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<h2>DESCRIPTION</h2> The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable. 1. Requirement of high-speed internet: minimum 25Mbps speed 2. Employees are required to work from a dedicated area within the home (the work space). 3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner 4. Should have internet and power back up in case of connectivity/power outages. Key job responsibilities 1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency. 2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills. 3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building. 4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively. 5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals. 7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service. 8. Actively seeks solutions through logical reasoning and data interpretation independently. 9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement. <h2>BASIC QUALIFICATIONS</h2> - 1. High school Graduate - 2. Fluent in English and Korean Language with written and verbal communication skills - 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel) - 4. Typing skills of 30 words per minute with an accuracy of 93% - 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided). - 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited <h2>PREFERRED QUALIFICATIONS</h2> - 1. 1+ years of customer service experience with 6months+ working in a Phone or chat B2B or Technical customer service environment. - 2. Business acumen in areas of e-commerce and retail is advantageous. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $31,200/year in our lowest geographic market up to $64,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Korean Selling Partner Support Associate, SP-Support

Utica Park Clinic

Generous Package + Supportive Team: Cardiothoracic Inpatient/Outpatient Opportunity at OHI

JOB DUTIES AND RESPONSIBILITIES: <ul> <li> Utilizing their knowledge, skills and abilities the CPRSS will: <ol> <li>Teach and mentor the value of every individual’s recovery experience.</li> <li>Model effective coping techniques and self-help strategies.</li> <li>Assist service recipients in articulating personal goals for recovery.</li> <li>Assist service recipients in determining the objectives needed to reach his/her recovery goals.</li> </ol> </li> <li> Utilizing ongoing training the CPRSS may:</li> </ul> <ol><li> <ol> <li>Proactively engage consumers and possess communication skills/ability to transfer new concepts, ideas and insight to others.</li> <li>Assist in setting up and sustaining self-help (mutual support) groups.</li> <li>Support consumers in using a WRAP – Wellness Recovery Action Plan.</li> <li>Utilize and teach problem solving techniques with consumers.</li> <li>Teach consumers how to identify and combat negative self-talk and fears.</li> <li>Support the vocational choices of consumers and assist him/her in overcoming job-related anxiety.</li> <li>Assist in building social skills in the community that will enhance quality of life. Support the development of natural support systems.</li> <li>Assist other staff in identifying program and service environments that are conducive to recovery.</li> <li>Attend treatment team and program development meetings to ensure the presence of the consumer voice and to promote the use of self-directed recovery tools.</li> </ol> </li></ol> <ul> <li>Possess knowledge about various mental health settings and ancillary services (i.e., Social Security, housing services and advocacy organizations).</li> <li>Maintain a working knowledge of current trends and developments in the mental health field by reading books, journals and other relevant material.</li> <li>Attend continuing education assemblies when offered by/approved by Grand Lake Mental Health Center, Inc.</li> <li>Develop and share recovery-oriented material with other CPRSS’s approved at consumer specific continuing education trainings.</li> <li>Serve as a CPRSS by:</li> </ul> <ol><li> <ol> <li>Providing and advocating for effective recovery-oriented services.</li> <li>Assist consumers in obtaining services that suit that individual’s recovery needs.</li> <li>Inform consumers about community and natural supports and how to utilize them in the recovery process.</li> <li>Assist consumers in developing empowerment skills through self-advocacy.</li> <li>Facilitate wellness activities, groups and individual sessions to promote healthy living.</li> </ol> </li></ol> <ul><li>CPRSS are encouraged to develop specific competencies which will enhance their work skills and abilities. Identified tasks include (but are not limited to):</li></ul> <ol><li> <ol> <li>Pursue Wellness Coach Certification</li> <li>Becoming a trained facilitator of Wellness Recovery Action Plan (WRAP).</li> <li>Pursue Certified Behavioral Health Case Management Level I when/if qualified</li> </ol> </li></ol> <ul> <li>Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested.</li> <li>Employee must be willing and able to perform all job related travel normally associated with this position.</li> <li>Participates in staff meetings.</li> <li>Must be willing to submit ODMHSAS Code of Ethics and Training Application, be approved by ODMHSAS to attend such training and meet ODMHSAS requirements before employment begins.</li> <li>Regular and predictable attendance is an essential job requirement.</li> <li>Must meet “satisfactory” expectations at any scheduled job performance evaluation.</li> <li>Quality of work will be evaluated through training, skill, or special purpose. Must be competent and adequate.</li> </ul> Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management and other professional groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively; both orally and in writing. EDUCATION AND EXPERIENCE: High School Diploma or equivalent and must be in recovery from a behavioral health and/or substance abuse disorder or nicotine recovery. One year of experience and participation in local or national consumer advocacy or knowledge in mental health recovery, preferred. An expectation of core competencies in relation to individuals with co-occurring disorders.

