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See yourself at Twilio. Join the team as our next Technical Support Engineer 2 on Twilio’s Programmable Voice Support Team. Who we are &amp; why we’re hiring Twilio powers real-time business communications and data solutions that help <a href="https://customers.twilio.com/" target="_blank">companies and developers worldwide</a> build better applications and customer experiences. Twilio is looking for a Technical Support Engineer - Voice to join our APAC team supporting our customers’ with their Programmable Voice issues. You will function as the voice of Twilio to our customers and partners and function as a subject matter expert for Twilio’s platform. We’re looking for someone who is excited by solving tough problems and enjoys helping others work through complex technical issues. You’re a strong communicator to both technical and non-technical audiences via phone or email, and you’re able to empathize with frustrated customers from all backgrounds. You enjoy collaborating with colleagues on your team, help them with the day-to-day challenges, and are able to contribute ideas on how to improve the team’s work. You should have a firm understanding of the technology stacks common to the Web ecosystem and experience in a telecom environment. (For example, you’ve implemented, deployed and/or maintained/supported Avaya/Cisco/Open PBX/or similar platforms of significant size in the past). You’ve got strong time management skills, work well in a fast-paced environment, and are efficient at getting work done while still following standard processes and procedures. Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support <a href="https://www.twilio.com/company/diversity" target="_blank">diversity, equity &amp; inclusion</a> wherever we do business. About the job Twilio is looking for new Technical Support Engineers to join our APAC Voice Support team. We are seeking candidates with a consistent record of providing outstanding technical support, who have experience with VOIP/SIP/IP-PBXes, REST APIs, and the development of web and mobile applications. Responsibilities In this role, you will: <ul> <li>Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).</li> <li>Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.</li> <li>Speak with customers in order to guide them through the development of their voice application.</li> <li>Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.</li> <li>Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.</li> <li>Work with your manager to surface customer problems and assist in process betterments.</li> </ul> Qualifications Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required <ul> <li>2+ years of experience in a client-facing, technical role.</li> <li>Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).</li> <li>1+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.</li> <li>Ability to address customer concerns and provide feedback in a friendly, diplomatic and empathetic way; you treat customer problems like your own.</li> <li>Ability to advise on improvements for the Voice product. </li> <li>Ability to make sound decisions quickly and efficiently.</li> <li>Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties.</li> <li>Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.</li> <li>Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS. Bonus: an understanding of WebRTC.</li> <li>Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.</li> </ul> <ul> <li>You will help customers solve their technical challenges through tickets, phone calls, and chat conversations</li> <li>You will interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.</li> <li>Twilio provides 24/7 support, requiring availability to work on weekends and holidays from 6:30 AM to 3:30 PM India Standard Time.</li> </ul> Desired <ul> <li>Excellent written and verbal communication skills.</li> <li>Previous experience or knowledge of Twilio products.</li> <li>Previous experience with IP-PBX configuration.</li> <li>Previous experience with JIRA, Zendesk, or similar ticketing systems. </li> </ul> Location This role will be located remote, and based in India. What we offer There are many benefits to working at Twilio, including things like competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call<a href="https://www.twilio.com/company/values" target="_blank"> Twilio Magic</a>. Additionally, we empower employees to build<a href="https://www.twilio.org/impact-fund/" target="_blank"> positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,<a href="https://www.twilio.com/company/jobs#open-positions" target="_blank"> please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law. Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at <a href="#">accommodations@twilio.com</a>.

Twilio

Technical Support Engineer 2

Work From Home Bilingual (Spanish) Customer Service CoordinatorJob Description <h2>More Than Just a Bank, More Than Just a Career</h2> <h2>Your Voice is our voice. We’ll champion you.</h2> The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. More Than Just Training, More About You At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will: <ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul> <h2>Compensation</h2> <ul><li>$21 per hour</li></ul> Schedule Offerings <ul> <li>Sunday through Thursday, 2:00 PM - 11:00 PM EST</li> <li> Tuesday through Saturday, 2:00 PM - 11:00 PM EST <ul><li>Schedules are adjusted per time zone and are first come, first served</li></ul> </li> </ul> <h2>More Benefits, More Health, More Wealth, and More Life</h2> Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. <ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul> “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of one <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a> **Successful candidates will need to complete a Language Assessment** Basic Qualifications <ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 2 years customer service experience or 2 years of call center experience</li> <li>Fluent in Spanish and English</li> </ul> Preferred Qualifications <ul><li>At least 1 year of Financial Services experience or Banking experience</li></ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $43,680 - $43,680 for Fascinator, Coordinator Richmond, VA: $43,680 - $43,680 for Fascinator, Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Work From Home Bilingual (Spanish) Customer Service Coordinator

