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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Denials &amp; AR Analyst I, you will help R1 clients by analyzing claims information so that they can resolve complex accounts. Every day, you will conduct root cause analysis to craft appeal letters to resolve any insurance company medical denials. To thrive in this role, you must excel in a metrics-driven environment and have strong critical thinking and problem-solving capabilities.Prior Denials or AR experience in Hospital or Physician claims and experience working in a production-based environment is required. We will teach you our industry-leading technology and a variety of skill sets to help you excel in your new position. You will also need experience in writing appeal letters to insurance companies.Here’s what you will experience working as a Denials &amp; AR Analyst I:<ul> <li>You will be investigating and analyzing claims to identify denial reasons and create appeal letters to resolve any issues. You can expect to contact payers to learn the status of previously resubmitted claims, written appeals, or updates on incoming claims payments.</li> <li>Utilizing strong attention to detail, you will calculate expected claim reimbursement and notate accounts with updates received via email/phone from commercial or government payers.</li> <li>You can expect a team you can rely on, including a mentor that cares about your progress toward your career goals.</li> </ul>Required Skills:<ul><li>High School Diploma or GED</li></ul>For this US-based position, the base pay range is $15.45 - $24.29 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career. Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank">competitive benefits package.</a>R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights <a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank">California Consent </a>To learn more, visit: <a href="https://R1RCM.com" target="_blank">R1RCM.com</a>Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank">Facebook</a>

R1 RCM

Denials & AR Analyst I

<h1>Information Technology - Software Engineer 130-2025</h1> Tulsa, OK, USA Req #793 Sunday, May 18, 2025 JOB SUMMARY: The Software Engineer will build out the next generation of our platform. As a Software Engineer, you are expected to work independently, and within teams, leading the development of software features. You will be involved with the early stages of mentoring other team members and helping with identifying process improvements for the team. KEY RESPONSIBILITIES: •Implements features of the application and is proficient in one or more of the feature or components. •Leads independently and completes all assigned tasks correctly and efficiently. •Works with Advanced software engineers on technical designs. •Ensures code functions according to specifications and their work is completed within the allotted time frame and with high quality. •Provides direction to other team members by being available to answer questions and perform code reviews. •Shows direction in improving coding standards and product lines by suggesting new ideas and methods to incorporate into our existing procedures. •Requires the ability to work well with others in and out of the scrum team. •Ensures goals of team are being met by reporting any issues that hinder productivity or stability of product. •Other duties as assigned. QUALIFICATIONS: •Experience with Microsoft SQL. •Experience with .NET C# Object Oriented Programming. •Fluency in JavaScript frameworks such as Angular. •Experience designing APIs is a bonus. •High Availability techniques in a database or applicable software environment. •Excellent verbal and written communication skills; ability to work within strict deadlines. EDUCATION/EXPERIENCE: •Bachelor’s degree in computer science or equivalent experience. •Minimum of four years’ experience required. CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Information Technology - Software Engineer 130-2025

