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Job TitleClient Care ManagerJob Description SummaryThe Client Care Manager serves as the connection between the client delivery teams, platform resources, service lines, advisory groups, and research. The Client Care Manager acts as a trusted advisor, consulting teams on how to tell a clear, consistent, and crafted message to their clients with the intent of strengthening the relationship and growing the business. The Client Care Manager has strong graphic design skills and focuses on client data and analytics, delivering insights through actionable presentations, reports, and dashboards, to increase visibility of gaps, risks and potential growth opportunities. The Client Care Manager is dedicated to fostering a GOS culture focused on sharing of best practices, innovation, and peer collaboration.Job DescriptionResponsibilities <ul> <li>Provide client-facing presentation and communications support to ensure delivery of a clear, consistent, and crafted message</li> <li>Produce content and graphics for client-facing presentations, quarterly business reports, marketing brochures and dashboards</li> <li>Design dynamic PowerPoint templates to be used as “grab and go” materials</li> <li>Ensure client deliverables adhere to corporate identity guidelines</li> <li>Maintain an organized library of inspirational marketing material, including tools and resources, for all GOS employees to use</li> <li>Present during “Office Hour” training sessions to teach account management teams how to use Client Care tools, under the direction of the Sr. CC Manager</li> <li>Partners with GOS account teams to keep client statistics and account data current</li> </ul>Requirements <ul> <li>3-5 years of experience in a related or similar field</li> <li>Marketing, Business Administration, or relevant field of study (or currently in pursuit of)</li> <li>Ability to quickly learn, adapt and produce a high volume of quality materials in a fast-paced environment</li> <li>Strong PowerPoint skills</li> <li>Proficiency with Microsoft Teams and Microsoft Office Suite (Word, Excel), and a working knowledge of the Adobe Creative Suite (InDesign, Illustrator, and/or Photoshop). Experience with email campaign tools a plus.</li> <li>Must be able to quickly troubleshoot and develop solutions to requests from account teams and clients using the resources available</li> <li>Excellent interpersonal skills with high initiative, flexibility, and team approach to work</li> <li>Great collaborator with the ability to work with cross-functional teams as needed.</li> <li>Excellent oral and written communication skills</li> <li>The qualified candidate will be detail-oriented, able to handle multiple projects simultaneously, extremely professional, and customer service oriented</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $85,000.00 - $100,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

Cushman & Wakefield

Client Care Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Team The Merchant Services Production Support team is a global group responsible for monitoring and tracking merchant services production systems. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to track and manage all production incidents and to ensure they are properly documented. changes to the production environment. What You Can Expect You will join a global team based in several locations whose primary focus will be on providing front line support for US based merchants ranging from small businesses to large hospital systems. This is an excellent opportunity to join a well-established team; supporting credit card processing and ecommerce applications while partnering with our development team to rollout support for state-of-the-art, real-time, high availability systems developed with cutting edge technologies. What You Will Do <ul> <li>Deliver application support for in-house and cloud deployed applications.</li> <li>Analyze reported issues to engage relevant investigation teams.</li> <li>Access impact of production issues via analysis of logs.</li> <li>Drive discussions with partner teams to identify resolutions to production issues.</li> <li>Clearly document and draft clear, concise, communication on production incidents to share with stakeholders.</li> <li>Identify platform vulnerabilities and opportunities for improvement.</li> <li>Maintain metrics to help drive improvement in all areas of Production Services.</li> </ul> Your Background <ul> <li>Comfortable leading discussions.</li> <li>Excellent communication and documentation skills</li> <li>Experience supporting application in larger production environments.</li> <li>Strong Project and time Management skills.</li> <li>Knowledge of information systems elements (hardware, software, network) and their application to business functions/processes</li> </ul> <ul> <li>Knowledge database concepts and MS Office.</li> <li>Understanding of how data flows through computer networks. </li> </ul> Technical Skills <ul> <li>Bachelor’s degree or foreign equivalent in Computer Engineering, Computer Science, Information Technology, or a related field.</li> <li>Solid understanding of the SDLC, ITIL processes, change management, release management and configuration management.</li> <li>Credit Card industry and eCommerce experience.</li> <li>Experience with analytics platforms like Splunk, Datadog, CloudWatch, or NewRelic.</li> <li>Experience with monitoring platforms like SiteScope and Dynatrace.</li> <li>Strong knowledge of Cloud technology preferably AWS (EC2, ECS, ALB, NLB, RDS, SQS, CloudWatch)</li> <li>Exposure to Point-of-Sale Technologies like PAX, Clover, Square.</li> </ul>