About Working at Commerce Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. Compensation RangeAnnual Salary: $81,075.00 - $211,600.00 (Amount based on relevant experience, skills, and competencies.)About This JobThis position involves both the comprehensive management of existing commercial relationships as well as soliciting new business opportunities with assigned customers and targeted prospects. Although it can vary by market, targeted companies generally include those with annual sales of $15MM and over.Essential Functions<ul> <li>Reach out to assigned customers and targeted prospects with the objective to acquire new business</li> <li>Serve as the primary advisor for an assigned portfolio of diverse and complex commercial relationships, ensuring a high level of customer satisfaction and retention</li> <li>Coordinate with product partners to cross-sell a full range of products and services</li> <li>Critically review and analyze portfolio to reduce risk and enhance profitability</li> <li>Facilitate credit requests, including loan structuring, negotiating/pricing, collateral, ensuring adequate loan documentation, and analyzing industry/credit risk</li> <li>Facilitate the resolution of customer problems, engaging product experts as needed</li> <li>Participate in community and business functions/groups to ensure a positive image for the bank and to establish referral contacts within the marketplace</li> <li>Ensure compliance with all bank policies, procedures, regulations, and laws</li> <li> Manage a portfolio of commercial relationships with some or all of the following characteristics: <ul> <li>Average loan portfolio O/S of $50MM to $100MM</li> <li>Average deposit portfolio of $25MM to $50MM</li> <li>Annual contribution of $500M to $750M</li> </ul> </li> </ul><ul><li>Perform other duties as assigned</li></ul>Knowledge, Skills &amp; Abilities Required<ul> <li>Intermediate knowledge of full range of commercial products, credit policies, procedures and terminology</li> <li>Ability to maintain a valid driver’s license and meet Commerce Bank’s driving record criteria; ongoing employment may be contingent upon meeting all driving requirements</li> <li>Strong time management skills, with ability to appropriately prioritize calling activities and strategies</li> <li>Goal oriented with well-developed sales skills</li> <li>Strong strategic, analytical, and problem-solving skills</li> <li>Strong persuasive and negotiation skills</li> <li>Ability to structure more complex credit requests</li> <li>Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li> <li>Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills</li> <li>Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values</li> <li>Basic proficiency with Microsoft Word, Excel and Outlook</li> </ul>Education &amp; Experience<ul> <li>Bachelor’s degree in Business Administration, or equivalent combination of education and experience required</li> <li>3+ years of commercial banking experience required</li> </ul>For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you’ll be asked to authorize our review of that record.**Level of role is determined by knowledge, experience, skills, abilities, and education.***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Banking Relationship Manager I, II, III, and Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $81,075 to $211,600 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click <a href="https://careers.commercebank.com/us/en/benefits" target="_blank">here</a> to learn more.Location: 5314 S Yale Ave, Tulsa, Oklahoma 74135Time Type:Full time

Commerce Bank

Commercial Banking Relationship Manager

<h1>Customer Service Associate</h1> Job ID 1573633BR <a href="https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&amp;partnerid=26336&amp;siteid=5014&amp;jobid=1612893&amp;AL=1" target="_blank">Apply</a> <ul dir="ltr"> <li>Models and delivers a distinctive and delightful customer experience.</li> <li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li> </ul> Customer Experience<ul dir="ltr"> <li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li> <li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li> </ul> Operations<ul dir="ltr"> <li>Provides customers with courteous, friendly, fast, and efficient service.</li> <li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li> <li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.</li> <li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li> <li>Implements Company asset protection procedures to identify and minimize profit loss.</li> <li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li> <li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li> <li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li> <li>Has working knowledge of store systems and store equipment.</li> <li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li> <li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li> <li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li> <li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li> <li>Completes special assignments and other tasks as assigned.</li> </ul> Training &amp; Personal Development<ul dir="ltr"><li>Attends training and completes PPLs requested by Manager or assigned by corporate.</li></ul> Basic Qualifications <ul dir="ltr"> <li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li> <li>Requires willingness to work flexible schedule, including evenings and weekend hours</li> </ul> Preferred Qualifications <ul dir="ltr"> <li>Prefer six months of experience in a retail environment.</li> <li>Prefer to have prior work experience with Walgreens.</li> <li>Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li> <li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li> </ul> We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here <a href="https://jobs.walgreens.com/benefits" target="_blank">jobs.walgreens.com/benefits</a>. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range $15 - $17.5 / Hourly <a href="https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?PageType=JobDetails&amp;partnerid=26336&amp;siteid=5014&amp;jobid=1612893&amp;AL=1" target="_blank">Apply</a> <a href="#">Back to nav</a>

