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Mid-Continent Group underwrites specialty commercial insurance products and specializes in general liability, commercial auto, umbrella, and inland marine coverages. With a long history of financial strength and stability, Mid-Continent Group is rated "A+" (Superior) by A.M. Best.Overview:Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a Fortune 500 company, combines “small company” culture with “big company” expertise. Here, your ideas will be heard, and you’ll have the support to succeed. With over 35 specialty and property and casualty operations, there are always opportunities to learn and grow.At Great American, we embrace diversity and recognize the immense value that comes from uniting people with different cultures, backgrounds, and experiences to achieve business goals. We are dedicated to fostering an inclusive culture and believe that valuing diversity is a crucial leadership quality. Our objective is to create a workplace where every employee feels included, empowered, and equipped to perform at their highest potential.<a href="https://www.mcg-ins.com/" target="_blank">Mid-Continent Group</a>, a subsidiary of Great American, based in Tulsa, Oklahoma, specializes in commercial casualty coverages with an emphasis on general liability for the construction, energy and difficult-to-place business in other industries. Mid-Continent Group provides a broad selection of General Liability, Commercial Auto, Inland Marine, and Umbrella products.Mid-Continent Group is looking for a Quality Assurance Analyst/Senior Quality Assurance Analyst to join their IT team. This individual will work a hybrid schedule from downtown Tulsa, Oklahoma.Essential Duties and Responsibilities:This Quality Assurance Analyst/Senior Quality Assurance Analyst will be working both independently and as part of a team performing software development testing. This position will be interacting with developers, business analysts, and the user community.<ul> <li>Perform moderately complex test planning, test case/procedure development, test management functions and tasks.</li> <li>Perform moderately complex analysis of user story requirements, acceptance criteria, test coverage and impact of proposed requirements changes. </li> <li>Perform work under moderate supervision to ensure the following:<ul> <li>Create and execute various testing documentation (including plans, conditions, and test results) based on user story requirements, and user acceptance criteria.</li> <li>Write and maintain test automation.</li> <li>Test software to ensure proper operation and freedom from defects and/or system performance including scalability and load testing.</li> <li>Perform regression testing, both manual and automated.</li> <li>Ensure adequate product testing, in accordance with established standards and requirements, prior to implementation.</li> <li>Maintain Test cases and/or performance test results.</li> <li>Devise improvements to current procedures and develop models of possible future configurations.</li> </ul> </li> </ul>Job Requirements:<ul> <li>Generally, 6+ years of related experience. </li> <li>A Bachelor’s Degree in Information Technology or a related field or equivalent experience is required.</li> <li>Experience with Azure Dev Ops, Leapwork, Microsoft Test Manager, SQL Query, and IBMi is a plus.</li> <li>Experience with Agile, Test Driven Development, and Test Automation methodologies is a plus.</li> <li>Certified Software Quality Analyst (CSQA) and/or Certified Software Test Engineer (CSTE) certifications are a plus.</li> </ul>Company:MCC Mid-Continent Casualty CompanyBenefits:Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.

Mid-Continent Group

Quality Assurance Analyst/Senior Quality Assurance Analyst

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We're seeking a Senior Product Designer to join our Consumer Servicing team, with a primary focus on our Chat Experiences. In this role, you'll shape how customers and agents interact through our chat interfaces while contributing to our broader servicing ecosystem, including Agent Experience, Self-Service Experience, and Refunds and Disputes. You'll bring expertise in creating intuitive, efficient experiences that serve both our customers and internal teams, transforming complex servicing workflows into seamless interactions. What you'll do: <ul> <li> Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency </li> <li> Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents </li> <li> Drive short-term optimizations while contributing to our long-term vision for customer service </li> <li> Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms </li> <li> Contribute to our conversational design patterns and help establish best practices for chat interactions </li> <li> Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem </li> </ul> What we look for: <ul> <li> 5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications </li> <li>This position requires either equivalent practical experience or a Bachelor’s degree in a related field</li> <li> Strong portfolio showcasing work you have developed that demonstrates end-to-end design processes / tools / experiences and successfully shipped digital products in fast-paced environments </li> <li> Experience designing conversation flows, chat interfaces, or related customer service app experiences </li> <li> Proven ability to navigate ambiguous problem spaces and drive work forward independently </li> <li> Strong track record of effective cross-functional partnership and collaborative problem-solving </li> <li> Experience working with and contributing to design systems </li> <li> Ability to balance high-quality execution with pragmatic shipping decisions </li> <li> Self-directed work style with a proactive approach to seeking feedback and driving projects forward </li> <li> Passion for improving financial services through thoughtful design and technology </li> <li> High level proficiency with Figma, FigJam, Google Suite, and other design tools </li> </ul> Nice to have: <ul> <li> Experience with consumer finance and/or payments </li> <li> UX writing experience </li> </ul> Pay Grade - L Equity Grade - 8 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000 USA base pay range (all other U.S. states) per year: $142,000 - $192,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Senior Product Designer