GRAND Mental Health

Certified Peer Recovery Support Specialist

R10063412 Customer Experience (CX) Representative (Open)Location:Tulsa, OK - W. 7th St. - Management - Central BSC<h2>How will you CONTRIBUTE and GROW?</h2>The Customer Experience (CX) Representative is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts and resolving customer issues related to billing, pricing, cylinder discrepancies, cash applications, as well as various other customer issues. The CXR will effectively communicate and support the Division’s collection goals, while providing quality customer service. The CXR will obtain an understanding of Company policies and procedures, and will actively pursue knowledge of skills and tools to be used in all collection efforts. Recognition of significant credit risks and escalation of these matters are critical. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources. From time to time, research will be required, the CXR will employ skills and resources to achieve a thorough understanding of information. The ideal candidate must be a problem solver with strong written communication skills, as well as a customer first mentality. This position has a hybrid work arrangement with scheduled days in our downtown Tulsa office combined with days available to work from home, after initial training.In particular, you will:Identify account risks, potential credit problems, spotting AR trends, disputes, and other customer issues. Service oriented, effective communication, follow up skills, critical thinking, team player, conflict resolution skills, adaptability, active listening, decision making, extreme ownership, and empathy.<ul> <li>Communicates potential risks to CX Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager, or District Manager). </li> <li>Escalate significant matters to Accounts Receivable Supervisor and up.</li> <li>Contact customers regarding invoices/accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.</li> <li>Review/release/escalate sales on a routine basis throughout the work day.</li> <li>Prioritize portfolio so collection efforts result in maximum benefits. Watch for key indicators when a customer account is falling behind, becoming delinquent.</li> <li>Maintain quality relationships with branch managers, account managers, district managers and AVPs. These relationships can be critical with collection efforts. Involve regional collections managers when possible and keep them informed of issues at all times.</li> <li>Documentation is critical, log conversations, e-mails and other communications. Organize documentation to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.</li> <li>Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from beginning to end.</li> <li>General understanding of all other CX disciplines: cash applications, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing</li> <li>Utilize customer service skills at all times to ensure collection efforts do not impair customer relationships.</li> <li>Special projects and other duties as assigned.</li> </ul><h2>________________________</h2><h2>Are you a MATCH? </h2>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul> <li>A proven track record of success in prior collection roles, a plus.</li> <li>An ability to see the collections operation as a financially oriented customer service function, which balances cost control with support for the business.</li> <li>The candidate must be able to problem solve and quickly research solutions</li> <li>The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.</li> </ul>EDUCATION and/or EXPERIENCE:<ul> <li>High school diploma or equivalent.</li> <li>Some commercial collection experience is preferred.</li> <li>Bilingual (Spanish) a plus, but not required.</li> <li>Understanding of quality customer service and the relationship to collection efforts.</li> <li>Experience with SAP and/or ERP systems a plus, basic excel experience.</li> <li>Ability to manage multiple priorities.</li> </ul>________________________We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children, including 14 weeks of paid child birth benefit for birth mothers on leave, as well as paid parental leave benefits for other associates. Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program for dependent children._________________________Your differences enhance our performanceAt Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world._________________________Equal Employment Opportunity Information We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Please click<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf" target="_blank"> here</a> to view the EEO Know Your Rights poster and<a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf" target="_blank"> here</a> to view the Pay Transparency Nondiscrimination poster. Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at <a href="#">us-accommodationrequest@airgas.com</a>._________________________<a href="http://www.airgas.com/california-privacy" target="_blank">California Privacy Notice</a>

