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About GoodLeap: GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. Position Summary The Application Support Engineer role will demonstrate high technical literacy and ability around applications and systems. As a subject matter expert of GoodLeap proprietary software, this role will advise and internal and external customers. Address technical questions, troubleshoot problems, and guide users to achieve productive use of our software and systems. The Application Support Engineer role is to ensure the smooth operation, maintenance, and troubleshooting of critical business applications. This role will be responsible for diagnosing technical issues, resolving application-related incidents, collaborating with development teams, and improving system efficiency. This role requires strong problem-solving skills, technical expertise, and a customer-focused mindset.<h3>Essential Job Duties and Responsibilities </h3> <ul> <li>Evaluates functionality of modules: troubleshoot bugs, test fixes, and verify functionality based on customer need or feedback.</li> <li>Investigate and resolve application issues, ensuring minimal disruption to business operations.</li> <li>Provide high level support for enterprise applications, working closely with end users, internal and external teams.</li> <li>Continuously monitor application performance and system logs, proactively identifying potential issues.</li> <li>Collaborate with software developers, DevOps, and infrastructure teams to ensure stability and performance.</li> <li>Conduct in-depth analysis of re-occurring issues, work with Engineering to ensure issues are resolved and publishing results where required.</li> <li>Create and maintain troubleshooting guides, knowledge-based documents and runbooks for efficient issue resolution.</li> <li>Identify opportunities for automation to improve support processes and reduce manual work.</li> <li>Ensure application is functioning per regulations, policies and security standards</li> <li>Be an advocate for installation partners and investment customers; maintain ownership of requests and follow through consistently until resolution is provided; proactively collaborate in a team environment with peers to assist in resolving customer issues.</li> <li>Participate in system upgrades, software deployments or any related projects</li> </ul><h3>Required Skills, Knowledge and Abilities </h3> <ul> <li>Bachelor’s Degree in a technical or a related field, or an equivalent combination of education and experience </li> <li> Minimum of 3 years of work experience, providing enterprise level technical support or software troubleshooting for a B2B company </li> <li>Speak and write with ease, clarity, and impact, using a communication style appropriate to the subject and the audience; must be fluent in English</li> <li> Strong problem-solving skills and the ability to diagnose complex application issues </li> <li>Fast learner with a technical curiosity, high aptitude and critical thinking </li> <li>Extraordinary customer service and relationship management experience </li> <li>The ability to effectively shift priorities and work at a rapid pace </li> <li>Technology exposure to AWS Services such as CloudWatch, DynamoDB, Elasticsearch, Cognito, S3, IAM etc. </li> <li>Strong understanding of at least one database language </li> <li>Proficiency in at least one programming language such as Java, C, C++, JavaScript, Ruby, or PowerShell </li> <li>Display a strong work ethic and do whatever it takes to get the job done </li> <li>Ability to thrive in a fast-paced environment</li> <li>Must be available and willing to work in PST or MST timezone</li> </ul>Additional Information Regarding Job Duties and Job Descriptions: Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap LLC

