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Senior Director, Customer Support Leader (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an experienced and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to lead our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock.The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address complex, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to leverage this knowledge to drive continuous improvement and operational excellence.Key Responsibilities:<ul> <li>Lead and inspire a high-performing team of engineers to deliver exceptional support and service.</li> <li>Develop and implement strategies to ensure maximum system availability, reliability, and performance.</li> <li>Drive innovation and continuous improvement in service delivery and support.</li> <li>Develop and execute strategic roadmaps to address complex, large-scale challenges.</li> <li>Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.</li> <li>Foster a culture of collaboration, accountability, and customer-centricity.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization</li> <li>At least 6 years of experience in operational or site reliability engineering</li> <li>At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams</li> </ul>Preferred Qualifications:<ul> <li>Master’s degree in Computer Science </li> <li>6 + years of experience in developing and executing strategic roadmaps to address complex customer and business challenges</li> <li>Demonstrated ability to understand system architecture, service delivery and customer experience</li> <li>Experience designing scalable processes for proactive customer support and self-service solutions</li> <li>Strong leadership skills, communication and interpersonal skills</li> <li>Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams</li> <li>Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Senior Director, Customer Support Leader (Remote)

$19/hr starting payrate! Complete benefit package with 33 paid days off 1st year! Certified Community Behavioral Health Clinic (CCBHC) provides integrated medical and behavioral health care to clients in a community based setting. The Peer Recovery Support Specialist (PRSS) provides peer support services, based on an individualized, recovery-focused service philosophy that allows individuals the opportunity to learn to manage their own recovery and advocacy process. The RSS will work to enhance the development of natural supports, coping skills and other skills necessary to function as independently as possible in the community, including, but not limited to assisting re-entry into the community after incarceration, a hospitalization or other institutional setting. The PRSS serves as an advocate and provides information and peer support for consumers in emergency, outpatient or inpatient settings. The PRSS performs a wide range of tasks to assist consumers in regaining control of their lives and recovery processes. Must possess the skills to maintain a high level of professionalism, ethics and interactions with all ODMHSAS stakeholders. *This position is a mix of in office, telehealth and community based services. Requirements <ul> <li>Personal experience in active recovery of mental illness and/or substance use.</li> <li>High School diploma or equivalent required [Bachelor’s degree preferred]</li> <li>Specialized experience as a recipient of mental health services for severe mental illness and experience as a paid or volunteer staff working with adults with severe mental illness.</li> <li>Ability to work with the public, ability to maintain an effective working relationship with agency employees.</li> <li>Ability to maintain a professional manner and maintain confidentiality at all times.</li> <li>Must possess a Driver's License and use personal automobile to travel to locations other than primary office. [Mileage reimbursement provided]</li> <li>Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations is preferred.</li> <li>Ability to document activities, write reports, business correspondence and procedure manual.</li> <li>Ability to effectively present information and respond to questions from colleagues, clients, customers and the general public.</li> <li>Ability to effectively communicate and interact with colleagues, clients, client’s families, public and third party payer personnel. </li> </ul> CCBHC Model of Care Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. You will be working in an innovative and dynamic environment using a new transformative model of care Certified Community Behavioral Health Clinic (CCBHC). This model is characterized by innovative, team-based approach and whole person care for adults and children with a range of complex mental health and substance use challenges. Utilizing multi-disciplinary teams, staff work collaboratively to provide a coordinated effort to enhance client recovery. Robust CCBHC services often result in better client outcomes and quality of care due to: <ol> <li>Increased access to care and crisis services</li> <li>Expanded traditional community mental health and substance use services.</li> <li>Added Care Coordination and physical health screening for mental health clients</li> <li>Greater access to Social Services for clients’ economic and social needs</li> <li>Increased specialized services for veterans, those most in need, and those impacted by the opioid crisis.</li> </ol> DRUG FREE WORK PLACE This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Possession of a medical marijuana license will not exclude any applicant; however, all employees are subject to the Family &amp; Children’s Services Drug Free Workplace Policy.

