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<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and recent $51.7M Tech Hubs award from the US Department of Commerce. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of National Business Partnerships will engage non-local corporations, businesses, and enterprises to expand TIL’s network of partners across key areas: capital and entrepreneurship, talent and workforce, and place and infrastructure. This role is essential for sourcing external funding opportunities, securing workforce program placements, and cultivating partnerships that drive TIL’s portfolio of initiatives forward. Additionally, the Director will play a key role in identifying and launching new initiatives to fuel catalytic economic development. Success in this role is not about the number of relationships but the strategic value and productivity of those relationships. The ideal candidate will possess a strong ability to understand complex industry challenges and translate that insight into impactful outcomes for Tulsa Innovation Labs and the broader Tulsa region. Responsibilities / Essential Job Function: The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: <ul> <li>Build, define, and execute a proposed slate of targeted non-local businesses that align with TIL defined Initiative strategies to engage on a quarterly-basis.</li> <li>Build professional knowledge of each partner organization, including function, business unit or country operations, leadership structure, and decision making processes. Understand each organization’s resources, priorities, needs and policies.</li> <li>Collaborate closely with the Managing Director, Head of Operations, and Head of Strategy and Initiatives to ensure alignment with organizational goals and objectives.</li> <li>Work cross-functionally across the organization to develop and implement strategies to attract funding and engagement from non-local corporations, startups, and mid-sized businesses.</li> <li>Influence people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy and often no precedent exists. </li> <li>Serve as National point of contact for all non-local companies and businesses ensuring successful navigation of right contacts and resources to support their business in Tulsa.</li> <li>Build and maintain strong relationships with businesses in target industry sectors to identify and nurture collaboration opportunities.</li> <li>Collaborate cross-functionally with events &amp; programming team to identify ways existing or new TIL events or programming can support engagement with high-value business targets, and build awareness and buy-in of TIL vision and drives priorities forward</li> <li>Work with Events and Programming team to coordinate an annual calendar of events relevant to advancing key business relationships including conferences, dinners, visits, etc.</li> <li>Working with Initiatives team and Marketing/Communications teams, prepare and then deliver compelling presentations and pitches to secure funding or partnership opportunities.</li> <li>Stay informed about industry trends, emerging and existing companies, market conditions, and investment opportunities and serve as team resources where needed.</li> <li>Devise outreach plan that includes events, communications, and other strategic touchpoints in order to cultivate strategic relationships with target businesses working alongside appropriate team members for insights and guidance to ensure successful adoption and execution.</li> <li>Provide regular information to Marketing and Communications team regarding business or industry issues pertaining to TIL’s mission in newsletters, social media and other relevant distribution avenues, providing content or tapping into industry experts to aid in content creation.</li> <li>Represent TIL in areas relative to national business relationships by attending specific conferences, events, and meetings where appropriate and aligned with defined strategy.</li> <li>Other duties as assigned by Managing Director.</li> </ul> Requirements QUALIFICATIONS Education and Experience Qualifications: <ul> <li>Bachelor’s degree required in business administration, public administration/affairs, or a directly related field</li> <li>Minimum 8 years relevant work experience in economic development, strategy development, and partnership building initiatives</li> <li>Demonstrated experience in collaborating with and between organizations to drive innovation</li> <li>Familiarity with content management and productivity systems, AP Style, Slack, Salesforce, Canva, Asana, SplashThat, Microsoft Office Suite, and social media platforms preferred.</li> <li>Ability to manage multiple projects and collaborate with team members</li> </ul> Competencies, Skills &amp; Abilities: To be successful in this role, you must have excellent communication, organizational and project management skills. You must also have the ability to actively listen, engage and connect with a diverse group of people, fostering meaningful relationships with our partners. Our team must be nimble and adaptable to the growing and changing needs of our organization and stakeholder groups, creating solutions and improving processes to achieve TIL goals. <ul> <li>Integrity – honesty and directness in all things, especially with respect to the true status of initiatives and when in need of help and support from teammates and stakeholders.</li> <li>Intentionality – the desire to act now, and not later, on tasks and initiatives. Exhibit a hunger for success and results. </li> <li>Interest – an attitude of constant learning, curiosity, and humility with respect to what has yet to be understood.</li> <li>Interconnectedness – respect and appreciation for teammates and stakeholders: their backgrounds, skills, history, challenges, fears, and expectations that influence how approach shared tasks and relationships.</li> <li>Organized – Demonstrated ability to manage complex, sometimes conflicting, objectives and tasks.</li> <li>Decisive – Demonstrated ability to act even with incomplete information.</li> <li>Collaborative – Demonstrated ability to convene, facilitate, and develop shared understanding.</li> <li>Intelligent – Demonstrated ability to understand quickly and exhibit good judgement.</li> <li>Communicative – Demonstrated ability to listen to understand, and to share information with others simply and directly.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication.</li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required.</li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters located at 3 North Cheyenne Ave.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> </ul> Benefits and Compensation: As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee option to add supplemental life insurance.</li> </ul>

