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Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: <ul> <li> Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms </li> <li> Utilize various troubleshooting techniques to resolve complicated technical or configuration issues </li> <li> Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners </li> <li> Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization </li> <li> Build scalable support processes and engage with feedback to streamline workflows </li> <li> Drive merchant partner communication and outreach about new features and enhancements </li> <li> Aggregate feature requests based on merchant partner feedback to guide future product planning </li> </ul> What We Look For: <ul> <li> Fluent in French and English (speaking and written) </li> <li> Bachelor’s degree or equivalent experience </li> <li> 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) </li> <li> Ability to handle a high volume of requests with efficiency and empathy </li> <li> Passion and drive to change consumer banking for the better </li> <li> Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships </li> <li> A knack for understanding complicated technical systems and concepts </li> <li> A record of taking responsibility for owning projects through completion and adapting completed projects as needs change </li> <li> Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated </li> <li> Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts </li> <li> Nice to have: comfort working with logs and formatted data to troubleshoot issues </li> <li> Level commensurate on experience </li> </ul> Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $62,000 - $82,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Product Support Specialist I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business. As a Business Analyst, you will be responsible for overseeing the entire lifecycle of cases, ensuring compliance with service level agreements (SLAs) and driving continuous improvement within our Service Delivery department. This role is integral to real-time business performance management as well as compliance with established regulatory requirements, as you’ll partner with cross-functional teams to monitor, track, and resolve customer cases. You will provide insights from data analysis, develop actionable recommendations, and collaborate closely with key partners such as Vendor Management, Quality Assurance, Training, Process, and Planning teams. What You’ll Do: Operational &amp; Case Management: <ul> <li>Oversee the end-to-end lifecycle of customer cases, ensuring resolution efficiency, accuracy, and quality.</li> <li>Monitor case queues, track aged cases, and ensure SLA compliance through proactive interventions.</li> <li>Collaborate with Workforce Management (WFM) and vendor teams to assign and track cases effectively.</li> <li>Perform root cause analysis (RCA) on escalations and drive corrective action.</li> </ul> Data Analysis &amp; Business Insights: <ul> <li>Compile weekly executive summary and key performance indicator reports</li> <li>Utilize quantitative and qualitative data to identify trends, performance gaps, and areas for improvement.</li> <li>Create dashboards and custom reports to track KPIs related to customer operations, fraud, and business performance.</li> <li>Provide executive-level summaries on key performance metrics, operational trends, and process enhancements.</li> <li>Distill insights from case audits and trend analysis to recommend operational changes.</li> </ul> Process Improvement &amp; Compliance: <ul> <li>Partner with key stakeholders to implement process enhancements aimed at improving customer and business outcomes.</li> <li>Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.</li> <li>Ensure compliance with regulatory requirements by identifying gaps and collaborating with risk and compliance teams.</li> <li>Lead initiatives to improve case handling, reduce resolution time, and enhance agent effectiveness.</li> <li>Support the development, documentation, and implementation of new policies and procedures.</li> </ul> Minimum Qualifications: <ul> <li>Bachelor’s degree in Business, Finance, Operations, or a related field, or 4+ years of relevant experience in customer operations, business analysis, or compliance.</li> <li>Strong data analysis skills with experience using Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).</li> <li>Experience working in customer service, fraud operations, or financial operations within a high-growth or fintech environment.</li> <li>Experience defining requirements and using data and metrics to draw business insights.</li> <li>Proficiency in CRM systems, case management tools, and reporting software.</li> <li>Ability to work effectively in fast-paced and evolving environment</li> <li>Ability to synthesize large datasets and extract meaningful insights.</li> </ul> Preferred Qualifications: <ul> <li>Experience in the fintech, technology, or energy industry.</li> <li>Knowledge of regulatory compliance in customer operations (e.g., consumer protection laws, fraud prevention).</li> <li>Prior experience in process automation and operational strategy.</li> </ul> Pay Grade - E Equity Grade - 2 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $71,000 - $91,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Business Analyst, Customer Experience

<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #791 Thursday, April 10, 2025 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Representative 105-1048