About Ingredion:Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.LOCATION: Tulsa, OKWORKPLACE TYPE: HybridAs an Analyst, Accounts Payable, you will assist AP leadership with reporting, statistics, auditing of AP transactions, leading automation campaigns and specials projects as assigned. This role will also assist with the execution of high risk AP Processes. This role will also ensure processes are properly executed through on-going reporting, resolve issues to avoid as many risks as possible in Accounts Payable. You may also assist with retraining where needed and support the Supervisor and Associate Manager to resolve issues. This role will be reporting to the Associate Manager of General Accounts Payable and collaborate within a dynamic, team oriented environment. What will you do:Primary responsibilities include resolving the daily activities for the AP invoice exception processes, monthly operating reviews, reporting and ensuring adherence to strong internal controls.<ul> <li>Review, analyze and process high volumes of accounts payable transactions </li> <li>Provide support and guidance on accounts payable inquiries that require non standard solutions </li> <li>Prepare comprehensive analysis reports as required to support required processes </li> <li>Assist in month-end close activities </li> <li>Ensure company policies and procedures are being adhered to. </li> <li>Communicate all activities to managers and escalate important issues when appropriate. </li> <li>Identify areas of continuous improvement and or challenges </li> <li>Complete Vendor Statement reconciliations as assigned </li> <li>Prepare, Analyze the Monthly Operating Reviews (MORs) with managers with the goal of reviewing all performance measures and ensures the attainment of the SLAs. </li> <li>You will also act as an ESKER subject matter expert and assist the AP Department as needed </li> <li>Additional processes may include: Disbursements (Payee Positive pay, rejects), High Risk vendor reviews, process manual payments, collect on debit payables, vendor and ERS reconciliations, GRIR resolution, Internal &amp; External Audit Support, Annual 1099 process, support the Close process, W9 / ACH validations, Open Reviews, Vendor Term reviews, purchasing &amp; AP/ policy controls </li> <li>Other duties as assigned </li> </ul>What you will bring:<ul> <li>Bachelor’s degree in Accounting, Finance or business related field or relevant years of experience </li> <li>3-5 years proven experience in Accounts Payable or PTP processes, risks, controls, and policy compliance. </li> <li>Strong understanding of internal controls, compliance requirements and financial reporting standards </li> <li>Skilled in analytical and statistical research and providing analysis and commentary on monthly analytic reports </li> <li>Strong Experience in SAP, Ariba, Esker and Advance MS Excel User </li> <li>Global Shared Services environment experience is a plus </li> <li>Proficient with resolving Invoice Exceptions</li> </ul>Who you are:<ul> <li>Have a strong sense of urgency and ability to solve problems </li> <li>Ability to thrive in a fast-paced environment while maintaining accuracy and confidentiality. </li> <li>Exceptional attention to detail and accuracy with excellent time management and problem solving skills </li> <li>Strong Communication skills and a team player </li> </ul>Why Join Ingredion? Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:<ul> <li> Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success</li> <li> Comprehensive Benefits &amp; Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being</li> <li> Flexible Work Arrangements – We value flexibility to support you both professionally and personally</li> <li> Career Growth – Learning, training, and development opportunities, including tuition reimbursement</li> <li> Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally</li> <li> Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel</li> </ul>#LI-BS1We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.Relocation Available:NoPay Range:$61,360.00-$81,813.33 AnnualThis pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).Incentive Compensation:As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.Benefits:Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Ingredion Incorporated

Analyst, Accounts Payable

<h1>Enterprise Applications - Programmer Analyst 134-2003</h1> Tulsa, OK, USA Req #838 Tuesday, June 3, 2025 JOB SUMMARY: Responsible for the development and implementation of new computer applications in addition to maintaining and executing applications. KEY RESPONSIBILITIES: <ul> <li>Design, code and implement applications related to operations and system functions. </li> <li>Maintain and update existing applications, processes and required system functions. </li> <li>Perform special projects. </li> <li>Train end-users as needed.</li> <li>Perform other duties as assigned. </li> </ul> QUALIFICATIONS: <ul> <li>Ability to assess and prioritize issues and notify appropriate next higher level of support.</li> <li>Ability to manage multiple projects simultaneously.</li> <li>Basic knowledge of systems and programming languages.</li> <li>Ability to communicate technical information in concise understandable terms.</li> <li>Proficient in Microsoft applications.</li> <li>Ability to converse and write fluently in English.</li> <li>Successful completion of Health Care Sanctions background check.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>Associate degree in Computer Science or Engineering discipline OR equivalent coursework at a technical school or similar; Bachelor’s degree preferred.</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Salary </li> </ul> <a href="#"> Apply Now </a>

Enterprise Applications - Programmer Analyst 134-2003

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Responsibilities: <ul> <li>Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures</li> <li>Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service</li> <li>Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions</li> <li>Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units</li> </ul> Line of Business Job Description: Perform Bookkeeping for Merrill Clients team supports the validation of financial transactions for Merrill brokerage accounts. <ul> <li>​​​​​Gains a full understanding of each request with careful reading, research and application of product knowledge</li> <li>Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems</li> <li>Communicates effectively and efficiently with the requestor via email to resolve any issues preventing the completion of the request</li> <li>Documents all actions taken in the applicable system accurately and in a business writing style</li> <li>Meets or exceeds productivity and quality goals</li> <li>Adapts to ever changing products and services</li> <li>Complies with all Bank of America policies</li> </ul> Required Skills: <ul> <li>Account Management: ability to provide services and support to clients</li> <li>Numerical Reasoning: ability to recognize when a mathematical result is incorrect especially when adding, subtracting, multiplying, dividing and applying percentages</li> <li>Recording/Organizing Information: ability to accurately capture, summarize, and organize relevant information (such as client/employee forms) using computer applications</li> <li>Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task and process detailed information effectively and consistently</li> <li>Relationship Building: The ability to develop, establish, and maintain ethical connections and long-term relationships with individuals necessary to complete processes and deliver the desired client experience</li> <li>Research: ability to gather information from a system, review, analyze and interpret the results to support a recommendation or solution for a client request</li> <li>Written Communications: ability to clearly convey information in written form through email in a way that easily enables the resolution of request</li> <li>Adaptability: ability to change behavior in response to or in anticipation of changes in the work environment</li> </ul> Skills: <ul> <li>Attention to Detail</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Problem Solving</li> <li>Account Management</li> <li>Analytical Thinking</li> <li>Coaching</li> <li>Written Communications</li> <li>Mentoring</li> <li>Research</li> <li>Result Orientation</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Bank of America

