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When you join the team at Unum, you become part of an organization committed to helping you thrive.Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: <ul> <li>Award-winning culture </li> <li>Inclusion and diversity as a priority </li> <li>Performance Based Incentive Plans</li> <li>Competitive benefits package that includes: Health, Vision, Dental, Short &amp; Long-Term Disability </li> <li>Generous PTO (including paid time to volunteer!) </li> <li>Up to 9.5% 401(k) employer contribution </li> <li>Mental health support </li> <li>Career advancement opportunities </li> <li>Student loan repayment options </li> <li>Tuition reimbursement</li> <li>Flexible work environments </li> </ul><h3> *All the benefits listed above are subject to the terms of their individual Plans.</h3>And that’s just the beginning… With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! <h2>General Summary:</h2>This position is responsible for delivering an optimal client and worker enrollment experience for clients utilizing UNUM Group’s Virtual Enrollment Solutions Team. They are responsible for utilizing a strong working knowledge of Core products (Non-Affiliated) and voluntary product (UNUM Group’s) portfolios to provide benefits education, retention of policies, quality assurance, technical support and assist with other project initiatives. Please note: candidates must be bilingual in English and Spanish (both written and verbal) and hold a valid Health and Life insurance license. In addition, candidates must have flexible availability to work an assigned shift between 8am-8pm EST Monday through Friday.Job Description Principal Duties and Responsibilities<ul> <li>Provide virtual retention and enrollment assistance to workers in all 50 U.S. States</li> <li>Receives inbound interactions from workers</li> <li>Makes outbound calls as needed to workers</li> <li>Q&amp;A Support: Educate workers on benefits provided, and answers any questions workers may have on the enrollment offer</li> <li>Technical Support: Assist workers with navigating their company provided website, materials, or platform to find benefits information and assist with completing enrollment as applicable</li> <li>Retention Support: Educate workers on current benefits</li> <li>Communication Support: Deliver key messages via a script around benefits or other key messages as requested by the client to the worker</li> <li>Claims/Documentation Support: Remind workers where to go to file claims, or how to provide proof of documentation for select benefits and/or qualifying life events</li> <li>Contact Support: provide contact information for benefits or HR resources to workers</li> <li>Complete application when appropriate, but primarily provide benefits education or enrollment of non-affiliated insurance carrier products</li> <li>Review all provided and necessary training/demos to service the need of the client/worker.</li> <li>Utilize technology and additional resources to provide translation services.</li> <li>Maintain Individual and Team performance metrics</li> <li>Complete thorough Quality Assurance via review of metrics, auditing of calls, coaching/performance management sessions with Supervisors, and job shadows of others.</li> <li>Document pertinent information about customer interactions</li> <li>Upkeep/Submission of various forms, tickets, emails, and other resources with pertinent information that feeds Virtual Enrollment Solutions processes and reporting</li> <li>Uses knowledge and understanding of all Core products (Non-Affiliated) and Voluntary benefit product (UNUM Group’s) offerings, along with utilization of their resources, to provide benefits education and enrollment services to eligible workers and/or family members</li> <li>Completes administrative tasks of tracking and submitting all necessary training requirements as an employee of UNUM, and to meet the training requirements of our clients.</li> <li>Demonstration of Our Values through completing provided training offerings, and being involved in I &amp; D/Volunteer groups and activities</li> <li>Utilizes only UNUMs authorized and approved systems to complete all functions of the role to adhere to UNUM Groups policies, and compliance regulations for this role.</li> <li>Participates in projects and initiatives as assigned</li> <li>May perform other duties as assigned</li> </ul>Job Specifications<ul> <li>Prefer 4-year degree or equivalent in work related experience or industry designation.</li> <li>Existing knowledge of full Core and Voluntary benefit product offerings (all products)</li> <li>Must have/maintain necessary Life and Health licensing, plus any special state licensing requirements for Long Term Care</li> <li>Completion of continuing education requirements to keep Life and Health license</li> <li>Prior insurance, financial services, human resources, sales, training, and/or teaching experience highly desirable</li> <li>Demonstrate good listening ability with exceptional interpersonal and communication skills needed to build relationships with management, co-workers, and workers</li> <li>Ability to work in a fast-paced environment, both as part of a team and independently</li> <li>Demonstrate resolve to achieve their personal and business goals</li> <li>Demonstrate good organizational skills and ability to multi-task</li> <li>Demonstrate strong computer literacy and knowledge of virtual technology spanning across a variety of platforms and applications, including the full Microsoft suite</li> <li>Highly desired sales aptitude</li> <li>Superior Customer Service Skills</li> <li>Demonstrate ability to identify best practices and takes initiative to share ideas with team</li> <li>Bi-lingual abilities are an asset</li> <li>Part-Time Enrollment Support Specialist (ESS) committed to working 20 hours per week Quarter 1-3 of each calendar year, with an expectation of working near 40 hours per week Quarter 4 of each calendar year.</li> <li>Full-Time ESS committed to working 40 hours per week</li> <li>Expected to work shifts within the period of 8am to 8pm Eastern Standard Time during the business week of Monday-Friday. Shifts can change based on business need and coverage available.</li> <li>Committed to not taking pre-planned Paid Time Off in October and November of each year.</li> </ul><h3>#LI-TB1</h3><h3>IN2</h3>Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$40,000.00-$75,600.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short &amp; long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Colonial Life

