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Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing. The Global Payment Operations (GPO) organization delivers global wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team. This is an Inbound Call Customer Service role receiving multiple calls throughout the day. Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Responsibilities: <ul> <li>Assists with coordination of implementation for products, services, and operational solutions</li> <li>Supports the design, documentation, implementation, and monitoring of new products and services</li> <li>Provides guidance regarding procedural, technical, and operational changes</li> <li>Expands business products knowledge within operations environment</li> <li>Builds network by developing relationships with partners and teammates</li> <li>Inspects data to identify issues and trends</li> <li>Collects and interprets data to validate operational processes</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Monitoring, Surveillance, and Testing</li> <li>Process Performance Management</li> <li>Research</li> <li>Adaptability</li> <li>Business Analytics</li> <li>Critical Thinking</li> <li>Reporting</li> <li>Written Communications</li> <li>Data Management</li> <li>Policies, Procedures, and Guidelines Management</li> <li>Process Design</li> <li>Process Effectiveness</li> <li>Strategic Thinking</li> </ul> Required Qualifications: <ul> <li>Highly organized with strong attention to detail</li> <li>Experience receiving calls throughout the business day, up to 50+ calls per day</li> <li>Typing and Data entry experience</li> <li>Client facing experience </li> <li>Excellent time management and prioritization skills, with ability to meet deadlines under pressure</li> <li>Excellent oral and written communication skills</li> <li>Exceptional Customer Service experience</li> <li>Experience with working independently and on teams</li> <li>Experienced with Microsoft Office Suite, especially Excel</li> <li>Experienced with managing multiple priorities and multi tasks</li> </ul> Desired Qualifications: <ul> <li>Expert level Excel experience</li> <li>Working knowledge of payment investigations systems</li> <li>Financial industry experience</li> <li>Business, Finance, Accounting, Economics, or similar major preferred</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Operations Analyst - TFX Wire Customer Service

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank’s Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships. Responsibilities: <ul> <li>Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and development</li> <li>Identifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issues</li> <li>Provides quality assurance review and testing on operating key controls</li> <li>Supports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgency</li> <li>Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and external clients</li> <li>Interprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiry</li> </ul> Skills: <ul> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Critical Thinking</li> <li>Data Collection and Entry</li> <li>Data Quality Management</li> <li>Collaboration</li> <li>Decision Making</li> <li>Interpret Relevant Laws, Rules, and Regulations</li> <li>Problem Solving</li> <li>Research Analysis</li> <li>Customer and Client Focus</li> <li>Innovative Thinking</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Quality Assurance</li> </ul> Required Background: Must be Year Up intern with Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

