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Ready to be a Titan?ServiceTitan strives to be the best place our Titans have ever worked, so they can do the best work they’ve ever done. The Experience Design (XD) team is central to this mission. We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product designers works closely with product managers, engineers, product marketers and with thousands of our users to help make their lives easier through technology. We embrace agile development and design thinking to ship dozens of new features every month. We measure our success based on our customer’s success. We strive for real impact.We are looking for a talented Senior Product Designer that enjoys solving complex problems with data-informed solutions. This person will be a core member of our growing design team in helping to create a best-in-class Enterprise SaaS product with desktop, tablet and mobile touchpoints.Reporting to the Manager, Product Design, the Senior Product Designer possesses a balanced toolkit of research, interaction design, and prototyping capabilities. As a Senior Product Designer, you are capable of performing discovery research with users, creating journey maps and task flows, and developing prototypes to test your concepts and designs. You’re also adept at being excellent collaborative partners with our friends in Product, Engineering and QA. This is an opportunity to join one of LA’s fastest growing companies and have your thumbprint on the product that is actively disrupting the Home Services industry.What You'll Do:<ul> <li>Design experiences that are engaging, efficient, intuitive and solve real problems</li> <li>Collaborate and solution closely with stakeholders, product managers, designers, and developers to ship an extraordinary end-to-end user experience</li> <li>Participate in user research and usability studies</li> <li>Prototype flows, concepts, and interactions</li> <li>Develop deep expertise in your product’s problem area</li> <li>Work closely with our design system team and developers to ensure the successful technical implementation of your work</li> <li>Champion the tenets of good product design and leverage partnerships with others to build awareness throughout the organization</li> <li>Interact with users to develop a solid understanding of their workflows, environments, needs and pain-points</li> <li>Represent our users in product strategy and roadmap discussions</li> <li>Mentor designers, helping them build context, strong decision-making skills, and empathy for our users by providing feedback to help strengthen the team</li> <li>Understand the users deeply across different segments through research, user insights and lead product design to drive measurable</li> </ul>What You’ll Need:<ul> <li>Experience designing modern SaaS/Enterprise products</li> <li>A strong design portfolio that demonstrates your process, reasoning, and outcomes</li> <li>You love collaborating but are also able to take ownership of entire projects</li> <li>Excellent ability to develop and sustain relationships across teams and functions</li> <li>Aptitude for providing design feedback and a genuine desire to help less experienced designers improve their skill sets</li> <li>You thrive in a highly iterative process that involves listening, adapting, moving fast, talking with users, incorporating feedback, and constantly collaborating</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Product Designer

<h2>This is Design at Lattice</h2> Lattice is looking for a Director of Product Design to lead an impactful, growth-oriented team of Designers as we cement our position as a category leader. You will be responsible for owning the design strategy for our team that’s responsible for Lattice’s entire Talent suite — helping us deliver connected, cohesive, and coherent experiences. Some of the sub-teams and work-streams focus on a whole host of products, from Performance Reviews to Engagement surveys to Compensation tooling and Manager experiences. In this role, you will help us reimagine the experience of enterprise software and build valuable experiences that enable thousands of companies, including ours, to engage, retain and develop their employees. If you see the potential of how delightful people management tools can transform a business, this role is for you: <ul> <li>As a manager, you will be responsible for helping to evolve the Product Design team, its culture, and its operations. You’ll also be expected to support, coach, and help grow the team’s members into the next generation of design leadership at Lattice.</li> <li>As a design leader, you will be responsible for partnering with Research, Data Science, Engineering, and Customer Experience to establish a multi-year vision and strategy for your portfolio of surface areas that result in end-user experiences that redefine people success practices. You’ll also be expected to set new levels of excellence for craft and execution, and chart a course for your team to get there.</li> <li>As a senior member of EPD, you will be expected to partner with leadership across our organization to ensure we are developing our platform on common primitives with high degrees of product interoperability.</li> <li>This role is excellent for leaders who excel at strategy/storytelling, relationship building, cross-team/org collaboration, and systems-thinking. This role will report to our Head of Product Design.</li> </ul> <h2>Who you are</h2> You have 7+ years of progressive experience in Product Design, including 4+ years experience managing Designers, as well as: <ul> <li>A very high craft bar, with a portfolio to prove it. You collaborate closely with designers on your team to help them elevate the user experience through visual design, novel interaction patterns, and animation that is both delightful and functional.