Airgas Incorporated

Customer Experience (CX) Representative

<h2> Desktop Support Technician </h2> <a href="#"> apply now </a> <a href="#"> Back To Search Results </a> LOCATION: Oklahoma City, Oklahoma FLEXIBILITY: Hybrid/Onsite SALARY: $0 - $ SALARY: $22 - $25/hour POSTED: March 20, 2025 JOB TYPE: Contract JOB ID: 30760 <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h4> Job details </h4> <h4><a href="https://jobs.inceed.com/job/30760" target="_blank">To Apply for this Job Click Here</a></h4> Compensation: $22-$25/hr Location: Onsite – Oklahoma City, Oklahoma Position: Desktop Support Technician Inceed has partnered with a great company to help find a skilled Desktop Support Technician to join their team! We are unable to provide sponsorship at this time. <h3>Required Qualifications &amp; Experience:</h3> <ul> <li>3 years of Desktop Support experience</li> <li>Experience with Windows imaging and Windows 11 upgrades</li> <li>Hands-on experience with Active Directory and Windows configurations, deployments, and patching</li> <li>Experience setting up workstations and troubleshooting hardware and software issues</li> <li>Ability to support iOS devices, including upgrading iPhones to iPhone 15 Plus or newer and ensuring compatibility with critical applications</li> <li>Strong customer service, communication, and interpersonal skills – must be comfortable interacting with managers and end users</li> <li>Must be physically capable of lifting equipment, moving workstations, and working under desks as needed</li> </ul> <h3>Nice to Have Skills &amp; Experience:</h3> <ul> <li>Experience supporting macOS</li> <li>Field support experience preferred but not required</li> <li>Experience with Intune, Autodesk, Bentley, Trimble, or ESRI products is a plus</li> </ul> Perks &amp; Benefits: <ul> <li>3 different medical health insurance plans, dental, and vision insurance</li> <li>Voluntary and Long-term disability insurance</li> <li>Paid time off, 401k, and holiday pay</li> <li>Weekly direct deposit or pay card deposit</li> </ul> If you are interested in learning more about the Desktop Support Technician opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time. We are Inceed, a staffing and direct placement firm that believes in the possibility of something better. Our mission is simple: We’re here to help every person—whether client, candidate, or employee—find and secure what’s better for them. Inceed is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #LI-MR2 #LI-Onsite <h4><a href="https://jobs.inceed.com/job/30760" target="_blank">To Apply for this Job Click Here</a></h4> <h4>I want more jobs Like this in My inbox.</h4> <a href="#"> Job alerts </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h5> Share This Job </h5> <a href="https://www.facebook.com/sharer.php?u=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> <a href="https://twitter.com/intent/tweet?url=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> <a href="https://www.linkedin.com/shareArticle?mini=true&amp;url=https://jobs.inceed.com/job/30760-desktop-support-technician-oklahoma-city-oklahoma/" target="_blank"> </a> Copied <a href="#"> </a> <h4> Apply Now </h4> "*" indicates required fields <h2> About Us </h2> Inceed is a staffing and recruiting team full of people-loving people. Specializing in the IT and Finance &amp; Accounting fields, we thrill at the opportunity to help you discover the next step in your career or, as we call it, your “something better”. And with the broad reach of our multiple branches, we’re able to do so nationwide. It feels weird tooting our own horn, but we are super proud to be: (same list awards and recognitions) Once we synch up with you to discuss a job posting, we value connection above all else. After all, how can we know if it’s a culture fit, a lifestyle fit, a passion fit, if we don’t truly know the person behind the resume?