Overview This is a remote role that may be hired in several markets across the United States. The Senior Application Support Analyst is responsible for the support and health of all Direct Bank applications under First Citizens Bank's Deposits &amp; Shared Services organization. Provide Production Support for Direct Bank applications and responsible for responding to or inputting and updating Service Now tickets, analysis of the issue root cause, managing the incident through resolution, and communicating progress to interested parties. Direct Bank application support will include application code and/or configuration updates that may involve implementation of new software or software features on servers and desktop environments, defining test cases, testing, and roll-out. Provides support for internal procedures including risk governance, audits, access management reviews. Responsibilities This position will be responsible for providing support for all Direct Bank applications. <ul> <li>Provide front-line support for consumer banking applications and respond promptly to all reported issues.</li> <li>Ability to work in a fast-paced, dynamic workforce. Maintain availability while working on multiple tasks.</li> <li>Provide clear and timely communications to management, other IT staff, and business users as appropriate. No external customer contact.</li> <li>Strong analytical skills and ability to stay focused on multiple tasks during the resolution of critical errors or outages that may be highly visible within the organization.</li> <li>Strong oral and written communication skills while interfacing with internal peers, managers, and vendors.</li> <li>Comfortable working with technical and non-technical issues. Aptitude for learning in a technical environment. </li> <li>Coordination of planned disaster recovery testing.</li> <li>Flexibility with after hours and/or weekend availability if needed on an on-call rotation basis.</li> </ul> Qualifications Bachelor's Degree and 2 years of experience in Computer Science or Analytics OR High School Diploma or GED and 6 years of experience in Computer Science or Analytics Preferred Qualifications: <ul> <li>Minimum 5 years' experience working with consumer banking core applications</li> <li>Strong banking operations knowledge and/or technical skills</li> <li>Basic understanding of application infrastructure and experience with requesting Windows servers, SQL databases, firewall rules, etc</li> <li>Experience supporting in-house developed and SaaS hosted applications</li> <li>SQL database skills including debugging and writing/;running queries</li> <li>Experience with Service/Now - add/update/resolving tickets. Familiar with CMDB inventory.</li> <li>Experience with providing customer service for internal business and technical partners</li> <li>Understanding of User Access management including an understanding of applications roles and entitlement relationships</li> <li>Ability to work with cross-functional teams</li> <li>High attention to detail</li> <li>Adept with all computer systems such as Outlook, Microsoft Word and Excel, and comfortable navigating corporate portals</li> <li>Proactive self-starter with proven ability to quickly learn new applications, processes, and procedures</li> </ul> If hired in New Jersey, the base pay for this position is generally between $109,800 and $140,100. If hired in California, the base pay for this position is generally between $114,600 and $152,800. If hired in North Carolina, the base pay is generally between $95,500 and $127,300. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necesary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at <a href="https://jobs.firstcitizens.com/benefits" target="_blank">https://jobs.firstcitizens.com/benefits</a>.

SVB Financial Group

Senior Application Support Analyst (Remote)

