (both written &amp; verbal) and strong interpersonal skills, with the ability to collaborate effectively with cross-functional teams</li> <li>Ability to travel both domestically and internationally (up to 10%)</li> </ul> Nice to haves: <ul> <li>Previous experience in Tech, Crypto, Finance or Fintech</li> <li>Advanced understanding of Google Apps, Jira, or Salesforce</li> <li>Experience in a startup culture - comfortable with ambiguity and non-stop problem solving, building and action</li> <li>Experience working with international teams (across time zones)</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $140,080—$164,800 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Program Manager II, M&A

CBRE

Workplace Strategy Director

Union Public Schools

EDP Assistant Supervisor (5 Hrs/Day)

2025-2026 SCHOOL YEAR ROLE WHO WE ARE At Tulsa Honor Academy (THA), we are on a mission to equip all scholars with the academic skills, content knowledge, and ethical character required for college graduation and life success. We believe ALL scholars, regardless of race, background, income or ability, can achieve at high levels. We work relentlessly to ensure 100% of scholars are on a path to go to and graduate from a college of their choice, beginning in the fifth grade. Opening our doors in 2015 with 92 fifth grade scholars, THA will grow to serve over 1,300 scholars in grades 5-12 across our two campuses in the 2024-2025 academic year. When you join the THA Familia, you are joining a team with an unwavering commitment to ensuring scholars in our community have access to a high-quality, college preparatory education. One that is focused on developing successful college graduates who will become well-rounded, engaged individuals who will transform their communities. Candidates must share our unshakeable belief that all scholars can achieve when given the opportunity. Sound like you? WHO YOU ARE <ul> <li> You are a firm believer that all scholars can go to and graduate from college. </li> <li> You demonstrate determination and know that the work is hard, but worth it. </li> <li> You display humility through consistent self-reflection, problem solving and implementation of feedback. </li> <li> You believe in team first and know that success is not defined by individuals, but by the team itself. </li> <li> You demonstrate a commitment to structure knowing that school-wide systems are critical elements of our scholars’ success and network-wide systems support consistency and equity. </li> <li> You are a proactive communicator who does so clearly and concisely with scholars, families and staff. </li> <li> You are nerdy about ensuring scholars have access to rigorous academic instruction, including deep and complex content. </li> <li> You desire to be in the trenches with us and our kids and can engage and motivate diverse stakeholders. </li> <li> You are goal-oriented and set meaningful, ambitious goals and achieve success despite potential obstacles or setbacks. </li> <li> You are always hungry for more and have a deep desire to be an expert in your field </li> <li> Grit and an indomitable spirit are an instinctual reaction when the work is hard in order to achieve our mission and you display ingenuity, resourcefulness and tenacity to tackle complex problems. </li> </ul> WHAT YOU’LL DO As THA continues to grow, the Executive Assistant will build the Chief Executive Officer’s capacity by providing administrative and project management support. The Executive Assistant is key to maximizing the CEO’s productivity and effectiveness. The ideal candidate is proactive, self-motivated, detail-oriented, analytical and eager to work in a fast-paced environment. Core Commitments <ul> <li> It is hard, but joyful - for kids and adults. You work hard, but love just as hard.<ul> <li>Develop a palpably positive school climate with frequent and authentic instances of shared smiling, laughter and enthusiasm where joy is deeply rooted in achievement, the content, and team/individual successes. </li> <li>Believe that scholar actions and mindsets stem from teacher actions and mindsets</li> </ul> </li> <li> Back-to-basics, liberal arts school - You have a fundamental belief in teaching kids to be critical thinkers through ELA and STEM.<ul><li>Display that you value risk-taking, especially when the work is challenging. Expect all scholars to attempt all work, take academic risks, and learn from their mistakes.</li></ul> </li> <li> Structure Driven School - You sacrifice autonomy in exchange for consistency and commitment to a shared definition of excellence.<ul> <li>You sweat the small stuff </li> <li>Know that warm and strict are not opposites </li> </ul> </li> <li> Team, team, team - You support our community, learn from one another and respect each other enough to hold high expectations for ourselves and our scholars. <ul> <li>Value parents as our partners</li> <li>Model what you expect because you know adults drive culture </li> <li>Believe in a all hands on deck mentality </li> </ul> </li> <li> Constant Improvement - You model what it really means to receive feedback. <ul> <li>Gain energy from the feedback cycle, not lose it </li> <li>Looking in the mirror rather than pointing out the window </li> <li>Use feedback to make productive changes in performance</li> </ul> </li> <li> Diversity and Equity - You believe institutions thrive with diverse people and backgrounds<ul><li>Ensure our community is an inclusive and safe place</li></ul> </li> <li> People, paper, college - What you invest in says a lot about what you prioritize <ul> <li>Supporting teammates, families and scholars </li> <li>Do whatever it takes to ensure our scholars go to and graduate from college </li> </ul> </li> </ul> Core Responsibilities <ul> <li> Operational and Administrative Support to CEO: The Network Operations and Executive Assistant is responsible for strategic calendar management, formatting information for internal and external communications (memos, emails, presentations, reports), preparing for meetings (scheduling, space, set-up, follow up), responding to phone and email inquiries, acting as the point of contact between CEO and individuals, key project support and record keeping. Administrative support also includes responding to phone and email inquiries, and creating and formatting reports. The Network Operations and Executive Assistant must maintain the highest degree of confidentiality at all times. The role will also provide administrative and project support to the Executive Leadership Team. </li> <li> Coordinate and Manage Network Operations: In addition to CEO and Executive Leadership Team support, the Network Operations and Executive Assistant will be responsible for the following key responsibilites: visitor management for Network Office, Network event planning, deputy board clerk and board support, talent support, office management and time off management. </li> </ul> THE DETAILS Qualifications/Certifications <ul> <li>Bachelor’s degree required</li> <li>Bilingual (Spanish/English) required</li> <li>Excellent verbal and written communication skills required</li> <li>Knowledge of Google-Suite applications required </li> <li>Bilingual (Spanish/English) required</li> </ul> Experience <ul> <li>2 years of experience as an Executive Assistant or similar role preferred</li> <li>Prior experience in a school serving a similar population to THA’s is preferred </li> <li>Charter school experience is strongly preferred </li> </ul> Role <ul> <li>The Executive Assistant will work on THA’s Network Team and report to the Chief Executive Officer and Chief of Staff. </li> <li>Full time, year round, exempt. </li> </ul> Compensation and Benefits <ul><li>THA’s starting salary range for Coordinators with a bachelor's degree begins at $44,000. THA's starting salary range for Coordinators with a high school diploma or higher begins at $36,000. Salary is commensurate direct experience. THA’s compensation includes a comprehensive benefits package. To learn more about THA’s benefits, visit tulsahonor.org/careers. </li></ul>

