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Classy, an affiliate of GoFundMe, is a Public Benefit Corporation and giving platform that enables nonprofits to connect supporters with the causes they care about. Classy's platform provides powerful and intuitive fundraising tools to convert and retain donors. Since 2011, Classy has helped nonprofits mobilize and empower the world for good by helping them raise over $7 billion. Classy also hosts the Collaborative conference and the Classy Awards to spotlight the innovative work nonprofits are implementing around the globe. For more information, visit <a href="http://www.classy.org/" target="_blank">www.classy.org</a>. Classy'sCustomer Care Team is looking for an enthusiastic Product Support Generalist to help answer customer questions about the Classy platform. You’ll play a critical role in helping nonprofits across the country make the world a better place through product education, technical assistance and spirited encouragement. You’ll also serve as the voice of Classy’s brand, building rewarding relationships that keep customers engaged and enthusiastic. The ideal candidate has empathy, ability to work in a fast paced environment, and a knack for sharing knowledge. We want to talk to you if you love being part of a teamthat genuinely Cares about our nonprofit customers and the missions they serve. We aren’t your normal Customer Care team. We go above and beyond to advocate on behalf of our nonprofits across Classy to make their product and support experience world class. <h3>The job…</h3> <ul> <li>Use strong customer empathy to inspire nonprofits and build long-lasting relationships.</li> <li>Answer questions from a wide-range of nonprofits and internal teams about Classy products and services, including “How do I?” questions, technical troubleshooting and account related inquiries.This will primarily be via chat and email, with frequent phone/video calls. </li> <li>Solve complex customer problems FAST by collaborating across Classy teams. </li> <li>Become an expert on a state-of-the-art SaaS solution and how nonprofits use it to fundraise.</li> <li>Work as part of a team to deliver shared goals while also thriving autonomously.</li> <li>Improve processes, systems and customer interactions through aggressive innovation. </li> <li>Serve as the voice of our customers by passing along critical insights to our product team. </li> </ul> <h3>You…</h3> <ul> <li> Exceptional oral and written communication. Must communicate effectively across phone, email, chat and social channels. </li> <li> World-class organizational skills. Thrive in a world where you’ll balance customer questions and complex assignments with many moving parts. </li> <li> Strong emotional intelligence. You can read each customer, empathize with their unique challenge and adapt to deliver world-class experiences. </li> <li> Extremely process-oriented. You’re resourceful when a process or an answer doesn’t exist. </li> <li> You do your best work as part of a team. You thrive in highly-matrixed environment and live for working with your teammates, customer success, product management and development. </li> <li> Mission-driven mindset. You want a job with purpose and serve customers who are building a better world for us all. </li> <li> Dream BIG and execute smart. Your enthusiasm for challenging the status quo through innovation is contagious. </li> <li> Proactively uncover opportunities. You can identify trends, investigate anomalies and present recommendations to leadership and your cross-functional partners. </li> <li> Customer service experience. You are energized every morning when you wake up, knowing you get to help nonprofits that solve a wide range of issues. </li> </ul> <h3>Preferred…</h3> <ul> <li> Experience working with nonprofits. If you already have a deep understanding of the unique challenges nonprofits face, we want to hear from you. </li> <li> CRM experience. Knowledge of CRM/Ticketing systems with rigorous tracking</li> <li> Basic HTML/CSS knowledge. Basic skills in HTML and CSS can be useful for formatting emails, troubleshooting issues in communication platforms, or resolving issues with website forms.</li> <li> Understanding of Remote Work tools. Understanding tools like Slack, Zoom, and project management systems is helpful.</li> </ul> <h3>Why you’ll love it here...</h3> <ul> <li> Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li> <li> Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li> <li> Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.</li> <li> Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.</li> <li> Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, and commuting, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li> <li> Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.</li> <li> Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li> <li> Community Engagement: Make a difference through our volunteering and Gives Back programs.</li> </ul> We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us! GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status. The total annual salary for this full-time position is $47,000 - $70,000 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process. If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="#">accommodationrequests@gofundme.com</a> Dedication to Diversity GoFundMe and Classy are committed to leveraging Diversity, Equity, Inclusion, and Belonging to cultivate a culture that embraces and supports the unique identities, experiences, and perspectives of our people and customers. Our diversity recruiting priority is recognized under our first DEIB Driver: Opportunity Foster Diversity - we identify, recruit, and invest in top talent- ensure our people reflect the unique identities, experiences, and perspectives of the communities we serve and are all given the chance to grow. Global Data Privacy Notice for Job Candidates and Applicants: Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. Learn more about GoFundMe: We’re proud to partner with <a href="https://www.gofundme.org/" target="_blank">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2024/08/GoFundMe.org-FY24-Annual-Report.pdf" target="_blank">FY ‘24 annual report</a>. Our<a href="https://www.gofundme.com/c/gofundme-2024-year-in-help" target="_blank"> annual “Year in Help” report </a>reflects our community’s impact in advancing our mission of helping people help each other. For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank">Newsroom</a>.