Application Support Engineer

AdvanceLaw, a Mitratech company, helps general counsel move beyond cost and brand as proxies for quality by sharing information on law firm and lawyer performance. AdvanceLaw is looking for a Director of Client Relations to join our fast-paced, growing team. This is not practicing law, but knowledge in the legal space is preferred. The ideal candidate should have experience in the legal industry, have great client service ethics and experience with C-level executives at Fortune 500 companies, and be smart, energetic, and organized. Essential Duties &amp; Responsibilities: <ul> <li>Manage relationships with a client pool of in-house legal departments to assist them with their domestic and global outside counsel needs</li> <li>Advise clients on outside counsel strategies to decrease costs and improve relationships with law firms</li> <li>Serve as a trusted advisor about lawyers within our panel and legal market trends</li> <li>Partner with clients to understand their business and legal needs and identify lawyers within our panel of firms </li> <li>Expand relationships with existing clients and their teams via zoom meetings, email and occasional in-person meetings </li> <li>Manage client matters simultaneously across different legal practice areas within the corporate legal department</li> <li>Schedule client meetings and deliver value with each interaction</li> <li>Manage law firm interactions around individual matters</li> <li>Manage annual client renewal conversations</li> <li>Be able to articulate the value of the AdvanceLaw panel over the traditional approach to engaging AM LAW 200 firms and international Magic Circle firms</li> </ul> Requirements &amp; Skills: <ul> <li>Account or sales executives within the legal industry, including law firm client relations or marketing team members</li> <li>Strong organizational skills with the ability to multi-task</li> <li>Excellent written and oral communication skills, with exceptional attention to detail</li> <li>Experience in management consulting, business strategy, or legal industry strongly preferred</li> <li>Ability to work cross-functionally with various business units</li> <li>Strategic thinking and tactical execution skills</li> <li>Lawyers/paralegals (2 to 5 years experience) who enjoy client relations more than legal practice (and want to transform the profession)</li> <li>Experience creating content, writing articles/whitepapers a plus</li> <li>Can build trust, be assertive when required and shows initiative and enthusiasm</li> <li>Team player and positive attitude in a results-driven environment</li> <li>Ability to prioritize and handle multiple requests simultaneously</li> </ul> Education: <ul> <li> BA/BS degree from accredited institution required. Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements. We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $118,000 - $120,000 Annually USD Total compensation includes US employee benefits, and annual bonus eligibility. Benefits we offer: · Health, Dental &amp; Vision Insurance · 401k + Employer Match · PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off · STD, LTD &amp; Group Life Insurance · Paid Parental Leave · Pet Insurance · FSA &amp; HSA Options · Employee Assistance Program Perks we offer: · Remote Work · Career Advancement &amp; Professional Development Opportunities · Employee Recognition The position will remain posted until a candidate has been hired, or we may pull the job ad at any time due to volume of qualified applicants. </li> </ul> Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: <a href="http://everify.com/" target="_blank">everify.com</a> We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Mitratech

Director Advisory & Client Services

Job Description:The Senior Strategic CSM owns the Customer Lifecycle for a set of Strategic accounts, beginning with customer onboarding and implementation, and continuing through the adoption and renewal staging. A successful Strategic CSM builds impeccable relationships, and demonstrates proficiency at achieving trusted adviser and customer advocate status in the customers' mind. The CSM works closely with the Sales Team to design and execute customer success plans to ensure our customer objectives are truly met, and business value is realized.Who you’re committed to being:<ul> <li>Self-motivated and self-driven. Excited to drive customer success or to love to represent Pluralsight products to our customers.</li> <li>Extensive experience in building key customers / sales relationships.</li> <li>Understanding of SaaS environment with its respective opportunities, benefits, and challenges. This could include license management, training on software and technology, and applicable business processes and cycles, among other things.</li> <li>Organized and capable of highly effective time management in an entrepreneurial environment.</li> <li>Ability to effectively prioritize time and talents, and to give effective presentations</li> </ul>What you’ll do:<ul> <li>Monitor the customer life cycle to ensure customer and Pluralsight’s mutual success. This is achieved by assuming full accountability for your accounts in all aspects: Anticipating customer needs and proactively addressing them throughout the customer life cycle, demonstrating lead time awareness, ensuring a frictionless renewal process, and ultimately positioning your accounts for growth.</li> <li>Demonstrate your technical aptitude by being able to respond yourself to customer’s technical inquiries regarding our service, or by being able to direct them to the proper channel, or resource.</li> <li>Successfully onboard customers. Help them deploy, and derive total value from their membership by driving their full adoption and utilization of the service. Customer success and experience is everything.</li> <li>Monitor your accounts ongoing—Successfully navigate, interpret, and leverage provided tools and systems to measure and report on customer experience, customer health, product utilization, and consumed content, etc. Take correct actions in a timely manner based on this visibility.</li> <li>Build and establish lasting relationships, and achieve trusted status with the customers in order to help them realize their definition of success.</li> <li>Collaborate with Account Executives, Account Managers, and others in order to communicate and update each other on your efforts to ensure effective execution on customer success plans, and make progress on the growth strategy.</li> <li>Prepare and facilitate business review meetings, trainings, webinars, demos, and other strategic and supportive interactions.</li> </ul>Experience you’ll bring:<ul> <li>Ability to operate in a fast-paced professional sales motion environment.</li> <li>Exceptional communication, customer service, sales, and relationship building skills at all levels, including CXO.</li> <li>Excellent relationship building skills at the C-Level.</li> <li>Deep understanding of a successful customer success motion - able to execute the onboarding &amp; adoption process to drive customer health.</li> <li>Ability to define customer needs &amp; goals and drive onboarding and success plans to meet those goals and objectives.</li> <li>Basic technical knowledge on development and IT solutions.</li> <li>Significant experience working with Gainsight &amp; Salesforce.</li> <li>Experience implementing new processes within customer success.</li> </ul>Requirements:<ul> <li>Bachelor's Degree in Sales, or equivalent Professional experience</li> <li>3-5 years of progressive customer success experience or similar field (sales, pro services, consulting, technical enablement)</li> </ul>Why you’ll love working here:<ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.Physical and Mental Requirements:Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC Statement:Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual base salary + variable for this role is $144,000 - $160,000 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-NB #LI-Remote

