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<h1>Support Engineer Cloud SMB</h1> <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Overview Our Cloud support team is highly passionate about providing support and product expertise to our Standard and Premium customers. As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs. Responsibilities <ul> <li>Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian</li> <li>Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams</li> <li>Escalate issues in a timely manner according to Standard Operating Procedures</li> <li>Create new knowledge base articles to capture new learning’s for reuse throughout the organization.</li> <li>Participate in technical communications within the Technical Support team to share best practices and learn about new technologies</li> <li>Focus on an area of technical specialization and attend technical training.</li> </ul> Competencies <ul> <li>Customer Orientation</li> <li>Effective communication</li> <li>Adaptability</li> <li>Team and Collaborative Working</li> <li>Learning aptitude</li> </ul> Qualifications Experience <ul> <li>1-3 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.</li> <li>Has supported customers over chat, email, phone, and screen-shares.</li> <li>Experience working in a high case volume environment and ability to prioritize.</li> </ul> Must-Have Skills: <ul> <li>Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.</li> <li>Experience working with log searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.</li> <li>Experience with APIs and REST calls.</li> <li>Front-end troubleshooting skills and an understanding of Network terminologies such as DNS, DHCP, Usage of Basic Network troubleshooting commands, SSL, Proxy, Firewalls, and identifying underlying Network issues.</li> </ul> Good to Have Skills: <ul> <li>Usage of Browser dev tools, HAR File analysis, Splunk.</li> <li>Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.</li> <li>Experience working in a Linux environment.</li> <li>Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP</li> <li>Familiarity with Cloud technologies, AWS will be a plus.</li> <li>Experience understanding and supporting Java-based apps, being able to analyze/troubleshoot Stack trace and Java-based exceptions.</li> </ul> To learn more about working with the Support Team at Atlassian, check out our Support Team page! Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-apac-atlassian.icims.com/jobs/16026/support-engineer-cloud-smb/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Associate support Engineer Cloud SMB

Coinbase

Customer Success SME III

Capital One

Work from Home Bilingual (Spanish) Senior Customer Service Coordinator - Collections

We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises. In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. As their trusted advisor, you’ll guide them through complex challenges and celebrate their wins every step of the way. At Apollo GraphQL, we’re revolutionizing API management, empowering businesses to build, ship, and scale their APIs easily. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by thousands of developers in production. If you’re passionate about delivering great customer experiences that drive product adoption and value realization, then we’d love to have you join our team as a Senior Customer Success Engineer!<h3>What you'll do</h3> <ul> <li>Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers.</li> <li>Own product adoption for your accounts, working in close partnership with sales to co-pilot their success.</li> <li>Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges.</li> <li>Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management.</li> <li>Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success.</li> <li>Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks.</li> <li>Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success.</li> <li>Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams.</li> </ul><h3>Who you are</h3> <ul> <li>7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services.</li> <li>Strong understanding of software development, APIs, and web technologies.</li> <li>Proven experience managing high-value accounts and delivering a white-glove experience.</li> <li>Familiarity with microservices architecture, distributed systems, and cloud-native technologies.</li> <li>Experience working with software engineering teams as primary customers and points of contact.</li> <li>Skilled at engaging senior engineering leaders and platform teams at large enterprises.</li> <li>Experience in project and change management, ideally with certifications such as ScrumMaster or PMP.</li> <li>A track record of driving measurable results and helping customers achieve their goals.</li> <li>Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers.</li> </ul><h3>Nice to have</h3> <ul> <li>ScrumMaster or PMP certification.</li> <li>Experience working with APIs, particularly GraphQL.</li> <li>Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services.</li> <li>Previous experience in a startup environment.</li> </ul>At Apollo, we strive to provide competitive, market-informed compensation whilst ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. Apollo also offers equity, and benefits. Apollo offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial. Location: This is a remote position that can be done from anywhere in the US or Canada working CST or EST hours. Equal Opportunity: Apollo is proud to be an equal-opportunity workplace dedicated to pursuing and hiring a talented and diverse workforce. Privacy: California residents applying for positions at Apollo can see our privacy policy <a href="https://www.apollographql.com/CCPA-Privacy-Notice-for-Employees.pdf" target="_blank">here</a>. E-Verify: Apollo is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit<a href="https://www.e-verify.gov/" target="_blank"> E-Verify.</a>