Classy

Product Support Generalist I

Help Desk Support Consultant/ Support Tech (Level 1) We are currently searching for a Help Desk Support Consultant/Level 1 Tech Support to join our team of over thirty five amazing IT specialists. In this position you will work closely with some of our largest and most complex clients using your customer service and technical skills to solve their biggest problems and open up their biggest opportunities. By supporting new technologies and processes you will revolutionize the way your clients’ businesses operate and grow. This is a foundational team member opportunity in Tulsa and you will be part of the first five team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years. Why are we building this team in Tulsa? Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us. About You You’re not just a hard working, analytical and forward-thinking team player that loves to learn new technologies. You live for fast-paced work, and have outstanding communication skills and patience with customers that might not be as tech savvy as you are. You love keeping things organized and on track, and collaborating with your coworkers to achieve objectives. How You Will Make an Impact <ul> <li>You will listen to your clients and their stakeholders, learning their business and tailoring your support to meet their needs.</li> <li>Support multiple clients and projects (usually 3-4 at a time) both remotely and on-site.</li> <li>Manage expectations and timelines for tickets with clients.</li> <li>Do hands-on work with multiple technologies including basic firewalls, switches, servers, email services and general helpdesk support.</li> <li>Meeting with clients regularly to solve their problems.</li> <li>Document work performed at client meetings, including time spent, and report back to your manager with any follow up items.</li> <li>Work with your manager, and other team members to recruit, train and build our team of project managers and engineers here in Tulsa.</li> <li>Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.</li> </ul> Skills &amp; Qualifications (even if you do not meet these skills 100% we still welcome you to apply) This is a full time, salary position for a Help Desk Support Consultant/Level 1 Tech Support who will be responsible for supporting multiple clients. Reporting to the Support Delivery Manager your skills will include: <ul> <li>IT Support experience supporting clients with complex technology platforms.</li> <li>Experience dealing with challenging tickets, scenarios and clients.</li> <li>Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.</li> <li>Email platforms including Microsoft 365 and Google Workspace.</li> <li>New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.</li> <li>Basic understanding of TCP/IP, networking, VPN and firewalls.</li> <li>Basic understanding of Sonicwall, Meraki, Ubiquiti and Cisco Small Business Products preferred.</li> <li>Windows 8/10/11 - Basic Support relating to the tickets being worked on.</li> <li>Mac OsX Support - Basic Support relating to the tickets being worked on.</li> <li>Some exposure to Connectwise Command or similar RMM products.</li> <li>IT Glue experience preferred but not required.</li> </ul> What we offer: <ul> <li> Competitive Salary Range for the position: $50,000-$65,000 (based on experience) <ul> <li>Annual bonus.</li> <li>Comprehensive health benefits, paid premium (medical, dental, vision).</li> <li>Paid holidays, sick days and federal holidays.</li> <li>Ongoing paid training and growth opportunities.</li> <li>Hybrid office and work from home (office located downtown Tulsa)</li> </ul> </li> </ul> About Contango It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together. Serving over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship. At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together. Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment, deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.

