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Airtable

Support Strategy, Planning & Insights Manager

DXC Technology

Data Center Technician - Site Support

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a CS Lead, you will work with our existing merchants to drive revenue and GMV expansion. The CS Lead position is a high-profile, merchant-facing role requiring outstanding relationship management and program management skills to guide merchants successfully from deployment to optimization. The CS Lead acts as the central post-sale contact for Affirm merchant partners. This person will report to the Manager, Client Success. <h3>What You'll Do</h3> <ul> <li>You will manage a portfolio of accounts across a variety of industries to foster long-term, strategic business relationships with our merchant partners. </li> <li>You will be responsible for managing contract renewals, updating pricing, and expansions.</li> <li>You will deliver a proactive client management strategy to drive incremental gross merchandise value (“GMV”) along with revenue, and expand Affirm’s relationship coverage. </li> <li>You will analyze merchant performance and recommend programs to increase product adoption, promote marketing best practices, and optimize program financing programs</li> <li>You will manage merchant relationship health to ensure that both Affirm and the merchant are gaining the maximum value from the relationship</li> <li>You will orchestrate cross-functional teams across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchant.</li> </ul> <h3>What We Look For</h3> <ul> <li>5+ years of B2B client-facing experience; preferably in a high-tech environment</li> <li>Experience negotiating and closing commercial contracts (e.g., RFPs, renewals)</li> <li>Excellent customer relationship management skills with the ability to manage strategic accounts </li> <li>Experience in managing cross-functional projects with a high attention to detail</li> <li>Strong written (e.g. proposals, memos, e-mails) and verbal communication (e.g. presenting) skills</li> <li>Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.</li> <li>Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred</li> <li>Comfortable using Salesforce and BI tools </li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000 USA On Target Earnings (all other U.S. states) per year: $88,000 - $128,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Client Success Lead

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.As a member of the Process Excellence team, you will be a key contributor to Affirm’s Shared Services team that sits within our Operations organization. We are seeking an experienced, data driven and hands on professional with a strong background in leading complex programs and driving operational rigor and excellence. You will play a key role in reimagining the customer experience by developing expertise in a specific product area and strategically guiding investments and opportunities across the business. In this role, you will be responsible for ensuring the continued performance and improvements of specific product journeys. What You’ll Do <ul> <li> Operate as a product and process expert in business areas &amp; pillars </li> <li> Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to drive product investments </li> <li> Monitor the effectiveness of key product workstreams and make recommendations for improvement </li> <li> Hold Operations and Product accountable to key KPI’s, ensuring any missed metrics are addressed with a comprehensive mitigation plan </li> <li> Work with product and engineering partners to enhance their knowledge of the current customer experiences and existing opportunities </li> <li> Maintain and utilize complex dashboards for performance insights </li> <li> Attend Weekly/Monthly/Quarterly governance meetings with Product, Operations and Analytics </li> <li> Manage the development and implementation process of the company’s products and services </li> <li> Act as primary escalation point for Product and Engineering Leads and manage/coordinate the resolution of technical issues </li> <li> Plan, perform and implement process improvement initiatives utilizing Lean Six Sigma methodologies </li> <li> Organize, lead and facilitate cross-functional project teams </li> <li> Diagram, evaluate and maintain operational processes </li> <li> Design and conduct technical user acceptance testing providing feedback and guidance to product partners to improve process performance and product quality </li> <li> Responsibilities may be extended to include other areas of program management and process design, the successful candidate will need to skill-up to have a working knowledge of these areas </li> </ul> What We Look For <ul> <li> 5+ years of experience in Program Management, Product Operations, Business Analytics or a similar function </li> <li> Certification in Six Sigma, Project Management or Design Thinking </li> <li> Experience in delivering large scale business changes </li> <li> Experience owning program strategy, end to end delivery, and communicating results to senior leadership </li> <li> Experience in managing and delivering a successful programs, consistently meeting or exceeding timelines </li> <li> Experience using critical thinking/problem solving, leveraging data to articulate problems, develop recommendations, and measure performance </li> <li> Experience analyzing, documenting, and mapping operational processes through workflows </li> <li> Strong understanding of regulatory requirements in the financial services space </li> <li> SQL experience and ability to pull data from data warehouses is a plus </li> </ul> Pay Grade - H Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $100,000 - $140,000 USA base pay range (all other U.S. states) per year: $88,000 - $128,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the <a href="https://docs.google.com/document/d/e/2PACX-1vRSrHfbqKhhxAsI84tBH5hW85xiwEF4s8MOnfgDFJ5hl4_opeivo6dKc1kbywvVEppRe37UqYYsghB2/pub?urp=gmail_link" target="_blank">Affirm Employment Privacy Policy</a> for applicants within the United States, the <a href="https://docs.google.com/document/d/e/2PACX-1vSy4lvjSR3uff7spzCxGpLDN89u0iNizaBS-MEZM9aujcedmfD1eV70qIwBAkVSRg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Poland)</a> for applicants applying from Poland, the <a href="https://docs.google.com/document/d/e/2PACX-1vTgnNFl4xX9la1x6egS2U5KeTmMPVFJgfW2Zv8kZ-13yuu7MOIBD1o1HRVWFGfRYg/pub?urp=gmail_link" target="_blank">EU Employee Notice Regarding Use of Personal Data (Spain)</a> for applicants applying from Spain, or the <a href="https://docs.google.com/document/d/e/2PACX-1vRHygY5A4IKK7XXd90RgaeCNESSnbu-w1LJRpB5z72rSVYufFKTPhqnPajLQgP6koyH0AbUTGGoSWz9/pub?urp=gmail_link" target="_blank">Affirm U.K. Limited Employee Notice Regarding Use of Personal Data</a> for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Process Design Lead (Customer Journey)