Apollo Graph

Senior Customer Success Engineer - Central/East US

Airtable

Customer Support Strategy, Planning & Insights Manager

<h1>Manager, Sales Systems &amp; Operations</h1> Other | Austin, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/16064/manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Manager, Sales Systems &amp; Operations is a pivotal role within our Sales Strategy &amp; Operations team at Atlassian. This position involves collaborating with various stakeholders in Sales, Marketing, Customer Success, and other cross-functional teams to comprehend business requirements, prioritize tasks, and assist in project/program execution. The Manager is responsible for providing comprehensive support throughout the project lifecycle, from gathering requirements to post-release maintenance. The role also involves overseeing the day-to-day operations of sales systems, addressing field sales inquiries, and ensuring the smooth functioning of sales operations. At Atlassian, we operate in a dynamic, rapidly evolving, high-growth environment, and the Sales Systems &amp; Operations team plays a crucial role in supporting this growth. We are seeking a proactive leader to manage the team and contribute to the ongoing development of our enterprise sales model. Key Responsibilities: <ul> <li>Collaborate with business stakeholders and Sales leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.</li> <li>Drive initiatives that enhance and streamline post-sales &amp; customer success processes.</li> <li>Support the New Product Introduction (NPI) process, including M&amp;A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.</li> <li>Manage end-to-end project/program execution for CRM and related sales-systems initiatives. As a hands-on leader, oversee a team of business analysts and product owners to support prioritized projects. Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.</li> <li>Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.</li> <li>Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.</li> <li>Work closely with sales teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.</li> <li>Act as a trusted advisor to the business, offering guidance to the sales organization on best practices.</li> <li>Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.</li> </ul> Required Skills: <ul> <li>Minimum of 5 years of experience in leadership roles in Sales/Business Operations or similar consulting roles, preferably within a high-growth tech company, with exposure to managing enterprise-level projects.</li> <li>At least 4 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain. Experience in SaaS software sales is beneficial.</li> <li>Minimum 3 years of experience in a people management role.</li> <li>Proficiency in managing programs within a sales, renewals, or customer success organization, from project justification to launch and change management.</li> <li>Familiarity with Sales, Service, and Marketing Clouds, and a solid understanding of modern GTM technologies supporting the customer lifecycle.</li> <li>Familiarity with Gainsight, Certinia PSA, and other post-sales &amp; customer success tools.</li> <li>Familiarity with the full sales cycle, with expertise in quote-to-cash &amp; post-sales processes.</li> <li>Exposure to high-velocity sales models and traditional high-touch enterprise sales motions.</li> <li>Strong negotiation skills to align senior stakeholders on project prioritization.</li> <li>Sound business acumen with a deep understanding of B2B sales processes.</li> <li>Ability to design solutions, simplify complex concepts, and communicate effectively with business counterparts.</li> <li>Proficiency in utilizing data for decision-making and enhancing seller experiences.</li> <li>Expertise in reporting and analytics to drive communication, guidance, and influence.</li> <li>Strong sense of ownership, accountability, and the ability to drive projects to completion.</li> <li>Leadership skills to motivate and build a team of ambitious business analysts.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16064/manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a>

Manager, Sales Systems & Operations (Customer Success)

