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This is a hybrid position that requires working in the office on Tuesday, Wednesday, and Thursday, while allowing remote work on Monday and Friday.Are you a natural conversationalist who loves connecting with people over the phone? Do you thrive in a fast-paced environment where every call makes a difference? If so, we want YOU on our team!At ConsumerAffairs, we help millions of consumers make smart buying decisions in moments of need. Our platform connects people with brands that fit their needs while providing trusted insights through real consumer reviews.We’re not your average company—we’re a team of data-driven, impact-focused, and consumer-obsessed individuals who raise the bar, win as one team, and above all else, we care. If you love being on the phone, having meaningful conversations, and making an impact with every call, this is the role for you!What You’ll DoAs a Customer Outreach Representative, you’ll be the voice of ConsumerAffairs, reaching out to real customers to collect authentic reviews about their experiences. You’ll have meaningful conversations, ensure quality storytelling, and play a key role in helping other consumers make informed decisions.What’s a day in the life?<ul> <li>Conduct engaging phone interviews with customers of ConsumerAffairs Accredited brands</li> <li>Capture genuine feedback and ensure it meets our quality standards</li> <li>Maintain a high level of professionalism while keeping conversations natural and engaging</li> <li>Meet daily and weekly goals for completed reviews and calls (we love a good challenge!)</li> <li>Keep detailed and accurate records for reporting and performance tracking</li> <li>Crush your performance goals and unlock incentive opportunities!</li> </ul> Hard Skills: Strong verbal communication – you’re comfortable on the phone and can keep a conversation flowing Active listening – you hear what’s not being said just as much as what is Ability to multitask – listening, note-taking, and engaging all at once Basic knowledge of Google Drive apps (Docs, Sheets, etc.)Soft Skills: Customer-focused – you love helping people feel heard and valued Adaptable – you can adjust to different personalities and situations with ease Detail-oriented – accuracy and quality matter to you Growth mindset – you seek feedback, take initiative, and push yourself to improve Results-driven – you set goals, crush them, and then aim even higher Team player – you know that winning is more fun when done together Incentive earning potential – the harder you work, the more money you make!Recognition and rewards for hitting (and exceeding) your goalsFast-paced, high-energy environment where top performers thriveRich employer-paid benefits (Medical, Dental, Vision)401(k) with company match to help secure your financial futureOpen PTO, paid holidays, and more – we believe in work-life balance

ConsumerAffairs

Customer Outreach Representative

<h1> Customer Experience Specialist </h1> Customer Service Full-time Tulsa, OK, United States <a href="#"> Apply now </a> <a href="#"> Apply now </a> As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs. <h2>YOUR ROLE AT SIXT</h2> <ul> <li>You will respond to all inbound contacts within established service levels, ensuring a premium customer experience</li> <li>You will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience</li> <li>You will utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently</li> <li>You will partner with global departments to address customer requests and deliver the most effective solutions</li> <li>You will offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs</li> <li>You will consistently meet or exceed performance and quality standards in customer interactions</li> </ul> <h2>YOUR SKILLS MATTER</h2> • High school diploma or equivalent required; Associate degree preferred • 2-3 years of customer service experience, focusing on problem resolution and de-escalation • Strong verbal and written communication skills with a professional demeanor • Ability to handle high call volumes while maintaining quality service • Excellent organizational, multitasking, and time management skills • Proficient in Microsoft Office applications, CRM tools, and general computer navigation <h2>WHAT WE OFFER</h2> <ul> <li> Comprehensive Health &amp; Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan</li> <li> Paid Time Off &amp; Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance</li> <li> Bonus Plan Participate in a bonus plan based on your position</li> <li> Work Equipment Receive a laptop, and possibly a phone, depending on your role</li> <li> Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees</li> </ul> About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 12.02.2025