Transaction Management Ops Analyst - BPRO ML Bookkeeping

About FlightSafety International FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. <h2>Purpose of Position</h2> The Senior Technical Sales/Proposal Manager provides critical support of FlightSafety International’s Sales/Business Development efforts through the written and verbal communication of FlightSafety’s value to potential Customers. The Technical Sales/Proposal Manager is responsible for creating proposals that answer technical, commercial, schedule and pricing requirements. This position is also responsible for identifying all requirements, creating plan to respond, documenting all responses and verifying they are accurate, and generating winning proposals by managing, supporting and participating in all phases of the bid and proposal process. <h2>Tasks and Responsibilities</h2> <ul> <li>Participate in Business Development life cycle – from initial requirement shaping, to proposal response and capture, final award and hand-off for execution.</li> <li>Provide proposal leadership and guidance to cross-functional proposal team members.</li> <li>Accountable for the accuracy and completeness of assigned tasks, including the work of others assigned to support those tasks.</li> <li>Help train, mentor, and provide direction on daily work to other proposal team members.</li> <li>Decompose Customer requirements into an actionable plan to provide a full response, including technical information, commercial terms, schedule and pricing.</li> <li>Demonstrate technical understanding of the Customer requirements and FlightSafety’s products and services through written documentation and verbally.</li> <li>Create written communication of technical and commercial terms to meet Customer requirements for the purpose of developing costs and pricing, and for the written communication of FlightSafety’s offerings.</li> <li>Verify proposals correlate to labor, material and other costing.</li> <li>Interact professionally across all levels, including engineering, finance, legal and supporting staff.</li> <li>Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments.</li> <li>Lead and facilitate discussions between Customer and FlightSafety to clarify requirements and communicate offerings.</li> <li>Provide status reporting regarding proposal status to Sales/Business Development employees and FlightSafety management.</li> <li>Create, maintain and manage capture management tools and processes to make proposal development more efficient.</li> <li>Accountable for the control and distribution of documents and/or equipment subject to export control restrictions and the security of FlightSafety materials, projects and business information regarding the methods and techniques used in the production and usage of FlightSafety products.</li> <li>Some travel may be required. </li> </ul> <h2>Minimum Education</h2> <ul> <li>Bachelor’s Degree, preferred</li> </ul> <h2>Minimum Experience</h2> <ul> <li> 5-7 years of relevant experience</li> </ul> <h2>Knowledge, Skills, Abilities</h2> <ul> <li>Understanding of engineering environments and aviation training</li> <li>Ability to work independently, multi-task, and prioritize under tight timeframes in a fast-paced environment</li> <li>Fluency in English, through both verbal and written communications</li> <li>Ability to read, analyze, and interpret RFPs, RFIs, RFQs and technical procedures</li> <li>Proficient with Microsoft Office suite or related software, in particular Excel, Word, PowerPoint, Outlook, and Project</li> <li>Ability to adhere to all applicable company processes and government regulations</li> <li>Ability to build strong business relationships and quickly establish trust and rapport</li> <li>Strong communication abilities, including through written, illustrative and verbal methods.</li> <li>Proven experience working collaboratively throughout the organization, both with the sales team and sales management, and all supporting business functions</li> </ul> <h2>Physical Demands and Work Environment</h2> The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

FlightSafety International

Sr. Technical Sales Proposal Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing operational support for securities, loans, exchange traded derivatives and over the counter derivatives across multiple lines of business through the lifecycle of a trade. Key responsibilities include handling trading and operational activities before deadlines, maintaining internal systems and providing operational support to internal partners. Job expectations include maintaining a high degree of accuracy with customers and data to ensure compliance with regulations and policies. Responsibilities: <ul> <li>Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platforms</li> <li>Ensures transactions are completed in an accurate and timely manner</li> <li>Provides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral management</li> <li>Conducts daily monitoring of client trading activity across multiple markets, servicing clients' needs</li> <li>Completes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaks</li> <li>Performs tasks accurately during high volume periods in a team environment</li> <li>Identifies and flags potential risks in a timely manner</li> </ul> Skills: <ul> <li>Collaboration</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Prioritization</li> <li>Active Listening</li> <li>Adaptability</li> <li>Business Acumen</li> <li>Client Management</li> <li>Data Collection and Entry</li> </ul> Required Background: Must be a current Year Up intern at Bank of America Shift:1st shift (United States of America) Hours Per Week: 40

