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Production Support, Principal Associate - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. Job Summary: We are seeking a highly skilled and motivated Production Support Principal Associate to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities: <ul> <li> Provide advanced technical support for complex issues, addressing system and application-related challenges.</li> <li>Familiarity with microservices architecture, understanding how to support and troubleshoot microservices-based applications.</li> <li>Proficient in writing and executing SQL script to extract and analyze data.</li> <li>Diagnose and resolve software issues in a timely and efficient manner to meet service level agreements (SLAs).</li> <li>Monitor system performance and proactively identify potential issues before they impact users.</li> <li>Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes.</li> <li>Share knowledge with team members and contribute to the development of training materials.</li> <li>Work closely with cross-functional teams, including software developers , product managers and platform engineers to address and resolve complex technical issues.</li> <li>Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions.</li> <li>Communicate effectively with customers to understand and troubleshoot issues, providing timely updates and resolutions.</li> <li>Ensure a high level of customer satisfaction through professional and courteous interactions.</li> <li>Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.</li> <li>Contribute to continuous improvement initiatives, suggesting and implementing process enhancements.</li> <li>Participate in on-call rotations to provide 24/7 support for major incidents.</li> <li>Respond promptly to emergency situations, contributing to swift resolution and minimizing downtime.</li> </ul> If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions, we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products. Basic Qualifications: <ul> <li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li> <li>At least 4 years of system engineering experience</li> <li>At least 3 years of software troubleshooting or software customer support experience</li> </ul> Preferred Qualifications: <ul> <li>1 + year of experience with Snowflake and Databricks</li> <li>Experience with scripting languages (Python, Bash)</li> <li>3 + years of experience in DevOps Engineering</li> <li>3 + years of experience with public cloud technologies</li> <li>2 + years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic)</li> <li>AWS Certified Solutions Architect – Associate Certification.</li> </ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $106,700 - $121,700 for Lead Support Specialist Richmond, VA: $106,700 - $121,700 for Lead Support Specialist Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Production Support, Principal Associate - Capital One Software (Remote)

R10064510 Customer Experience (CX) Representative - Southwest Region (Open)Location:Tulsa, OK - W. 7th St. - Management - Central BSC<h2>How will you CONTRIBUTE and GROW?</h2>The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division’s collection goals, while providing quality customer service. The CXR will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. From time to time, research will be required, the CXR will employ skills and resources to achieve a thorough understanding of information. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.In particular, you will:<ul> <li>Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communications, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.</li> <li>Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager). </li> <li>Escalate significant matters to Accounts Receivable Supervisor and up.</li> <li>Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.</li> <li>Review/release/escalate sales on a routine basis throughout the work day.</li> <li>Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.</li> <li>Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.</li> <li>Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.</li> <li>Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from beginning to end.</li> <li>General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing</li> <li>Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.</li> <li>Special projects and other duties as assigned.</li> </ul><h2>________________________</h2><h2>Are you a MATCH? </h2><ul> <li>High school diploma or equivalent.</li> <li>Some commercial collection experience is preferred.</li> <li>Experience with SAP and/or ERP systems a plus, basic Excel/Google Sheets experience.</li> <li>A proven track record of success in prior collection roles, a plus.</li> <li>An ability to see the collections operation as a financially oriented customer service function which balances cost control with support for the business.</li> <li>The candidate must be able to problem solve and quickly research solutions</li> <li>The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.</li> <li>Bilingual (Spanish) a plus, but not required.</li> <li>Ability to manage multiple priorities.</li> </ul>​________________________We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children._________________________Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world._________________________Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank"> here</a> to view the EEO Know Your Rights poster and<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank"> here</a> to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at <a href="#">us-accommodationrequest@airgas.com</a>._________________________<a href="http://www.airgas.com/california-privacy" target="_blank">California Privacy Notice</a>