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Coinbase's Customer Experience (CX) organization plays a critical role in achieving Coinbase’s vision. Our team is dedicated to achieving a world class client experience through customer-first insights, prioritization, and culture. As a CX Program Lead, Voice of Customer, you’ll effectively be building the bridge between our customers and our Product, Engineering, &amp; Design teams. What you’ll be doing: <ul> <li>Analyze qualitative and quantitative data to formulate actionable insights that help Coinbase improve its suite of products and services</li> <li>Create reports and dashboards that highlight common customer trends and pain points</li> <li>Leverage and power AI-driven solutions to drive best-in-class customer insights</li> <li>Drive influence to Coinbase’s roadmap and strategy by working backwards from our customers’ needs</li> <li>Build strong relationships with team members in Product, Engineering &amp; Design to advocate for improvements to the customer experience</li> <li>Track and monitor product improvements to measure impact on customer experience</li> </ul> What we look for in you: <ul> <li>5-9 years of work experience in program or project management, customer support, product operations, or strategic consulting.</li> <li>Excellent written and verbal communication skills, including experience meeting with and communicating information to senior management.</li> <li>Exceptional ability to build relationships and influence colleagues inside and outside of your immediate team in a cross-functional environment.</li> <li>Ability to simplify complex topics and adjust delivery for broad audiences. </li> <li>Comfortable working with structured and unstructured data to create visually appealing and digestible presentations, dashboards, and reports.</li> <li>Passionate about providing best-in-class customer experience and ensuring customer trust in Coinbase</li> </ul> Nice to haves: <ul> <li>Familiarity with customer experience management tools such as: Salesforce, Qualtrics, Tethr, Sprinklr.</li> <li>Familiarity with principles of product management or previous experience working directly with product teams</li> <li>Advanced analytical skills or familiarity with SQL or BI tools such as Looker or Tableau.</li> <li>Familiarity with with Coinbase products and/or Web3</li> <li>Passionate about improving the customer experience for Coinbase and the Web3 community.</li> </ul> Position ID: P69545 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $124,780—$146,800 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

CX Senior Program Lead, Voice of Customer

Ready to be a Titan?As a Manager, Corporate Customer Success Management you will be responsible for overseeing a team of Customer Success Managers to ensure they are delivering an exceptional experience and driving value for our customers through the ServiceTitan product suite. You will coach your team to strategic growth and retention within their books of business to drive customer satisfaction and value maximization. The ideal candidate is someone passionate about both high-level and tactical coaching, as well as problem-solving and building frameworks from the ground up. They are positive and influential, embodying ServiceTitan’s values with the ability to build culture within their team and the Success organization.What You’ll Do:<ul> <li>Team Build a positive team environment while developing impactful relationships with key internal stakeholders across various ServiceTitan departments and with Success Managers</li> <li>Set and maintain standards for customer success within ServiceTitan that are aspirational and consistently provide our customers the experience they expect and deserve.</li> <li>Coach and motivate team members based on their unique skill sets, maximizing their strengths and engaging in meaningful conversations around growth opportunities</li> <li>Implement processes and frameworks where needed, leveraging data and observations to iterate on what is already in place to take the team to the next level of effectiveness</li> <li>Ensure for data integrity and accuracy across all platforms and workstreams</li> <li>Advise on strategic customer engagement plans to drive value and ROI across the Corporate book of business</li> <li>Equip and Empower CSMs with the fundamental role clarity, knowledge, skills, processes and tools to achieve their goals/OKRs</li> <li>Manage team performance at the highest standard through weekly 1:1s, progress reports, goal tracking, and aligning to the needs and urgency of the organization</li> <li>Track KPI’s for your respective team to effectively measure impact and performance in an actionable, data-driven manner</li> <li>Anticipate risks and issues and proactively identify optimal solutions for preventing these or solving them as they arise.</li> <li>Inform the strategy for quarterly plans and goals for the team according to forecasted needs</li> <li>Manage and document customer escalation calls</li> <li>Hire and Retain an exceptional team of Success Managers with clear demonstration of cultural characteristics and competencies. Help develop team members with a focus on continued professional development. </li> </ul>What You’ll Bring:<ul> <li>5+ years of experience in customer success or account management roles within the SaaS industry.</li> <li>2+ years of people management experience within a customer facing department</li> <li>Proven track record of successfully managing and developing high-performing teams.</li> <li>Strong understanding of customer success best practices and methodologies.</li> <li>Excellent communication, interpersonal, and problem-solving skills.</li> <li>Ability to work collaboratively across departments and influence cross-functional teams.</li> <li>Proficiency in customer success software (e.g., Gainsight) and CRM systems (e.g., Salesforce).</li> <li>A customer value, ROI, and business outcome-driven mindset</li> <li>Analytical mindset with the ability to leverage data to drive decisions.</li> <li>Strong de-escalation and problem-solving skills.</li> <li>Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others in a remote environment</li> <li>Quick thinking, fast learning, and solution-oriented, with an ability to think outside the box and see things through to resolution </li> </ul>Preferred Skills and Experience:<ul> <li>Skills in product training, and comfortable “re-re-selling” the customer on ServiceTitan.</li> <li>Experience in leading customer success teams in a high-growth SaaS environment.</li> <li>Background in developing and implementing customer success frameworks and playbooks.</li> <li>Familiarity with advanced customer success tools and technologies.</li> <li>Demonstrated ability to drive customer advocacy and prior experience managing a BoB</li> <li>Strong project management skills with experience in leading cross-functional initiatives.</li> <li>Experience in conducting customer health assessments and developing risk mitigation plans.</li> <li>Knowledge of industry trends and best practices in customer success and SaaS.</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Manager, Customer Success Management