Pluralsight

Senior Customer Success Manager - Strategic

Req ID: 76482 Location: Tulsa -TUL Areas of Interest: Bank Operations Pay Transparency Salary Range: Not Available Application Deadline: 05/26/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Discretionary <h2>Summary</h2> If you are interested in a career as a Client Solutions Professional, you've come to the right place. Our commitment to you is a positive work environment, a deep connection to our communities, and a focus on putting our clients first. As an industry-leading provider of sophisticated financial solutions, we believe no challenge is too big, and no opportunity is too small, when we work together to build relationships. <h2>Job Description</h2> The Client Solutions Professional I is Responsible for extensive research and obtaining bank generated documents and financial relationship data in response to client, third party, and line of business requests by utilizing the banks imaging systems and pre-conversion optical systems. Responsible for accurately documenting and archiving client requests and plans for each customer. Must comply with bank policy and procedure as well as ensure the bank is in compliance with state and federal regulations. <h2>Team Culture</h2> We live the company values in everything we do and act with honor and transparency. Integrity sets the foundation for team members to build trust with one another and build relationships. We are a high spirited team that likes to have fun. Positive feedback from customers is recognized and rewarded frequently. The team has the autonomy to make calls and complete requests without micromanagement. You are responsible for your performance. Management shares performance and quality control feedback on a regular basis. <h2>How You'll Spend Your Time</h2> <ul> <li>Each day offers challenges as well as growth opportunities. You will continuously be learning. You will face unique challenges and problems with customers. By answering customer questions and providing education, you’ll get a broad view of banking. </li> <li>You will provide exceptional customer service at the forefront of your role as you support Consumer Banking, Private Wealth, Business Banking, Commercial Banking, Financial Crimes, Corporate Security, BOMC and Legal Processing.</li> <li>You will counsel delinquent customers and work to establish formal and informal repayment plans, settlements, and work out plans.</li> <li>Accuracy is crucial. Knowing your daily tasks and whom to ask for assistance are vital. Each Client Solutions Professional has set goals to achieve.</li> <li>Time Management is a critical for meeting deadlines and court ordered compliance dates and ensures the reputation of the bank. You will prioritize requests from various sources and platforms for financial relationship data, bank generated documents, calculate balances/financial data and escalate concerns to leadership.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of an Associate’s Degree and 1-2 years of branch banking or customer service experience or equivalent combination of education and experience. <h2>Working Conditions &amp; Physical Requirements</h2> Office - 20 lbs BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Client Solutions Professional I