Family & Children's Services

Peer Recovery Support Specialist- Connections

Tulsa Dream Center

TDC Education Support Specialist

Ready to be a Titan? What you'll do:<ul> <li>Design and develop comprehensive solutions on Salesforce (and integrated applications) to support contact center operations, including agent productivity, customer interactions, and workforce management.</li> <li>Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC, with a focus on integrating with telephony and workforce management platforms.</li> <li>Build and maintain seamless integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc), ensuring accurate and efficient data flow and real-time operational insights.</li> <li>Develop and implement automated workflows and processes to optimize contact center operations, such as call routing, agent scheduling, performance monitoring, and quality assurance.</li> <li>Utilize AI/ML models to predict customer behavior, optimize resource allocation, and improve performance (e.g., predictive routing, agent skill-based routing, forecasting).</li> <li>Enhance existing processes through innovative technical solutions, driving improved customer experience, increased agent efficiency, and reduced operational costs.</li> <li>Collaborate closely with contact center managers, agents, engineers, and business stakeholders throughout all project phases, from design and development to testing and deployment.</li> <li>Provide ongoing support and maintenance for the Salesforce instance and integrated technologies, ensuring optimal performance and addressing evolving requirements.</li> <li>Ensure data quality and integrity across all systems and the Salesforce platform, providing valuable insights into customer interactions and agent performance.</li> <li>Maintain a flexible and proactive approach to adapt to changing project requirements and effectively contribute to the team's success.</li> <li>Leverage AI technologies like conversational AI, machine learning, and natural language processing to enhance customer interactions and improve agent efficiency (e.g., chatbots, sentiment analysis, AI-powered routing).</li> </ul>What you'll need:<ul> <li>BS/BA degree in Computer Science, Engineering, or a related field, or equivalent experience</li> <li>Deep knowledge of Salesforce Service Cloud and Sales Cloud, with a strong focus on features supporting contact center operations (e.g., Service Console, CTI integration, Omni-Channel).</li> <li>5+ years of hands-on Salesforce development experience using Apex, Lightning UI (Aura/LWC), REST/SOAP APIs, Visualforce, JavaScript, XML, JSON, HTML, CSS, and AJAX</li> <li>Solid software design, coding, testing, maintenance, and debugging skills on the Salesforce CRM platform.</li> <li>Expertise in CI/CD tools like Autorabit, Github, Bitbucket, Jenkins, and ANT</li> <li>Salesforce certifications (Platform Developer I/II - required, Service Cloud Consultant - preferred).</li> <li>Strong understanding of Managed Packages, OAUTH2, Caching, Future calls, outlook integration, open CTI and salesforce features.</li> <li>Experience designing and implementing integrations between Salesforce and contact center technologies (e.g., TalkDesk, Genesys, Assembled, Ring Central, etc) using standard connectors or APIs.</li> <li>Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.</li> <li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and leadership.</li> <li>Experience with integrating Salesforce and contact center technologies with other applications (e.g., Gong, Calendly, ticketing systems like Zendesk or Freshdesk). Required</li> <li>Demonstrate a strong understanding of key contact center metrics (e.g., handle time, abandonment rate, customer satisfaction, first call resolution) and how to leverage Salesforce and other tools to track and improve these metrics.</li> <li>Experience with integrating AI/ML models into contact center solutions (e.g., routing automation, sentiment analysis, chatbots, speech-to-text, agent assist technologies) preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Senior Salesforce Developer, Customer Support Systems