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech! Job Overview : The Customer Success Manager (CSM) for Enterprise Carriers will manage different projects and activities, with the goal of building channel partner and client productivity specifically in our carrier space. CSMs drives customer’s overall health and retention, while supporting revenue growth and reducing churn. The CSM has a critical role in supporting Mineral Enterprise Carrier Partners and their clients. They collaborate cross-functionally with Customer Support, Sales, Account Management, HR Services, existing channel partners and Marketing to bring the partner voice to our product strategy and roadmap. This role requires a high-level of aptitude, passion, empathy, and knowledge to drive the adoption of Mineral while maximizing partner and client utilization, retention, and outcomes. CSMs provide targeted messaging, proactive outreach, Executive Business Reviews, enablement videos, customer coaching, targeted training programs, success plans, and continuous learning. This role will be responsible for tracking the progress of your efforts through internal tools and resources. Additionally, CSMs work to develop methods to enhance cooperation and productivity with our existing partners and their clients. Effectively managing time, objection handling, advocacy, analytical skills, and the ability to influence outcomes are vital for success in this position. Essential Duties &amp; Responsibilities: The essential functions include, but are not limited to the following: <ul> <li>Responsible for the engagement, best practices, methodologies, and retention</li> <li>Serve as point of contact and liaison for Enterprise accounts</li> <li>Provide customer trainings across all product lines to channel partners/clients as needed </li> <li>Consult with partners/clients to identify product goals, resources, and timelines</li> <li>Set appropriate expectations and advise partners and clients</li> <li>Collaborate with Account Managers to support account renewals and growth. </li> <li>Collaborate with Marketing to develop training videos that drive product adoption</li> <li>Assist in developing best practices and methodologies for partner and client offerings</li> <li>Develop and deliver trainings that increase adoption, engagement, and outcomes</li> <li>Leverage tools, resources, and internal collaboration for proactive, regular communication</li> <li>Collaborate on go-to-market strategies that increase adoption of our services and products</li> <li>Track, document, and communicate account information leveraging the provided tools</li> <li>Provide regular updates on goals, milestones, adoption, and retention rates</li> <li>Assist in developing Executive Business Reviews and Join Impact Plans</li> <li>Attend industry events as needed</li> <li>Other duties as assigned </li> </ul> Core Competencies: <ul> <li>Persuasive Communication &amp; Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions.</li> <li>Building Collaborative Relationships**: The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.</li> <li>Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal customers.</li> <li>Analytical &amp; Conceptual Thinking: The ability to tackle a problem by using a logical, systematic, sequential approach and to find effective solutions by taking a holistic, abstract, or theoretical perspective.</li> <li>Takes Initiative: The ability to assess and initiate things independently.</li> <li>Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them.</li> </ul> Requirements &amp; Skills: <ul> <li>5+ years of Customer Success or Account Management experience </li> <li>Superior customer service, presentation, and management skills with the ability to focus on solutions</li> <li>Exceptional organizational and project management skills</li> <li>Able to create clear business processes and execute</li> <li>Self-motivated professional with strong work ethic and ability to manage issues</li> <li>Ability to identify sales opportunities and strategically grow partnerships </li> <li>Outstanding communication and persuasion skills</li> <li>Experience in public speaking and presenting to large groups, both virtually and in person</li> <li>Proficient in Microsoft Office Suite, internet navigation, and online meeting delivery software</li> <li>Ability to explore ways to improve and promote quality, accuracy, and thoroughness</li> <li>Analyze and story tell with data</li> <li>Desire to build strong relationships and create win-win partnerships</li> <li>Experience with CRM (preferably Salesforce and Gainsight) </li> </ul> Education: <ul> <li>Education Requirements</li> </ul> Compensation: Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements. We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay: $85,000 Annually USD + 25% variable compensation. Total compensation includes US employee benefits, and annual bonus eligibility. Benefits we offer: <ul> <li>Health, Dental &amp; Vision Insurance</li> <li>401k + Employer Match</li> <li>PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off</li> <li>STD, LTD &amp; Group Life Insurance</li> <li>Paid Parental Leave</li> <li>Pet Insurance</li> <li>FSA &amp; HSA Options</li> <li>Employee Assistance Program</li> </ul> Perks we offer: <ul> <li>Remote Work</li> <li>Career Advancement &amp; Professional Development Opportunities</li> <li>Employee Recognition</li> </ul> The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants. Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: <a href="http://everify.com/" target="_blank">everify.com</a> We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Mitratech