Airgas Incorporated

Customer Experience (CX) Representative - Southwest Region

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs LLC (TIL) is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and recent $51.7M Tech Hubs award from the US Department of Commerce. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of Industry and Corporate Relationships will lead Tulsa Innovation Labs’ (TIL) efforts to engage national and international corporations in advancing Tulsa’s economic development priorities. This role is pivotal in forging high-impact partnerships that enhance capital access, workforce development, and infrastructure initiatives. Rather than focusing on the quantity of relationships, success in this role hinges on the strategic value and outcomes of these partnerships. The ideal candidate will have a strong grasp of industry dynamics, the ability to navigate corporate structures, and the strategic insight to translate business challenges into opportunities for TIL and the Tulsa region. This individual must be a trusted connector, convener, and influencer—aligning corporate partners with TIL’s mission while ensuring long-term, mutually beneficial collaborations. Key Responsibilities: <ul> <li>Develop &amp; Execute Engagement Strategy – Identify and prioritize corporate targets aligned with TIL’s strategic initiatives. Lead engagement of these companies regularly with a tailored partnership approach. </li> <li>Corporate Relationship Management – Build deep knowledge of each partner’s business model, leadership structure, priorities, and decision-making processes to foster meaningful collaboration, documenting opportunities and sharing insights across the the TIL system. </li> <li>Cross-Functional Collaboration – Work closely with TIL’s executive leadership and initiatives teams to lead the integration of corporate partnerships into broader TIL efforts and economic development strategies. </li> <li>Partnership Development – Identify and cultivate opportunities for external funding, workforce development collaborations, and infrastructure investments that drive TIL’s mission forward.</li> <li>Strategic Influence – Engage senior executives at national and global corporations, navigating complex decision-making environments to build alignment and unlock resources for Tulsa.</li> <li>Programming &amp; Events Integration – Collaborate with TIL’s events and programming team to leverage conferences, networking events, and curated engagements that strengthen relationships with key corporate stakeholders. </li> <li>Thought Leadership &amp; Market Intelligence – Stay ahead of industry trends, investment shifts, and corporate initiatives that could impact Tulsa’s economic landscape. Serve as an internal advisor on emerging business opportunities.</li> <li>Representation &amp; Advocacy – Represent TIL at national industry conferences, executive roundtables, and key forums to position Tulsa as a premier partner for corporate innovation and expansion.</li> </ul> Requirements Ideal Candidate Profile: Qualifications &amp; Competencies: Required: <ul> <li>Bachelor’s degree in business, public administration, economic development, or a related field.</li> <li>8+ years of experience in economic development, corporate engagement, strategic partnerships, or business development.</li> <li>Proven ability to engage senior corporate leaders and drive long-term partnerships.</li> <li>Strong understanding of corporate structures, decision-making, and economic development dynamics.</li> <li>Experience working across cross-functional teams to execute large-scale initiatives.</li> <li>Excellent communication, negotiation, and strategic thinking skills.</li> </ul> Preferred: <ul> <li>Experience with capital attraction, workforce strategy, or innovation ecosystems.</li> <li>Familiarity with CRM and productivity tools (salesforce, asana) </li> </ul> Key Competencies: <ul> <li>Strategic Connector – Ability to identify and link corporate priorities with TIL’s mission.</li> <li>Trusted Influencer – Comfortable engaging C-suite executives and senior decision-makers.</li> <li>Adaptive Problem-Solver – Thrives in ambiguous, evolving environments and proactively drives solutions.</li> <li>Compelling Communicator – Strong ability to articulate complex ideas, craft compelling pitches, and foster engagement.</li> <li>Action-Oriented &amp; Intentional – Demonstrates urgency and proactive execution.</li> <li>Collaborative &amp; Agile – Works effectively across teams, aligning resources to maximize impact.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication. </li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required. </li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters located at 3 North Cheyenne Ave.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> </ul> About our Benefits As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and a generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee options to add supplemental life insurance.</li> </ul>