Sixt SE

Customer Experience Specialist

Coordinator I Client Services M - F 8:30am - 5:00pm

Mental Health Association

Coordinator I Client Services

Job Description: This hybrid position reports to our 15901 E Skelly Dr, Tulsa, OK location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of AT&amp;T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency: Our Customer Service Representatives earn between $17.41 - $20.22 and up to $3,000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training. How You’ll Make an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like: <ul> <li>Handle customer interactions (calls, chats, emails) in a fast-paced environment.</li> <li>Accurately resolve issues related to service, billing, payments, and collections.</li> <li>Explain bills and product features clearly.</li> <li>Troubleshoot basic problems and seek higher support if needed.</li> <li>Build customer confidence and loyalty by resolving issues.</li> <li>Support various customer inquiries, including technical issues.</li> <li>Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.</li> <li>Paid training.</li> </ul> What we are looking for: <ul> <li>Unwavering Customer Focus</li> <li>Strong Work Ethic</li> <li>Adaptability</li> <li>Problem-Solving Skills</li> <li>Attention to Details</li> </ul> Joining our team comes with amazing perks and benefits: <ul> <li>Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T home phone</li> <li>Tuition reimbursement program</li> <li>Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.</li> <li>Paid Parental Leave</li> <li>Medical/Dental/Vision coverage</li> <li>401(k) plan</li> <li>Additional sick leave beyond what state and local law require may be available but is unprotected</li> <li>Adoption Reimbursement</li> <li>Disability Benefits (short term and long term)</li> <li>Life and Accidental Death Insurance</li> <li>Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li> <li>Employee Assistance Programs (EAP)</li> <li>Extensive employee wellness programs</li> </ul> WFH Requirements <ul> <li>You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&amp;T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li> <li>Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).</li> <li>You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.</li> </ul> If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit! Career possibilities are limitless with AT&amp;T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&amp;T, we’d love to hear from you! Your future is calling. Apply today! Weekly Hours:40 Time Type:Regular Location:Tulsa, Oklahoma It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. Job ID R-51977 Date posted 01/14/2025

AT&T

Customer Service Representative - Retention (Hybrid)

Zeeco

IT Support Technician I

Req ID: 76179 Location: Tulsa -TUL Areas of Interest: Wealth Management Operations Pay Transparency Salary Range: Not Available Application Deadline: 03/14/2025 BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®. <h2>Bonus Type</h2> Formula Based <h2>Summary</h2> Invest in your career with us! If you’re looking for a job that combines a passion for innovation, opportunities for growth, and a culture of teamwork, then you've come to the right place. If you enjoy being resourceful and executing complex tasks, then we have an exciting opportunity awaiting someone like you! <h2>Job Description</h2> The Client Service Specialist is primarily responsible for operational, administrative, and sales support to the Financial Consultants, who provide investment services to clients. Performs daily servicing activities, which involve documentation, information gathering, and compiling, works under general supervision. This position is to ensure all operational functions are processed efficiently with limited errors, putting the needs of the client first and providing exceptional service every single time. <h2>Team Culture</h2> We believe in one team, one goal. You will form relationships with your peers and develop a buddy system to help balance the workloads when necessary. Our camaraderie, shared decision making, and mutual respect for one another are what make us one big happy family. As stakeholders, all team members are encouraged to share ideas and best practices that will positively impact the bottom line. Our team culture inspires our entrepreneurial spirit. It empowers us to act as trusted advisors for our clients and communities while using our discipline and business savvy to make the right decisions. <h2>How You'll Spend Your Time</h2> <ul> <li>You will maintain current client accounts, update registrations, and set up new accounts. </li> <li>You will promptly answer emails and calls from the client. You will assist clients with a variety of tasks by leveraging resources and collaborating with peers and management. </li> <li>Organization is critical to success in this role. You will use an agile approach to your workday and prioritize multiple daily tasks. </li> <li>You will provide updates to the advisors and your managers on account statuses and requests. Follow through and follow up on tasks are imperative. </li> <li>You will partner with the team you support and become an extension of the advisors, which is critical for success. </li> </ul> <h2>Education &amp; Experience Requirements</h2> This level of knowledge is normally acquired through completion of a Bachelor’s Degree in Finance or related field of study and ­­3-4 years of directly related experience in ­­­­­­­­­­­­investment sales/operations or 5-7 years equivalent combination of education and experience. Required: FINRA Series 7, Series 63 or Series 66 <h2>Working Conditions &amp; Physical Requirements</h2> Office BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees. With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career! Apply today and take the first step towards your next career opportunity! The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status. Please contact <a href="#">recruiting_coordinators@bokf.com</a> with any questions.