Tulsa Honor Academy

Bilingual Network Operations and Executive Assistant

Ready to be a Titan? As a CSM Team Customer Success Manager, you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the extraordinary in their business.You will serve as the preferred CSM to a designated list of customers assigned to the CSM Team and partner with these customers to optimize their use of ServiceTitan to drive business results. In doing so you will be a key driver ensuring retention and growth of ServiceTitan’s revenue. You will interact with these customers both as their success point of contact and by leveraging tools to consistently engage in proactive touchpoints to continue pacing their journey with ServiceTitan. As a member of the CSM Team, you will be passionate about delivering customer transformations and answering questions like:<ul> <li>What’s the most valuable transformation I can offer my customer?</li> <li>What’s the fastest way I can deliver that value to them?</li> <li>How can my communication make their life easier?</li> <li>How can I build a long-term relationship with them and truly make them feel at home with the ServiceTitan family?</li> </ul> What you'll do:<ul> <li>Account Ownership: Act as a dedicated CSM to approximately 70+ accounts assigned to serving as the main point of contact for the customer, our executive team, and any internal partners regarding these accounts</li> <li>Relationship Management: commit to exceeding customer expectations, maintain long-term, senior-level relationships with your account’s POCs, take ownership of challenging customer situations, manage them effectively, and see them through to resolution</li> <li>Drive Value and ROI: guide customers to maximize their business through an intimate understanding of the ServiceTitan platform, with the ability to resolve complex issues and create comprehensive, customer-facing value plans to demonstrate ROI of ServiceTitan to key stakeholders</li> <li>Reactive Engagement: act as the primary point of contact for customer inquiries and issues, working closely with internal teams to drive timely resolutions</li> <li>Proactive Engagement: Proactively reach out to customers through primarily phone calls as well as written communication to understand their goals, and roadblocks, and ensure their needs are met Utilize reactive and proactive outreach in addition to developing strategies to work with and speak to all customers in your care on a regular cadence</li> <li>Data Analysis: Utilize data to track customer success metrics and leverage user engagement data to design targeted campaigns that proactively engage with customers who are not utilizing key features of ServiceTitan vital to achieving their desired outcomes (digital success campaigns, remote workshops, proactive customer calls, etc.)</li> <li>Mitigate Escalations and Churn Risk: Monitor account health and flag risk behaviors to engage with customers proactively before escalations or churn risks arise in addition to owning and defusing challenging customer situations, should they arise, turning them into an opportunity for positive outcomes and increased customer loyalty</li> <li>Facilitate Resolutions: Approach all customer interactions with a positive, can-do attitude, identify customer pain points, and work with cross-functional teams to provide effective solutions,</li> <li>Provide Product Training: Provide training and guidance to customers, ensuring they utilize our software effectively, drive customer engagement in webinars, ember, spark or community</li> <li>Create Promoters: Seek ways to improve customer satisfaction and raise customer advocacy (NPS), by finding new ways to continuously improve our customers’ experience, both in the use of our product and through improved internal processes</li> <li>Project Management: break down complex issues and stay highly organized in managing customer accounts, ensure timely follow-ups, and document interactions</li> <li>Gross Revenue Retention: Monitor customer usage and engage in renewal discussions (both core and pro products) to ensure long-term satisfaction, and account retention and maximize up-selling and cross-selling opportunities</li> <li>Feedback Collection: Gather and relay customer feedback to the product and development teams for continuous improvement.</li> <li>Customer Loyalty: Identify opportunities for customer advocacy, such as success stories, the torch network, and referrals.</li> </ul> What you'll bring: <ul> <li>2+ years in customer-facing roles, customer success/account management, and/or sales experience preferred</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Highly skilled in written and verbal communication</li> <li>Proven ability to multi-task and manage multiple projects at a time with strong attention to detail</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> <li>Self-motivated and able to work effectively in a remote setting</li> <li>Highly organized and detail-oriented</li> <li>Project management skills and experience are a plus.</li> <li>Exceptional organizational and time management skills</li> <li>Empathetic with a customer-focused approach</li> <li>Passion for phone-based customer interactions</li> </ul> Preferred Skills and Experience<ul> <li>Project management</li> <li>Sales</li> <li>Data or Business performance analytics</li> <li>Operational use of SalesForce, Gainsight, and Tableau</li> <li>Highly proficient in ServiceTitan workflows and best practices</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $58,400 USD - $78,100 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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