The impact you’ll make: Inputs and maintains contract information in several databases for rates and terms agreed upon with the Avis, Budget, and Payless customer. Responsible for the implementation and maintenance of customer data, discount numbers, and rates for US, Canada, and Latin America/Caribbean. Reviews all Sales segment contracts to ensure compliance with established ABG guidelines. Fields questions, troubleshoots, and provides support to Sales and other internal customers related to ABG contracted terms and conditions. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.What you’ll do: <ul> <li>Reviews US, Canada, and Latin America/Caribbean ABG Sales &amp; Marketing contracts to ensure contract verbiage is compliant with established ABG guidelines.</li> <li>Enters and maintains rates, discounts, and various programs in several databases as needed to ensure delivery of ABG contracted terms and conditions.</li> <li>Maintains central library of all original contracts, related documentation, and correspondence for Sales, Marketing within ABG internet-based repository (Filnet) for record retention.</li> <li>Performs user acceptance testing for system development and enhancements. Performs quality checks and conducts system testing to ensure accuracy of loaded information in related databases. </li> <li>Participates in special projects and/or conducts various other duties as may be required or assigned. </li> <li>Complete rate checks and administer macros as needed for rate validation. </li> <li>Maintain and update documentation including a quality manual of systems, processes, training materials and forms.</li> <li>Provide support to all inquiries related to rate/rental from various departments related to all contract terms for Large Commercial, Mid-Market, Tour, Partnerships, and Association customers. </li> </ul><ul> <li>Enters and maintains ABG Sales ARP rebate system.</li> <li>Ability to multi-task multiple projects while ensuring accuracy to meet aggressive deadlines.</li> </ul>Supervisory ResponsibilitiesThis position does not have supervisory responsibilities. What we’re looking for: <ul> <li>reservations/sales/rental experience required.</li> <li>Preferred candidate will have two years of previous contract review/administration experience</li> </ul><h2>Required Knowledge, Skills and Abilities</h2><ul> <li>Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications, including ADOBE Acrobat</li> <li>Strong analytical, mathematical skills, problem solving, and organizational skills. </li> <li>Good time management skills</li> <li>Good verbal and written communication skills</li> <li>Attention to detail, and ability to work independently and in teams. </li> <li>Preferred candidate will have proficient skills and working knowledge of related systems (Wizard, GDS, MS Query, Salesforce etc.).</li> <li>Regular and punctual attendance required</li> </ul>Travel RequirementsMinimal travel requiredBenefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.The fine print:Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.TulsaOklahomaUnited States of America

Avis Budget Group

Customer Contract Data Specialist

Tulsa City County Library

Customer Service Assistant

HireRight

Customer Service Spec II

Ready to be a Titan?We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We are a group of driven, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.As a Customer Success Manager (Corporate), you will become an important member of the core team, influence the company's continued success, and help shape the future of the service industry. You will actively manage and develop a portfolio of home and commercial service companies and play a key role in ensuring company revenue. What you'll do:<ul> <li>Manage a book of business within the engagement team</li> <li>Analyze user engagement data and account trends (ex: TitanAdvisor) to identify actionable insights and customize solutions for customers</li> <li>Lead conversations with customers to determine how to best align their company goals with their usage of ServiceTitan to realize the most value possible. Coach customers on best practices.</li> <li>Solve and manage customer requests in a proactive, consultative manner, operating against a high standard for customer experience while adhering to SLAs.</li> <li>Collaborate closely with team members across the CSM Team and cross-functionally to best meet customer needs</li> <li>Discover areas for improvement in the customer experience, both in our product and processes</li> </ul>What you’ll need:<ul> <li>1+ years of relevant experience (Customer Success, Customer Support, Account Management, Sales Development) with proven track record of success</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others</li> <li>Excellent problem-solving skills - you should be quick thinking and highly solution-oriented</li> <li>To be an adaptable team player - able to adjust to change easily and prioritize accordingly</li> <li>Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail</li> <li>Strong communication skills (verbal and written)</li> <li>Exemplary organizational skills. You learn new processes quickly and incorporate them into your workflows effectively</li> <li>Commercial and construction experience preferred</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer:When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more. </li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more. </li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Success Manager, Enterprise

86 Customer Service Jobs