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SUMMARY The Client Success Manager uses their exceptional relationship skills to engage and retain our client by helping them utilize our CMMS solution in the best way possible. This largely client-facing position is critical to the client experience and drives our personalized approach to client support. ESSENTIAL DUTIES AND RESPONSIBILITIES <ul type="disc"> <li>Develops and manages client information within CRM/CSM platforms (Salesforce, Gainsight)</li> <li>The Client Success Manager (CSM) will be responsible for proactively engaging clients and serve as a trusted advisor to our clients, leading to strong adoption of our products.</li> <li>Leverages deep business and industry knowledge to partner with clients to help increase sustainable proven value so they achieve their strategic goals and desired outcome through their interactions with the WebTMA software.</li> <li>Create success plans for clients that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li> <li>Provide a yearly or quarterly business review with the key stakeholders.</li> <li>Analyze client data to improve client usage and experience.</li> <li>Understand and be able to clearly articulate the TMA value proposition.</li> <li>Consult with clients to understand learning goals, success criteria and program strategy to ensure client success in maximizing the value of TMA solutions.</li> <li>Ensure satisfaction with our products and services, coordinate with internal resources to product prompt resolution of open issues</li> <li>Conduct virtual monthly status meetings, as well as other client requested meetings, with each assigned client</li> <li>Inform and provide details on upcoming product enhancements to your assigned clients.</li> <li>Deliver product demonstrations and client training as required. </li> <li>Be a relevant contributor when called upon to participate in meetings, internal and external.</li> <li>The ability to interact effectively at all levels of an organization and cross functionally, influence and advocate on behalf of the client</li> <li>Develop a working knowledge of the performance of the accounts by monitoring client activity to identify any changes in performance that may indicate a service or other issue</li> <li>Leverage client relationships as needed for prospective references.</li> <li>Live the core values of TMA as published, have fun, enjoy your life and have a successful career at TMA.</li> </ul> SUPERVISORY/MANAGEMENT AUTHORITY No supervisory/management authority EDUCATION AND EXPERIENCE Bachelor’s Degree and a minimum of 3 years of related experience KNOWLEDGE, SKILLS &amp; ABILITIES <ul type="disc"> <li>Ability to build strong relations with premium support client</li> <li>Excellent organizational skills</li> <li>Excellent English communication skills including both written and verbal</li> <li>Ability to demonstrate leadership qualities</li> <li>Ability to maintain the highest level of professionalism, confidence, and integrity while directly working with internal personnel and external clients.</li> <li>Working knowledge of principles and processes for providing client service, which includes client needs assessments, meeting quality standards for services, and evaluation of client satisfaction.</li> </ul> PREFERRED QUALIFICATIONS <ul type="disc"> <li>Proven experience in facilities management, or related field</li> <li>Familiarity with CMMS/EAM software is a strong advantage.</li> <li>Familiarity with CRM platforms (Salesforce, Gainsight)</li> </ul>

TMA Systems

Client Success Manager

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Client Solutions Specialist II (Manheim Express, Clarksville, TN)

American Song Archives LLC

Director, Industry and Corporate Relationships

Schedule: 10am to 7pm, Must be able to work weekends! EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I: <ul> <li>Provide timely and accurate information to customers' requests and concerns.</li> <li>Assist customers, sales, and delivery drivers with purchases.</li> <li>Inbound calls and face to face interaction with customers regarding warranties and returns.</li> <li>Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.</li> <li>Flows up with factory on outstanding service orders to update status.</li> <li>Works non-sellable report to eliminate items waiting on parts.</li> <li>Partner with sales associates to meet and exceed customer service expectations.</li> <li>Ability to organize and manage multiple priorities.</li> <li>Maintain the office appearance by keeping everything neat and clean.</li> <li>File the daily invoices.</li> <li>Any other duties as directed by management.</li> </ul> Perks that come with the job as Customer Service Tier I: <ul> <li> Fun work environment!! </li> <li> Benefits Package - Health, Dental &amp; Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program </li> <li> Paid Vacation </li> <li>Employee Discounts 10% </li> </ul> EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures. PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion. Heavy Work: Lifting up to 20 lbs. occasionally. Work Environment: Indoor climate-controlled environment. Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer. **Non-Safety Sensitive**

Mathis Brothers

CUSTOMER SERVICE TIER I

Expert TA

Customer Technical Support

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential. What We’re Looking For: The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes. In this role you will be responsible for supporting the educator experience across your assigned portfolio of programs (3+ programs) by leveraging extensive professional knowledge, business expertise, and the ability to balance both ground-level and high-level stakeholder needs in conjunction with 2U/EdX’s mission. Your role will involve onboarding faculty, creating new best practices, communicating platform and learning updates, providing guidance and routing on learning and content requests, proactively managing risks across your assigned portfolio, and handling escalations with a solution-oriented approach. This role overall has a high level of complexity. A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities. Responsibilities Include, But Are Not Limited To: <ul> <li>Portfolio Relationship Management <ul> <li>Manage a portfolio of 3+ university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.</li> <li>Employ tailored outreach strategies to facilitate meaningful interactions with faculty of all levels and tenure. </li> <li>Respond quickly and appropriately to address faculty needs. De-escalate faculty who are frustrated, building trust and confidence in 2U’s services and tools.</li> <li>Collaborate with cross-functional teams and 3rd party vendors to escalate as needed to promptly resolve faculty concerns.</li> </ul> </li> <li>Faculty Readiness <ul> <li>Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.</li> <li>When risks to faculty readiness arise, identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns.</li> </ul> </li> <li>Problem Solving <ul> <li>Demonstrate expertise in 2U’s platforms, tools, and processes.</li> <li>Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.</li> </ul> </li> <li>Internal Stakeholder Management <ul> <li>Actively participate in cross-functional meetings to represent the faculty experience and collaborate on strategic programmatic improvements.</li> <li>Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success. Drive solutions to identified risks.</li> <li>Create program-specific action plans to address concerns and proactively mitigate future risks.</li> </ul> </li> </ul> Things That Should Be In Your Background: <ul> <li>Bachelor degree required; relevant Masters degree preferred. </li> <li>At least 3+ years of experience in account management, higher education or education technology. 5+ years experience preferred. </li> <li>Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems. </li> <li>Ability to quickly learn and acclimate to new technologies and systems.</li> <li>Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders</li> <li>Problem solver capable of identifying root causes and recommending solutions with keen attention to detail. </li> <li>Self-starter who can take ownership of initiatives to deliver high quality results. </li> <li>Exceptional customer service orientation, ability to tailor approach for different audiences</li> <li>Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities</li> </ul> Benefits &amp; Culture Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow We offer comprehensive benefits (unique per country) and excellent work/life balance. Full-time, U.S.benefits include: <ul> <li>Medical, dental, and vision coverage</li> <li>Life insurance, disability, and 401(k) employer match</li> <li>Free snacks and drinks in-office</li> <li>Generous paid holidays and leave policies, including unlimited PTO</li> <li>Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break</li> </ul> The anticipated base salary range for this role is ($61,000 - $68,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired. 2U Diversity and Inclusion Statement At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: <a href="#">recruitingaccommodations@2u.com</a>. About 2U LLC For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com. About edX edX is the education movement for restless learners and a leading global online learning platform from 2U, LLC. Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org. Learn more at <a href="https://2u.com/careers/" target="_blank">https://2u.com/careers/</a> #NoBackRow The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. 2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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