Bank of Oklahoma

Client Service Specialist

Production Support, Senior Associate - Capital One Software (Remote) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market. Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Production Support, Senior Associate, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. Job Summary: We are seeking a highly skilled and motivated Production Support Senior Associate to join our Capital One Software Support team in a fast-paced Software as a Service (Saas) organization. As a key member of our technical support group, you will play a critical role in ensuring the reliability, performance, and optimal functionality of our SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities: <ul> <li>Coordinate and execute customer onboarding processes to ensure smooth transitions to our services. </li> <li>Create and maintain comprehensive documentation related to troubleshooting procedures, system configurations, and support processes.</li> <li>Share knowledge with team members and contribute to the development of training materials.</li> <li>Work closely with cross-functional teams, including software developers and platform engineers to address and resolve customer issues.</li> <li>Collaborate with Level 3 support to perform root cause analysis and contribute to long-term solutions.</li> <li>Flexibility for on-call rotations and handling high-priority issues outside business hours.</li> <li>Update support tickets promptly, ensuring clear communication of the status and resolution of customer inquiries to uphold high standards of service.</li> <li>Ensure a high level of customer satisfaction through professional and courteous interactions.</li> <li>Identify opportunities for automation to streamline repetitive tasks and enhance efficiency.</li> <li>Contribute to continuous improvement initiatives, suggesting and implementing process enhancements..</li> <li>Ensure adherence to company policies, IT standards, and regulatory requirements.</li> <li>Conduct data analysis on incidents/service requests trends, and recurring issues. </li> <li>Prepare and present reports on key metrics, including ticket SLAs</li> <li>Strong interpersonal and collaboration skills to work effectively with cross-functional teams, </li> </ul> If you are a highly analytical and collaborative individual with a passion for ensuring the seamless operation of SaaS solutions, we invite you to apply for this challenging and rewarding position. Join us in delivering exceptional support to our clients and contributing to the success of our innovative SaaS products Basic Qualifications: <ul> <li>Bachelor's degree </li> <li>At least 3 years of system engineering experience</li> <li>At least 2 years of software troubleshooting or software customer support experience</li> </ul> Preferred Qualifications:<ul> <li>1+ year of experience with Snowflake</li> <li>Experience with scripting languages (Python, Bash)</li> <li>1+ years of experience in DevOps Engineering</li> <li>1+ years of experience with public cloud technologies</li> <li>1+ years of experience using monitoring tools (AWS Cloudwatch, Splunk, New Relic)</li> <li>AWS Certified Solutions Architect – Associate Certification.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $86,000 - $98,200 for Support Specialist, Sr Richmond, VA: $86,000 - $98,200 for Support Specialist, Sr Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Capital One

Production Support, Senior Associate - Capital One Software (Remote)