Sr Customer Success Manager

Industrial Oils Unlimited

Sales Support

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.<h1>Job Summary</h1>Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.JOB REQUIREMENTS:<ul> <li>High school diploma OR GED.</li> <li>6 months customer service experience OR 6 months experience in an office environment.</li> <li>Data entry and/or typing experience.</li> <li>Interpersonal, verbal and written communication skills.</li> <li>Analytical and organizational skills and independent decision making skills.</li> <li>Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.</li> </ul> ​PREFERRED JOB REQUIREMENTS:<ul> <li>9 months customer service experience.</li> <li>Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.</li> <li>Knowledge of medical terminology and anatomy.</li> <li>Proven ability to learn quickly and adapt to change.</li> <li>Referral preference given to applicants able to take and meet testing criteria.</li> </ul>#INKT#LI-AN1Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting <a href="https://careers.hcsc.com/totalrewards" target="_blank">https://careers.hcsc.com/totalrewards</a>.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.<h2>HCSC Employment Statement:</h2>We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.<h1>Base Pay Range</h1>$17.75 - $27.83

Blue Cross and Blue Shield of Oklahoma

Customer Advocate I

Tulsa Community College

Academic Support Specialist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Job Shift Day Job Category Engineering <h2>Description</h2> Job Summary: Conduct experiments, test, and assemble prototypes to contribute to product development. Analyze data to support the ongoing enhancement and advancement of products. Essential Job Duties and Responsibilities: <ul> <li>Supports engineers in various tasks such as research, development, testing, and maintenance of engineering systems and equipment.</li> <li>Conducts tests, experiments, and calibration procedures on equipment and components, ensuring accuracy and reliability of results.</li> <li>Collects, records, and analyzes data from tests and experiments, providing valuable insights to engineers and project teams.</li> <li>Operates and maintains a variety of technical equipment and instruments used in engineering projects, ensuring they are in optimal working condition.</li> <li>Identifies and troubleshoots technical issues that arise during testing or operation, proposing and implementing solutions to ensure project continuity.</li> <li>Maintains accurate records, logs, and documentation of testing procedures, results, and equipment maintenance activities for future reference and analysis.</li> <li>Ensures compliance with quality standards, regulations, and procedures throughout the engineering process to meet project objectives and industry requirements.</li> <li>Collaborates closely with engineers, technicians, and other team members to achieve project goals and deadlines, contributing to a productive and cohesive work environment.</li> <li>Adheres to safety protocols and guidelines, promoting a safe working environment and minimizing risks to personnel and equipment.</li> <li>Demonstrates the ability to locate parts, diagrams, and drawings independently within the AAON database.</li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: Two-years HVAC degree from a technical school. Minimum of 1-3 years in the HVAC industry or equivalent experience in a similar industry. EPA 608 and A2L certification required. Education or experience beyond the minimum is an added advantage for career development. Knowledge, Skills, and Abilities: <ul> <li>Demonstrates effective communication skills.</li> <li>Exhibits strong attention to detail.</li> <li>Demonstrates analytical problem-solving abilities.</li> <li>Works well in a team environment.</li> <li>Manages tasks effectively.</li> <li>Works efficiently in a fast-paced environment.</li> </ul> Work Environment: <ul> <li>Office with periodic visits to the test lab and manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift up to 50 lbs., climbing, stooping, sitting, or standing for prolonged periods.</li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

113 Customer Service Jobs in Owasso, OK, USA