Schedule: 10am to 7pm, Must be able to work weekends! EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I: <ul> <li>Provide timely and accurate information to customers' requests and concerns.</li> <li>Assist customers, sales, and delivery drivers with purchases.</li> <li>Inbound calls and face to face interaction with customers regarding warranties and returns.</li> <li>Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.</li> <li>Flows up with factory on outstanding service orders to update status.</li> <li>Works non-sellable report to eliminate items waiting on parts.</li> <li>Partner with sales associates to meet and exceed customer service expectations.</li> <li>Ability to organize and manage multiple priorities.</li> <li>Maintain the office appearance by keeping everything neat and clean.</li> <li>File the daily invoices.</li> <li>Any other duties as directed by management.</li> </ul> Perks that come with the job as Customer Service Tier I: <ul> <li> Fun work environment!! </li> <li> Benefits Package - Health, Dental &amp; Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program </li> <li> Paid Vacation </li> <li>Employee Discounts 10% </li> </ul> EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. **Non-Safety Sensitive**

Mathis Brothers

CUSTOMER SERVICE TIER I

City of Tulsa

PEER RECOVERY SUPPORT SPECIALIST

Junior Account Manager - Adkast Responsibilities and Duties <ul> <li>Quality control and auditing</li> <li>Calling clients, verifying information and making updates to applications</li> <li>Data entry &amp; testing software 3rd party integrations</li> <li>Focus on strong customer service skills via phone and written communication</li> <li>Research in the multi-housing industry</li> <li>Answering phones and general customer service</li> <li>Reviewing reports &amp; helping clients understand how to use that data</li> <li>Providing demos &amp; training sessions including managing attendees &amp; reminders</li> </ul> Qualifications and Skills <ul> <li>Highly organized individual with consistent follow-through</li> <li>Must type at least 65 WPM with 90% accuracy</li> <li>Excellent written &amp; oral communication expertise - English majors are encouraged to apply!</li> <li>Solid data entry/keyboard skills</li> <li>Computer &amp; internet knowledge &amp; experience is preferred</li> <li>Extreme attention to detail</li> <li>Ability to memorize protocols and procedures</li> <li>Exhibit creative problem-solving</li> <li>Be an introvert with a positive attitude</li> <li>Establish and maintain strong client relationships</li> <li>Ability to work with a wide variety of clients and personalities</li> <li>Outstanding documentation and concise communication </li> <li>Ability to comprehend and manage client expectations</li> <li>Ability to work closely with all levels of the organization and to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments</li> <li>Ability to take ownership of assigned tasks</li> </ul> Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear; occasional lifting/carrying of 5+ pounds; speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Working conditions are primarily inside an office environment.

Spherexx

Client Success Account Manager(AdKast)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Product Support Specialists at Affirm provide fast and reliable service to our merchant business partners. This role is at the front line of our merchant support experience, and you will be responsible for ensuring that any technical or operational issues our merchants have are quickly resolved. You will become a product and payments expert, viewed by our clients as a trusted partner from whom they can reliably get quick and correct information. You will work cross-functionally with Affirm’s Sales, Client Success, Operations, and Engineering teams to provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale. What You'll Do: <ul> <li> Support Affirm’s merchant partners: E-Commerce retailers which utilize various platforms </li> <li> Utilize various troubleshooting techniques to resolve complicated technical or configuration issues </li> <li> Work closely with engineers to resolve technical and operational issues, and provide high-touch support to merchant partners </li> <li> Effectively manage multiple customer inquiries simultaneously, with appropriate prioritization </li> <li> Build scalable support processes and engage with feedback to streamline workflows </li> <li> Drive merchant partner communication and outreach about new features and enhancements </li> <li> Aggregate feature requests based on merchant partner feedback to guide future product planning </li> </ul> What We Look For: <ul> <li> Fluent in French and English (speaking and written) </li> <li> Bachelor’s degree or equivalent experience </li> <li> 2+ years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s) </li> <li> Ability to handle a high volume of requests with efficiency and empathy </li> <li> Passion and drive to change consumer banking for the better </li> <li> Great writing. You need to be able to clearly describe technical concepts and instructions in emails, but let your personality show and use these interactions as a chance to build relationships </li> <li> A knack for understanding complicated technical systems and concepts </li> <li> A record of taking responsibility for owning projects through completion and adapting completed projects as needs change </li> <li> Insight: you can see the questions and issues that motivate our merchants and collaborators, even if they’re not plainly stated </li> <li> Nice to have: Experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts </li> <li> Nice to have: comfort working with logs and formatted data to troubleshoot issues </li> <li> Level commensurate on experience </li> </ul> Pay Grade - D Equity Grade - 1 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $62,000 - $82,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Product Support Specialist I