<h2 id="who-we-are">Who we are</h2> About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team The Support Experience engineering teams build and improve <a href="https://stripe.com/support-plans" target="_blank">Stripe’s user support</a> from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. Providing great support to users of all sizes is culturally important to everyone at Stripe. We are a group of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (<a href="https://support.stripe.com" target="_blank">support.stripe.com</a>), content, entry points, internal tooling, case routing, and helping product teams across the company reduce support volume by improving our products. <h2 id="what-youll-do">What you’ll do</h2> We’re looking for an engineering manager to lead one of our engineering teams, build relationships with customers internally and externally, and champion our vision of building the best platform for internet commerce. You will have the opportunity to lead the team that’s scaling our internal support platform which connects Stripe users with the teams that are best equipped to help them. This might involve optimizing complex support case routing algorithms, exploring the feasibility of using AI or LLMs to improve support outcomes or extend our reach more globally, or finding new ways to reduce contact volume while improving customer satisfaction with Stripe. <h2 id="projects-your-team-may-work-on">Projects your team may work on:</h2> <ul> <li>Defining the technical vision and architecture for Stripe’s support products and systems. </li> <li>Building engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe. For example, we used React to build a chat UI from the ground up so that it would feel at home in the Stripe Dashboard. </li> <li>Scaling the contact platform that connects Stripe users with the teams that are best equipped to help them. This might involve implementing new API endpoints for use across multiple products, iterating on data pipelines to maximize visibility into our support operations, or simplifying complex routing logic for support cases on a global scale. </li> <li>Improving the internal tools that empower our user-facing teams to build new case-solving workflows, publish dynamic, localized content to our user-facing support site or agent tools, and answer every support request with the right context for any user. </li> <li>Improve efficiency of our support operations by leveraging AI or LLMs to summarize content, provide insights at scale, or help users get answers to questions without needing to wait for a human response. </li> </ul> Responsibilities <ul> <li>Hire, lead, and manage a team of talented engineers on the team, providing mentorship, guidance, and support to ensure their success. </li> <li>Collaborate with cross-functional stakeholders, including product managers and designers, to understand customer needs and translate them into technical solutions. </li> <li>Define the technical vision and roadmap for the suite of products managed by the team, aligning it with business objectives and industry best practices. </li> <li>Drive the execution of projects, overseeing the entire development lifecycle from planning to delivery, while maintaining high standards of quality and timely completion. </li> <li>Foster a collaborative and inclusive work environment, promoting innovation, knowledge sharing, and continuous improvement within the team. </li> <li>Stay up-to-date with emerging technologies, industry trends, and advancements in observability practices to identify opportunities for improvement and innovation. </li> <li>Communicate effectively with stakeholders, providing regular updates on project status, progress, and any potential risks or challenges. </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h2 id="minimum-requirements">Minimum requirements</h2> <ul> <li>2+ years of engineering management experience </li> <li>5+ years of full-stack software development experience </li> <li>You have a consistent track record of hiring and leading productive engineering teams </li> <li>You desire to and have nurtured healthy work environments that are supportive, challenging, diverse and inclusive </li> <li>You’re motivated to work in highly cross-functional organizations, with a strong ability to lead and measure product outcomes </li> <li>You’ve leveraged your strong technical background and hands-on experience in solving large scale and difficult technical problems </li> <li>You have experience building extensible, leveraged software solutions that scale to different kinds of user needs. </li> <li>A passion for supporting both external users and internal customers </li> <li>Clear and persuasive writing and in-person communication </li> <li>Have a high quality bar, attention to detail, and you help your team deliver polished products </li> </ul> Preferred qualifications <ul> <li>You have experience building and leading a distributed team that works across multiple locations and time zones </li> <li>You are comfortable planning in quarters, and can set a vision for multiple years </li> <li>Successfully recruited and built high performing teams </li> <li>The ability to thrive with a high level of autonomy and responsibility </li> <li>Experience managing multiple teams or product areas </li> <li>Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI. </li> <li>Experience working on internal tooling or support infrastructure </li> <li>Experience writing software in Ruby, React, or Typescript. </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $177,300 - $266,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Toronto, or Chicago Remote locations Remote in United States, or Canada Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