<h2>Posting Details</h2> Position Information Position Title Department Assistant II Job Description Individuals serving as Department Assistant II must posses the ability to complete project focused work independently with minimal supervision. The Department Assistant II supports an academic unit requiring a higher level of support than a typical academic unit. This support is vital for units requiring specialty accreditation, operating clinic/centers, and requiring ongoing organization and documentation of complex daily functions. Specific responsibilities include, but are not limited to: complex administrative tasks related to accreditation reports, clinical contracts, and operational documents for academic and clinical programs; maintaining up-to-date faculty and students records; preparation and initiation of various forms of correspondence with stakeholders; assist with departmental projects; handle prospective student inquiries; assist with planning, logistics, and execution of various academic events and meetings. Additionally, individuals serving as Department Assistant II must possess superb communication, interpersonal, and customer service skills; knowledge of budgetary functions; and comfort with utilizing a variety of software applications. This is a demanding position that requires quick processing of sensitive and confidential matters using diplomacy, discretion, and sound judgment. Essential Functions (Responsibilities): 1. Maintain weekly patient charge sheet 2. Key patients’ charges in Colleague weekly 3. Client Payments a. Credit Card b. Cash/Check: Weekly Deposits to Bursar 4. Send Midterm/End of Term statements to patients a. Request from Bursar’s Office b. Mail them to the clients 5. Maintain Department &amp; Clinic Budget 6. Order supplies for Dept., Clinic &amp; Audiology 7. Fax: Receive and send information through Sfax. 8. Request Purchase Orders 9. Maintain spreadsheet for Pro Card purchases 10. Maintain a monthly log of Pro Card purchases &amp; receipts 11. Approve Pro Card purchases on JP Morgan website 12. Maintain the monthly report for MKCC charges 13. Maintain spreadsheet of Chapman funds 14. Key patients in ClinicNote including scanning documents into client file. 15. Schedule Hearing Screenings &amp; Speech Evaluations in ClinicNote 16. Request Maintenance tickets through TU Portal for building &amp; grounds 17. Request IT help through email tickets to the IT help desk 18. Send clinic information via email or mail to potential new clients 19. Provide new clients with Speech Therapy information a. Cover Letter: Speech/Hearing b. Medical History Form: Adult/Child c. Consent for Evaluation Form: Adult/Child d. MKCC Directions 21. Maintain Lobby a. New Toys b. Cleanliness c. Organization 22. Contracts: Medical and Schools 23. Building Emergency Coordinator 24. Perceptive Content Required Qualifications Equivalent Education/Experience <ul> <li>Associate’s degree or 2 years college equivalent</li> <li>Must have 3 years of progressive administrative office experience or equivalent.</li> <li>Supervisory and/or customer service experience.</li> </ul> Knowledge/Skill/Ability: <ul> <li>An individual in this position demonstrates attention to detail and accuracy, self-motivation, and strong team orientation.</li> <li>Knowledge of organizational structure of the university and its role in the larger community</li> <li>Excellent interpersonal, managerial, written, and oral communication skills and the ability to effectively prioritize and coordinate the work of the activities of the departments served.</li> <li>Proficiency utilizing a personal computer; proficiency in Microsoft Word, Excel, and Power Point and willing to learn new software applications.</li> <li>Demonstrated effectiveness working with a variety of administrative levels and diverse groups of people.</li> <li>Demonstrated ability to analyze and interpret data.</li> <li>Ability to maintain confidential standards of the department/university with a high degree of deadline orientation and self-motivation.</li> <li>Ability to handle multiple priorities while maintaining a high level of customer service.</li> <li>Ability to use sound business judgment in the execution of job duties.</li> <li>Must be able to handle stress and work well under pressure.</li> </ul> Preferred Qualifications Preferred: Previous work experience at The University of Tulsa or other academic institutions. Physical Demands Work requires working with highly sensitive or confidential information and occasional event assistance outside of normal working hours/days may occur. Posting Detail Information Posting Number S936P Open Date 12/16/2024 Close Date Open Until Filled No Special Instructions to Applicants Advertising Summary <h2>EEO Statement</h2> EEO Statement Eeo Statement Summary The University of Tulsa seeks to recruit and retain talented students, faculty and staff from diverse backgrounds. The University of Tulsa is an affirmative action/equal opportunity employer and encourages qualified candidates across all group demographics to apply. The University does not discriminate on the basis of personal status or group characteristic including, but not limited to race, color, religion, national or ethnic origin, age, sex, disability, veteran status, sexual orientation, gender identity or expression, genetic information, ancestry, or marital status. The University of Tulsa is an Equal Opportunity Employer including Disability/ Veteran. <h2>Supplemental Questions</h2> Required fields are indicated with an asterisk (*). <ol> <li> How did you hear about this employment opportunity? <ul> <li>Indeed</li> <li>Internal Job Posting</li> <li>Agency Referral</li> <li>LinkedIn</li> <li>Personal Referral</li> <li>Website</li> <li>Other</li> </ul> </li> </ol> <h2>Documents Needed To Apply</h2> Required Documents <ol> <li>Resume</li> </ol> Optional Documents <ol> <li>Cover Letter</li> </ol>