Build in Tulsa

Director, Business Relationships

<h3>At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably. What sets us apart is our expertise, experience and commitment.</h3>Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.Overview Produce world-class HT&amp;P technical training programs for internal HT&amp;P technicians, mechanics, and other staff as well as external customers. Responsibilities Training delivery (50%) • Provides technical training to newly hired technician trainees, • Continues with periodic trainings through the Master Technician certification process,• Conducts training sessions in accordance with established standards to ensure thateffective trainings are provided in a consistent and efficient manner, • Provides technical training for customers’ technicians both at TDW and on-site at customer location, • Travels to customer locations and serves as a resource for further questions once training has concluded, • Works in a team with other trainers to develop and deliver a training program for Mechanics, • Provides training classes with an introduction to HT&amp;P operations for TDW salesmen and engineers, • Ensures training classes comply with all Health, Safety and Environment requirements, and presents a positive HSE attitude to customers and students; TDW technicians’ certification (25%) • Conducts performance evaluations in compliance with DOT regulations. • Builds and maintains a mentoring relationship with trainees for the purpose of reinforcing training, • Certifies field coaches and field auditors who complete and evaluate on-the-job training, Provides assistance with technical problems encountered on HT&amp;P jobs, a source of support for a new or developing technician, • Conducts periodic audit of technician's work and identifies areas for improvement, reviews technical field reports for completeness, and determines training needs and ensures training is completed in a timely manner; Reporting (15%) • Reviews training records and work history for HT&amp;P technicians and ensures all records are current and that each training is properly recorded,• Prepares follow-up reports for all training classes and reviews evaluations for ways to improve classes, • Submits expense reports, training reports, audit reports and job records in a timely manner, • Assists in designing training sessions that meet industry and TDW requirements and reevaluates these sessions on an on-going basis to discover areas for improvement (including reading HT&amp;P data to build presentations and tests);HT&amp;P Technical Work (5%) • Lead/perform HT&amp;P jobs, working in the field as needed • Perform maintenance and repair work in the shop or in the field as neededNew products development (5%) • Assists in new product and service testing to determine the viability of that product or service. Experience • High school graduate or equivalent, • Strong technical and interpersonal skills, • A minimum of 2 years field operation experience with TDW HT &amp; P equipment strongly preferred, • Experience working as a mechanic strongly preferred, • Fluent in English is required, • Travel from 10% to 40%. NOTE: This is a DOT position and is considered to be Safety Sensitive.