Stripe

Engineering Manager, Support Experience

Fivetran

Senior Customer Onboarding Manager

Lattice

Payroll Implementation & Support Manager

<h2>About the team</h2>Dotloop is a collaboration platform that brings our Partners (real estate agents, brokers and third-party providers) into one workspace with their customers to complete transactions online, seamlessly. Dotloop is part of the ShowingTime Plus organization at Zillow Group, whose mission is to give people the power to unlock life’s next chapter. We are a new era of convenience; the time for a seamless and convenient real estate experience is now. Come join us!<h2>About the role</h2>Dotloop is changing the way of Real Estate by eliminating paperwork from negotiated transactions. As a Customer Experience Consultant you will impact the lives of agents, brokers, buyers, sellers and internal business partners. We believe in creating an outstanding contact center by operating with excellence and unmatched customer loyalty! In this role, you will:<ul> <li>Deliver the best customer service through efficiency and delivering quality on time, every time.</li> <li>Provide guidance and best practices via multi-channels (phone, email, chat and social media).</li> <li>Apply your interpersonal skills to achieve excellent customer satisfaction results; keeping our customers front and center as our north star.</li> <li>Assist customers with questions relating to product usability; this includes proactively identifying customer needs through problem recognition, de-escalation and providing first contact resolution.</li> <li>Accurately document customer interactions using our Customer Relationship Management software.</li> <li>Be a specialist on dotloop's product, features and functionality to expertly promote the benefits of being a dotloop user.</li> <li>Champion the voice of the customer by providing feedback to our product team.</li> <li>Team player- be excited to openly communicate with all customers (internal and external) and be able to adapt quickly to changes.</li> </ul>This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $19.60 - $31.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.<h2>Who you are</h2><ul> <li>Candidates should have at least one year experience in a customer service or communications role.</li> <li>Consistent track record of working independently to complete a high volume of customer cases.</li> <li>Proficient use of web-based products, MS Office and SalesForce (or a similar CRM system).</li> <li>Basic Real Estate knowledge is preferred but not required.</li> <li>You're hard-working, motivated, enthusiastic and honest; work effectively in a rapidly changing, fast-paced environment in a very dynamic company.</li> <li>Self starter: the site is full of features both on the consumer-facing side and back-end that require an intimate knowledge of our systems; we will give you the knowledge you need be successful. You should be ready to learn a lot in a short amount of time. (Training lasts approx. 3 weeks)</li> <li>Excellent communication skills and excel in building positive relationships.</li> <li>Need a reliable, consistent internet provider with no interruptions in your work day.</li> <li>Remote work experience preferred.</li> </ul><h2>Transferable Skills</h2>Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. Do you have transferable skills or related experiences? We encourage you to apply!<h2>Get to know us</h2>Zillow is reimagining real estate to make home a reality for more and more people.As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and <a href="https://www.zillow.com/careers/benefits/" target="_blank">world-class benefits</a>. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on <a href="https://www.glassdoor.com/Overview/Working-at-Zillow-EI_IE40802.11,17.htm" target="_blank">Glassdoor</a> and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME <a href="http://time.com/100companies" target="_blank">100 Most Influential Companies</a> list.Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.