Ready to be a Titan?We’re building the first end-to-end solution to transform the trades, a trillion-dollar global industry that’s been underserved by technology for far too long. While our vision is bold, we always stay humble. Join us. We’re just getting started. We currently have entities in the US, Canada, and Armenia; in addition we have employees and contingent workers in multiple geographies through an EOR/PEO vendor. We are seeking a highly skilled and experienced People/HR Support Operations Manager to join our team. The ideal candidate will be responsible for optimizing and systemizing HR processes, ensuring compliance, managing operational support, leading cross-functional projects, building and developing the People Support Operations team (currently 4 direct reports).What you'll do:Leadership and Team Development<ul> <li>Manage the HR Operations team, fostering a collaborative and high-performing environment</li> <li>Develop ways of working and team structures that support the organization’s goals</li> <li>Continuously assess team capacity and deliverables to ensure alignment with business needs</li> </ul>Optimization and Systemization<ul> <li>Develop and execute best practice global people procedures</li> <li>Find innovative ways to ensure the operationalization of people operations processes and tools to enhance efficiency and effectiveness across the organization</li> </ul>Compliance and Reporting<ul> <li>Ensure compliance with all relevant laws and regulations</li> <li>Conduct regular HR audits to identify areas of improvement</li> <li>Manage compliance support and reporting, ensuring accurate and timely documentation</li> </ul>Operational Support and Incident Response<ul> <li>Handle operational support escalations efficiently</li> <li>Manage incident responses, ensuring quick resolution and minimal disruption</li> </ul>Project Management<ul><li>Contribute to and manage cross-functional HR projects</li></ul>What you'll bring: <ul> <li>7+ years of experience in People Operations and leading a team or a related field</li> <li>Experience and exposure in solving people problems and partnering with people teams as well as key stakeholders such as Finance, IT, Legal</li> <li>Experience procuring, enhancing, optimizing and integrating HR Systems, ideally Workday HCM</li> <li>Experience working with EOR / PEO organizations is an asset </li> <li>Track record of developing and managing internal people programs, policies, processes and teams for scale in a high growth company</li> <li>High level of care for user experience, excellent interpersonal skills and a deep ability to understand what motivates others</li> <li>Excellent organization skills, extremely high level of attention to detail, and ability to prioritize actions</li> <li>Challenges the status quo and discovers and implements better and new ways of working </li> <li>Experience in M&amp;A, integrations, and optimizations is an asset </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

Manager, People Support Operations

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Overview Produce world-class HT&amp;P technical training programs for internal HT&amp;P technicians, mechanics, and other staff as well as external customers. Responsibilities Training delivery (50%) • Provides technical training to newly hired technician trainees, • Continues with periodic trainings through the Master Technician certification process,• Conducts training sessions in accordance with established standards to ensure thateffective trainings are provided in a consistent and efficient manner, • Provides technical training for customers’ technicians both at TDW and on-site at customer location, • Travels to customer locations and serves as a resource for further questions once training has concluded, • Works in a team with other trainers to develop and deliver a training program for Mechanics, • Provides training classes with an introduction to HT&amp;P operations for TDW salesmen and engineers, • Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students; TDW technicians’ certification (25%) • Conducts performance evaluations in compliance with DOT regulations. • Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training, • Certifies field coaches and field auditors who complete and evaluate on-the-job training, Provides assistance with technical problems encountered on HT&amp;P jobs, a source of support for a new or developing technician, • Conducts periodic audit of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner; Reporting (15%) • Reviews training records and work history for HT&amp;P technicians and ensures all records are current and that each training is properly recorded,• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes, • Submits expense reports, training reports, audit reports and job records in a timely manner, • Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&amp;P data to build presentations and tests);HT&amp;P Technical Work (5%) • Lead/perform HT&amp;P jobs, working in the field as needed • Perform maintenance and repair work in the shop or in the field as neededNew products development (5%) • Assists in new product and service testing to determine the viability of that product or service. Experience • High school graduate or equivalent, • Strong technical and interpersonal skills, • A minimum of 2 years field operation experience with TDW HT &amp; P equipment strongly preferred, • Experience working as a mechanic strongly preferred, • Fluent in English is required, • Travel from 10% to 40%. NOTE: This is a DOT position and is considered to be Safety Sensitive.