Tulsa Innovation Labs

Director, Industry and Corporate Relationships

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Interested in joining the Prime Finance team? We are part of the Institutional group that is building a full-service prime brokerage platform with everything that institutions need to execute trades and custody assets at scale. Our team provides comprehensive financing solutions for businesses to deploy institutional trading strategies and enable capital efficiency, including lending, margin and shorting capabilities. We are an experienced group of individuals with many decades of combined experience at top banks and asset managers, and firmly believe that institutional financing services backed by thoughtful risk management programs will usher in new waves of capital and fuel the next crypto expansion. You can be part of this motivated team with a proven track record of delivering innovative and bespoke prime brokerage services to some of the world's leading institutional investors. What you’ll be doing: <ul> <li>Institutional relationship management with strong client service orientation</li> <li>Manage a book of Coinbase Institutional’s highest-priority clients as day-to-day relationship owner </li> <li>Ensure accounts for hedge funds and the institutional financing business are onboarded smoothly</li> <li>Provide a seamless customer experience by partnering with legal, compliance, operations, trading and other cross-functional teams on client issues</li> <li>Understand client needs and help develop product / technology to support</li> <li>Leverage subject matter expertise to help pitch institutional financing products with sales </li> <li>Identify opportunities to match clients with broader institutional product offerings</li> <li>Build and maintain strong relationships with new and existing Coinbase institutional clients</li> </ul> What we look for in you: <ul> <li>3+ years of relevant experience as a relationship or account manager for institutional clients</li> <li>In-depth knowledge of global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto</li> <li>Fantastic communication skills in order to operate seamlessly with clients and partner teams</li> <li>Strong sense of ownership and urgency</li> </ul> Nice to haves: <ul> <li>Experience in data science and programming (Python, SQL, etc.)</li> <li>CFA, CAIA, or other relevant industry designations</li> </ul> Job ID: P62679 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $130,050—$153,000 USD <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Institutional Financing Client Relationship Manager

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value added customer support. Our team is dedicated to eliminating customer pain points, empowering our global user base via self-service and automation, and optimizing customer support interactions to create an effortless experience. As the Director, Global Consumer Support Operations you’ll be fully responsible for leading a growing team of experienced customer support professionals to provide a world class experience for our millions of Retail customers. You will be responsible for the quality of our customer support, which entails building, growing and managing a high performing and diverse team across multiple countries and multiple contact channels. You will lead through a team of global leaders, internal stakeholders and outsourced partners to achieve a seamless customer experience and scale in a thoughtful, effective way. Additionally, you will manage our process excellence team, that is taking our processes from good to great by eliminating inefficiencies and introducing technology that enables our agents to focus on the human elements of support. What you’ll be doing (ie. job duties): <ul> <li>Demonstrating resiliency during periods of volatility while leading the support operations team to provide our customers with the most trusted support experience anywhere. </li> <li>Act as a proactive inspiring leader across the wider Customer Experience organization, with a strong bias to action and the ability to contribute to overall organizational strategy and direction.</li> <li>Act with urgency to ensure priority items are progressed through having a bias to action and focusing on the 20% of work that will get us 80% of the impact. </li> <li>Hire, lead and develop a globally distributed, high performing team, setting up the organization for success through investments in career growth.</li> <li>Define and deliver on organizational-level OKR’s and service levels, enabling operational excellence across all aspects of the customer journey.</li> <li>Collaborate closely with partner teams including Program, Analytics, WFM, Quality, Technology, and Learning &amp; Development to ensure you can deliver on your goals.</li> <li>Utilize a laser focused, customer facing team to collect thoughtful feedback by directly gathering “Voice of the Agent and/or Customer” sentiment and feedback.</li> <li>Utilize an in-depth understanding of metrics, reporting, capacity planning and financials to make informed data-driven decisions.</li> <li>Attend monthly and quarterly vendor business reviews to stay abreast and accountable of performance across all tiers of support.</li> <li>Thoughtfully delegate tactical responsibilities and set performance expectations across the organization.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>15+ years experience leading an increasingly complex (1,000+ headcount) operations and process improvement programs. </li> <li>Simplifier - You can see through the trivial many, identify the meaningful few, and deliver results against key focus areas. </li> <li>Resilient - You can lead through volatility of the market conditions, learn, adapt, and self-motivate. </li> <li>Intelligent and Experienced- You have a breadth of knowledge from experience paired with natural intellectual curiosity. </li> <li>Scrappy and proactive – naturally curious enough to “figure it out”; able to pivot and ruthlessly re-prioritize; bias for action and proposing solutions</li> <li>Expert communicator – ultra clear written and verbal communication; ability to write docs and simplify complex topics for senior audiences</li> <li>Passion – for creating an exceptional experience for Coinbase customers.</li> </ul> Nice to haves: <ul> <li>MBA or higher level degree</li> <li>Crypto, financial services, or other tech-company experience</li> <li>Lean Six Sigma, or green/black belt certification</li> </ul> ID: P68937 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $232,050—$273,000 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Director - Global Consumer Support Operations