Walgreens Boots Alliance

Customer Service Associate

<h2>Job Description</h2><h1>What you'll be doing</h1><ul> <li>Lead and scale a team of Customer Success Managers supporting over 400 customers and generating $125M in ARR.</li> <li>Own and execute the Customer Success vision for the Enterprise Segment in North America.</li> <li>Manage quarterly deliverables that highlight customer growth, retention, trends, and product/industry maturity.</li> <li>Design and implement strategic improvements to processes, services, and systems to exceed adoption, retention, and growth objectives.</li> <li>Collaborate with regional Sales, Renewals, and Professional Services leadership to ensure exceptional post-sale experiences for customers.</li> <li>Balance enterprise methodologies with emerging market tactics to elevate the segment and set a standard for leadership.</li> <li>Establish and maintain executive relationships with key customers, acting as a thought leader in the Customer Success space.</li> <li>Foster a culture of accountability and execution through data-driven strategies and insights.</li> </ul><h1>What you bring to the role</h1><ul> <li>Minimum of 5-7 years of management experience in Customer Success, Account Management, or a similar function.</li> <li>Strong consultative and strategic mindset with excellent business acumen.</li> <li>Passion and experience in the customer service or customer experience (CX) sector.</li> <li>Proven ability to connect and communicate trends cross-functionally using clear metrics and feedback.</li> <li>Effective collaboration skills with multiple teams and C-level executives.</li> <li>Demonstrated ability to manage and inspire a diverse team, connecting with both technical and sales personnel.</li> <li>Strong organizational skills and a professional demeanor, with a quick-witted approach to problem-solving.</li> <li>Ability to travel domestically up to 25-40%.</li> </ul>Basic Qualifications:<ul> <li>Excellent communication and interpersonal skills, with a strong command of written communication.</li> <li>Proven leadership abilities with a focus on coaching and developing team performance.</li> <li>Experience in building collaborative teams and linking performance to overall business objectives.</li> <li>Track record of partnering effectively with Sales, Renewals, Professional Services, and other cross-functional stakeholders.</li> </ul>Preferred Qualifications:<ul> <li>Demonstrated success in using customer success and services to drive sales and enhance customer experience innovatively.</li> <li>Experience meeting and exceeding churn and contraction goals in a high-growth, fast-paced environment.</li> <li>Data-driven decision-making skills with a strong focus on execution.</li> <li>Ability to interface comfortably at a senior level and navigate complex customer needs.</li> <li>Enthusiasm for technology and relevant experience in a technology company or consultancy.</li> <li>Experience in resource planning, including account alignment and hiring strategies.</li> <li>Proven experience as a second-line leader, effectively managing and coaching frontline managers to enhance team performance and drive success.</li> </ul>The US annualized OTE (On Target Earnings) range for this position is $209,000.00-$313,000.00 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.The intelligent heart of customer experienceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster <a href="http://www.zendesk.com/diversity-inclusion/" target="_blank">global diversity, equity, &amp; inclusion</a> in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">click here</a>. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to <a href="#">peopleandplaces@zendesk.com</a> with your specific accommodation request.