University of Tulsa

Department Assistant II

When applying for roles at Tealium, please use our official careers page or LinkedIn company profile. All other sites where Tealium careers may appear may not be legitimate.WHO WE ARETealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data – spanning web, mobile, offline, and IoT devices — so brands can connect with their customers. Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure. Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure. Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect. Tealium = Teal + Helium. Teal: a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought. Helium: we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.WHAT WE ARE LOOKING FORWe are seeking a Senior Product Manager, API Platform to drive the evolution of our API ecosystem for our marketing technology platform. In this role, you will own the strategy, roadmap, and execution for APIs that enable customers to configure, integrate, and optimize our platform through developer-focused products and offerings. You will own and manage the developer experience with Tealium's APIs. This role will collaborate with cross-functional teams to ensure our APIs are intuitive, scalable, and deliver measurable value to developers and stakeholders at customer organizations. YOUR DAY TO DAY<ul> <li>Work closely with cross-functional teams (sales, customer success, and product marketing) to understand the industry, competitor trends, and market dynamics</li> <li>Build deep customer understanding to represent the customer’s voice and solve for their needs throughout the product development processes</li> <li>Translate product strategy into detailed business and user requirements </li> <li>Actively prioritize product backlog and coordinate planning with other Product Managers to define and enhance our data platform across the application</li> <li>Partner with Architects on implementing best practice API principles within the application</li> <li>Leverage data to inform your strategic and tactical product decisions and measure outcomes</li> <li>Partner with engineering leaders and scrum teams to build world-class, innovative technology and continuously ship value in an agile CI/CD environment</li> <li>Provide ruthless prioritization and focus for engineering teams to deliver customer value</li> <li>Work with internal partners to drive product adoption by contributing to go-to-market strategies, enablement activities, webinars, product demos, documentation, and more</li> </ul>WHAT YOU BRING TO TEALIUM<ul> <li>At least 5+ years of experience as a Product Manager building SaaS products, with proven success driving customer adoption and retention</li> <li>Passion for products and technology – loves to innovate to solve complex problems</li> <li>Ability to excite, energize and motivate others; thrives in teams; highly inclusive and collaborative; proven ability to lead through influence vs. authority</li> <li>Well-versed in Agile Scrum best practices and experienced being a product owner for a scrum team. </li> <li>Experience with building and managing an API developer network and community</li> <li>Natural ease at conducting user interviews, speaking the voice of the customer, and evangelizing product adoption internally and externally</li> <li>Highly accountable individual and show genuine care about the people, processes, and technology involved in making a successful product come to life</li> <li>Strong written and presentation skills; great storyteller</li> <li>Martech / Digital marketing / CDP experience is highly desirable</li> </ul>WAGE TRANSPARENCYIn many U.S. states, employers are required to include a pay range for posted positions. Although this isn't a requirement in every state, communicating transparently is a cornerstone of our operations at Tealium, and we believe in making this information available to all applicants.The U.S. pay range for this full-time position is listed below, however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a competitive base salary, this position is eligible for a robust benefits package that includes the following:<ul> <li>Employees are eligible to receive an annual bonus and stock options. </li> <li>Employees and their families are eligible for medical, dental, vision, life, and disability insurance. </li> <li>Employees have the option to enroll in our 401k plan and are eligible to receive contributions for company matching.</li> <li>Employees are eligible for flexible paid time-off and extended paid parental leave. </li> <li>We offer 11 paid holidays annually with an additional Healium Be-Well break for most employees.</li> <li>We offer 15 hours of paid work time for volunteer activities and programs. </li> <li> Our sick leave accrual is the following for our employees: <ul> <li>Exempt CA employees (not including San Francisco) including NY : accrue 40 hours each year. Unused sick leave carries over into the next year. Employees cannot exceed 80 hours in a given year.</li> <li>Exempt Non - CA employees (not including NY) including SF: Accrue 1 hour every 30 hours worked. Cannot exceed 180 hours in the calendar year.</li> <li>Non-Exempt: accrue 1 hour every 30 hours worked. Unused carries over to the next year. Not to exceed 108 hours in a calendar year.</li> </ul> </li> </ul>An overview of our benefits and perks can be found on our careers page, <a href="https://tealium.com/careers/" target="_blank">https://tealium.com/careers/</a>. Additional details regarding the benefits package will be provided during your interview process. Compensation Range- $140,000 - $160,000 Base + Variable WHY YOU WANT TO WORK HEREAt Tealium, we don’t just offer the ordinary, we provide the extraordinary: <ul> <li> Tealium WOWs (Ways of Work), our award winning culture is how with think, act and connect together at Tealium</li> <li> Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries</li> <li> Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually</li> <li> Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment</li> <li> Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants </li> <li> Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays</li> <li> Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness</li> <li> Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs</li> <li> Health and Related Benefits Programs, offering market competitive benefits programs</li> </ul>Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.#LI-Remote*Offerings vary by level and location.