Contango

Level 1 IT Support Technician

<h1>Customer Service - Customer Service Representative 105-1040</h1> Tulsa, OK, USA Req #724 Friday, January 10, 2025 JOB SUMMARY: Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change. KEY RESPONSIBILITIES: <ul> <li>Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies. </li> <li>Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.</li> <li>Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract. </li> <li>Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.</li> <li>Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.</li> <li>Provide interpretation services for all product lines via the contracted language line service as appropriate. </li> <li>Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.</li> <li>Effective problem resolution skills that demonstrates balance of company and customer needs.</li> <li>Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.</li> <li>Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.</li> <li>Understanding and striving to meet or exceed call center metrics while providing excellent customer service.</li> <li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li> <li>Perform other duties as assigned.</li> </ul> QUALIFICATIONS: <ul> <li>Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.</li> <li>Ability to resolve conflict and diffuse tension</li> <li>Strong time management skills and decision- making skills.</li> <li>Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.</li> <li>Ability to work under stress with production and quality standards.</li> <li>Proficient in Microsoft Office applications.</li> <li>Highly organized and attentive to detail.</li> <li>Flexibility, ability to adapt to change.</li> <li>Successful completion of Health Care Sanctions background check.</li> <li>Bilingual skills a plus.</li> </ul> EDUCATION/EXPERIENCE: <ul> <li>High school diploma or equivalent required</li> <li>1-year customer service experience with direct interactions with customers</li> <li>Contact center or medical field experience preferred</li> </ul> CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin <h2 id="otherDetailsHeader">Other details</h2> <ul> <li> Job Family Commercial </li> <li> Pay Type Hourly </li> </ul> <a href="#"> Apply Now </a>

CommunityCare

Customer Service - Customer Service Representative 105-1040

Req ID: 75974 Location: Tulsa -TUL Areas of Interest: Consumer Product Management; Business/Technical Analysis; Consumer Product Analyst; Digital Technology; Information Technology Pay Transparency Salary Range: Not Available Application Deadline: 02/08/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> For over a century, BOK Financial has grown alongside its clients, offering tailored services and strategies for business, consumer, and wealth clients. Our extensive range of services allows us to compete nationally while our local decision-making and community connections make us good neighbors. Our purposeful diversification ensures resilience and stability, highlighting our expertise and commitment to meeting all your financial needs. <h2>Job Description</h2> The Manager, Product Intelligence and Support is responsible for overseeing the policies and practices for gathering research on market conditions, competitors and consumer trends. Manages a team to review changes to the marketplace and industry and adjusts marketing plan accordingly. Manages and directs the product pricing functions for the retail bank, supporting loan and deposit pricing for the Consumer/Business teams. Analyzes and presents gathered research to sales, product and channel management, and senior leadership. Manages channel operations functions for assigned digital product lines across the division. This role manages product operations managers, pricing managers and customer/competitor insights analysts in support of divisional objectives and directly impacts the P&amp;L of the division. <h2>Team Culture</h2> Every day, our team members push the boundaries of what’s possible, striving for excellence with our teams, clients, and business. As a financial institution that breaks the mold, we focus on building relationships through expertise and sound advice, rather than merely promoting products. Join us to build your career, fuel your curiosity, develop lasting relationships, and make a real impact. Even after more than a century, we’re more excited than ever about our future. <h2>How You'll Spend Your Time</h2> <ul> <li>You will lead and direct product pricing strategy for consumer/business banking.</li> <li>You will manage staff to execute pricing strategies, ensuring competitive pricing and bank profitability.</li> <li>You will represent the division on the product pricing committee, presenting strategies, risks, and outcomes to senior leadership.</li> <li>You will manage competitive market intelligence, providing quarterly insights on industry trends to the Consumer Leadership Team.</li> <li>You will work cross-functionally with various departments to enhance competitive position through effective strategy analysis.</li> <li>You will lead Product Operations managers to support, implement, manage risk, and ensure product compliance.</li> <li>You will direct staff, including product operations managers, pricing managers, and insights analysts, handling usual managerial duties.</li> <li>You will guide the team’s strategic objectives, communicate upper management directives, and ensure compliance with regulations and policies.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree in a business related field and 10+ years experience in product management or equivalent combination of education and experience. <ul> <li>Advanced knowledge of marketing principles including product management, development, and positioning. </li> <li>Thorough knowledge of product suite and advanced knowledge of applicable consumer banking laws, banking regulations and industry compliance issues</li> <li>Advanced knowledge of consumer/small business banking products and services in area of responsibility.</li> <li>Strong communication (written and oral) and interpersonal skills with a focus on teamwork; including the ability to foster/manage relationships across multiple departments and affiliates in all states.</li> <li>Strong time management, organization, and multi-tasking skills to effectively handle projects in a fast-paced, high volume, and deadline intensive environment. </li> <li>Excellent analytical and organizational skills including database analysis, spreadsheet analysis, advertising, and research</li> <li>Proven ability to present and explain technical information in a way that persuades others and gains understanding</li> <li>Excellent problem solving abilities; ability to spot patterns quickly and calculate various scenarios</li> <li>In-depth knowledge of project management, resource management practices and change management techniques</li> <li>Familiar with SQL concepts. </li> <li>Advanced PC application skills including Word and Excel.</li> <li>Six Sigma or other Business process mapping skills and experience a plus </li> </ul> BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Manager, Product Intelligence and Support