T.D. Williamson

Technical Trainer & Operations Support

We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are looking for someone with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo’s technology. At Apollo GraphQL, we’re revolutionizing API management, empowering businesses to build, ship, and scale their APIs easily. Our mission is to make application development easier, better, and more accessible. We build open-source tools and commercial services used by thousands of developers in production. If you’re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we’d love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the US or Canada, with work hours aligned to PST or MST time zones.<h3>What you'll do</h3> <ul> <li>Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.</li> <li>Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.</li> <li>Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.</li> <li>Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives.</li> <li>Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.</li> <li>Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.</li> <li>Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.</li> <li>Facilitate cross-functional collaboration, ensuring technical and business leaders are engaged to drive execution and value realization.</li> <li>Advocate for customer needs within Apollo, ensuring they are prioritized across teams, while leading both short- and long-term customer engagements.</li> </ul><h3>Who you are</h3> <ul> <li>7+ years of experience in a technical, customer-facing role, such as Technical Project Manager, Customer Success Manager, Customer Success Engineer, Technical Account Manager, Professional Services Consultant, Service Delivery Manager, or Engagement Manager.</li> <li>Proven experience leading customer-facing project management and service delivery engagements.</li> <li>Strong ability to coordinate cross-functional teams, set milestones, and ensure execution.</li> <li>Skilled in partnering with Sales to drive customer adoption, expansion, and success by aligning service delivery with business goals and identifying growth opportunities.</li> <li>Experienced in working with software engineering teams as primary stakeholders, with a strong ability to engage senior engineering leaders and platform teams at large enterprises.</li> <li>Strong understanding of cloud-native software development, APIs, and web technologies.</li> <li>Experience managing high-value accounts and delivering a white-glove experience.</li> <li>Ability to drive measurable results and help customers achieve business outcomes.</li> <li>Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.</li> <li>Openness to occasional travel based on customer needs.</li> </ul><h3>Nice to have</h3> <ul> <li>A degree in Computer Science.</li> <li>Experience in methodologies such as event storming and impact mapping. </li> <li>Experience working with GraphQL.</li> <li>Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.</li> <li>Previous experience in a startup or high-growth environment.</li> </ul>At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the US or Canada working PST or MST hours. Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy <a href="https://www.apollographql.com/CCPA-Privacy-Notice-for-Employees.pdf" target="_blank">here</a>. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit<a href="https://www.e-verify.gov/" target="_blank"> E-Verify.</a>

Apollo GraphQL

Senior Customer Success Engineer - West US

<h3> Position Summary </h3> Deloitte Services LLP is seeking a high performing candidate to pursue and develop strategic relationships within the National Reconnaissance Office (NRO) Client Business Unit. Candidates should have strong relationship management skills to open doors and build new client relationships that are deep and durable. Candidates should have a proven track record in selling professional services, an entrepreneurial spirit, and relevant industry experience (preferably with either Defense, or other Federal clients). In this role, candidates will have responsibility for relationship and business development, as well as sales for the wide range of services offered by Deloitte's US subsidiaries. The individual is responsible for building the relationship between Deloitte and the client, helping to market Deloitte's services and capabilities, as well as the planning and penetration of target areas within the client's organization. Recruiting for this role ends on May 31, 2025 As the Client Relationship Executive, you will: <ul> <li>Build trusted advisor relationships with key client executives through content-driven discussions aligned to the client's priorities and relevant trends.</li> <li>Develop a broad understanding of Deloitte’s capabilities to bring the best Deloitte resources to address client issues.</li> <li>Demonstrate valuable industry/sector perspective with consideration of the client’s mission and translating those insights into opportunities.</li> <li>Identify creative ideas for new products and services for the client.</li> <li>Establish relationships with other businesses and product vendors within the client’s ecosystem to drive additional "sell with" and "sell through" opportunities.</li> <li>Lead strategic processes and discussions based on the client history, organization challenges, regulatory, and decision processes.</li> <li>Identify and influence key decision-makers at all levels within the client organization.</li> <li>Navigate the sales cycle, from opportunity identification, through solutioning and storyboarding, identifying contract vehicles, coordinating teaming/alliance partners, aligning on price to win, to close and warm hand-off to the delivery team.</li> </ul> The Team Transparency, innovation, collaboration, inclusion, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte’s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization to bring the full breadth of Deloitte, its commercial and public-sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the Government marketplace. Required Qualifications: <ul> <li>At least 10 years’ experience as a relationship and/or business development manager (specifically with in the Intelligence Community and/or the National Reconnaissance Office)).</li> <li>At least 10 years’ experience with strong professional services sales management knowledge.</li> <li>At least 5 years’ experience with a proven track record doing capture and sales.</li> <li>At least 5 years’ experience directly driving business growth at the National Reconnaissance Office.</li> <li>Working knowledge of the National Reconnaissance Office’s competitive and teaming landscape; proven ability to assemble teams, teaming relationships.</li> <li>Bachelor’s Degree.</li> <li>Expertise in driving call plans and developing value propositions.</li> <li>Experience in relationship building that increases account penetration and leads to increased revenue opportunities with new and existing clients.</li> <li>Demonstrable ability to leverage pre-existing network of clients or contacts in the marketplace.</li> <li>Ability to influence and lead cross-functional teams in client pursuits.</li> <li>Strong background in crafting and delivering proposals.</li> <li>Excellent spoken, written communication, interpersonal, and relationship building skills.</li> <li>Ability to travel 10-20%, on average, based on the work you do and the clients and industries/sectors you serve</li> <li>Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future</li> <li>Active TS Clearance with CI Polygraph</li> </ul> Preferred Qualifications: <ul> <li>MBA or Masters Equivalent</li> <li>Experience working with Intelligence Community clients with a focus on the National Reconnaissance Office (NRO) mission and the respective mission towers</li> <li>Serving in a leading role within an account team framework (i.e., working effectively with Account Leaders, Offering leaders, practitioners and other business development professionals).</li> <li>Helping to drive a culture of capture and selling across our account and driving new business growth within the NRO mission.</li> </ul> The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $186,500.00 - $252,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: <a href="https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html" target="_blank">https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</a> EA_ExpHire EA_GPS_ExpHire Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. <a href="https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html" target="_blank">Check out recruiting tips from Deloitte recruiters.</a> Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. <a href="https://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html" target="_blank">Learn more about what working at Deloitte can mean for you.</a> Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-inclusion.html" target="_blank">Learn more about our inclusive culture.</a> Our purpose Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. <a href="https://www2.deloitte.com/us/en/pages/about-deloitte/articles/purpose-at-deloitte-us.html" target="_blank">Learn more about Deloitte's purpose, commitments, and impact.</a> Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Deloitte