Zillow

Customer Experience Consultant, dotloop

<h1>Manager, Sales Systems &amp; Operations</h1> Other | Austin, United States | Remote, Remote | Full-Time <a href="https://careers-americas.icims.com/jobs/16064/manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a> Working at Atlassian Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. The Manager, Sales Systems &amp; Operations is a pivotal role within our Sales Strategy &amp; Operations team at Atlassian. This position involves collaborating with various stakeholders in Sales, Marketing, Customer Success, and other cross-functional teams to comprehend business requirements, prioritize tasks, and assist in project/program execution. The Manager is responsible for providing comprehensive support throughout the project lifecycle, from gathering requirements to post-release maintenance. The role also involves overseeing the day-to-day operations of sales systems, addressing field sales inquiries, and ensuring the smooth functioning of sales operations. At Atlassian, we operate in a dynamic, rapidly evolving, high-growth environment, and the Sales Systems &amp; Operations team plays a crucial role in supporting this growth. We are seeking a proactive leader to manage the team and contribute to the ongoing development of our enterprise sales model. Key Responsibilities: <ul> <li>Collaborate with business stakeholders and Sales leadership to understand business objectives, needs, and priorities, and develop a roadmap of projects aligned with these goals.</li> <li>Drive initiatives that enhance and streamline post-sales &amp; customer success processes.</li> <li>Support the New Product Introduction (NPI) process, including M&amp;A projects, to ensure the successful integration of new offerings across lead-to-cash and support processes.</li> <li>Manage end-to-end project/program execution for CRM and related sales-systems initiatives. As a hands-on leader, oversee a team of business analysts and product owners to support prioritized projects. Ensure that project value is quantified, success metrics are defined, and requirements are clearly understood.</li> <li>Evaluate the business impact of projects, determine necessary investments, and prioritize initiatives to maximize returns.</li> <li>Collaborate with technology teams to design optimal solutions and take ultimate responsibility for project delivery within the portfolio, including change management and enablement activities for field teams.</li> <li>Work closely with sales teams to identify opportunities for workflow enhancements and optimize their unique seller experiences.</li> <li>Act as a trusted advisor to the business, offering guidance to the sales organization on best practices.</li> <li>Provide mentorship, guidance, and growth opportunities for team members, fostering a collaborative and high-performing team culture.</li> </ul> Required Skills: <ul> <li>Minimum of 5 years of experience in leadership roles in Sales/Business Operations or similar consulting roles, preferably within a high-growth tech company, with exposure to managing enterprise-level projects.</li> <li>At least 4 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain. Experience in SaaS software sales is beneficial.</li> <li>Minimum 3 years of experience in a people management role.</li> <li>Proficiency in managing programs within a sales, renewals, or customer success organization, from project justification to launch and change management.</li> <li>Familiarity with Sales, Service, and Marketing Clouds, and a solid understanding of modern GTM technologies supporting the customer lifecycle.</li> <li>Familiarity with Gainsight, Certinia PSA, and other post-sales &amp; customer success tools.</li> <li>Familiarity with the full sales cycle, with expertise in quote-to-cash &amp; post-sales processes.</li> <li>Exposure to high-velocity sales models and traditional high-touch enterprise sales motions.</li> <li>Strong negotiation skills to align senior stakeholders on project prioritization.</li> <li>Sound business acumen with a deep understanding of B2B sales processes.</li> <li>Ability to design solutions, simplify complex concepts, and communicate effectively with business counterparts.</li> <li>Proficiency in utilizing data for decision-making and enhancing seller experiences.</li> <li>Expertise in reporting and analytics to drive communication, guidance, and influence.</li> <li>Strong sense of ownership, accountability, and the ability to drive projects to completion.</li> <li>Leadership skills to motivate and build a team of ambitious business analysts.</li> </ul> Compensation At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are: Zone A: $150,300 - $200,400 Zone B: $135,300 - $180,400 Zone C: $124,700 - $166,300 This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit <a href="http://go.atlassian.com/payzones" target="_blank">go.atlassian.com/payzones</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. Our perks &amp; benefits Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit <a href="http://go.atlassian.com/perksandbenefits" target="_blank">go.atlassian.com/perksandbenefits</a>to learn more. About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit <a href="http://go.atlassian.com/crh" target="_blank">go.atlassian.com/crh</a>. <a href="https://careers-americas.icims.com/jobs/16064/manager%2c-sales-systems-%26-operations/job?mode=apply" target="_blank">Apply for this job</a>