Markets Support Analyst - Year Up

Liberty Mutual Strategic Ventures

Account Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary Bank of America is looking for an experienced ServiceNow business analyst to help implement ServiceNow’s SecOps modules in a new, “greenfield” ServiceNow instance. This job is responsible for capturing and refining business needs into actionable requirements for ServiceNow developers. Job expectations include working closely with key stakeholders to ensure business outcomes are delivered, assisting with troubleshooting, creating documentation, and assisting with user training. Key Responsibilities: <ul> <li>Responsible for capturing and refining business and system requirements for the ServiceNow SecOps modules.</li> <li>Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team.</li> <li>Possess a working knowledge of Cybersecurity best practices, vulnerability management lifecycle, and ServiceNow configuration.</li> <li>Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software).</li> <li>Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests.</li> <li>Determines the impact of modifications and enhancements on the ServiceNow SecOps modules and platform.</li> <li>Acts as the ServiceNow SecOps subject matter expert to support scope and requirement decisions.</li> <li>Ensures changes to the application are compliant with bank standards and policies.</li> <li>Assists users and development team with application testing and troubleshooting. May help configure test solutions to validate functional and system needs.</li> <li>Identify, document, and troubleshoot application related problems.</li> <li>Documents process, procedures, and workflows associated with the relevant ServiceNow modules and external applications.</li> <li>Leads or participates in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes.</li> <li>Ability to create, maintain, and present training materials for end-users.</li> </ul> Qualifications: <ul> <li>1+ years of experience translating business needs into requirements for a ServiceNow implementation or major enhancement project.</li> <li>Hands-on experience with ServiceNow, including familiarity with at least 1 module.</li> <li>Prior experience in an IT or Cybersecurity role.</li> <li>Strong interpersonal and written/verbal communication skills, with the ability to present complex ideas clearly and effectively.</li> <li>Familiarity with Agile development practices.</li> </ul> Desired Certifications: <ul><li>ServiceNow Certified Systems Administrator (CSA) certification</li></ul> Enterprise Role Overview: Responsible for capturing and refining business and/or system requirements (based on specialization). Works with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team. Possess a working knowledge of the business and/or technical domain based on their specialization. Leverages experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software). Performs Cost/Benefit Analysis to align the technology to business strategy. Gathers &amp; catalogs functional, non-functional, and technical requirements for stakeholder requests. Determines the impact of modifications and enhancements on the application. Acts as the product(s) subject matter expert to support scope and requirement decisions. Ensures changes to the application are compliant with bank standards and policies. Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs. Identifies, document and troubleshoot application related problems. Documents process, procedures and workflows associated with applications. Leads or participate in continuous improvement efforts; Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users. Individual contributor. Shift:1st shift (United States of America) Hours Per Week: 40

ServiceNow Business Analyst

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! About the Role: The role is within a team of associates in the Anti-Money Laundering Client Due Diligence (AML/CDD) onboarding function. The team covers new client onboarding and expansion across Global Banking and Markets (GBAM) as its core activities. Responsible for completing AML/CDD checks in line with country standards and CIP/CDD procedures. Responsible to provide seamless delivery and client delight. We not only offer the training and support you will expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products and markets plus internal exposure to business and support stakeholders. We can offer excellent development and represent the ideal mobility opportunity. Job Description: <ul> <li>Perform document gap analysis by self-sourcing and reviewing available documentation. Evaluating information available publicly or through vendors for multiple Asian jurisdictions </li> <li>Liaise with sales/client teams to obtain and validate correct documentation </li> <li>Process AML/CDD by enriching onboarding requests in the system of record and performing enhanced due diligence as required </li> <li>Support creation of key business metrics </li> <li>Liaise with internal departments to support KYC issues - Involvement in ad hoc projects for new processes or industry initiatives </li> <li>Participate in remediation’s, internal/external Audits Requirements </li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of Asian requirements a plus) </li> <li>Ability to work under pressure in a dynamic team environment. </li> <li>Ability to liaise with all levels of the firm and people with different experiences and backgrounds. </li> <li>Collaborate closely with business partners to onboard client locally and regionally.</li> </ul> Experience <ul> <li>At least 2-4 years’ working experience in a similar role is preferred</li> <li>Control focused mindset and good understanding of regulatory and reputational risks (knowledge of APAC AML/CDD requirements a plus)</li> <li>Excellent presentation, communication and problem solving skills</li> <li>A proactive learner and self-starter seeking continuous improvement in all job-related aspects.</li> <li>Experience of working in an Asia/Global environment.</li> <li>Good written and oral English, additional language expertise will be a plus.</li> </ul>

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