Customer Solutions Architect - Capital One Software - (Remote)Capital One has been a pioneer through our tech journey as the first large bank to go all in on the public cloud, while operating in a complex and highly regulated business environment. We have built out a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what’s possible in banking. (e.g., Capital One Eno).Our teams have built and battle tested new capabilities to meet those needs. We’ve open sourced several of the software tools we built (e.g., Cloud Custodian, Hygieia) and forged new partnerships with other digital leaders (e.g., Microsoft, MSFT).Through this journey, we've developed a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale. We also recognize that many other businesses are facing similar data management needs as they accelerate their cloud and data journeys, and are exploring how best to bring some of the tools to market as enterprise B2B software solutions.Role OverviewThe Capital One Software team is seeking a customer-centric, energetic, and highly-motivated individual to join our team. You are entrepreneurial by nature, completely comfortable working with diverse cross-functional teams, and talented at helping customers align technical and business outcomes. We look for people who obsess over removing friction from the overall customer experience and thrive in an entrepreneurial environment driven by bold ideas, collaboration and creativity.Specifically, we are looking for experienced and collaborative technical pre-sales individuals to partner with technically skilled customers, internal Product and Engineering teams as well as other cross-functional verticals. In this role, you will need to be technically capable and credible in your own right as well as effective in shaping the customer and solutions-focused skills of your team. We are looking for individuals who love learning and introducing new technology in order to help colleagues and customers embrace and adopt new technology. We need innovative individuals who can look beyond the technology and consider the value our technology creates for our customers, and can help change how our technology is viewed to enable outcomes. The ideal candidate will have past experience working as a Customer Solutions Architect, technical pre-sales, or a similar role. You will have an ability to grow your leadership skills as well as diving deep into various hands-on solutions while developing new skills, so you can make strong contributions in architecture transformation discussions. Customer Solution Architects must be able to identify customer pain points and desired outcomes and translate them into Capital One Software solutions. You are able to help customers align technical and business outcomes and eliminate ambiguity in a growing software business. Seeking individuals with bold ideas, entrepreneurial in nature and those who enjoy building a startup. We require individuals who can implement internal and external solutions at scale with little to no managerial oversight.Key Areas of Focus for Customer Solutions Architects:<ul> <li>Trusted Advisor: We are the front line for our customer’s tech, product, and cyber needs as well as for solutioning product specific improvements.</li> <li>Customer Ambassador: We represent the voice of the customer and the customer needs in internal discussions and working groups.</li> <li>Demonstrate Value: We focus on identifying the best solutions that bring value to our customers.</li> <li>Thought Leadership: We use research and customer solutioning experiences to build and share thought leadership both internally and externally.</li> <li>Subject Matter Experts: We focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.</li> <li>Pre-Sales &amp; Post-Sales: We are focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. We also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.</li> <li>Solution Oriented: We focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at our disposal.</li> <li>Channel Partnership: We collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.</li> </ul>Key Responsibilities for This Role:<ul> <li>Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.</li> <li>Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.</li> <li>Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.</li> <li>Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..</li> <li>Serves as a knowledge resource and escalation point for coworkers and customers.</li> <li>Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.</li> <li>Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.</li> <li>Leads high customer satisfaction through the use of data and proactive solutions.</li> <li>Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.</li> <li>Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.</li> <li>Develops and maintains technical support procedures and policies.</li> <li>Builds credibility and trust within the team and with our business customers and stakeholders.</li> <li>Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.</li> <li>Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.</li> <li>Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.</li> <li>Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for Capital One to develop.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree or military experience</li> <li>At least 7 years of experience in a customer-facing role in an organization or entrepreneurial context.</li> <li>At least 5 years of experience with cloud services (AWS, GCP, Azure), or data clouds (Snowflake, Databricks,), and data manipulation languages (SQL).</li> <li>At least 4 years of experience working with cross-functional teams.</li> <li>At least 3 years of experience with design, implementation, or consulting experience of distributed applications.</li> </ul>Preferred Qualifications:<ul> <li>Master’s Degree in Computer Science, Engineering, or Information Technology.</li> <li>High level of comfort communicating effectively across internal and external organizations.</li> <li>Experience in technical consulting and/or architecture engagements with large-scale customers or enterprises.</li> <li>2 + years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.</li> <li>2 + years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $204,900 - $233,800 for Sr. Manager, Solutions Architecture McLean, VA: $225,400 - $257,200 for Sr. Manager, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Customer Solutions Architect - Capital One Software - (Remote)