T.D. Williamson

Technical Trainer & Operations Support

Job Description:Partnering with customers along the customer lifecycle is imperative to help each customer achieve their desired outcomes and ensure they maximize value in our tech skills development platform. Reporting into the Chief Revenue Officer, the EVP of Customer Success and Services is responsible for leading us to deliver on that promise, and as such is vital to our long-term success as a company. As the EVP, Customer Success and Services at Pluralsight, you will lead the development of customer success, professional services, and support motions ranging from high-touch to one-to-many engagements. You must be able to build the global team, processes, and systems needed to ensure customers realize their stated goals at purchase. This will drive high customer satisfaction and enable our next level of revenue growth. We are looking for a seasoned, collaborative executive who can oversee the Global Success organization’s growth; someone who can lead to a compelling strategy and vision, as well as create operational excellence at scale.Who you're committed to being:<ul> <li>A creator. You are an expert in building teams, systems, and processes in fast-growth environments with global reach</li> <li>Passionate about technology. You thrive on conversations with C-level technologists, able to effectively influence them in an advisory capacity.</li> <li>Someone who lives and breathes Customer Success, GRR, NRR and renewals. You have a deep understanding of what drives value for customers and revenue for Pluralsight and infuse that viewpoint into every interaction.</li> <li>Transformational Leader with proven experience leading organizations through periods of transformation and successfully inflecting positive performance on customer retention.</li> <li>Operationally excellent. You are not afraid to dive into the details to improve the Customer Success motion across customer segments and geography. You lead metrics driven approaches across all aspects of your work.</li> <li>A leader who develops other leaders. You are excited to coach and support your leadership team so that they can lead their growing teams to exceed their goals.</li> <li>A team player. You look forward to collaborating with the sales, marketing, product teams to achieve success across the organization</li> </ul>What you’ll do:<ul> <li>Building excellence at a global scale: Amplify and grow the global team, leading them to create an industry leading customer journey (adoption, engagement, outcome realization, advocacy, retention, etc.)</li> <li>Customer retention and renewals: in partnership with sales and services leadership, you drive adoption and engagement of the product in ways that produce customer outcomes and, ultimately, happy, retained customers.</li> <li>Strategic customer success champion: Be the expert evangelizer of the customer journey and how it plays into Pluralsight’s strategy. You infuse this viewpoint into every interaction, into the Customer Success organization, and across the company</li> <li>Develop data-driven success motions: Lead the establishment of world-class processes and Customer Success activities, from high-touch strategic accounts to low-touch digital motions, and the measurement of their effectiveness through reporting and analytics</li> <li>Voice of the customer: Inspire and create a company-wide culture of customer success. Align with all departments (Sales, Marketing, Product, and Content) to identify opportunities to improve our in-product or purchase experience; improvements that will help us better serve existing and potential Pluralsight customers</li> </ul>Experience you’ll bring:<ul> <li>Global executive-level leadership: Responsible for Customer Success leaders who manage growing teams. Support leaders through growth, catalyze their leadership, and drive learning across the global Customer Success organization. Work with the Chief Revenue Officer and the go to market leadership team to drive rapid revenue growth and lead the Customer Success organization to excel in collaboration</li> <li>Background in B2B SaaS selling into IT, L&amp;D and Business personas </li> <li>Have led teams to utilize Gainsight or other CRM platforms to create value in creative and strategic ways.</li> </ul>Requirements<ul> <li>10-12+ years demonstrated success in a Senior Customer Success leadership role in growth environment, preferably at the executive level</li> <li>Demonstrated ability to build and scale teams quickly and with remarkable results</li> <li>Demonstrated ability to lead and influence through persuasion, negotiation, and consensus driven methods</li> </ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights.Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual base salary + variable for this role is $475,000- $527,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote #LI-EM1