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm’s mission is to deliver honest financial products to improve lives. We do this by partnering with top companies to offer responsible financial products at the point of sale. Working jointly with our clients, Affirm co-develops and executes on joint partnership strategies to innovate and grow the business. As a Business Analyst, you will be responsible for overseeing the entire lifecycle of cases, ensuring compliance with service level agreements (SLAs) and driving continuous improvement within our Service Delivery department. This role is integral to real-time business performance management as well as compliance with established regulatory requirements, as you’ll partner with cross-functional teams to monitor, track, and resolve customer cases. You will provide insights from data analysis, develop actionable recommendations, and collaborate closely with key partners such as Vendor Management, Quality Assurance, Training, Process, and Planning teams. What You’ll Do: Operational &amp; Case Management: <ul> <li>Oversee the end-to-end lifecycle of customer cases, ensuring resolution efficiency, accuracy, and quality.</li> <li>Monitor case queues, track aged cases, and ensure SLA compliance through proactive interventions.</li> <li>Collaborate with Workforce Management (WFM) and vendor teams to assign and track cases effectively.</li> <li>Perform root cause analysis (RCA) on escalations and drive corrective action.</li> </ul> Data Analysis &amp; Business Insights: <ul> <li>Compile weekly executive summary and key performance indicator reports</li> <li>Utilize quantitative and qualitative data to identify trends, performance gaps, and areas for improvement.</li> <li>Create dashboards and custom reports to track KPIs related to customer operations, fraud, and business performance.</li> <li>Provide executive-level summaries on key performance metrics, operational trends, and process enhancements.</li> <li>Distill insights from case audits and trend analysis to recommend operational changes.</li> </ul> Process Improvement &amp; Compliance: <ul> <li>Partner with key stakeholders to implement process enhancements aimed at improving customer and business outcomes.</li> <li>Support and/or create documentation of policies, workflows, and training materials to improve operational efficiency.</li> <li>Ensure compliance with regulatory requirements by identifying gaps and collaborating with risk and compliance teams.</li> <li>Lead initiatives to improve case handling, reduce resolution time, and enhance agent effectiveness.</li> <li>Support the development, documentation, and implementation of new policies and procedures.</li> </ul> Minimum Qualifications: <ul> <li>Bachelor’s degree in Business, Finance, Operations, or a related field, or 4+ years of relevant experience in customer operations, business analysis, or compliance.</li> <li>Strong data analysis skills with experience using Excel, SQL, or BI tools (e.g., Tableau, Power BI, Sigma).</li> <li>Experience working in customer service, fraud operations, or financial operations within a high-growth or fintech environment.</li> <li>Experience defining requirements and using data and metrics to draw business insights.</li> <li>Proficiency in CRM systems, case management tools, and reporting software.</li> <li>Ability to work effectively in fast-paced and evolving environment</li> <li>Ability to synthesize large datasets and extract meaningful insights.</li> </ul> Preferred Qualifications: <ul> <li>Experience in the fintech, technology, or energy industry.</li> <li>Knowledge of regulatory compliance in customer operations (e.g., consumer protection laws, fraud prevention).</li> <li>Prior experience in process automation and operational strategy.</li> </ul> Pay Grade - E Equity Grade - 2 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range per year: $71,000 - $91,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Business Analyst, Customer Experience

<h1>Customer Service - Customer Service Representative 105-1048</h1> Tulsa, OK, USA Req #791 Thursday, April 10, 2025 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

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