Operations Control Analyst - Year Up

CBRE

Business Intelligence Manager

Investment Operations Specialist at Northwestern Mutual, Charlotte. Are you a dynamic and knowledgeable professional looking for a fulfilling career in financial planning? Northwestern Mutual in Charlotte invites you to join our team as an Investment Operations Specialist. In this role, you'll play a crucial part in our office, collaborating with financial representatives to provide comprehensive financial security to clients through innovative planning. We're seeking an intuitive individual to enhance our team, and here's how you can make an impact: Key Responsibilities: <ul> <li>Facilitate the opening and funding of investment accounts, along with managing investment service requests.</li> <li>Create Investment Reports, incorporating client review documents, financial reports, and financial plan updates.</li> <li>Develop Investment Plans/Proposals for clients, showcasing your expertise from scratch or through necessary updates.</li> <li>Illustrate investment products based on advisor recommendations.</li> <li>Utilize tools like NetX360, ENV2, Mutual Fund companies, and internal systems to compile investment proposals.</li> <li>Provide swift support through Microsoft Dynamics 365 tasking and email.</li> <li>Collaborate with Home Office support services to ensure advisors receive top-quality assistance.</li> <li>Maintain compliant electronic client files and offer continued advisor support.</li> <li>Deliver investment sales kits, including complex proposals, reports, and portfolio allocations.</li> <li>Assist subscribers in maintaining portfolio allocations for Northwestern Mutual's signature series accounts.</li> <li>Provide real-time insight and analysis during case consultations to aid in advisor case preparation, situations, and solutions.</li> <li>Analyze client financial situations and portfolios to develop and implement comprehensive plans aligned with client goals.</li> </ul> Compensation: <ul><li>Salary range: $45,000 - $60,000, plus an annual retention bonus. Salary range is based on licensure at time of hire and obtaining them during your tenure. </li></ul> Qualifications: <ul> <li>Life, Accident &amp; Health insurance licenses (Preferred).</li> <li>SIE, Series 6 or 7, and 63 Preferred or Willing to Obtain.</li> <li>Associate Financial Representative Contract.</li> <li>Bachelor’s Degree in business, finance, and/or equivalent work experience.</li> <li>1-3 years of financial planning experience (Preferred).</li> </ul> Competencies: <ul> <li> Driven for Results: Consistently exceeds goals, bottom-line oriented.</li> <li> Strong Interpersonal Communication: Builds relationships, navigates critical conversations with diplomacy.</li> <li> Prioritization: Focuses on what is most important and effective, eliminates roadblocks.</li> <li> Good Judgement: Makes better decisions, seeks relevant information.</li> <li> Confidentiality: Keeps information safe, trustworthy.</li> <li> Service Oriented: Anticipates client needs, provides excellent relational service.</li> <li> Detail Oriented: Pays close attention to all details, submits high-quality work.</li> </ul> Benefits: <ul> <li>Support for insurance and financial licensing, SIE, Series 6 or 7, Series 63, CFP®, and more.</li> <li>401K 100% match up to 3% </li> <li>Medical, Dental, Vision, Life Insurance, and Disability Income Insurance.</li> <li>Maternity/Paternity Leave</li> <li>18 Days PTO.</li> </ul> About Northwestern Mutual: For over 165 years, Northwestern Mutual has been helping clients live their lives through comprehensive and innovative financial planning. Join us and be a part of a Fortune 100 company, recognized for diversity, admired for financial soundness, and committed to LGBTQ+ equality. Ready to take your career to the next level? Join Northwestern Mutual - where your success is our priority! Job Type: Full-time Pay: $45,000.00 - $60,000.00 per year Benefits: Dental insurance, Health insurance, Life insurance, Paid time off, Professional development assistance, Retirement plan, Vision insurance, 401K Plan w/ 3% Match Physical setting: Office Schedule: Monday to Friday Supplemental pay types: Bonus pay Ability to commute/relocate: Charlotte, NC 28211: Reliably commute or planning to relocate before starting work (Required) Experience: Financial/Investment Experience: 1-2 years (Preferred, not required) License/Certification: Series 6, 7, 63 and/or SIE (Preferred, not required), Life and Health (Preferred, not required) Work Location: In-Office in Charlotte, NC 28211

Northwestern Mutual

Investment Operations Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems. Position Summary: Seeking a talented and experienced Key Management Service (KMS) Operations resource to join our team. In this role, you will be responsible for ensuring the reliability, scalability, and security of a robust key management infrastructure. Work closely with our engineering, operations, and security teams to design, implement, and maintain highly available and performant KMS solutions.​ Responsibilities: <ul> <li>Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems</li> <li>Mentors other team members and provides technical leadership</li> <li>Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment</li> <li>Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications</li> <li>Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly</li> <li>Deploy, and maintain key management infrastructure to meet security and compliance requirements.</li> <li>Monitor and optimize the performance and scalability of KMS Infrastructure.</li> <li>Implement and enforce security best practices to protect sensitive data and cryptographic keys.</li> <li>Collaborate with Engineering and other cross-functional teams to implement automated workflows for key lifecycle management.</li> <li>Participate in on-call rotations and respond to incidents in a timely manner.</li> <li>Conduct post-incident reviews and implement preventive measures to minimize the risk of recurrence.</li> <li>Stay up-to-date with industry trends and emerging technologies related to key management and cryptographic standards.</li> </ul> Required Qualifications: <ul> <li>Hands on experience working on Linux/Unix and/or Windows server platforms</li> <li>Strong understanding of cryptographic principles and key management best practices</li> <li>Experience working knowledge of Hardware Security Modules (HSM) such as Thales HSM or Cipher Trust Manager.</li> <li>Experience with key management systems such as AWS KMS, Azure Key Vault, or Google Cloud KMS.</li> <li>Proficiency in at least one programming language (e.g., Python, Java, Go) and experience with automation tools (e.g., Ansible, Terraform).</li> <li>Excellent troubleshooting and problem-solving skills.</li> <li>Strong communication and collaboration skills.</li> <li>Familiarity of Incident and Problem Management systems like Remedy or ServiceNow.</li> <li>Ability to work independently and as part of a team in a fast-paced environment.</li> </ul> Desired Qualifications: <ul> <li> Deep understanding of Key Management practices.</li> <li>Thales HSM, Cipher Trust Manager, Linux, Scripting</li> <li>Ability to quickly learn new technologies</li> <li>Experience with Industry monitoring tools</li> <li>Prior experience with Operating critical Infrastructure or Application environments</li> <li>Problem solving skills with the ability to troubleshoot and resolve issues related to key management services, including encryption, decryption, and key rotation</li> </ul> Skills: <ul> <li>Innovative Thinking</li> <li>Production Support</li> <li>Result Orientation</li> <li>Risk Management</li> <li>Solution Design</li> <li>Adaptability</li> <li>Analytical Thinking</li> <li>Collaboration</li> <li>Influence</li> <li>Solution Delivery Process</li> <li>Architecture</li> <li>Automation</li> <li>DevOps Practices</li> <li>Project Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Technology Operations Specialist II - Key Mgmt. Systems