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. We’re looking for a Technical Support Associate to help us empower our customers to excel in their endeavors and to continuously enhance Webflow to its fullest potential. <h2>About the role </h2> <ul> <li>Location: Remote-first (Mexico City)</li> <li>Full-time </li> <li>Permanent </li> <li>The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. The specific base pay within this range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills. <ul> <li>Mexico City (figures cited below are in MXN and pertain to workers in Mexico)</li> <li> [TBD]</li> </ul> </li> </ul> Please visit our <a href="https://webflow-about.webflow.io/careers" target="_blank">Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter. <ul> <li>Reporting to one of the Managers for Technical Support</li> </ul> As a Technical Support Associate you’ll … <ul> <li>Deliver consistently exceptional customer experiences to every Webflow user.</li> <li>Assist customers in support queues utilizing various tools such as Zendesk and Jira.</li> <li>Document and report bugs, resolve issues, and foster collaboration within the team to ensure top-tier customer satisfaction.</li> <li>Advocate for our customers' needs, collaborating closely with your team and manager to identify opportunities for enhancing our product and services.</li> </ul> In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role. <h2>About you </h2> Requirements: <ul> <li>Business-level fluency to read, write and speak in English[ </li> <li>Must live in Mexico City and/or the surrounding 16 boroughs</li> </ul> You’ll thrive as a/an Technical Support Associate if you: <ul> <li>Demonstrated high-touch customer support experience in SAAS or technical services, including email, phone, and live chat.</li> <li>One or two years working in technical support roles.</li> <li>Self-learning ability and quick adaptability to keep pace with evolving product features and new digital tools</li> <li>Deep understanding of Webflow products or similar web design tools.</li> <li>Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow knowledge.</li> <li>Analytical and critical thinking skills for technical troubleshooting.</li> <li>Autonomous, creative, and supportive team player.</li> <li>Practices radical candor for clear communication and creative problem-solving.</li> <li>Have demonstrated written and verbal communication skills in the English language </li> <li>Advocate for others – customers and colleagues – and you want to build a career in customer support</li> <li>Experience working with Google Workspace, Slack, Zendesk and Confluence </li> <li>Must be able to work Wednesday - Sunday (off Monday + Tuesday)</li> </ul> <h3>Our Core Behaviors:</h3> <ul> <li> Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers</li> <li> Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment</li> <li> Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care</li> <li> Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates</li> </ul> <h3>Benefits &amp; wellness</h3> <ul> <li>Equity ownership (RSUs) in a growing, privately-owned company.</li> <li>100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment</li> <li>12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement</li> <li>Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program</li> <li>Access to mental wellness and professional coaching, therapy, and Employee Assistance Program</li> <li>Monthly stipends to support health and wellness, smart work, and professional growth</li> <li>Professional career coaching, internal learning &amp; development programs</li> <li>401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage</li> <li>Discounted Pet Insurance offering (US only)</li> <li>Commuter benefits for in-office employees</li> </ul> Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law. <h3>Remote, together</h3> At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are <a href="https://webflow.com/diversity-equity-inclusion" target="_blank">committed</a> to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records. <h3>Stay connected</h3> Not ready to apply, but want to be part of the Webflow community? Consider following our story on our <a href="https://webflow.com/blog" target="_blank">Webflow Blog</a>, <a href="https://www.linkedin.com/company/webflow-inc-/" target="_blank">LinkedIn</a>, <a href="https://twitter.com/webflow" target="_blank">X (Twitter)</a>, and/or <a href="https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm" target="_blank">Glassdoor</a>. <h3>Please note:</h3> We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered. To join Webflow, you'll need a valid right to work authorization depending on the country of employment. If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes. For information about how Webflow processes your personal information, please review <a href="https://webflow.com/legal/applicant-privacy-notice" target="_blank">Webflow’s Applicant Privacy Notice</a>.