Tealium

Sr. Product Manager- API Platform (Remote)

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Hillcrest Medical Center

Associate Chaplain

Ready to be a Titan?As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of business to drive customer satisfaction and value maximization. The ideal candidate is someone passionate about both high-level and tactical coaching, as well as problem-solving and building frameworks from the ground up. They are positive and influential, embodying ServiceTitan’s values with the ability to build culture within their team and the Success organization.What You’ll Do:<ul> <li>Team Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers</li> <li>Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve.</li> <li>Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities</li> <li>Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness</li> <li>Ensure for data integrity and accuracy across all platforms and workstreams</li> <li>Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business</li> <li>Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs</li> <li>Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization</li> <li>Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner</li> <li>Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise.</li> <li>Inform the strategy for quarterly plans and goals for the team according to forecasted needs</li> <li>Manage and document customer escalation calls</li> <li>Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies. Help develop team members with a focus on continued professional development. </li> </ul>What You’ll Bring:<ul> <li>5+ years of experience in customer success or account management roles within the SaaS industry.</li> <li>2+ years of people management experience within a customer facing department</li> <li>Proven track record of successfully managing and developing high-performing teams.</li> <li>Strong understanding of customer success best practices and methodologies.</li> <li>Excellent communication, interpersonal, and problem-solving skills.</li> <li>Ability to work collaboratively across departments and influence cross-functional teams.</li> <li>Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce).</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Analytical mindset with the ability to leverage data to drive decisions.</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others in a remote environment</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution</li> </ul>Preferred Skills and Experience:<ul> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.</li> <li>Experience in leading customer success teams in a high-growth SaaS environment.</li> <li>Background in developing and implementing customer success frameworks and playbooks.</li> <li>Familiarity with advanced customer success tools and technologies.</li> <li>Demonstrated ability to drive customer advocacy and prior experience managing a BoB</li> <li>Strong project management skills with experience in leading cross-functional initiatives.</li> <li>Experience in conducting customer health assessments and developing risk mitigation plans.</li> <li>Knowledge of industry trends and best practices in customer success and SaaS.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $105,000 USD - $150,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Manager, Customer Success

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase is seeking experienced backend engineers to join our team to build out the next generation of crypto-forward products and features. You will solve unique, large scale, highly complex technical problems, bridging the constraints posed by web-scale applications and blockchain technology. You will help build the next generation of systems to make cryptocurrency accessible to everyone across the globe, operating real-time applications with high frequency, low latency updates, and managing the most secure, dockerized infrastructure running in the cloud. ***Add PG Boilerplate paragraph here.*** What you'll be doing: <ul> <li>Build new services to meet critical product and business needs using Golang.</li> <li>Design scalable systems to solve novel problems with modern cloud technology and industry best practices.</li> <li>Articulate a long term vision for maintaining and scaling our backend systems and the teams running them.</li> <li>Work with engineers, designers, product managers and senior leadership to turn our product and technical vision into a tangible roadmap every quarter.</li> <li>Write high quality, well tested code to meet the needs of your customers.</li> </ul> What we look for in you: <ul> <li>You have at least 5 years of experience in software engineering.</li> <li>You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.</li> <li>You write high quality, well tested code to meet the needs of your customers.</li> <li>You’re passionate about building an open financial system that brings the world together.</li> </ul> Nice to haves: <ul> <li>You have gone through a rapid growth in your company (from startup to mid-size).</li> <li>Experience with growth experiments or A/B testing frameworks.</li> <li>You have experience with Blockchain technology (such as Bitcoin, Ethereum etc..)</li> <li>You have experience decomposing a large monolith into microservices.</li> <li>You’ve worked with Golang, Ruby, Docker, Rails, Postgres, MongoDB or DynamoDB.</li> <li>You’ve built financial, high reliability or security systems.</li> </ul> Job #: Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range from $[Zone 3 Pay] to $[Zone 1 Pay] + target bonus + target equity + benefits (including medical, dental, vision and 401(k)). <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Senior Software Engineer, Backend - Consumer Product Group