Atlassian

Manager, Sales Systems & Operations (Customer Success)

The impact you’ll make: Inputs and maintains contract information in several databases for rates and terms agreed upon with the Avis, Budget, and Payless customer. Responsible for the implementation and maintenance of customer data, discount numbers, and rates for US, Canada, and Latin America/Caribbean. Reviews all Sales segment contracts to ensure compliance with established ABG guidelines. Fields questions, troubleshoots, and provides support to Sales and other internal customers related to ABG contracted terms and conditions. Essential duties and responsibilities, shown below, will vary accordingly based on assignment.What you’ll do: <ul> <li>Reviews US, Canada, and Latin America/Caribbean ABG Sales &amp; Marketing contracts to ensure contract verbiage is compliant with established ABG guidelines.</li> <li>Enters and maintains rates, discounts, and various programs in several databases as needed to ensure delivery of ABG contracted terms and conditions.</li> <li>Maintains central library of all original contracts, related documentation, and correspondence for Sales, Marketing within ABG internet-based repository (Filnet) for record retention.</li> <li>Performs user acceptance testing for system development and enhancements. Performs quality checks and conducts system testing to ensure accuracy of loaded information in related databases. </li> <li>Participates in special projects and/or conducts various other duties as may be required or assigned. </li> <li>Complete rate checks and administer macros as needed for rate validation. </li> <li>Maintain and update documentation including a quality manual of systems, processes, training materials and forms.</li> <li>Provide support to all inquiries related to rate/rental from various departments related to all contract terms for Large Commercial, Mid-Market, Tour, Partnerships, and Association customers. </li> </ul><ul> <li>Enters and maintains ABG Sales ARP rebate system.</li> <li>Ability to multi-task multiple projects while ensuring accuracy to meet aggressive deadlines.</li> </ul>Supervisory ResponsibilitiesThis position does not have supervisory responsibilities. What we’re looking for: <ul> <li>reservations/sales/rental experience required.</li> <li>Preferred candidate will have two years of previous contract review/administration experience</li> </ul><h2>Required Knowledge, Skills and Abilities</h2><ul> <li>Highly proficient/advanced PC skills using MS Outlook, MS Office and multiple specialized software applications, including ADOBE Acrobat</li> <li>Strong analytical, mathematical skills, problem solving, and organizational skills. </li> <li>Good time management skills</li> <li>Good verbal and written communication skills</li> <li>Attention to detail, and ability to work independently and in teams. </li> <li>Preferred candidate will have proficient skills and working knowledge of related systems (Wizard, GDS, MS Query, Salesforce etc.).</li> <li>Regular and punctual attendance required</li> </ul>Travel RequirementsMinimal travel requiredBenefits:We provide a competitive salary as well as bonus potential, in addition to comprehensive benefits that include Medical, Prescription Plans, Dental, Vision, Flexible Spending Accounts, Basic and Voluntary Life and AD&amp;D, PTO, and 401K Savings Plan with company match of 6%.The fine print:Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.TulsaOklahomaUnited States of America

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