Webflow

Technical Support Associate (US Remote - West Coast, HI, AK Only)

Req ID: 75986 Location: Tulsa -TUL Areas of Interest: Commercial Banking Pay Transparency Salary Range: Not Available Application Deadline: 02/08/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> If you're ready to grow your career in Commercial Banking, you've come to the right place. As a leading provider of sophisticated financial solutions, we are committed to providing exceptional customer experience in a positive work environment, and passionate about serving our communities. Delivering tailored solutions for middle-market privately owned businesses is at the heart of our organization, and as a Relationship Manager, what you do matters. <h2>Job Description</h2> The Relationship Manager II – Commercial Banking is primarily responsible for delivery of various financial products and the servicing of commercial loans to middle-market privately owned businesses. This position requires strong knowledge of the commercial underwriting approval processes. Fully knowledgeable on Wealth Management products, Treasury Services, deposit offerings, and the other bank services. Responsible for managing portfolios, which include the larger more profitable customer relationships. <h2>Team Culture</h2> Meaningful impact comes from working together. Our team is a small and cohesive unit, even our executives pitch in to help with clients. Our camaraderie, shared decision making, mutual respect for others, and desire to win are what make us successful. Managers at all levels practice an open door policy to encourage candid communication, feedback, and discussion. Ideas on how to impact the bottom line are listened to, encouraged, and respected. As a team, we are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes. We are proud of the company’s contributions to the organizations we serve and the great opportunity we have to give back. <h2>How You'll Spend Your Time</h2> <ul> <li> You’ll prospect, network, develop new business, and cross-sell our services. </li> <li> You’ll participate in community and professional activities to enhance our image and expand your network of business contacts for development of new business. </li> <li> You’ll partner with credit on the approval, documentation, and booking processes. Analyzing and evaluating credit requests, writing loan commitments, and recommending appropriate risk rating and issue declinations. </li> <li> You’ll monitor and manage existing credit relationships, including credit renewal, review detailed analysis of current financial statements and collateral valuations, cash flow analysis, managing delinquencies, and document exceptions. </li> <li>You’ll compile reporting to monitor asset, credit quality, and compliance with policy/regulation, and determine appropriate action for wire transfers.</li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s degree and 3-5 years’ experience in a commercial lending environment or 9-11 years’ equivalent experience <h2>Working Conditions &amp; Physical Requirements</h2> Office - Occasional Travel BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Relationship Manager III - Commercial