Bank of America

Vice President, Merchant Services, Application Production Support, Global Technology, Australia

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! **This position is open for the entire market and the specific Financial Center location will be based on business needs. If you are offered a position, you will train at one financial center, and then potentially move to another location that is within a reasonable commuting distance of your home to the extent permitted by applicable law.** Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Loan Originators Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Silicon Valley East

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: <ul> <li>Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified</li> <li>Must be speak Spanish fluently and pass a Bilingual Spanish assessment</li> <li>Records data captured during client interactions accurately</li> <li>Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis</li> <li>Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy</li> <li>Complies with industry regulations, bank procedures, integrity levels of the department's system and financial controls</li> </ul> Skills: <ul> <li>Must be fluent in Spanish and English</li> <li>Conflict Management</li> <li>Customer and Client Focus</li> <li>Decision Making</li> <li>Fraud Management</li> <li>Oral Communications</li> <li>Active Listening</li> <li>Attention to Detail</li> <li>Data Collection and Entry</li> <li>Issue Management</li> <li>Problem Solving</li> <li>Adaptability</li> <li>Collaboration</li> <li>Critical Thinking</li> <li>Influence</li> </ul> Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift:2nd shift (United States of America) Hours Per Week: 40

Fraud Client Services Representative - Bilingual Spanish

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description This position will be responsible for supporting Institutional/internal, Intercompany and client business. Close interaction with Trading, Sales, and other Operational support groups will be required. Responsibilities <ul> <li>Providing transaction support for traders to reduce risk and timing delays on both client and proprietary trades processing</li> <li>Providing risk control on client exposure via marks, collateral management and fail support</li> <li>Timely calculation on exposure and break investigation</li> </ul> Performing functions such as: <ul> <li>Intercompany reconciliations</li> <li>Front end trading system to back end system position and cash reconciliations</li> <li>Trade check out, adjustments and settlement resolution</li> <li>Analyzing trade processing opportunities for improved STP</li> <li>Proactively managing client and desk inquiries, as well as improving overall relationships</li> <li>Working closely with the trading desk to ensure all trades are correctly captured and reported in the books and records</li> </ul> Qualifications <ul> <li>Two to three years of industry experience</li> <li>University degree in Business or Finance or a related field</li> <li>Canadian Securities Course an asset</li> <li>Strong computer skills including Microsoft Access and Excel</li> <li>Sound knowledge of Canadian settlement practices, debt and equity markets, and industry regulations</li> <li>Must be able to work in a fast paced and detail oriented environment</li> <li>Strong written and oral communication skills</li> <li>Excellent organizational and time management skills</li> <li>Initiative, good judgment and attention to detail are required in ensuring timely resolution with minimal exposure</li> <li>Adept at problem solving and the ability to handle a variety of tasks simultaneously &amp; efficiently</li> </ul> What Bank of America Offers Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees. Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization. Bank of America is an Equal Opportunity Employer. Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

Debt Trade Support

SiteOne Landscape Supply

Customer Sales & Service Rep I - Bilingual Preferred (English/Spanish)