Unum

Bilingual Enrollment Support Specialist

This is a travel based position with travel throughout Pittsburgh and Northeast Ohio. The ideal candidate should reside in Pittsburgh, Pennsylvania. This position requires full time travel - please inquire to discuss in further detail!<ul> <li>​Delivering regional training designed to promote quality care, patient satisfaction and increase revenue.</li> <li>Assists with recruitment, hiring and onboarding of new hygienists at Aspen Dental practices.</li> <li>Works with vendor partners to arrange field meetings and increase product utilization.</li> <li>Assists with training initiatives on new patient care products and processes.</li> <li>Functions as a liaison to ADMI’s territory hygiene team, responding to daily phone and email inquiries regarding policies, reports, product features, incentives, ordering, support materials, etc.</li> <li>Partners with practice owners and ADMI field management teams to assist in the preparation of hygiene budgets and determine hygiene needs for the territory, floats, additional hygiene days.</li> <li>Coach under-performing offices.</li> <li>Additional developmental duties as directed or requested by practice owners of supported offices.</li> <li>As an employee of ADMI, this is a non-clinical support role that will be providing advice to hygienists practicing with and employed by Aspen Dental-branded practices.</li> </ul>Salary - $75,000-$120,000 per year (annualized base salary + incentive earnings) To be viewed as a qualified candidate for this position you should possess the following:<ul> <li>Licensed and or Registered Dental Hygienist.</li> <li>Ability to travel to assigned offices.</li> <li>Manipulate small instruments, supplies, and equipment with efficiency, dexterity, and exceptional eye hand coordination.</li> <li>Demonstrated excellence in the execution of their craft and empathy for the patient with a strong business acumen.</li> <li>The ability to travel full time throughout Pittsburgh and Northeast Ohio.</li> </ul>Preferred Qualifications:<ul> <li>Bachelor’s degree or higher in related field.</li> <li>Prior dental administrative/leadership experience.</li> <li>Adjunct or full-time dental hygiene faculty experience, and/or dental hygiene consulting experience with a proven track record.</li> <li>Ideal candidate will reside in Pittsburgh, Pennsylvania</li> </ul><a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">View CA Privacy Policy</a>

Aspen Dental Management Inc.

Territory Manager of Hygiene Support

Ready to be a Titan? We accompany our customers every step of the way, from the moment they partner with us, to the end of their journey. We work hard and like to have fun along the way. If you’re excited about helping small business owners in the trades, love technology, and aren't afraid of a challenge or two, our customer support team is where you belong. As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless. What You'll Do:<ul> <li>Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.</li> <li>Become a product expert and develop creative solutions and workflows that best meet customer needs.</li> <li>Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes.</li> <li>Champion customer needs by sharing feedback and concerns with internal stakeholders.</li> </ul> What You'll Bring:<ul> <li>Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types.</li> <li>Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.</li> <li>Self-motivated and able to master complex software.</li> <li>An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities.</li> <li>Quickbooks/accounting knowledge a plus.</li> </ul><ul> <li>Pacific Time: 8:00 am -5:00 pm</li> <li>Mountain Time: 9:00 am - 6:00 pm </li> <li>Eastern Time: 11:00 am - 8:00 pm </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $40,400 USD - $54,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Customer Support Advocate