<a href="#">Apply</a> Description Superimposed Direct Support Professional Full-Time, Hourly $15.00/hour Up to $800 referral bonus New Full-Time 3-Day Work Week Schedules with Premium Pay Available! Come work a full-time job and have 4 days off! We are seeking a compassionate and dedicated DSP to provide exceptional care and support to individuals with developmental disabilities in a variety of home settings. This is a floating DSP position, requiring the ability to travel between multiple homes while maintaining consistent hours and workdays. The ideal candidate will have prior experience working with individuals with developmental disabilities, a strong work ethic, and commitment to fostering independence and community integration. We have several shifts and schedules to meet your needs. These are general options, but we have a lot of variety within these:? <ul> <li> Shifts: Days: 7am-7pm, 8am-8pm, 9am-9pm &amp; Nights: 7pm-7am, 8pm-8am, 9pm-9am</li> <li> Schedules: Sun/Mon/Tue and Thu/Fri/Sat</li> <li>12-hour work shifts allow for full-time work and up to 16 days off per month! You can have more than half the year off, but still work full-time, OR we allow and encourage you to pick up additional shifts! </li> </ul> More about A New Leaf and this position: Since A New Leaf was founded in 1979, our mission has been to provide job training, life skills and residential services to elevate confident independence and self-sufficiency for people with intellectual and developmental disabilities and autism. This position is a companion to individuals with developmental disabilities and assist them in acquiring daily living skills. Providing daily support which includes but not limited to: personal care, daily meal preparation, medication administration, daily activities, transportation, and continued focus on implementation of individualized objectives. Benefits include: <ul> <li>Premium pay on the weekend - equivalent to 1.5x your hourly rate!</li> <li>Three-day and four-day workweeks available (lots of work/life balance)</li> <li>Paid time off</li> <li>Health, vision, dental, short- and long-term disability, and life insurance options</li> <li>Matching 403b</li> <li>Career advancement opportunities (we like to promote from within!)</li> </ul> Requirements Qualifications: <ul> <li>Must be at least 18 years of age</li> <li>Must be able to drive, have and maintain a valid Oklahoma driver’s license.</li> <li>Must always have and maintain car insurance coverage.</li> <li>American Sign Language - ASL - preferred</li> <li>Must be able to pass a state and federal background check.</li> <li>Must maintain eligibility to operate agency vehicles.</li> <li>Physical capacities must include bending, stooping, lifting at least 40 pounds, and the ability to lift, transfer, and position individuals served.</li> <li>Must be able to work with frequent interruptions, deal with diverse personalities during difficult/sometimes stressful situations and still complete job assignments.</li> <li>Must be able to communicate orally, both over the phone and face-to-face.</li> <li>Must be able to prepare and read written documentation as well as perform and understand basic mathematical functions.</li> <li>Must follow policy and procedures of A New Leaf, Inc.</li> <li>Ensures all individuals served are safe in their environment and program participation.</li> <li>Must fulfill all training and in-service requirements necessary to work with individuals served within the timeframe required by A New Leaf, Inc. and the State of Oklahoma.</li> </ul>