Client Relationship Executive, DISC

<a href="#">Apply</a> Description Superimposed Direct Support Professional Full-Time, Hourly $15.00/hour Up to $800 referral bonus New Full-Time 3-Day Work Week Schedules with Premium Pay Available! Come work a full-time job and have 4 days off! We are seeking a compassionate and dedicated DSP to provide exceptional care and support to individuals with developmental disabilities in a variety of home settings. This is a floating DSP position, requiring the ability to travel between multiple homes while maintaining consistent hours and workdays. The ideal candidate will have prior experience working with individuals with developmental disabilities, a strong work ethic, and commitment to fostering independence and community integration. We have several shifts and schedules to meet your needs. These are general options, but we have a lot of variety within these:? <ul> <li> Shifts: Days: 7am-7pm, 8am-8pm, 9am-9pm &amp; Nights: 7pm-7am, 8pm-8am, 9pm-9am</li> <li> Schedules: Sun/Mon/Tue and Thu/Fri/Sat</li> <li>12-hour work shifts allow for full-time work and up to 16 days off per month! You can have more than half the year off, but still work full-time, OR we allow and encourage you to pick up additional shifts! </li> </ul> More about A New Leaf and this position: Since A New Leaf was founded in 1979, our mission has been to provide job training, life skills and residential services to elevate confident independence and self-sufficiency for people with intellectual and developmental disabilities and autism. This position is a companion to individuals with developmental disabilities and assist them in acquiring daily living skills. Providing daily support which includes but not limited to: personal care, daily meal preparation, medication administration, daily activities, transportation, and continued focus on implementation of individualized objectives. Benefits include: <ul> <li>Premium pay on the weekend - equivalent to 1.5x your hourly rate!</li> <li>Three-day and four-day workweeks available (lots of work/life balance)</li> <li>Paid time off</li> <li>Health, vision, dental, short- and long-term disability, and life insurance options</li> <li>Matching 403b</li> <li>Career advancement opportunities (we like to promote from within!)</li> </ul> Requirements Qualifications: <ul> <li>Must be at least 18 years of age</li> <li>Must be able to drive, have and maintain a valid Oklahoma driver’s license.</li> <li>Must always have and maintain car insurance coverage.</li> <li>American Sign Language - ASL - preferred</li> <li>Must be able to pass a state and federal background check.</li> <li>Must maintain eligibility to operate agency vehicles.</li> <li>Physical capacities must include bending, stooping, lifting at least 40 pounds, and the ability to lift, transfer, and position individuals served.</li> <li>Must be able to work with frequent interruptions, deal with diverse personalities during difficult/sometimes stressful situations and still complete job assignments.</li> <li>Must be able to communicate orally, both over the phone and face-to-face.</li> <li>Must be able to prepare and read written documentation as well as perform and understand basic mathematical functions.</li> <li>Must follow policy and procedures of A New Leaf, Inc.</li> <li>Ensures all individuals served are safe in their environment and program participation.</li> <li>Must fulfill all training and in-service requirements necessary to work with individuals served within the timeframe required by A New Leaf, Inc. and the State of Oklahoma.</li> </ul>