<h2>Job Details</h2> Level Entry Job Location Owasso, OK - Owasso, OK Position Type Full Time Education Level None Travel Percentage Some Travel Job Category Health Care <h2>Description</h2> Our work touches the mind, body, heart and ultimately the spirit – of those we serve, integrating our deep compassion with highly effective programs and services. We are currently seeking Direct Support Professionals to join our team! Volunteers of America is one of the nation’s largest comprehensive human services organizations with 16,000 mission-driven professionals, dedicated to helping those in need rebuild their lives and reach their full potential. What You Will Do As a Direct Support Professional, you will be an integral part of our team and will be primarily responsible for supporting individuals with intellectual and developmental disabilities in their development of basic living and social skills with the primary goal of integrating them into the community to the best of their ability. What’s In It For You! <ul> <li>$500 Sign-On Bonus</li> <li>Pay: From $10.60 an Hour</li> <li>Multiple Shifts Available</li> <li>Employee Assistance Program</li> <li> For those who qualify, we also offer: <ul> <li>Medical, dental, and vision insurance</li> <li>Paid time off (PTO), Sick Leave, Paid Holidays </li> <li>Employer paid Short-Term Disability </li> <li>Retirement plan </li> </ul> </li> <li>Ask about qualifying for FEDERAL STUDENT LOAN FORGIVENESS</li> </ul> <h2>Qualifications</h2> Essential Duties and Responsibilities: <ul> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Develop service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement.</li> <li>Perform, or assist service recipients with, personal hygiene as needed (e.g., bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and appearance).</li> <li>Perform, or assist service recipients in, basic domestic duties as needed (e.g., cooking, cleaning, laundry, shopping).</li> <li>Coordinate service recipient's participation in leisure and recreational activities with assistance from the service recipient.</li> <li>Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner.</li> <li>Assist in the development and implementation of long and short-term goals for service recipients.</li> </ul> What You Will Bring: <ul> <li>18 years of age or older.</li> <li>Must have and maintain a working telephone contact number.</li> <li>Possess a valid Driver’s License.</li> <li>Have reliable transportation.</li> <li>Proof of current liability automobile insurance (your name must be on the policy).</li> <li>Maintain an acceptable driving record, Oklahoma State Bureau of Investigation criminal history checks, and Community Service Registry Record checks.</li> </ul> Volunteers of America Oklahoma is an Equal Opportunity, Protected Veterans, and Individuals with Disabilities employer. Apply today and come be a part of the passion, the mission and the tradition! Learn more about us and apply at <a href="http://www.voaok.org" target="_blank">www.voaok.org</a>.

Volunteers of America Oklahoma

Direct Support Professional

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members at more than 1,300 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and AZPetVet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Division Director of Implant Support (DDIS) for Aspen Dental. Initially focused on implants and ultimately expanding to a focus on ortho, specialty, dentures, crown and bridge, restorative, digital workflow, etc. the DDIS acts as a subject matter expert with category product support. The DDIS also: Acts as a business partner to owners as we expand category lines and services, Educates office team members on the benefits of various products and services as outlined in the treatment plans, and Acts as a bridge between TAG, owners, and supplier partners to help drive solutions and services to patients.Responsibilities<ul> <li>Creates annual business category strategic execution plans based on overall company annual strategic direction. Engages and enrolls field leadership through communication, education and continuous follow up.</li> <li>Develops and executes on division growth plans (quarterly and annually) to support business category opportunities and forecast expectations.</li> <li>Analyzes division customer trends and plans and executes on activities to achieve sales goals. Partners with owners, office staff, and division leaders to achieve desired results.</li> <li>Informs business category strategic direction and marketing plans by providing feedback on product effectiveness, opportunities, and patient needs and reactions.</li> <li>Communicates any business category product issues, loss or potential loss of key patients, or competitive sales strategies that negatively or positively affect division growth plans.</li> <li>Studies and stays informed on business category products, technologies, clinical studies, competitive activity, and other general information of interest to Aspen or our patients. Applies this knowledge to strategies and tactics to generate business line growth.</li> <li>Regularly educates owners, office staff, and division leaders on business category products, innovation, and sales opportunities to drive full engagement to achieve desired results.</li> <li>Monitors business category performance, rewards high performing teams and creates improvement plans for teams with opportunity. Executes on centrally planned division contests and incentives.</li> <li>Continuously fosters relationships with business category suppliers, remaining up-to-date on product features, benefits, and opportunities.</li> <li>Advises owners on business category opportunities and applications related to patient treatment plans. Identifies growth drivers and consults office staff on how to identify and capitalize on opportunities.</li> <li>Coaches and develops field leadership and office staff to improve performance and capability, partners with Regional Managers to resolve performance issues, provides positive feedback, coaches Regional Managers to take corrective action when needed.</li> </ul>Minimum Education and Experience<ul> <li>Bachelor’s degree preferred.</li> <li>5+ years of industry experience – e.g., dental supply sales, orthodontics, lab, implants.</li> <li>Demonstrated ability to manage multiple projects, product lines, or areas of a business, resulting in financial growth.</li> <li>Excellent communication skills – written and verbal.</li> <li>Strong business acumen, data insights, and sales planning experiences.</li> <li>Ability to travel within assigned division 80%.</li> </ul>This role will cover South Florida (Tampa - Melbourne, then south), we are seeking someone who lives in this geography. <ul> <li>Annual pay range: $75,000 - $80,000, plus opportunity for a quarterly bonus incentives.</li> <li>A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match.</li> <li>If you are an applicant residing in California, please view our privacy policy here: <a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees</a> </li> </ul><a href="https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees" target="_blank">View CA Privacy Policy</a>