Pluralsight

EVP, Customer Success and Services

<a href="#">Apply</a> Job Type Full-time Description Position Summary The Client Support Specialist and Kennel Advocate serves as a staff member at will of Domestic Violence Intervention Services (DVIS). The Client Support Specialist and Kennel Advocate provide inclusive and trauma-informed advocacy and assistance for all safe housing residents with primary responsibility for the Shelter Kennel. Essential Duties &amp; Responsibilities Priority 1: Equity and Inclusion <ul> <li>Reflect and understand how identities could give advantages in the workplace—even if they are not asked for or earned—while others might experience disadvantages. Reflect on how our position and power may shift depending on the environment, the people, or the institutions at play. Build the awareness and compassion that is needed and expected to create an equitable and inclusive workplace. </li> <li>Create an inclusive environment and behave in a way that ensures that clients and employees feel embraced, no matter what their cultural orientations are, respected and valued, engaged, and connected to the community, and safe from abuse and harassment. </li> </ul> Priority 2: Kennel Support <ul> <li>Educate survivors so they understand their pet’s vaccination needs, spay/neuter services, and basic health needs and verify that those needs are being met. </li> <li>Establishing and maintaining veterinary connections and spay-neuter resources in the community to utilize as a referral source for clients and their pets. </li> <li>Report the maltreatment of any animals within the shelter kennel to the assistant shelter director or the vice president of safe housing. </li> <li>Responsible for maintaining a clean and orderly kennel. </li> <li>Provide survivors with supplies they may need to better care for their pets while staying at the shelter. Assist survivors in exercising, taking pets for potty breaks, grooming, and cleaning the kennel as needed. </li> <li>Ensure kennel guidelines are followed by clients and that any concerns are reported to the assistant shelter director or the vice president of safe housing. </li> <li>Provide clients with follow-up information for pet care after they leave the shelter. Assist survivors develop a pet safety plan. </li> <li>Train volunteers or employees who will work within the shelter kennel. </li> </ul> Priority 3: Advocacy <ul> <li>Provide crisis intervention services for phone-in and walk-in clients. Assessing needs and make informed referrals to other community resources. Safety plan with survivors for themselves, children, and pets. </li> <li>Assist with transportation for children to and from school in the morning and afternoon. </li> <li>Assist with transportation for safe housing residents as needed. </li> <li>Complete shelter follow-up calls with former shelter residents at one month, three months, and six months following their departure from the shelter. Provide safety planning and referrals as needed. </li> </ul> Other Duties &amp; Responsibilities Other Duties/Responsibilities: Other assistance to support the overall goals of the department and organization. DVIS retains the right to add or change duties and/or responsibilities at any time. Supervisory Responsibilities: None Budgetary/Fiscal Responsibilities: Acts as a good steward of DVIS’s resources. Responsibility for Confidentiality: The nature of this work requires safeguarding against the release of confidential and proprietary information of DVIS and its clients. Contact with Others: This position will interact with managers at all levels and staff members across the organization, in addition to members of external organizations and the public. Documentation: Maintains up-to-date and accurate files for each client according to agency guidelines and current professional standards. Meetings and Training: Attend meetings and training as requested by supervisor. Requirements Education: A Bachelor’s degree in psychology, or social work is preferred, or in a related field, or any equivalent combination of education and/or experience. Experience: Requires a minimum of one year’s experience in working with animals in a shelter or kennel stetting, experience working with a nonprofit is strongly preferred, or any equivalent combination of experience, lived experience, and/or special skills. Knowledge, Skills, and Abilities: Proven computer skills, including Microsoft Office Suite, are necessary. Knowledge of animal behaviors and an interest in how animals can be impacted by domestic violence. Knowledge of basic animal needs. Knowledge of or experience working with social justice issues, specifically intimate partner and gender-based domestic and sexual violence, and racial, class, gender, sexual orientation issues, and intervention/prevention services strongly preferred. Requires dedication to diversity, equity, and inclusion, excellent organizational skills, written and oral communication skills, attention to detail, and ability to prioritize work and tasks. Requires adaptability to produce and meet deadlines in a fast-paced, multi-task, and changing environment, with frequent pressure related to meeting deadlines and scheduling requirements. Must be able to work independently and as part of a team. Requires the ability to embrace, support, and integrate DVIS’s philosophies to promote and demonstrate DVIS’s commitment to diversity, inclusion, equity, and anti-racism. Schedule Availability: Monday through Friday, 8:30 am to 5:00 pm. Occasional extended workdays. Licenses/Certifications: Valid Oklahoma driver’s license; current CPR and First Aid certification preferred. Physical Requirements The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made when requested to enable individuals with disabilities to perform the essential functions. Ability to communicate and understand in English [and insert language] effectively, in person, and in writing. Ability to hear adequately in person and by phone, in personal and group settings, and function with periodic distractions such as people, telephone calls, and noise. Ability to work with, and process information from, a variety of individuals and media (e.g., computers, projected images, printed materials), and occasional sitting and/or standing for long periods of time. Mobility is necessary to access various offices and a wide variety of settings. Mobility is necessary to perform a variety of tasks that involve intermittent standing, walking/traversing, sitting, stooping, kneeling, bending, and twisting, occasionally climbing stairs or using an elevator, and possibly reaching chest high and overhead for materials. Ability to reach for, move, and/or lift up to 25 pounds and the use of hands to finger, handle, or feel objects, tools, or controls, including frequent repetitive movement such as extended periods of keyboarding.