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing, and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Responsible for developing quantitative/analytic models and applications in support of the firm's risk management effort. This role focuses on the development of operations/data management policies, strategies and operational guidelines for the organization's various financial products as they relate to the analysis, tracking, and reporting of various risk metrics. This role often possesses an advanced degree in physic, applied mathematics, statistics/probability or another heavy quantitative discipline. Quantitative analytic staff is focused on and responsible for the development of the theory and mathematics behind various models. May report to either Quant Operations Exec or Quantitative Operations Manager. Line of Business Job Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO). GPO is the central hub for Bank of America in playing a monumental and mission critical role in establishing, servicing, supporting and monitoring two of the most widely used electronic payment processing vehicles – Wire and ACH – in the financial services arena worldwide. GPO is also accountable for the SSCoE (Sanctions Screening Center of Excellence) that reviews all of Bank of America’s customers and transactions to ensure compliance with Bank of America’s Economic Sanctions Program. SSCoE serves BAML’s eight lines of business, delivering global, regional and local capabilities through secure, fast and reliable technology, and people with the knowledge and experience to deliver timely and accurate review of all sanctions alerts across all products of Bank of America. Team also has the responsibility to provide support to client facing teams and clients where needed to educate on compliance program, drive better quality of data defining the customer and their day-to-day banking transactions. There are two Models used for Sanctions Screening purposes using two different vendor products (Fircosoft &amp; Netreveal) and all rules and detections related to creation and suppression of alerts is handled by SSCoE Filter Support team. Responsibilities: <ul> <li>Primary responsibility of role is to take over the handling of all Model related activities and coordination with different stakeholders like Model Risk Management, Global Financial Crimes etc. You will be required to have a strong understanding of the model lifecycle, with demonstrable experience around model development/validation as well as model governance and frameworks.</li> <li>Understand the functionalities, limitations, and complexities of the two models and be able to represent SSCoE in all Internal governance forums / Audit meetings and Regulatory exams.</li> <li>Work with a range of senior stakeholders across various functions including the Model Development, Model Validation, Model Risk Management, Global Financial Crimes (GFC), GFC-Tech, amongst others. </li> <li>Focus on the development of strategies and operational guidelines for the organization's various financial products as they relate to the analysis, tracking, and reporting of various risk metrics.</li> </ul> Required Qualifications: <ul> <li>8+ years of Technical, Operations, quantitative financial modelling, or data analytics experience </li> <li>Model Risk Management experience developing model risk frameworks, governance and policies, evidenced by demonstrable improvements</li> <li>Experience in Model risk appetite and Model risk measurement and management </li> <li>Ability to identify Technological implications and solutions that can affect the Model</li> <li>Proficiency in quantitative financial modelling and data analytics</li> <li>Proven ability to work within a team environment and experience managing/developing junior colleagues</li> <li>Excellent communication skills (oral and written), planning, project management, networking and influencing skills</li> </ul> Desired Qualifications: <ul> <li>Advanced degree in physics, applied mathematics, statistics / probability, or another heavy quantitative discipline</li> <li>Experience in Financial Crimes related to Sanctions or AML Compliance</li> <li>Proficiency in SQL, Python, R and/or SAS</li> <li>Broad experience in Data Analytics and interpretation of large volumes of Data</li> <li>Good logical thinking capabilities with a technical mind-set</li> <li>Advanced knowledge in using Microsoft Excel and MS Access</li> <li>Strong project management skills</li> <li>Experience in AI Model Governance</li> </ul> Skills: <ul> <li>Analytical Thinking</li> <li>Business Intelligence</li> <li>Data Modeling</li> <li>Data Visualization</li> <li>Data and Trend Analysis</li> <li>Attention to Detail</li> <li>Collaboration</li> <li>Data Management</li> <li>Data Mining</li> <li>Technical Documentation</li> <li>Consulting</li> <li>Presentation Skills</li> <li>Problem Solving</li> <li>Risk Management</li> <li>Stakeholder Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Quantitative Operations Associate II - Sanctions Screening Center of Excellence