Zendesk

Director, Customer Success

City of Tulsa

INTERNAL LISTING - CUSTOMER ACCOUNT REPRESENTATIVE II (2 POSITIONS)

Full Job Description: <a href="https://drive.google.com/file/d/1MqeG0B_bzxpB9eQSGuPQ8TVWWAU2CKcr/view?usp=sharing" target="_blank">Manager of Customer Service and Strategic Training</a> Grade: Hourly 16 | H-16 Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the <a href="https://www.tulsaschools.org/about/teams/talent-management/compensation" target="_blank">Salary Schedule</a> for the corresponding Salary Grade (listed above). For more information on our comprehensive benefits packages, please visit: <a href="https://www.tulsaschools.org/careers/comp-benefits" target="_blank">Compensation and Benefits website</a>. Position Summary: Manage Transportation’s Customer Service Center. Trains staff members with new technology for better customer relationships with the schools, parents, and students. Establishes a working relationship with school principals, city leaders, and athletic coaches to facilitate the professional transportation of students. Willing and qualified to work with district leadership as assigned to special programs and critical projects. Organizes and manages transportation services for major events within the district and city of Tulsa. Minimum Qualifications: Education: • High school diploma • Associates degree preferred Experience: • Two years’ supervisor experience • Previous experience driving a school bus Specialized Knowledge, Licenses, Etc.: • Possess or ability to obtain and maintain a CDL Class B with school bus, passenger, and air brake endorsements within first year • Proficient or willing to learn Microsoft Office Suite, Google Office Suite, Zonar GPS, SafeStop, Trip Tracker, IMS, and ByteCurve • Bilingual in Spanish is a plus About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.

Tulsa Public Schools

Manager of Customer Service and Strategic Training

Ready to be a Titan? We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We share happy and sad moments with our customers, we laugh and cry with them, and we build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard-working people, love technology, aren't afraid of a challenge or two and have a desire to push yourself to your maximum potential, our CS team is where you belong. As a Manager on ServiceTitan’s Strategic Customer Success team, you will support a passionate and creative group of Customer Success Managers to provide an exceptional experience for ServiceTitan’s Strategic Accounts (franchise systems and select multi-location enterprise customers). In this role, you will be a critical member of our Success Management team and will help shape ServiceTitan’s strategy for retention, adoption, and customer satisfaction. What you'll do:<ul> <li>People manage a team of our Customer Success Managers to achieve KPIs around retention, adoption and customer satisfaction, among others</li> <li>Hire, Recruit, and Train a strong team of Customer Success Managers</li> <li>Develop future leaders in customer success and around ServiceTitan with demonstrated examples of career development programming resulting in very low voluntary attrition</li> <li>Deliver the best customer experience and expand net revenue</li> <li>Manage and resolve customer escalations from our highest value, highest touch customers</li> <li>Build relationships with key internal stakeholders across various ServiceTitan departments and external customers at the C-suite level</li> <li>Communicate strategy and vision to the team and build processes to deliver those outcomes</li> <li>Be comfortable in a highly dynamic environment and work autonomously to achieve outcomes</li> </ul>What you'll bring: <ul> <li>3+ years of people management experience, preferably with Strategic or Enterprise accounts and teams</li> <li>Ability to be a Player/Coach by taking a call one second and have a career conversation the next</li> <li>Proven leadership skills with a track record of motivating others and maintaining high team morale</li> <li>Deep understanding of what constitutes great customer experience, including specific techniques</li> <li>A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues</li> <li>Ability to travel up to 20% as conditions are safe according to health officials</li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Manager, Strategic Customer Success

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.We are seeking a dynamic and experienced Client Success professional to join our team. The ideal candidate will have 4-6 years of proven client experience, preferably in the financial technology sector, with a strong track record of managing diverse portfolios. The CSM will work with our strategic platform partners to set the direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand the usage of Affirm within their channels. The Client Success position requires outstanding relationship management and program management skills. <h4>What you’ll do</h4> <ul> <li> Deliver a proactive client management strategy to encourage growth &amp; retention with our platform partners </li> <li> Help launch, scale, and grow signed partners via active partner management and in collaboration with internal and external XFN teams </li> <li> Identify upsell and cross-sell opportunities to enhance platform partnerships </li> <li> Conduct regular performance reviews and gather client feedback </li> <li> Ensure alignment between client goals and internal priorities and deliverables </li> <li> Translate complex concepts into concise, compelling narratives for both technical and non-technical audiences. </li> <li> Partner with internal teams to create internal SOPs for scaled platform management </li> <li> Stay abreast of industry trends and market developments to anticipate client needs </li> <li> Collaborate effectively and engage cross-functional teams to successfully grow Affirm’s existing platform footprint </li> <li> Demonstrate resourcefulness and flexibility in navigating changing environments </li> <li> Maintain a thorough understanding of company products and services to provide accurate information and support to clients </li> </ul> <h4>What we look for</h4> <ul> <li> Bachelor's degree with at least 4-6 years of account management experience, preferably in the financial technology industry. </li> <li> Proven track record of managing portfolios and driving revenue growth. </li> <li> Excellent written and verbal communication skills. </li> <li> Strong interpersonal skills and ability to build rapport with clients and stakeholders. </li> <li> Self-motivated, proactive, and able to work independently or as part of a team </li> <li> Comfortable in fast-paced, high-pressure environments managing multiple priorities </li> <li> Proficiency in CRM software (e.g., Salesforce) and Microsoft Office suite </li> <li> Knowledge of marketing technologies and and e-commerce preferred </li> <li> Previous one-to-many platform management experience a plus </li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000 USA On Target Earnings (all other U.S. states) per year: $110,000 - $160,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Associate Client Success Manager - Platform-on-Platform