Inceed

Desktop Support Technician

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileCustomer Care Specialist IIManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftDayCompensationHourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionJob Description:The RMS Coordinator is the primary point of contact for RMS internal partners, RMS clients and RMS product users. Success in this position requires an individual that is flexible, solution-oriented and a self-starter that can work independently to provide knowledgeable and results-oriented service. The RMS coordinator maintains a strong working knowledge of the RMS organization, processes, products, and technology and is empowered to ensure client issues are resolved in an accurate and timely manner. This empowerment requires confidence in both the knowledge of the client’s business practices, as well as, product offerings.The RMS Coordinator is accountable for the client service relationship, in addition to working with RMS and other escalation partners for issue resolution. This individual is responsible for the identification and documentation of issues and communication with the requestor, even if the issue involves other departments. The position demands outstanding reliability and follow-through and requires excellent verbal and written communication skills including telephone and active listening skills, efficient problem-solving and technical troubleshooting skills, the ability to delegate effectively and excellent organization skills. The ideal candidate will be a highly motivated individual who can work well with little to no supervision and is a reliable, resourceful and professional.General Responsibilities:<ul> <li>Be an ambassador of RMS providing consultative information for the end users and RMS clients. Develop cooperative relationships with RMS Level 2, RMS Sales, Corporate Partners, such as Manheim and MDM and our client teams.</li> <li>Inform all parties of the status of open issues and work closely with escalation partners to identify, document and monitor all exceptions to the standard processes to create best practices.</li> <li>Problem solving, including consulting with dealers and educating them about RMS, Manheim Digital / In-Lane and ancillary partners. Part of this process will include identifying, assessing and resolving issues and determining who needs communication, including central functions such as IT or Product.</li> <li>Provide responsive, timely telephone, chat and email support. At a minimum, all calls should be returned before the close of business on the same day. The RMS Coordinator will act as the single point of contact for issues, from identification through resolution as often as possible.</li> <li>Provide training to end users on all aspects of RMS and ancillary product offerings.</li> <li>Other duties as assigned.</li> </ul>Qualifications:Minimum:<ul> <li>High School Diploma/GED and 3 years’ experience in a related field.</li> <li>OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;</li> <li>OR 5 years’ experience in a related field</li> </ul>Preferred:<ul> <li>College degree preferred (or equivalent experience).</li> <li>Minimum of 4 years client service experience in a technical role providing support for a customer facing, on-line based purchasing platform.</li> <li>Demonstrated experience being a client-focused, service-oriented professional</li> <li>Proven ability to learn new technologies in a software development organization.</li> <li>Motivated self-starter with exceptional interpersonal skills and commitment to client satisfaction</li> <li>Excellent oral and written communication skills, particularly in a phone or email context</li> <li>Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment</li> <li>Ability to listen effectively, interpret issue and utilize tools for troubleshooting and issue resolution</li> <li>Fast and motivated learner</li> <li>Working knowledge of email and internet</li> <li>Attention to detail and follow-through</li> <li>Demonstrated ability to adapt in a changing environment</li> <li>Automotive experience or exposure is a strong plus</li> <li>Adapts well to change</li> </ul>Applicants will need to reside within driving distance to one of our locations: Statesville, NC, Bordentown, NJ, Matteson, IL, Euless, TX, Tolleson, AZ, Ocoee, FL, Riverside, CA, or Atlanta, GA., as this will require in-office visits as needed.Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/27/2025

Cox Communications

Customer Care Specialist II (Manheim)

WHO WE ARERelation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, and continuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success. WHAT WE’RE LOOKING FORThe primary responsibility of the Client Service Specialist is to provide assistance to the Company’s client base by working in partnership with the Sales and Account Management Teams. This is accomplished by accurately handling incoming and outbound calls and emails from clients and participants regarding retirement, life, and annuity investment products. The Client Service Specialist will build relationships with Relation Sales Producers, Account Managers and clients to encourage new and repeat business opportunities. This individual may be the first point of contact between Relation and potential clients; therefore, it is important that the Client Service Specialist be a skilled communicator with the ability to create a positive first impression of the Company.A GLIMPSE INTO YOUR DAY<ul> <li>Develops professional business relationships with Sales Producers, Accountant Managers and clients.</li> <li>Makes calls to qualify prospects and secure initial meetings for Sales Producers.</li> <li>Handles incoming and outbound calls, emails and other inquiries from clients and participants regarding retirement, life, and annuity investment products.</li> <li>Processes invoices in agency management system and manages customer accounts receivables.</li> <li>Assists in the generation and delivery of annual regulatory reports.</li> <li>Performs research for escalated client and/or participant issues.</li> <li>Participates in renewal and prospect discussions with Sales Producers and Account Managers.</li> <li>Assists in generating plan reports with delivery to stakeholders (Sales Producers, Account Managers, and Clients).</li> <li>Assists Sales Producers and Account Managers in preparing quotations, renewal presentations and reports for clients.</li> <li>May assist in the preparation of proposals for potential clients.</li> <li>Participates in a team-based environment to achieve department goals.</li> <li>Performs other projects, duties, and tasks, as assigned.</li> </ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul> <li>High School Diploma or its equivalent.</li> <li>2-4 years’ Customer Service experience.</li> <li>Experience in the financial services industry preferred.</li> <li>FINRA Series 6 or 7 at time of application and a Series 63 and 65 or 66 within 6 months of hire</li> <li>Basic knowledge related to benefit and/or retirement plans, i.e. deferrals, contributions, distributions, loans, calculations, testing, Form 5500, Safe Harbor, self-funded insurance plans.</li> <li>Outstanding interpersonal and communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others.</li> <li>Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications.</li> <li>Must be able to understand written and oral communications and interpret information written within plan documents.</li> <li>Working knowledge of the laws and regulations associated with HIPAA.</li> <li>Ability to prioritize and handle multiple tasks in a demanding work environment.</li> <li>Willingness to adhere to all principles of confidentiality.</li> <li>Ability to work independently and as part of a team.</li> </ul>WHY CHOOSE RELATION?<ul> <li>Competitive pay.</li> <li>A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more. </li> <li>Career advancement and development opportunities.</li> </ul>.Note: The above is not all encompassing of the full position description. Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. .$0.00 - $0.00