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. AMRS Institutional Client Settlements is responsible for offering streamline operational support focusing on increased levels of service while providing our clients with an established foundation for Fixed Income securities within the Institutional environment for all Global US and Non-US markets. There will be immediate attention and focus to our clients’ needs while maintaining a risk controlled environment. The teams will proactively be addressing potential settlement issues, capturing trade and settlement exceptions, and fail exposure adding controls to reduce risk and exposure to the firm. Our focus and drive is to increase levels of service while streamlining and improving process trade flows and infrastructure. Responsible for providing a direct relationship to all clients (internal &amp; external) based on client tier. Support pre-matching of trades, value date settlement matching, client inquiries, receive / deliver exceptions, validation and timely communication of all potential compliance Buy In's, and root cause analysis and issue resolution of fails. Responsibilities: <ul> <li>Opportunities to develop strong business relationships with Global Core Settlements, Trade Processing, Reference Data, and other internal operational departments across the organization. </li> <li>Perform pre-matching of future settled trades to ensure accurately and efficient settlement with our clients and clients counterparties.</li> <li>Strategically work on streamlining the process to minimize and reduce manual redundancies. Comply with regulatory requirements and account maintenance, in order to eliminate &amp; minimize capital charge exposure daily.</li> <li>Understand the Escalation guidelines to promptly address and escalate financial and negative client exposure situations. Successfully use time management skills and participate in special projects as requested by management. </li> </ul> <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Required Skills: <ul> <li>Client interaction / experience encouraged. </li> <li>Great communications Skills ( Email, Phone, Chat)</li> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>High Energy team mate</li> <li>Oral Communications</li> </ul> Others Skills: <ul> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change.</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>∙Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Institutional Fixed Income Client Settlements Global Operations - Global Markets

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: <ul> <li>This job is responsible for helping operations’ management understand trending, emerging risks, and adherence to deadlines associated with resolving previously identified risks. </li> <li>Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager.</li> <li>Job expectations include having an understanding of foundational operations and familiarity in a specific product line.</li> <li>This role acts as a leader across multiple functions within the business and will be responsible for helping with the daily management of processes by developing metrics, process health checks, and target operating model. </li> <li>This role will interact across the globe to help drive consistency in the measurement of our processes.</li> </ul> Responsibilities: <ul> <li>Helps resolve day-to-day problems and executes deliverables within the business unit an eye towards driving standardization and efficiency </li> <li>Evaluates efficiencies and identifies areas of improvement and growth to the overall process and implements process improvement opportunities</li> <li> Helps document internal, operational, and financial controls and works within risk appetite of the business unit</li> </ul> Required Skills: <ul> <li>Experience with metrics, data collection, data mining, presentation tools, automation, and process design.</li> <li>Excellent communications skills and ability to present to an audience</li> <li>Ability to work under pressure in a team environment</li> <li>Experience managing or supervising a diverse work force with the intent of leveraging diverse experiences</li> <li>Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate</li> <li>Knowledge of Operational Risk, Process Improvement and Funding∙</li> </ul> Additional Skills: <ul> <li>A keen sense of urgency</li> <li>A desire to learn upstream and downstream impacts to the process</li> <li>Able to prioritize under stressful situations</li> <li>Experience with banking products and processes</li> <li>Financial services background</li> <li>Ability to work under pressure in a team environment∙</li> <li>Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions</li> <li>Excels in working among diverse viewpoints to determine the best path forward</li> <li>Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner</li> <li>Commitment to challenging the status quo and promoting positive change.</li> <li>Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base</li> <li>Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world</li> <li>Presentable, confident and client focused.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Global Funding and Cash Management - Lead - Global Operations - Global Market Operations