DVIS

Kennel Tech and Client Support Advocate

<h1>Program Manager, Customer Programs</h1> Sales | Remote, Remote | Remote, Remote | San Francisco, United States | Austin, United States | New York, United States | Full-Time <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a> Position Overview: We are seeking a highly motivated Program Manager for Customer Programs to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals by building innovative programs and scalable solutions to enhance CX effectiveness, increase product adoption, and ensure customer success. You will orchestrate and develop Customer Success programs in collaboration with Rev Ops, Enablement, CS, Product, and other teams, leading strategic and high-functioning work streams to deliver programmatic customer engagement activities. Your efforts will drive deep customer value realization, a highly renewable customer base, and strong customer advocacy. Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Key Responsibilities: <ul> <li>Strategic Program Leadership: Define, lead, and track strategic and operational programs to successful completion.</li> <li> CX Initiative Development: Improve the effectiveness and efficiency of adoption and value realization capabilities for Atlassian customers through various initiatives: <ul> <li>Customer journey development</li> <li>Lifecycle management processes and playbooks</li> <li>Digital journey development, content creation, curation, and metrics</li> <li>GTM and adoption campaigns in collaboration with Marketing, Product/Growth, Data Teams, and Revenue Operations</li> <li>Processes and playbooks for Advisory, Customer Success Manager, and Renewal Managers</li> </ul> </li> <li>Cross-functional Collaboration: Represent CSM and customers in cross-functional programs/workstreams focused on customer experience initiatives.</li> <li>Customer Feedback Utilization: Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.</li> <li>GTM Strategy Execution: Ensure successful execution of the Global Customer Success GTM strategy.</li> <li>Change Management: Drive change management initiatives to ensure successful adoption of new processes, features, and tools.</li> <li>Stakeholder Relationship Building: Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.</li> </ul> Qualifications: <ul> <li>Experience: 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.</li> <li>Strategic Thinker: Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.</li> <li>Analytical Skills: Proficiency in data analysis and interpretation to drive insights and decision-making.</li> <li>Communication Skills: Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.</li> <li>Project Management: Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.</li> <li>Customer Focus: Passion for understanding customer needs and delivering exceptional customer experiences.</li> </ul> Preferred Skills: <ul> <li>Experience with Atlassian products or similar collaboration tools.</li> <li>Knowledge of agile methodologies and practices.</li> </ul> Education: <ul><li>Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field. Advanced degree preferred.</li></ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $145,000 - $193,400 Zone B: $130,500 - $174,000 Zone C: $120,400 - $160,500 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/14762/program-manager%2c-customer-programs/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Principal Program Manager, Customer Programs

<h1>Head of Support Services and Mission Directors</h1> <a href="https://globalcareers-atlassian.icims.com/jobs/16783/head-of-support-services-and-mission-directors/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are hiring the Head of Support Services and Mission Directors to lead and transform our approach to providing world-class migrations services to our largest and most complex customers. As the Head of Support Services and Mission Directors, you will bring the executive leadership necessary to drive strategy, develop services, and ensure the success of mission-critical operations. You will work closely with cross-functional teams across GTM, Engineering and Product to deliver support solutions that enable seamless execution of our migrations programs, and ensure continued success of our largest customers. Your role will also involve leading our ops team of mission directors to remove obstacles, enhance performance, and build systems that support our broader organizational goals. Key Responsibilities: <ul> <li>Lead and grow a team responsible for migration support services success across the organization.</li> <li>Shape and refine the structure of the migration services organization and MD, helping to craft and develop the strategy for delivering high-impact support to mission-critical initiatives.</li> <li>Collaborate with stakeholders to define the long-term strategy and roadmap for enterprise migrators</li> <li>Ensure that support and mission-critical requirements are translated into actionable plans, driving efficiency and removing barriers.</li> <li>Oversee the execution of multiple support programs and assign the appropriate leaders to each initiative, ensuring the timely delivery of services.</li> <li>Demonstrate ownership of your area by proactively identifying opportunities for improvement, resolving issues, and driving the necessary changes to ensure optimal performance.</li> <li>Hire, develop, and guide the professional growth of your team members, ensuring they have the resources and support to excel in their roles.</li> <li>Lead complex, cross-functional projects with broad scope, managing dependencies and risks while optimizing outcomes across the organization.</li> </ul> Qualifications: <ul> <li>15+ years of experience in leadership roles related to professional services, program management, or operations.</li> <li>7+ years of people management experience with proven ability to hire, mentor, and lead high-performing teams and leaders</li> <li>Strong track record of analyzing business priorities, industry trends, and customer needs to define and execute long-term strategies.</li> <li>Ability to translate customer and executive requirements into operational plans and support initiatives.</li> <li>Experience in driving large-scale, cross-functional projects with diverse teams, managing risks, dependencies, and trade-offs to ensure successful outcomes.</li> <li>Demonstrated ability to build support services that enhance mission success and drive operational excellence.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $205,700 - $274,300 Zone B: $185,200 - $246,900 Zone C: $170,800 - $227,700 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://globalcareers-atlassian.icims.com/jobs/16783/head-of-support-services-and-mission-directors/job?mode=apply" target="_blank">Apply for this job</a>

Head of Support Services and Mission Directors

<h2>Overview</h2> Locations: US Remote, United States of America Customer Solutions Architect - Capital One Software - (Remote) Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno). Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT). Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions. Role Overview The Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity. Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight. Key Areas of Focus for Customer Solutions Architects: <ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul> Key Responsibilities for This Role: <ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul> Basic Qualifications: <ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul> Preferred Qualifications: <ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul> Capital One will not consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $198,900 - $227,000 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the<a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a> Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Customer Solutions Architect - Capital One Software - (Remote)

<h2>Job Details</h2> Job Location Tulsa Headquarters - Tulsa, OK Position Type Part Time Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Part-Time Direct Support Professionals to join our team in the Tulsa area! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$1,000 Sign-On Bonus</li> <li>Pay From $10.00 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a> or apply in person Monday through Friday, 9:00am to 4:00pm at 9605 E. 61st St. (Northwest Corner of 61st &amp; Mingo) in Tulsa.