Relation Insurance

Client Service Specialist - Wealth

<h2 id="who-we-are">Who we are</h2> <h3 id="about-stripe">About Stripe</h3> Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. <h3 id="about-the-team">About the team</h3> The Support Experience organization builds and improves Stripe’s user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. We’re accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. The Support Data Foundations team is looking for talented data-minded software engineers to help us manage business critical data leveraged across the entire organization. Providing great support to our users is culturally important to everyone at Stripe. Our group consists of capable, friendly, user-oriented engineers that partner closely on this problem with Stripe’s world-class design, product, and operational teams. This includes the external-facing support interfaces (support.stripe.com), content, entry points, internal tooling, case routing, and helping teams across the company understand what’s causing users to contact support so that we can improve those experiences. If you are passionate about designing data pipelines and building data-driven user experiences, and are motivated by our goal to build an industry leading, world class support experience, we want to hear from you. <h2 id="what-youll-do">What you’ll do</h2> You’ll help build and maintain fundamental building blocks for operational and support data insights. Many parts of the company leverage and build on top of our work to improve Stripe’s support offerings, including engineering, product, operations, data science, and more. Stripe provides many products with limitless usage patterns, creating a high degree of scale and complexity for users around the world. We’re looking for people with a strong background in data engineering and analytics to help us scale while maintaining correct and complete data. <h3 id="responsibilities">Responsibilities</h3> <ul> <li>Identify data needs for operations, product, and tooling teams to understand their specific operational and reporting requirements for support and support related areas </li> <li>Design, develop, and own efficient and scalable data products &amp; pipelines to enable data-driven decisions across Stripe </li> <li>Help data science &amp; ML teams apply and generalize statistical models on large datasets to empower more intelligent decision making </li> <li>Build and refine Stripe's data foundations - infrastructure, pipelines, and tools to enable stakeholders working with Scala, Spark, and Airflow </li> <li>Design and build client libraries and frameworks to log events and accurately track important usage and behavior information </li> <li>Build data pipelines that track key operations &amp; product support metrics to help measure the impact of different strategies employed by operations teams </li> <li>Integrate with experimentation infrastructure at Stripe, to enable full-funnel measurement and personalization of experiences for users and support staff </li> <li>Help influence, create, and maintain best practices and data standards for tooling, querying, and reporting (including correctness, consistency, privacy, and timeliness) </li> <li>Our tech stack primarily spans Spark, Scala, Python, SQL, Presto, Airflow, MongoDB, AWS, Java, Go, Ruby, and React </li> </ul> <h2 id="who-you-are">Who you are</h2> We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. <h3 id="minimum-requirements">Minimum requirements</h3> <ul> <li>5+ years of experience in a Data Engineering or Software Engineering role, with a focus on building data pipelines or applications powered by big data </li> <li>A strong engineering background and high interest in data </li> <li>Prior experience writing and debugging data pipelines using a distributed data framework (Spark, Hadoop, Pig, etc.) </li> <li>An inquisitive nature for diving into data inconsistencies to pinpoint issues, and resolve data quality issues regardless of the cause </li> <li>Proficiency with a scientific computing language (such as Scala or Python) and SQL </li> <li>Experience with full stack development languages such as Ruby, Java, or Go, and front-end frameworks such as React </li> <li>The ability to clearly and effectively communicate cross-functionally, derive requirements and architect shared datasets </li> <li>A passion for supporting both external users and internal customers </li> <li>Have a high quality bar, attention to detail, and you help your team deliver polished products </li> </ul> <h3 id="preferred-requirements">Preferred requirements</h3> <ul> <li>The ability to thrive with a high level of autonomy and responsibility </li> <li>Familiarity with Artificial Intelligence, Large Language Models (LLMs), or generative AI </li> <li>Experience working with operations or support teams </li> <li>Experience developing data intensive applications </li> <li>Experience leading a team of or mentoring other data and software engineers </li> <li>Experience developing, participating, or influencing team or company data strategy </li> <li>Experience and familiarity with any or all of the technologies mentioned above </li> </ul> This role is available either in an office or a remote location (typically, 35+ miles or 56+ km from a Stripe office). Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams. A remote location, in most cases, is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently or plan to live. The annual US base salary range for this role is $170,400 - $255,700. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process. Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. Office locations Toronto, or Chicago Remote locations Remote in United States, or Canada Team Infrastructure &amp; Corporate Tech Job type Full time <a href="#">Apply for this role </a>