WHO WE ARERelation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FORThe Senior Client Service Specialist assists the Account Management and Consulting teams in servicing and retaining clients. The Senior Client Service Specialist responds promptly to requests from clients, prospects and members of the production and account management staff. The individual in this role is expected to project a professional company image through all interaction with clients, insurance carriers, vendors, team members and others.A GLIMPSE INTO YOUR DAY<ul> <li>Provides ongoing administrative support and coordinates with Account Managers and other service team members to ensure that clients receive all key deliverables in a timely and accurate manner.</li> <li>Serves as a client advocate and a point of contact for assigned accounts.</li> <li>Assists in managing client expectations, service commitments, and anticipates needs of the client.</li> <li>Answers correspondence related to client’s employee benefit plans in a timely manner. Documents all client interaction and updates client service logs.</li> <li>Maintains client files accurately and consistently, responsible for proper documentation of files and proper communication in accordance with company workflow, procedures and best practices.</li> <li>Quickly identifies and resolves basic client service issues. Assists with identifying, conducting research, and resolving participant benefit issues. </li> <li>Conducts research on billing issues on behalf of the clients.</li> <li>Coordinates with clients on the accumulation of census data, history of plans, and all other data for insurance carrier quotes as directed. </li> <li>Researches client issues by contacting carriers and vendors on behalf of the client and determines when issues need to be escalated.</li> <li>Creates client monthly, quarterly and annual reports utilizing Relation templates and software.</li> <li>Provides client compliance support including ACA, SPD preparation, 5500 filings and actuary reports. </li> <li>Assists with managing open enrollment and the preparation of presentation materials, employee handouts, and other informational tools for client meetings.</li> <li>Enters benefit enrollments and terminations for assigned clients.</li> <li>Assists with the creation of client presentations using Excel and PowerPoint.</li> <li>Reviews Summary Plan Descriptions (SPD) from the carrier and compares it to the client's benefits for accuracy.</li> <li>Assists with creating spreadsheets and premium allocations.</li> <li>Prepares summaries of insurance with guidance from Account Manager and other service team members.</li> <li>Recommends process improvements as needed.</li> <li>Performs other projects, duties, and tasks, as assigned.</li> </ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul> <li>A Life, Health and Accident License from state of domicile is required within 90 days of hire and must be maintained thereafter.</li> <li>High School Diploma or equivalent required.</li> <li>Minimum of 5+ years of Customer Service experience.</li> <li>At least 1-year previous Life, Health and Accident experience.</li> <li>Bilingual (English/Spanish) preferred; may be required, depending on location.</li> <li>Working knowledge of insurance markets, products, services insurance ratings and underwriting procedures preferred.</li> <li>Prior experience with agency management systems software and online rating systems preferred.</li> <li>Proficient in using computers and Microsoft Office Suite (emphasis on Excel). Must be computer literate with the ability to learn new software.</li> <li>Excellent interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors, and others.</li> <li>Ability to work independently with limited daily supervision and to work effectively in a team environment.</li> <li>Ability to function effectively under tight time constraints, consistently meets strict deadlines, prioritize, and handle multiple tasks in a demanding work environment.</li> </ul>WHY CHOOSE RELATION?<ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> </ul>.Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$16.55 - $34.38