Volunteers of America Oklahoma

Direct Support Professional Part-Time

<h2>Job Details</h2> Level Entry Job Location Tulsa Headquarters - Tulsa, OK Position Type Full Time Education Level None Travel Percentage Some Travel Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Direct Support Professionals to join our team in the Tulsa area! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$1,000 Sign-On Bonus</li> <li>Pay From $10.00 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li> For those who qualify, we also offer: <ul> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short-Term Disability </li> <li>Retirement plan </li> </ul> </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a> or apply in person Monday through Friday, 9:00am to 4:00pm at 9605 E. 61st St. (Northwest Corner of 61st &amp; Mingo) in Tulsa.

Direct Support Professional

<a href="#">Apply</a> Description Department: Sales Support Team Location: Tulsa, OK Job Type: Full-time Reports To: Manager – Sales Support Team Company Overview: IOU and AU, LLC are dynamic and innovative companies committed to providing exceptional service and support to our customers. Industrial Oils Unlimited (IOU) has been manufacturing high-performance lubricants for the industrial, manufacturing, metalworking, heavy equipment, and energy industries since 1970. With seven offices in four states, we are proud to provide hands-on customer service, advanced technical support, and quality products for our customers. Adjuvants Unlimited (AU) works to help the agrochemical industry. AU strives to make life easier for our customers by providing value through the art of formulation chemistry. We are seeking a dedicated and experienced Sales Support candidate to join our team and play a pivotal role in ensuring our customers' satisfaction and loyalty. Job Summary: You will play a pivotal role in supporting our Sales team, maintaining strong high-value customer relationships and executing large complex orders. Your responsibilities will include assisting with customer onboarding, coordinating account activities, and ensuring the smooth execution of customer initiatives. This role requires excellent organizational skills, attention to detail, and effective communication with both customers and internal teams. Key Responsibilities: Customer Support: Serve as a primary point of contact for customers, assisting with their inquiries, requests, and providing updates on project status. Account Coordination: Collaborate with other departments to plan and execute customer initiatives, ensuring that timelines and deliverables are met. Customer Onboarding: Assist in the onboarding of new customers, helping to gather necessary information and set up their accounts in our systems. Complete pricing orders. Relationship: Use interpersonal skills and professionalism to develop positive relationships both internally and externally. Deliver high quality communications to efficiently summarize, resolve, raise issues and celebrate wins. Project Management: Monitor project progress, track key milestones, and communicate project status to customers and internal teams. Documentation: Maintain accurate and up-to-date records of customer interactions, project details, and any relevant data in our CRM and ERP systems. Reporting: Prepare regular reports on project performance, providing insights and recommendations for improvement. Cross-functional Collaboration: Work closely with other departments, such as sales, operations, production, and purchasing to ensure seamless execution of customer initiatives. Problem Resolution: Identify and resolve issues that may arise during the course of customer projects and escalate as needed. Understand the bigger picture and apply critical thinking skills and organizational problem-solving skills to prioritize and navigate blocking issues. Technical Skills: Develop knowledge of internal software to understand and handle dependencies between teams and systems. Requirements <ul> <li>Bachelor's degree in business, marketing, or a related field (or equivalent work experience).</li> <li>1-3 years of experience in a customer-facing role, account management, or project coordination.</li> <li>An analytical and curious nature.</li> <li>An interest in solving problems collaboratively.</li> <li>Strong organizational and time management skills, with the ability to manage multiple projects concurrently.</li> <li>Experience and ability to influence without authority across teams.</li> <li>Ability and interest in operating environments that have some ambiguity.</li> <li>Excellent written and verbal communication skills.</li> <li>Proficiency in using CRM, ERP and project management software.</li> <li>Skilled in using Microsoft products such as Office, Teams, and One Note.</li> <li>Detail-oriented with a focus on accuracy and follow-through.</li> <li>Ability to work both independently and as part of a collaborative team.</li> <li>Strong interpersonal skills and a customer-focused approach.</li> </ul>

87 Customer Service Jobs in United States