A New Leaf

Superimposed Direct Support Professional

Who We Are At Onafriq, we believe that the only currency that matters is access. Our mission is to make borders matter less by connecting Africans to each other and to the world, giving them access to the global digital economy. We are Africa's leading omnichannel payments platform, enabling real-time cross border cross scheme and cross currency payment within, from and to the continent digitally and offline. We partner with mobile network operators, mobile transfer operators, global enterprises, and financial institutions to connect over 400 million mobile money users to a world of limitless possibilities. As a leading fintech company, we strive toward elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to simplify, care, and be revolutionary. Our people are talented, curious, passionate, and the reason our company does exceptional things. Excellence in nurturing our people and their passions is foundational to our success as a business. The Onafriq team has doubled in the past year and continues to grow rapidly. Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, Nigeria, and Port-Louis, Tulsa and many employees work remotely from locations where we do not have offices. We pride ourselves on world-class team and world class operations. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, BCC in the DRC, and FCA in the UK. The Role The Card business unit is Onafriq’s home for innovation. It identifies, incubates, and realizes new products and synergies between the various Onafriq group companies. It creates an in-house space for driving innovation and nurturing our next-gen products. As an Operations Support Analyst, you will work closely with the operations, product and development teams to execute processes and lead operational teams support in line with the Company’s overall delivery strategy. This role is critical in ensuring the seamless execution of our business processes and the delivery of exceptional customer experiences. The ideal candidate will have an understanding of the fintech industry &amp; processes. The position will be based in Africa and Tulsa, and work with individuals across Africa as well as Tulsa, Oklahoma (USA) time zones. Familiarity with working for an international organization with teams across multiple time zones is mandatory. Responsibilities Operational Support: <ul> <li> Assist in the execution and management of solution launches, updates, and enhancements to ensure smooth operations. </li> <li> Support node requests that are BAU to ensure functional card programs. </li> <li> Treat tickets within SLA. </li> <li> Manage updates of transactions and queries for ticket resolution. </li> <li> Acknowledge and adequately respond of all issues escalated to the teams through the various channels (Slack, email, etc.) </li> </ul> Data Analysis: <ul> <li> Analyze card management performance metrics and user feedback to identify areas for improvement and inform decision-making. </li> </ul> Compliance Management: <ul> <li> Ensure that all operation processes comply with regulatory requirements and internal policies, including but not limited to PCI DSS. </li> </ul> Essential Skills <ul> <li> Strong communication skills (oral and written) </li> <li> Fast learner with strong problem-solving skills </li> <li> Experience in cards/payments/transaction processing domain </li> <li> Can work autonomously in a highly demanding and often ambiguous environment </li> <li> Thrives in a diverse, collaborative environment involving different stakeholders and subject matter experts </li> <li> Highly organized and able to prioritize work appropriately </li> <li> Willing to take accountability for work produced </li> <li> Comfortable working in a highly complex environment </li> </ul> Qualifications and Experience <ul> <li> 3+ years of experience in operations management, preferably within the fintech or financial services industry. </li> <li> Proven track record of driving operational improvements and achieving business goals. </li> <li> Strong understanding of fintech regulations, compliance requirements, and industry trends. </li> <li> Excellent customer service attitude and the ability to cope with and manage a constantly changing environment </li> </ul> Why work for us: <ul> <li> We are the cutting edge of fintech in Africa </li> <li> <a href="https://www.fastcompany.com/company/mfs-africa" target="_blank">Ranked by Fast Company as Second Most Innovative Company in Africa</a> </li> <li> Attractive package including flexible benefits and competitive remuneration </li> <li> Diverse, inclusive, gender-balanced company culture representing &gt;28 nationalities and speaking &gt;20 languages </li> <li> Massive growth potential </li> <li> We operate a flexible remote working and unlimited leave policy but there is an expectation that you will be working in the office from time to time </li> <li> We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do </li> </ul>