</li> <li>Experience going deep on multiple complex product areas at once. Lattice’s products, while having some overlaps, can vary greatly in terms of their purpose, functionality, and even users.</li> <li>The ability to give design feedback even when you do not have deep product knowledge. At Lattice, we expect Design Directors to attend critiques with designers who aren’t on their direct teams and to provide meaningful feedback and direction in those critiques.</li> <li>High energy around shaping and evolving design and product development culture, in collaboration with fellow design management and the rest of the design team. Whether that’s shaping how Design and Engineering work together, updating the Design roles documentation, or reworking a crit structure that’s no longer achieving its goals, you are able to identify, get buy-in, and take action on things that will improve our culture.</li> <li>Examples of taking accountability for all the products and design work you oversee. You do not pass the buck when something goes wrong - rather, you engage deeply and collaborate with your team and partners to find resolution and communicate effectively throughout.</li> <li>A history of partnering successfully with associated practices, including, User Research, UX Writing, Brand Design, and Design Systems.</li> </ul> You have experience establishing a vision and strategy that help to shape the future of the business, including: <ul> <li>The ability to communicate design's potential impact on business outcomes.</li> <li>Deep partnership with Research to identify UX opportunities, then work cross-functionally to influence strategy at the product and platform level.</li> <li>Mastery in solving unstructured problems that have many dependencies and may have lengthy timelines. You are comfortable with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done—and then doing it.</li> <li>The ability to define and communicate clear expectations for excellence, then chart a course at the product and platform level.</li> <li>Preferably, experience with multi-product, B2B SaaS applications.</li> </ul> You’re a great communicator, collaborator, and facilitator, who: <ul> <li>Is a compelling and confident storyteller.</li> <li>Has outstanding written and verbal communication skills with a talent for succinctly articulating customer challenges and enumerating tradeoffs.</li> <li>Effectively organizes and lead discussions/rituals that build relationships, facilitate better collaboration, and ultimately improve the product and team culture.</li> </ul> <h2>Why join our Design &amp; Research Team?</h2> We're a passionate group of people who are dedicated to growing together. Currently ~25, our team spans Brand Design, Content Design, Product Design, and Research. You can <a href="https://www.notion.so/Join-Lattice-Design-e8acbdf5d9f944ccacb8fe3cc7132540" target="_blank">learn more about us in our Notion page</a>! It covers who we are as individuals, some of our recent work, how we commit to DE&amp;I, and most importantly — the rituals and rhythms we've invested in as a team to grow as craftspeople and just… people. Why Lattice? <ul> <li>We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment</li> <li>The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day</li> <li>Partner with 5,000+ companies around the world to make sure their employees are engaged and performing at a high level</li> <li>A culture that encourages and promotes professional growth and development, with continuous learning reimbursements</li> <li>Competitive salary, equity, and benefits</li> <li>Centrally located FiDi office in San Francisco and New York</li> <li>Flexible vacation/time-off policy</li> </ul> The estimated annual cash salary for this role is $171,000 - $267,500. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&amp;D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter &amp; Parking Accounts; Lunches in the Office; Workplace Amenities Stipend, Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning &amp; Development Budget; Sabbatical Program; and Invest in Your People Fund *Note on Pay Transparency: Lattice provides an estimate of the compensation for roles that may be hired as required by state regulations. Compensation may vary based on (a) location, as Lattice factors in specific location when benchmarking compensation for most roles; (b) individual candidate skills and qualifications; and (c) individual candidate experience. Additionally, Lattice leverages current market data to determine compensation, so posted compensation figures are subject to change as new market data becomes available. The salary, other compensation, and benefits information is accurate as of the date of this posting. Lattice reserves the right to modify this information at any time, subject to applicable law. <h2>About Lattice</h2> Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choices than ever before, businesses that put employees first are winning 🏅– and Lattice is building the tools to empower those people-centric companies. Lattice is a people success platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line 📈. Since launching in 2016, we have grown to over 5,000+ customers globally, including brands like Slack, Robinhood, and Gusto. Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. By clicking the "Submit Application" button below, you consent to Lattice processing your personal information for the purpose of assessing your candidacy for this position in accordance with<a href="https://lattice.com/privacy/job-applicant-privacy-policy" target="_blank">Lattice's Job Applicant Privacy Policy</a>.

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