Job TitleIT Support ManagerJob Description SummaryCushman &amp; Wakefield's Client Technology Solutions team seeks to provide technology-enabled solutions supporting increased operational efficiencies and enhanced occupant experiences. By delivering best-in-class solutions driven by defined functional and experiential use cases, C&amp;W offers a differentiated services model focused on a foundation of cost-effective solutions, optimized operational processes, and extensive technical expertise. Our C&amp;W Technology Team of Project Managers, Business Analysts &amp; Solution Consultants work closely with our client and account stakeholders to identify potential opportunities to deliver value through technology and provide insights into solutions that support targeted outcomes. A thoughtful yet connected approach brings improved client outcomes and results in a strategy that is closely aligned to defined business objectives. The overall C&amp;W objective is to provide an open, data-centric, technology ecosystem that can provide short-term value and long-term flexibility as operational and workplace requirements change and new opportunities emerge. Our curated technology ecosystem and platform provide vetted solutions that specifically address operational challenges and opportunities as well as create enhanced experiences for occupants, employees, and visitors. C&amp;W has worked with numerous industry-leading technology vendors to identify a connected and interoperable set of solutions. This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Travel may be required. The Support Manager is responsible for oversight and management of integrated tools, specifically FAMIS360 and Autodesk Construction Cloud, to ensure data integrity, system governance, and compliance. The Support Manager will also provide guidance and leadership to a CMMS Analyst direct report tole. This role requires a deep understanding of CMMS administration while also serving as a mentor and leader, providing training and career development opportunities for direct reports. The role will also play a critical role in maintaining SOC 2 compliance, implementing best practices, and ensuring the consistent and accurate use of system data across all managed accounts.Job DescriptionLeadership &amp; Team Management<ul> <li>Lead and mentor CMMS administrator, fostering professional growth and development.</li> <li>Ensure adherence to SOC 2 compliance, data governance, and best practices in system administration.</li> <li>Provide ongoing training and coaching to direct reports, creating career growth opportunities.</li> <li>Oversee day-to-day operations of tools, ensuring timely and accurate execution of system administration tasks.</li> <li>System Administration &amp; Data Governance</li> <li>Serve as the primary point of contact for all Autodesk Construction Cloud and FAMIS360-related questions, support, and escalations.</li> <li>Maintain data integrity and system security by enforcing user access controls, managing permissions, and conducting periodic audits.</li> <li>Oversee configuration, data loading, and maintenance of system modules (Vendors, Assets, Schedules, Inventory, etc.).</li> <li>Ensure quarterly compliance audits are completed for user access, inactive properties, and system settings.</li> <li>Develop and enforce standard operating procedures (SOPs) to ensure consistency across accounts.</li> <li>Proactively identify system improvements, training needs, and process enhancements for better efficiency.</li> </ul>Account &amp; Stakeholder Collaboration<ul> <li>Partner with C&amp;W TDS Delivery Managers, IT teams, and account teams to support system setup and integration.</li> <li>Participate in transition meetings related to FAMIS360 and other integrated systems (Yardi, JDE, Autodesk Construction Cloud, CoStar).</li> <li>Manage user security profiles, property configurations, and system enhancements based on business needs.</li> <li>Compliance &amp; Continuous Improvement</li> <li>Ensure SOC 2 compliance by maintaining strict controls over user management, security settings, and data governance policies.</li> <li>Support internal and external audits by providing system reports and ensuring data accuracy.</li> <li>Work closely with IT and leadership to drive platform improvements and system enhancements.</li> </ul>Knowledge &amp; Skills<ul> <li>Extensive experience in CMMS administration (FAMIS 360 preferred).</li> <li>Strong understanding of SOC 2 compliance, data governance, and system security best practices.</li> <li>Proven leadership and mentoring experience with direct reports.</li> <li>Ability to manage multiple priorities and stakeholders in a fast-paced environment.</li> <li>Strong problem-solving and analytical skills to identify and resolve system issues proactively.</li> <li>Excellent communication and collaboration skills across cross-functional teams.</li> <li>Familiarity with property management, facilities management, and compliance requirements.</li> </ul> Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. The compensation for the position is: $106,250.00 - $125,000.00Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email <a href="#">HRServices@cushwake.com</a>. Please refer to the job title and job location when you contact us.INCO: “Cushman &amp; Wakefield”

IT Support Manager

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: • Executes the bank's risk culture and strives for operational excellence • Builds relationships with clients to meet financial needs • Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations • Grows business knowledge and network by partnering with experts in small business, lending, and investments • Manages financial center traffic, appointments, and outbound calls effectively • Drives the client experience • Manages cash responsibilities Required Qualifications: • Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client. • Collaborates effectively to get things done, building and nurturing strong relationships. • Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives. • Is confident in identifying solutions for new and existing clients based on their needs. • Communicates effectively and confidently, and is comfortable engaging all clients. • Has the ability to learn and adapt to new information and technology platforms. • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking). • Applies strong critical thinking and problem-solving skills to meet clients’ needs. • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations. • Efficiently manages time and capacity. • Focuses on results, while acting in the best interest of the client. • Can be flexible to work weekends and/or extended hours as needed. Desired Qualifications: • Experience in financial services and knowledge of financial services industry, products and solutions. • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals. • Six months of cash handling experience. • Bachelor's Degree or business-relevant Associate’s Degree such as business management, business administration or finance​ Skills: • Adaptability • Business Acumen • Customer and Client Focus • Oral Communications • Problem Solving • Account Management • Client Experience Branding • Client Management • Client Solutions Advisory • Relationship Building • Business Development • Pipeline Management • Prospecting • Referral Identification • Referral Management Minimum Education Requirement: • High School Diploma / GED / Secondary School or equivalent Shift:1st shift (United States of America) Hours Per Week: 40