Relation Insurance

Senior Client Service Specialist - Employee Benefits

The Home Depot

Warehouse Support

Customer Service/Sales

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase's Customer Experience (CX) organization plays a critical role in achieving Coinbase’s vision. Our team is dedicated to achieving a world class client experience through customer-first insights, prioritization, and culture. As a CX Program Lead, Voice of Customer, you’ll effectively be building the bridge between our customers and our Product, Engineering, &amp; Design teams. What you’ll be doing (ie. job duties): <ul> <li>Analyze qualitative and quantitative data to formulate actionable insights that help Coinbase improve its suite of products and services</li> <li>Create reports and dashboards that highlight common customer trends and pain points</li> <li>Leverage and power AI-driven solutions to drive best-in-class customer insights</li> <li>Drive influence to Coinbase’s roadmap and strategy by working backwards from our customers’ needs</li> <li>Build strong relationships with team members in Product, Engineering &amp; Design to advocate for improvements to the customer experience</li> <li>Track and monitor product improvements to measure impact on customer experience </li> </ul> What we look for in you (ie. job requirements): <ul> <li>6+ years of work experience in program or project management, customer support, product operations, or strategic consulting.</li> <li>Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management.</li> <li>Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment.</li> <li>Ability to simplify complex topics and adjust delivery for broad audiences. </li> <li>Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports.</li> <li>Passionate about providing best-in-class customer experience and ensuring customer trust in Coinbase</li> </ul> Nice to haves: <ul> <li>Familiarity with customer experience management tools such as: Salesforce, Qualtrics, Tethr, Sprinklr.</li> <li>Familiarity with principles of product management or previous experience working directly with product teams</li> <li>Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau.</li> <li>Familiarity with with Coinbase products and/or Web3</li> <li>Passionate about improving the customer experience for Coinbase and the Web3 community.</li> </ul> Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $113,815—$133,900 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

CX Program Lead, Voice of Customer

<h2>Job Details</h2> Job Location Tulsa Headquarters - Tulsa, OK Position Type Full Time Job Category Nonprofit - Social Services <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit of those we serve. Some people can’t imagine doing what we do. We can’t imagine not doing it! We are currently seeking a Housing Support Specialist to join our team in Tulsa, OK! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do to Change Lives The Housing Support Specialist will cover a set caseload, provide case management, skills training, and referral services for conumers experiencing homelessness or mental health disorders. This position is responsible for completing assessments, service planning, effective coordination of appropriate community services and crisis intervention. In this role you will act as liaison between consumers, their families and service providers. What’s In It For You! <ul> <li>$500 Sign-On Bonus</li> <li>Pay up to $17.00/Hour</li> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short Term &amp; Long Term Disability </li> <li>Employee Assistance Program</li> <li>Retirement plan </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> Essential Duties and Responsibilities: <ul> <li>Will conduct referral, follow-up, monitoring, and advocacy between consumers and community resources.</li> <li>Able to lead individual and group sessions.</li> <li>Transportation of consumers when required.</li> <li>Complete assessment and provide services according to the Individual Services Plan (ISP).</li> <li>Link consumers and/or their families to appropriate community resources, as necessary.</li> <li>Act as landlord liaison, recruiting new landlords and maintaining relationships with current landlords.</li> </ul> <h2>Qualifications</h2> What You Will Bring: <ul> <li>Requires travel, primarily within the Tulsa, OK area. May require occasional travel outside of Tulsa, OK.</li> <li>Ability to be on call 24 hours a day, 7 days a week, including evenings, weekends and holidays.</li> <li>Competent user of all MS Office Suite applications (Outlook, Word, Excel, PowerPoint, etc.) required.</li> <li>Ability to maintain interpersonal relationships with consumers, their family members, landlords, referral sources, the general public and outside agencies.</li> <li>Strong decision making and organizational skills. Must be self-directed/motivated with sound judgment under stressful situations.</li> </ul> Education &amp; Experience Requirements: Bachelor's degree and/or equivalent experience in human services, behavioral health or related field required. Volunteers of America of Oklahoma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a>.

375 Customer Service Jobs in United States