Division Director of Implant Support

Family &amp; Children’s Services, Oklahoma’s leading community mental health center is looking for a personable, front desk specialist who can provide front desk support services in telephone operations, general front desk operations, client and public engagement, and other related responsibilities. Family &amp; Children’s Services works to heal hurting and abused children, strengthen families, and provide hope and a path to recovery for those battling mental illness and addiction. Requires a high school diploma or the equivalent, preferably with course work office administration, typing, and computer software. One year experience in medical office or healthcare with direct patient care/interaction in past 3 years required. Must be able to type a minimum of 30 WPM. Ability to work effectively with employees and clients under stressful situations; ability to work with agitated, mentally ill and/or substance-abusing public; ability to maintain an effective working relationship with agency employees; ability to maintain a professional manner at all times; and ability to maintain confidentiality. Good listening skills. Ability to manage multi-line telephone system and other communication technologies. Must possess strong computer skills.

Family & Children's Services

Employment & Education Specialist-Individual Support

CompanyCox Automotive - USAJob Family GroupSalesJob ProfileClient Solu Spec II - Express - CAIManagement LevelIndividual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or regionTravel %NoWork ShiftDayCompensationCompensation includes a base salary of $41,200.00 - $61,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $15,000.00.Job DescriptionA Client Solutions Specialist II functions as a member of the Manheim Express team for a designated geographical territory. Primary responsibilities of the role include providing accurate and complete documentation of overall vehicle condition within the parameters of a Manheim Express Inspection and driving incremental business growth within their assigned territory. They will collaborate with the field sales team, auction team members, and other Cox Automotive business units to create and execute a growth strategy.In addition to providing quality vehicle inspections, this client-facing role will take a consultative approach in educating franchise and independent automotive dealers about the Manheim Marketplace, as well as advising them in the utilization of digital wholesale solutions, including Manheim Express and OVE. The Client Solutions Specialist II will provide additional value to our clients by providing outstanding personalized customer service and exceeding the client’s expectations. PRIMARY DUTIES/KEY RESPONSIBILITES<ul> <li>Locate, start, move, and inspect vehicles on dealers’ lots safely.</li> <li>Conduct thorough assessment of vehicle condition following the Manheim Express Inspection process.</li> <li>Verify vehicle identification and enter accurate vehicle information into the inspection system (ie. VIN, mileage, and sub series)</li> <li>Inspect and record vehicle equipment and options, including damage and missing or inoperable items.</li> <li>Inspect and record vehicle exterior condition, including tires, frame, glass, panels, and mechanical components.</li> <li>Inspect and record vehicle interior condition, including seats, dashboard, infotainment system, and options.</li> <li>Perform basic mechanical inspections on vehicles including powertrain, drivetrain, structural, and electrical components.</li> <li>Functions as a team player and work closely with other team members, sales and auction partners, and our client care staff to create a superior client experience.</li> <li>Utilize Salesforce for planning, tracking, and reporting. </li> <li>Inform, educate, and advise dealers regarding policies, procedures, and marketplace strategies.</li> <li>Develop and strengthen relationships with dealers over the phone, online, and in-person.</li> <li>Reviews customers’ performance and recommends solutions for improving conversion rate and/or market share.</li> <li>Partners with sales team in educating and training dealers on Manheim Express products and services.</li> <li>Identifies opportunities for growth and presents Manheim Express as a solution for new and existing clients</li> <li>Demonstrates professionalism and sincere appreciation for client relationships.</li> <li>Strive to consistently improve the client experience by providing high levels of customer service. </li> <li>Generates leads to other Cox Automotive business units.</li> <li>Visibly demonstrates safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.</li> <li>Performs other duties as assigned by management.</li> </ul>REQUIRED EXPERIENCE &amp; SPECIALIZED KNOWLEDGE AND SKILLS<ul> <li>BA/BS degree and 2 years work related experience; or an equivalent combination of education and work-related experience.</li> <li>Automotive knowledge preferred.</li> <li>3+ years Auction experience or dealership experience preferred.</li> <li>Valid driver’s license and safe driving record required.</li> <li>Reliable transportation is required. Mileage reimbursed.</li> <li>Effective communication (written and verbal) and interpersonal skills required.</li> <li>Strong technical aptitude.</li> <li>Must be detail orientated.</li> <li>Experience in navigating handheld and other documentation devices preferred.</li> <li>Motivated to work independently with remote supervision.</li> <li>Ability to multitask, follow directions and take instruction is required.</li> <li>Body, paint, and mechanical repair knowledge helpful. </li> <li>Familiarity with unibody and full-frame helpful.</li> <li>Ability to lift and hold at least 30 lbs. at waist level for an extended period of time.</li> <li>Regularly required to stand, walk, talk, and hear.</li> <li>Frequently required to crouch, bend, and kneel to look at side or underneath car. Strength to lift hood or trunk. Bend while performing audits. Reach inside or underneath vehicle. </li> <li>Near vision abilities required to find dings and scratches, paint work, hail damage, frame/unibody, other exterior damage and Interior damage. Able to identify exterior or interior colors.</li> <li>Ability to deal with different lighting (i.e. exterior and interior lighting, natural and artificial light)</li> <li>Exposure to moderate noise level, may be exposed to fumes and odors.</li> <li>Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.</li> <li>Ability to engage customers in a consultative manner.</li> <li>Solid computer skills, including ability to use Internet and MS Office effectively.</li> <li>Ability to adapt to and work effectively within a constantly changing environment.</li> <li>Excellent customer service and problem-solving skills required.</li> <li>Ability to perform repetitive tasks; manual dexterity.</li> </ul>Drug TestingTo be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.BenefitsThe Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. <h3> </h3>