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The DLP Operations Response Manager is responsible for optimizing and managing Data Loss Prevention (DLP) operations, ensuring that security events are effectively triaged, investigated, and responded to in alignment with enterprise security objectives and regulatory requirements. This leader will oversee a team of DLP response analysts, drive process efficiency and automation, and ensure that DLP controls are operating effectively across cloud, endpoint, and network environments. Operating within a Follow-the-Sun model, this role will collaborate with regional operations leads to standardize workflows, improve detection accuracy, and enhance response times. The DLP Operations Response Manager will also develop executive-level presentations and reports, providing key stakeholders with insights into operational performance, emerging risks, and areas for improvement. This position requires a proactive, hands-on leader who can balance high-level operational oversight with direct engagement in event management, process optimization, and tool enhancements. This role may require occasional on-call weekend schedule Must be onsite in Charlotte - Ballantyne, not open to other locations Manages a team or teams accountable for providing cybersecurity defense across multiple disciplines. Leads the analysis, implementation, execution and ongoing improvement of proactive security controls to prevent external threat actors from infiltrating company information or systems. Utilizes experience and deep knowledge of IT platforms, tools, and concepts to ensure cybersecurity protection is integrated at all layers of defense. Leads alert responses and problem solving workgroups across multiple functions with a focus on the enterprise risk framework. Typically has over 10 years of relevant experience including managing teams. Key Responsibilities <ul> <li>Oversee DLP operational effectiveness, ensuring that events are triaged, analyzed, and responded to in a timely and consistent manner.</li> <li>Manage and mentor a team of DLP response analysts, providing guidance on event investigation, remediation, and continuous process improvement.</li> <li>Drive efficiency and automation in DLP response workflows to improve alert fidelity, reduce false positives, and enhance detection accuracy.</li> <li>Act as a key liaison between regional DLP operations leads, driving consistency and standardization in event handling and response.</li> <li>Partner with DLP Engineering, Security Operations, and Governance, Risk &amp; Compliance (GRC) teams to optimize workflows and enhance automation.</li> <li>Monitor operational KPIs and identify trends to improve response time, incident handling, and overall DLP program maturity.</li> <li>Ensure regulatory compliance with internal policies and external standards (e.g., FFIEC, GDPR, CCPA, NIST).</li> <li>Serve as the primary escalation point for high-priority DLP incidents, ensuring that response actions are well-documented and effectively managed.</li> <li>Develop and deliver executive-level presentations and reports, translating operational data into actionable insights for senior leadership.</li> <li>Continuously assess and improve DLP controls, ensuring they align with evolving business and security requirements.</li> </ul> Required Qualifications <ul> <li> 10+ years of experience in cybersecurity operations, data protection, or risk management, with a focus on DLP event management and response.</li> <li>Experience leading and managing teams in a security operations or DLP environment.</li> <li>Proven ability to optimize event triage and incident response workflows, improving detection and remediation capabilities.</li> <li>Experience managing global, 24/7 security operations within a Follow-the-Sun model.</li> <li>Strong knowledge of DLP technologies, security monitoring, and event correlation across cloud, endpoint, and network environments.</li> <li>Hands-on experience with DLP tools (e.g., Symantec, Microsoft Purview, Forcepoint) and SIEM/SOAR platforms.</li> <li>Experience developing executive-level reports and presentations to communicate DLP performance, risks, and improvements.</li> <li>Knowledge of regulatory and compliance requirements (FFIEC, GDPR, CCPA, NIST).</li> <li>Strong analytical and problem-solving skills with a proactive approach to process optimization.</li> <li>Ability to manage multiple projects and priorities, ensuring DLP operations run efficiently and effectively.</li> </ul> Preferred Qualifications <ul> <li>Experience in financial services or other highly regulated industries.</li> <li>Industry certifications such as CISSP, CISM, or CISA.</li> <li>Familiarity with machine learning, automation, and AI applications in DLP event management.</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Data Loss Prevention Operations Response Manager - East

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Required Background: Must be a current Year Up intern at Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

18 Operations Jobs in Charlotte, NC, USA