Senior Director, Customer Support Leader (Remote)Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even large companies to be innovative and personalized. As one of the first large enterprises to go all-in on the public cloud, Capital One needed to build cloud and data management tools that didn’t exist in the marketplace to enable us to operate at scale in the cloud. And in 2022, we publicly announced Capital One Software and brought our first B2B software solution, Slingshot, to market.Building on Capital One’s pioneering adoption of modern cloud and data capabilities, Capital One Software is helping accelerate the data management journey at scale for businesses operating in the cloud. If you think of the kind of challenges that companies face – things like data publishing, data consumption, data governance, and infrastructure management – we’ve built tools to address these various needs along the way. Capital One Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going forward.We are seeking top tier talent to join our pioneering team and propel us towards our destination. You will be joining a team of innovative product, tech, and design leaders that tirelessly seek to question the status quo. As a Capital One Senior Director of Customer Support, you’ll have the opportunity to be on the forefront of building this business and bring these tools to market. We are seeking an experienced and accomplished Support Leader with a proven track record in operational and/or site reliability engineering to lead our support organization. This executive role demands a deep understanding of system architecture, service delivery, and customer experience. The successful candidate will be responsible for ensuring maximum system uptime, optimizing performance, and leading a team of engineers to deliver world-class support around the clock.The ideal candidate will have a strong background in managing and scaling critical services, and will be adept at developing strategic roadmaps to address complex, large-scale challenges inherent in the technology industry. They will be a visionary leader with a passion for innovation and a commitment to delivering exceptional customer experiences. They will possess a deep understanding of industry best practices and emerging technologies, and will be able to leverage this knowledge to drive continuous improvement and operational excellence.Key Responsibilities:<ul> <li>Lead and inspire a high-performing team of engineers to deliver exceptional support and service.</li> <li>Develop and implement strategies to ensure maximum system availability, reliability, and performance.</li> <li>Drive innovation and continuous improvement in service delivery and support.</li> <li>Develop and execute strategic roadmaps to address complex, large-scale challenges.</li> <li>Stay abreast of industry trends and emerging technologies to ensure the organization remains at the forefront of innovation.</li> <li>Foster a culture of collaboration, accountability, and customer-centricity.</li> </ul>Basic Qualifications:<ul> <li>Bachelor’s degree </li> <li>At least 9 years of experience in customer support, customer success, or operations within a SaaS or technology organization</li> <li>At least 6 years of experience in operational or site reliability engineering</li> <li>At least 5 years of experience in people management roles, with a focus on building, mentoring, and leading high-performing teams</li> </ul>Preferred Qualifications:<ul> <li>Master’s degree in Computer Science </li> <li>6 + years of experience in developing and executing strategic roadmaps to address complex customer and business challenges</li> <li>Demonstrated ability to understand system architecture, service delivery and customer experience</li> <li>Experience designing scalable processes for proactive customer support and self-service solutions</li> <li>Strong leadership skills, communication and interpersonal skills</li> <li>Demonstrated ability to collaborate cross-functionally with product, engineering, and sales teams</li> <li>Experience navigating and leading teams through high-growth, fast-paced, or startup-like environments</li> </ul>At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $280,600 - $320,200 for Sr. Director, Solutions Architecture Richmond, VA: $280,600 - $320,200 for Sr. Director, Solutions Architecture Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the <a href="https://www.capitalonecareers.com/benefits" target="_blank">Capital One Careers website</a>. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at <a href="#">RecruitingAccommodation@capitalone.com</a>. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to <a href="#">Careers@capitalone.com</a>Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Senior Director, Customer Support Leader (Remote)

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.Affirm is committed to building lasting partnerships with merchants for long term growth and ongoing revenue generation. As a Client Success Manager, you will work with some of our largest ticketing and travel partners to set the strategic direction of their programs, build internal advocacy and understanding of the Affirm platform, and implement initiatives that will expand usage of Affirm within their channels. The Client Success Manager position is a high-profile, customer-facing role requiring outstanding relationship management and program management skills. This person will report to the Director, Client Success. What you'll do <ul> <li> Lead and co-manage a portfolio of key accounts to develop long-term business relationships </li> <li> Implement a proactive client management strategy to encourage retention and growth with our merchant partners </li> <li> Analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment </li> <li> Promote marketing best practices and optimization strategies with our merchant partners </li> <li> Track and proactively share insights with internal and external stakeholders to build industry expertise and drive innovative strategy </li> <li> Collaborate cross-functionally across our Analytics, Credit, Technical, Marketing, and Product teams to improve the Affirm offering for our merchants </li> </ul> What we look for <ul> <li> Bachelor’s degree with at least 5+ years of enterprise customer-facing experience </li> <li> Previous new business sales experience </li> <li> Excellent relationship management skills, with the ability to influence outcomes and navigate large, complex merchant organizations </li> <li> Experience in managing cross-functional projects with a high attention to detail </li> <li> Strong written and verbal communication skills </li> <li> Excellent problem-solving and analytical abilities </li> <li> Knowledge of e-commerce preferred </li> <li> Ticketing and/or Travel industry experience and expertise is a plus </li> <li> Excellent presentation and data organization skills. Proficiency in Google Workspace (e.g. Gmail, Docs, Sheets, Slides, Drive) </li> </ul> Pay Grade - H Equity Grade - 5 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, which includes the annual base pay and the sales incentive target. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $125,000 - $175,000 USA On Target Earnings (all other U.S. states) per year: $110,000 - $160,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://docs.google.com/document/d/e/2PACX-1vRojeMpOCLuwt8xdkvjZStXkjQAHyOmnPgEPYdn7p4ed6G_ztjUE45tCIpbFxRZOA/pub" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

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