A New Leaf

Superimposed Direct Support Professional

<h3>About SmartAsset:</h3> SmartAsset is an online destination for consumer-focused financial information and advice that powers SmartAdvisor, a national marketplace connecting consumers to financial advisors. Reaching approximately 75 million people each month through its educational content and personalized calculators and tools, SmartAsset's mission is to help people make smart financial decisions. Ranked on the Inc. 5000 and Deloitte Technology Fast 500™ lists of fastest growing companies in 2021, SmartAsset closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator's list of Top 100 Companies of all time and Forbes' list of America's Best Startup Employers in 2020. About You: We are seeking energetic sales professionals who are passionate about developing relationships and creating positive user experiences. As a Client Experience Specialist, you will join the fastest growing part of our business, helping thousands of Americans find and speak with financial advisors throughout the country. Client Experience Specialists are the frontline voice for the company and play an integral part of our success as we facilitate communication and schedule meetings between investors and financial advisors. You will play a substantial role in driving that success. This is a remote position with a fixed schedule of Monday through Friday from 9am to 6pm EST. Responsibilities: <ul> <li>Interact with consumers via phone (inbound and outbound), email, SMS text and live chat.</li> <li>Guide SmartAsset users through the process of matching and meeting with financial advisors</li> <li>Call users expressing interest in speaking with financial advisors to schedule calls with financial advisors</li> <li>Build valuable relationships with our financial advisor partners</li> <li>Leverage customer service skills and scripted talking points to deliver personalized service</li> <li>Document and communicate user challenges</li> <li>Document all customer interactions and outcomes in our internal CRM</li> <li>Meet personal/team qualitative and quantitative targets</li> <li>Drive innovation by providing thoughtful feedback</li> <li>Other projects and duties as assigned</li> </ul> Required Skills and Experience: <ul> <li>1+ years telephone sales or relevant call center experience </li> <li>Experience with multi-channel support (call, email, chat, SMS, social media) preferred</li> <li>Strong communication skills (Including Email) and a great phone presence</li> <li>Strong email writing skills with attention to detail</li> <li>Ability to learn and quickly adapt based on user and business needs</li> <li>Comfortable in a fast-paced, high growth environment</li> <li>Organized, detail-oriented, and excellent time-management skills</li> <li>Must be available to work some holidays or weekends during peak seasons</li> </ul> <h3>Available Benefits and Perks: </h3> <ul> <li>All roles at SmartAsset are currently and will remain remote - flexibility to work from anywhere in the US.</li> <li>Medical, Dental, Vision - multiple packages available based on your individualized needs</li> <li>Life/AD&amp;D Insurance - basic coverage at 100% company paid, additional supplemental available </li> <li>Short-term and Long-term Disability</li> <li>FSA: Medical and Dependant Care </li> <li>401K</li> <li>Equity packages for each role</li> <li>Time Off: PTO, 3 Month Paid Parental Leave, Secondary Caregiver Leave</li> <li>EAP (Employee Assistance Program)</li> <li>Employee Resource Groups supporting our underrepresented communities</li> <li>Pet Insurance</li> <li>Home Office Stipend</li> </ul> SmartAsset is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at <a href="mailto:Recruiting@smartasset.com" target="_blank">Recruiting@smartasset.com</a>. California, Colorado, Connecticut, Maryland, Nevada, Rhode Island, Washington, and New York City residents* Minimum Salary of $45k + Commission + equity + benefits. Salary at SmartAsset is determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the contiguous United States

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