Ready to be a Titan?We’re looking for a talented Recruiter (Contract) to join our extraordinary Talent Acquisition team as we build the first all-in-one software solution for contractors and accelerate our mission of bringing the best technology to the trades.You’ll be responsible for full-cycle recruiting, from sourcing to closing top talent. You’ll collaborate with the broader Talent Acquisition team to navigate nuanced candidate situations, facilitate hiring decisions, and deliver a best-in-class candidate experience.What you'll do:<ul> <li>Manage the full-cycle recruiting process for G&amp;A positions (Finance, Business Operations, Legal, People) to meet hiring goals while maintaining best-in-class candidate experience</li> <li>Source and attract active and passive candidates from various resources, including direct sourcing, referrals, social networks, networking events, etc.</li> <li>Advise hiring managers throughout the recruiting process to ensure we meet their hiring needs and goals while adhering to recruiting processes and procedures</li> <li>Ensure diversity and inclusion strategies are incorporated throughout the steps in the entire hiring process</li> <li>Be accountable to yourself, your team, your hiring leaders, and your candidates</li> </ul>What you'll bring:<ul> <li>4+ year(s) of full-cycle recruiting experience in an agency, start-up, or corporate environment</li> <li>Experience sourcing competitive talent (through outbound research, Boolean, etc.) for niche, complex and high-demand positions in G&amp;A functions</li> <li>Experience using modern recruiting tools: ATS systems (we use Workday), LinkedIn, Indeed, Hiretual, etc.</li> <li>Experience in interview techniques and applicant screening methods to identify top talent</li> <li>Demonstrated experience establishing partnerships with hiring managers and advising them in their talent attraction and selection</li> <li>A sense of urgency and the ability to work in a fast-paced environment, while juggling multiple high-priority positions</li> <li>Proficiency with Google Suite (docs, sheets, calendar, etc.)</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.