Stripe

Data Software Engineer, Support Data Foundations

<h2>DESCRIPTION</h2> The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, irrespective of the language the CSA is speaking. Our team is looking for a talented Machine Learning Data Associate (MLDA)- Specialist German to drive German-to-English and English-to-German machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of the machine translations in each direction, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. A successful candidate is a native German speaker who also speaks English fluently, is extremely detail-oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on front line operations. Key job responsibilities - Native-level translation and localization skills in German - Proficiency in testing and content reading in German, with the ability to document outcomes in English for stakeholders - Utilization of German skills to support internal and external customers and related products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to change priorities on short notice - Must be fluent in German and English A day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder management Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experience <h2>BASIC QUALIFICATIONS</h2> - Fluency in German and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in complex and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirements. <h2>PREFERRED QUALIFICATIONS</h2> - Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Bilingual Machine Learning Data Associate - German (Remote), Customer Engagement Technology

CompanyCox Automotive - USAJob Family GroupCustomer Care GroupJob ProfileTechnical Customer Care Specialist IManagement LevelIndividual Contributor Flexible Work Option Can work remotely anywhere in the specified countryTravel %NoWork ShiftVariableCompensationHourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionVinSolutions Support is hiring for a remote Technical Customer Care Specialist I!The Technical Customer Care Specialist I will:<ul> <li>Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues</li> <li>Will be responsible for routine customer questions relating to product usage within VinSolutions Support</li> <li>Provide support for technical issues relating to the Cox Automotive suite of products</li> <li>Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards</li> </ul>Shift Schedule:<ul> <li>Each employee will be scheduled based upon business need, but the general hours are Mon-Fri 8am-8pm CST, Saturday 8am-6pm CST (Each employee would be scheduled for a 9-hour shift within this timeframe)</li> <li>Saturdays are either on rotation or permanent (depending on business need at the time)</li> </ul>Your role:<ul> <li>Handle routine customer questions relating to product usage</li> <li>Provide technical support on issues through to resolution.</li> <li>Maintains expert-level knowledge of [Business Unit] processes and procedures</li> <li>Accurately log all customer information in the CRM tool</li> <li>Facilitate communication to other departments as needed to resolve client concerns</li> <li>Communicate with key stakeholders to identify and resolve inquiries.</li> <li>Provide proper follow- up to ensure customer is kept apprised of the issue status</li> </ul>Minimum Qualifications:<ul> <li>High School Diploma/GED </li> <li>Generally, less than 2 years of experience </li> <li>Ability to troubleshoot and document issues related to system performance and functionality.</li> <li>Excellent communication skills (Verbal and Written)</li> <li>Strong problem-solving/troubleshooting skills</li> <li>Strong interpersonal skills and attention to detail</li> <li>Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours</li> <li>Ability to work independently as a team to deliver on individual and business goals</li> </ul>What We Look For (Preferred): <ul> <li>Displays strong dependability and reliability.</li> <li>Ability to handle multiple, competing priorities and deliver results in a fast-paced environment. </li> <li>CRM case logging/Salesforce experience</li> <li>Experience with interaction distribution systems such as Genesys Pure Cloud.</li> <li>Automotive industry knowledge.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsEmployees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>Application Deadline: 03/22/2025

108 Customer Service Jobs in Owasso, OK, USA