Work from Home Customer Service Coordinator - Bank VoiceMore Than Just a Bank, More Than Just a Career Your Voice is our voice. We’ll champion you. The best people listen and then say, “How can I help?” That’s what we do at Capital One. It’s how we take care of our customers. It’s how we’re changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn’t be. Our Customer Care team is supported and empowered to be the best people to people. And we’ll have your back every step of the way. That’s life at Capital One. More Than Just Training, More About You At Capital One, it’s important that our associates have the necessary skills and know-how to succeed in their roles and best serve our customers. For that reason, we invest heavily in both formal and informal learning development opportunities. Through these training programs and your day-to-day work, you’ll find that successful associates at Capital One will: <ul> <li>Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change</li> <li>Demonstrate a strong customer focus rooted in empathy</li> <li>Communicate effectively with peers, management and customers</li> <li>Exercise good judgment and independent decision-making skills</li> <li>Demonstrate exceptional listening, questioning, call control, and de-escalation techniques</li> <li>Be proactive, have effective time management and organizational skills</li> <li>Display dependability with a solid attendance record</li> <li>Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)</li> </ul> <h2>Compensation</h2> <ul><li>$21 per hour</li></ul> Schedule Offerings <ul> <li>Sunday through Thursday, 2:00 PM - 11:00 PM EST</li> <li> Tuesday through Saturday, 2:00 PM - 11:00 PM EST <ul><li>Schedules are adjusted per time zone and are first come, first served</li></ul> </li> </ul> <h2>More Benefits, More Health, More Wealth, and More Life</h2> Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something. <ul> <li>Medical, Dental, Vision, Prescription coverage Day 1</li> <li>Flexible Schedule Options</li> <li>Paid Time Off</li> <li>Wellbeing offerings such as backup childcare and Mental Wellness support</li> <li>Tuition Reimbursement</li> <li>Paid Training and Development offered quarterly</li> <li>Flexible Spending Account</li> <li>Life Insurance </li> <li>Disability Insurance</li> <li>401 K and Stock Purchase Plan</li> </ul> Work from Home Technology Requirements <ul> <li>Secure home office environment that is free from background noise and distractions</li> <li> Reliable private internet connection that is not supplied via cellular data or hotspot is required <ul> <li>A private network that is password protected where you have ownership or line of site sight to every device on the network</li> <li>Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)</li> <li>Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions</li> <li>ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred </li> <li>To validate ISP speeds from a Chrome browser, go to <a href="http://www.google.com" target="_blank">www.google.com</a>, type Speed Test and run from the Google landing page </li> </ul> </li> <li>Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met</li> </ul> Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Work from Home Location Requirements This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. “At Capital One, we strive to attract the best people to give them the opportunity to be great.” - Rich D. Fairbank, Chairman, Founder and CEO We believe in the Power of one <a href="https://www.capitalonecareers.com/work-and-culture#anchor-impact" target="_blank">Work &amp; Culture at Capital One</a> Basic Qualifications <ul> <li>High school diploma, GED or equivalent certification</li> <li>At least 2 years customer service experience or 2 years of call center experience</li> </ul> Preferred Qualifications <ul><li>At least 1 year of Financial Services experience or Banking experience</li></ul> At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $43,680 - $43,680 for Fascinator, Coordinator Richmond, VA: $43,680 - $43,680 for Fascinator, Coordinator Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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