Contract Recruiter

Description BACKGROUND Tulsa For You and Me: a collection of talent and economic development programs building a vibrant and inclusive city through a booming economic landscape for Tulsa. We are forging strategic connections between talented professionals and innovative companies in future-focused industries. Operated under the stewardship of the George Kaiser Family Foundation (GKFF), affiliated programs include nationally recognized and innovative organizations like Tulsa Remote, Tulsa Innovation Labs, inTulsa, Build In Tulsa, Atlas School, Campus Tulsa, and Tulsa Service Year, among others. Our North Star goal is both ambitious and clear: to attract and build 20,000 jobs in high-growth industry clusters by the year 2033. A cornerstone of this mission is our commitment to ensuring that at least one-third of these opportunities are accessible to Tulsans from historically underrepresented communities. This is an extension of our broader vision for a more equitable, innovative, and vibrant Tulsa, where a strong state of economic health provides the basis for equal opportunity. The Integrated Strategies group is composed of several expert teams dedicated to fostering cross-program collaboration, driving operational excellence, and equipping Tulsa for You programs with the tools, insights, and best practices to drive tangible results. The Integrated Strategies group includes teams focused on Technology, Research &amp; Analytics, Marketing, and Operations. Join our high-impact team, where your work will have a lasting impact on the Tulsa community and its future. Primary Purpose And Functions As a Hybrid Technical Architect and Administrator, you will play a crucial role in enhancing our Salesforce capabilities as part of our integrated strategies group. In this high-impact role, you will lead the design and implementation of scalable Salesforce solutions, ensuring alignment with our business objectives and technical best practices. By leveraging your deep technical expertise and architectural skills, you will drive efficiency and innovation across our ecosystem, with a core focus on Salesforce. You will be a collaborative partner, adept at integrating Salesforce with other systems, providing advanced troubleshooting, and optimizing our in-house capabilities. Additionally, while Salesforce will be your primary focus, you will also apply your technical architecture skills to other systems as needed. Your ability to work effectively with stakeholders and communicate complex technical solutions clearly will enhance our overall Salesforce proficiency and drive impactful results within our organization. Leading by example, you will elevate team capabilities through hands-on execution, set a standard of excellence, and collaborate effectively with diverse teams. Essential Functions And Responsibilities <ul> <li>Architecture, Strategy, and Solution Development:</li> <li>Provide technical leadership and guidance on Salesforce best practices, architecture, and design, including ongoing new feature evaluation.</li> <li>Design and implement scalable Salesforce solutions that meet business requirements and align with overall business strategy.</li> <li>Develop and deploy custom Apex classes, triggers, Visualforce pages, and Lightning Components.</li> <li>Design and implement integrations between Salesforce and other systems, ensuring solutions are secure, scalable, and maintainable.</li> <li>Establish and enforce coding standards, best practices, and governance policies.</li> <li>Address complex technical challenges, providing advanced troubleshooting and leading efforts to resolve system outages and performance issues.</li> <li>Collaborate with stakeholders to gather requirements, translating them into technical solutions and maintaining architecture documentation.</li> <li>Partner effectively with external vendors as necessary, while transferring capabilities in-house, and an emphasis on net cost reduction efforts. </li> </ul> Administration And Operations <ul> <li>Collaborate with internal technical teams to elevate their Salesforce administration skills and capabilities, fostering a self-sufficient environment.</li> <li>Manage user accounts, permissions, roles, and profiles, and provide end-user support and training.</li> <li>Customize Salesforce objects, fields, workflows, validation rules, and page layouts to optimize user experience.</li> <li>Import, update, and maintain clean and accurate data within Salesforce, performing routine maintenance tasks such as system backups and data integrity checks.</li> <li>Collaborate with internal Business Analysts and Business Architects to create and manage reports and dashboards to provide actionable insights.</li> <li>Troubleshoot and resolve user issues, ensuring smooth and efficient system operation. </li> </ul> Requirements KNOWLEDGE EXPERIENCE AND SKILL REQUIREMENTS Education &amp; Experience <ul> <li>Bachelor’s degree in Computer Science, Information Technology, or a related field.</li> <li>Minimum of 5 years of experience in Salesforce administration and architecture with extensive knowledge of Salesforce architecture, data model, and security.</li> <li>Salesforce Certified Technical Architect (CTA) is highly preferred, along with additional certifications or progress towards them, and a strong commitment to continually enhancing Salesforce expertise.</li> <li>Experience with data management tools like Data Loader and integration tools like Mulesoft or similar. </li> </ul> Skills &amp; Abilities <ul> <li>Proficient in Salesforce development, including Apex, Visualforce, Lightning Components, and integrations.</li> <li>Strong understanding of Salesforce configuration, including workflows, validation rules, and custom objects.</li> <li>Ability to analyze complex business requirements and translate them into technical solutions.</li> <li>Strong troubleshooting skills and ability to resolve technical issues quickly and effectively.</li> <li>Excellent communication skills to interact with stakeholders, gather requirements, and provide training.</li> <li>Proven leadership and mentorship abilities to guide technical teams and projects.</li> <li>Ability to manage multiple projects simultaneously and meet deadlines.</li> <li>Strong attention to detail and commitment to delivering high-quality solutions.</li> <li>Ability to work independently and as part of a team.</li> <li>Continuous learning mindset to stay updated with the latest Salesforce trends and technologies. </li> </ul> Physical Requirements <ul> <li>Position continually requires the ability to talk and hear both in person and over the phone, visual acuity; ability to operate equipment, read, and use a keyboard</li> <li>Position frequently requires the ability to sit, walk, and stand for extended periods of time</li> <li>Position requires the ability to travel occasionally but not regularly </li> </ul> Salary <ul><li>Anticipated salary range between $101,000 - $141,000. </li></ul> Hours &amp; Location: <ul> <li>This is not a fully remote position as we work in a hybrid office environment. In-Office and hybrid/flexible schedules are based on business need, staff readiness, and approved by one's supervisor. </li> <li>You must live in or be able to relocate to Tulsa, OK or the surrounding area.</li> <li>This is a full-time position with an expectation of working 40 hours per week.</li> <li>The typical hours of operation are 8:00 a.m. to 5:00 p.m.</li> <li>Ability to occasionally work hours outside of 8:00 a.m.- 5:00 p.m. for events. </li> </ul> Benefits And Compensation As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirements contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee option to add supplemental life insurance.</li> </ul>

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