Onafriq

Operations Support Analyst

Job Description:As the Director of Commercial Customer Success, you will own developing and driving overall customer success strategy and renewal ARR across thousands of customers. You will drive a strategic vision for Pluralsight within the customer base to drive adoption and value realization at scale. In this role, you'll be responsible for guiding and coaching Customer Success Managers on success planning, adoption strategies, and customer critical issues. You'll also work with peer sales directors, global CSM directors and VPs to drive renewals and expansion opportunities to achieve best-in-class gross and net retention targets. What you’ll do: <ul> <li>Empower and encourage your teams to drive towards targets while also focusing our customers</li> <li>Drive and develop new initiatives and other key programs as required to evolve our Customer Success strategy. Particularly focused on a balance of human lead and digitally lead engagements.</li> <li>Ensure alignment of strategy/approach between Sales and Customer Success</li> <li>Meet and exceed Net Retention and Gross Retention goals</li> <li>Support operations on behalf of your segment, such as forecasting, recruiting, training, quality assurance, CSM capacity, and customer feedback</li> <li>Monitor and measure customer health and proactively mitigating risk</li> <li>Build relationships with our top customers to foster upsell, prove value and to ultimately drive retention</li> </ul> Experience you’ll bring: <ul> <li>Experience in customer facing roles, preferably in the SaaS industry</li> <li>Experience leading multiple teams who own the renewal transaction</li> <li>Product lead growth of Digital Touch/Scale Experience</li> <li>Direct experience negotiating renewals and driving ARR</li> <li>Experience in working with and implementing enterprise customer success and sales processes and methodologies</li> <li>Travel up to 30% required</li> <li>Experience with the office of the CIO/CTO</li> <li>Deep understanding of change management</li> <li>Experience with Gainsight and Anaplan</li> </ul> Requirements: <ul> <li>Requires a minimum of 12 years of related or equivalent experience; or 8+ years and an advanced degree.</li> <li>2 years minimum experience in a leadership role</li> </ul> <h2>Why you’ll love working here:</h2> <ul> <li>We’re remote- and hybrid-friendly</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul> <h2>About us:</h2> We’re Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud products, teams can develop critical skills, improve processes and gain data-driven insights. Learning and development are at the core of who we are. We’re out to help every technologist build better, and we’re looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation. Physical and Mental Requirements Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow. EEOC Statement Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation. For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>. The annual base salary + variable for this role is $173,300 - $192,500 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary and variable, this role may also be eligible for benefits and bonuses. Applications must be submitted within 90 days after the initial posting date to be considered. #LI-NB #LI-Remote

Pluralsight

Director, Customer Success

<h2>Job Details</h2> Level Experienced Job Location Community Care College - Tulsa, OK Position Type Part Time Education Level High School Job Category Education <h2>Description</h2> The Customer Relations Specialist will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answering a multi-line phone system, project management, becoming well-versed in admissions, and taking lead calls from prospective students. Will assist other departments daily with administrative and clerical duties. Primary Responsibilities: <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines</li> <li>Transfer calls, retrieve and take messages</li> <li>Train with Admissions Department on lead calls</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Assist Admissions with bulk mail-outs as needed</li> <li>Print school catalogs and other school-related documents</li> <li>Accept and sign for deliveries</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Maintain front desk supplies and place orders as needed</li> <li>Answer questions for prospective students (as much as possible) if Admissions is not available</li> <li>Assist new students on their first day</li> <li>Develop strategies and carry out routine office duties to achieve efficiency and effectiveness</li> <li>Develop and maintain efficient filing systems as needed</li> <li>Handle confidential materials relevant to company business</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Produce high-quality communications, oral and written, on behalf of the College</li> <li>Prepare reports and other documents when necessary</li> <li>Manage projects that may include researching, typing, compiling data, and communicating with various individuals or departments to obtain appropriate information</li> <li>Interact daily with students (customers), management, vendors, and employees ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Report all complaints to the supervisor or general manager</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year.</li> </ul> Benefits: <ul> <li>Health Insurance</li> <li>Dental Insurance</li> <li>Vision Insurance</li> <li>Life insurance</li> <li>Generous PTO policy</li> <li>Personal days</li> <li>Paid holidays</li> <li>Birthday holiday</li> <li>Bereavement</li> <li>Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan</li> <li>401k match</li> <li>Discounted gym membership</li> <li>Free monthly services</li> <li>Community service benefit</li> </ul> <h2>Qualifications</h2> Skills &amp; Abilities: <ul> <li>Must have high regard for personal hygiene</li> <li>Professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communications skills</li> <li>Excellent organizational skills</li> <li>Ability to maintain confidentiality is a must</li> <li>Computer literacy required, with advanced proficiency in using the internet, email, software/apps such as Google Workspace, Microsoft Office (MS Word, Excel, PowerPoint)</li> <li>Ability to quickly learn other basic campus management software</li> </ul> Education &amp; Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Associate degree from an accredited institution (preferred)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul>

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