Cox Automotive Inc.

Client Solutions Specialist II (Manheim Express, Nashville, TN)

Liberty Mutual Strategic Ventures

Principal SBU System Support Analyst

What you'll do:<ul> <li>Design and develop end-to-end solutions within Customer Success platforms supporting the full customer lifecycle (i.e. onboarding, adoption, retention, and renewal)</li> <li>Interpret system and business requirements to create detailed technical specifications and design documents, adhering to SDLC. </li> <li>Build and maintain seamless integrations between tools utilized across the Post Sales ecosystem. </li> <li>Lead projects to optimize the post-sales systems portfolio, focusing on automation, scalability, security and user experience.</li> <li>Partner with senior leadership to define, refine, and develop a post sales system strategy and a roadmap of key initiatives tied to organizational objectives.</li> <li>Serve as systems administrator and SME to cross-functional teams, ensuring proper system utilization and adoption</li> <li>Develop and implement automated workflows and processes to streamline Customer Success activities, improve operational efficiency and improve business outcomes.</li> <li>Provide ongoing support and maintenance for Customer Success systems (i.e. Gainsight, ChurnZero, Vitally) and connected applications, ensuring optimal performance and addressing evolving requirements.</li> <li>Collaborate closely with Product Analysts, users, and other engineers throughout all project phases, from design and development to testing and deployment.</li> <li>Ensure data quality and integrity across all Customer Success tools and the Salesforce platform, providing valuable customer insights.</li> <li>Maintain a flexible and proactive approach to adapt to changing project needs and effectively contribute to the team's success. </li> <li>Preferred: Leverage AI-powered solutions to enhance customer interactions, such as chatbots for initial support, predictive analytics for proactive customer outreach, and sentiment analysis for improved customer understanding.</li> </ul>What you'll need:<ul> <li>BS/BA degree or equivalent experience</li> <li>5+ years of hands-on administration of Customer Success platforms (Gainsight - preferred), CRM and integrated applications. </li> <li>3+ years of experience leading technical projects</li> <li>Expert-level knowledge of platform configuration, customization, and integration capabilities</li> <li>Strong background in customer lifecycle management and Customer Success methodologies</li> <li>Experience creating complex workflows, reports, and dashboards to drive business outcomes</li> <li>Understanding of software development lifecycle and data management best practices</li> <li>Experience with customer engagement tracking and automation tools (e.g. Salesloft, Outreach)</li> <li>Proven ability to independently lead technical projects from conception to delivery, including solution design and implementation.</li> <li>Strong background in developing customer-centric solutions and integrations</li> <li>Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams.</li> <li>Experience with integrating Customer Success platforms with other applications (e.g., Salesforce, TalkDesk, Gong, Staircase, Matik, and ticketing systems like Zendesk or Jira). Required</li> <li>Preferred Certifications: Gainsight Associate Admin Certificate, , Gainsight NXT Admin Certificate, Salesforce Administrator</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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