Relationship Banker - Mount Dora Financial Center

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Typically acts as the secondary coverage for clients. Extensive product knowledge. Interacts with clients to execute complex product transactions that generate significant revenue. Works under direction of more senior associates. Real Estate Structured Finance (RESF) is seeking a candidate to join our fast-paced and challenging environment in a support role. The position plays an integral part in our loan origination team by ordering third-party reports for the purpose of facilitating loan closings and assisting with additional tasks as needed. Responsibilities <ul> <li>Manage and monitor the third-party report ordering process for commercial real estate loans using the Valuation Services Information Management System (VSIMS)</li> <li>Review and analyze third party reports as part of the due diligence process for accuracy and forward to the deal team within required timeframe</li> <li>Upload third party reports to our system of retention (CMBS Imaging)</li> <li>Oversee third party report invoicing questions and respond in a timely manner</li> <li>Order market and competitive store analysis reports</li> <li>Manage internal and external vendor relationships</li> <li>Submit monthly HMDA reporting and quality control data for accuracy</li> <li>Communicate effectively with loan origination deal teams and vendors to ensure timely closing</li> <li>Additional responsibilities may be assigned as needed</li> </ul> Skills &amp; Experience Required <ul> <li>Bachelor’s Degree preferred</li> <li>2-5 years of experience in a support role</li> <li>Extremely high attention to detail.</li> <li>Data entry skills</li> <li>Self-motivated, team-oriented, and strong time management skills</li> <li>Mature, calm, and professional attitude at all time</li> <li>Excellent organization and communication skills (verbal &amp; written)</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

Product Support Specialist

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals. Responsibilities: <ul> <li>Executes the bank's risk culture and strives for operational excellence</li> <li>Builds relationships with clients to meet financial needs</li> <li>Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li> <li>Grows business knowledge and network by partnering with experts in small business, lending, and investments</li> <li>Manages financial center traffic, appointments, and outbound calls effectively</li> <li>Drives the client experience</li> <li>Manages cash responsibilities</li> </ul> Required Qualifications: <ul> <li>Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.</li> <li>Collaborates effectively to get things done, building and nurturing strong relationships.</li> <li>Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives.</li> <li>Is confident in identifying solutions for new and existing clients based on their needs.</li> <li>Communicates effectively and confidently, and is comfortable engaging all clients.</li> <li>Has the ability to learn and adapt to new information and technology platforms.</li> <li>Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).</li> <li>Applies strong critical thinking and problem-solving skills to meet clients’ needs.</li> <li>Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.</li> <li>Efficiently manages time and capacity.</li> <li>Focuses on results, while acting in the best interest of the client.</li> <li>Can be flexible to work weekends and/or extended hours as needed.</li> </ul> Desired Qualifications: <ul> <li>Experience in financial services and knowledge of financial services industry, products and solutions.</li> <li>One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.</li> <li>Six months of cash handling experience.</li> </ul> <ul><li>Bachelor’s degree or business relevant associate degree such as business management, business administration, or finance.</li></ul> Skills: <ul> <li>Adaptability</li> <li>Business Acumen</li> <li>Customer and Client Focus</li> <li>Oral Communications</li> <li>Problem Solving</li> <li>Account Management</li> <li>Client Experience Branding</li> <li>Client Management</li> <li>Client Solutions Advisory</li> <li>Relationship Building</li> <li>Business Development</li> <li>Pipeline Management</li> <li>Prospecting</li> <li>Referral Identification</li> <li>Referral Management</li> </ul> Shift:1st shift (United States of America) Hours Per Week: 40

391 Customer Service Jobs