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<h2>DESCRIPTION</h2> The Customer Engagement Technologies (CET) organization powers Customer Service (CS) by developing elegant Customer and Customer Service Associate (CSA) facing products globally. These products offer effortless self-service and automated solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers’ issues using our associate-facing products powered through human-centered design. One of these solutions is a new translation system deploying neural machine translation technology (through AWS Translate models) that aims to support high-quality, real-time translations for up to 39 languages. By applying automated translations to text-based customer service channels (e-mail, chat, Message Us, and CS Chatbot), the product’s vision is to remove language as a barrier and enable flexibility in the CS labor force. Ultimately, Amazon will be capable of supporting customers anywhere around the world, irrespective of the language the CSA is speaking. Our team is looking for a talented Machine Learning Data Associate (MLDA)- Specialist Italian to drive Italian-to-English and English-to-Italian machine translation improvements in partnership with the Machine Learning team. Specifically, you will audit cross-language interactions on text-based channels, review and assess the quality of the machine translations in each direction, and inform on the highest priority machine translation improvement opportunities that will enhance the customer experience. You will work with Program and Product Managers to determine opportunities for optimizing the quality auditing and machine translations improvement processes, augmenting the customer experience through product testing, and executing the machine learning roadmap for the product. You will be part of a Global Product Management team whose innovations and strategies will influence what we build and how we surface information to solve customers’ issues globally. A successful candidate is a native Italian speaker who also speaks English fluently, is extremely detail-oriented, an effective communicator, has demonstrated the ability to earn the trust of stakeholders across a cross-functional team of individuals, is data-driven, and has a strong eye for opportunities. You should be customer-obsessed and not afraid to analyze thousands of interactions. You are willing to experiment, fail fast, learn, and iterate to improve. Furthermore, you understand and account for the implications of your work on front line operations. Key job responsibilities - Native-level translation and localization skills in Italian - Proficiency in testing and content reading in Italian, with the ability to document outcomes in English for stakeholders - Utilization of Italian skills to support internal and external customers and related products - Competence in navigating various internal tools to understand the customer journey - Strong attention to detail and commitment to quality - Adaptability to work in a dynamic environment and willingness to change priorities on short notice - Must be fluent in Italian and English A day in the life Key daily activities include but are not limited to: - Localization/Translation - Testing various workstreams - Contact Reading in native language while documenting findings in English - Stakeholder management Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan About the team Omni MLDA is a division of Customer Engagement Technologies (CET), partnering with key stakeholders to: - Automate customer service processes - Enhance the end-to-end customer experience <h2>BASIC QUALIFICATIONS</h2> - Fluency in Italian and English (verbal and written communication) - 1+ years business experience in localization and translation - Strong attention to details - Exceptional communicational skills - Customer service experience - Experience working in complex and frequently-changing environments - Ability to interpret customer need and being able to frame that as clear requirements <h2>PREFERRED QUALIFICATIONS</h2> - Project planning experience, including project scoping, deadline-setting, backlog maintenance, and reporting - Bachelor's Degree - Practical knowledge of data processing needs and trade-offs - Experience working with machine learning, Artificial intelligence, natural language understanding data Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit <a href="https://amazon.jobs/content/en/how-we-hire/accommodations" target="_blank">https://amazon.jobs/content/en/how-we-hire/accommodations</a> for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $32,700/year in our lowest geographic market up to $70,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit <a href="https://www.aboutamazon.com/workplace/employee-benefits" target="_blank">https://www.aboutamazon.com/workplace/employee-benefits</a>. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon

Bilingual Machine Learning Data Associate - Italian (Remote), Customer Engagement Technology

<h1> Senior Customer Service Manager </h1> Customer Service Full-time Tulsa, OK, United States <a href="#"> Apply now </a> <a href="#"> Apply now </a> SIXT is looking for a dynamic and experienced Senior Customer Service Manager to lead our call center operations. In this role, you will drive customer satisfaction, optimize service efficiency, and ensure a premium experience that aligns with SIXT's commitment to excellence. You will oversee daily operations, develop high-performing teams, and collaborate with global partners to resolve customer concerns effectively. If you are a results-driven leader with a passion for delivering exceptional service, we want to hear from you! <h2>YOUR ROLE AT SIXT</h2> <ul> <li>You will oversee daily call center operations, ensuring optimal staffing, workflow efficiency, and service quality</li> <li>You will recruit, train, and develop a high-performing team focused on delivering premium customer service</li> <li>You will partner with domestic and international teams to resolve complex customer issues effectively</li> <li>You will handle escalated customer inquiries, ensuring prompt and satisfactory resolutions</li> <li>You will implement strategies to enhance call center performance, response times, and customer satisfaction</li> <li>You will maintain service excellence by aligning customer interactions with brand standards and continuous improvement initiatives</li> </ul> <h2>YOUR SKILLS MATTER</h2> <ul> <li>Bachelor's degree in Business Administration or related field, or 5+ years of progressive contact center management experience</li> <li>Proven success as a call center leader, ideally in the rental car or travel industry; global experience is a plus</li> <li>Strong leadership skills with the ability to mentor, motivate, and manage diverse teams effectively</li> <li>Excellent communication, problem-solving, and conflict-resolution skills</li> <li>Deep understanding of workforce management principles and data-driven performance optimization</li> <li>Strong organizational and time management skills, thriving in fast-paced environments</li> </ul> <h2>WHAT WE OFFER</h2> <ul> <li> Comprehensive Health Insurance / Paid Time Off &amp; Sick Leave Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan. Enjoy PTO, sick leave, floating paid holidays and a healthy work-life balance</li> <li> Bonus Plan Take advantage of competitive performance-based incentives with uncapped commission structures</li> <li> Hybrid Work Format Flexible hybrid work options - 4/1 format with flexible start times (8-5 or 9-6)</li> <li> Exclusive Employee Rentals Leverage special rental discounts exclusive to employees, offering great savings for you, friends, and family</li> <li> Additional Perks Experience the advantages of working in a cutting-edge office in Downtown Tulsa, free parking and ample opportunities for professional advancement or Additional Perks Experience the advantages of working in a dynamic work environment and ample opportunities for professional advancement</li> </ul> About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 19.02.2025

Sixt SE

Senior Customer Service Manager

<h2>Job Details</h2> Level Experienced <h2>Description</h2> Clary Sage College is seeking a professional to work the busy front desk as a Customer Relations Specialist (CRS)! The CRS will be the first point of contact for the public, on the phone and in person, creating an environment of excellence in customer service. Answer multi-line phone systems, assist clients in scheduling services, operate the salon register, and uphold excellent cash-handling skills. Interact daily with students (customers), management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College. Must have a minimum of two years in customer service. Ability to answer multi-line phones, computer skills, professional appearance. Applicant needs to be extremely welcoming, friendly and have a clear concise phone voice. Beauty industry knowledge is a plus. Full-time with great benefits. Hours of work will be Mon. through Fri. from 7:30 am to 4:30 pm. General Responsibilities: <ul> <li>Greet all visitors entering and exiting the building</li> <li>Answer multi-phone lines, transfer calls, retrieve and take messages</li> <li>Operate Meevo salon software/register. Conduct transactions, cash handling, and drawer balancing procedures.</li> <li>Maintain communication with the maintenance and housekeeping departments</li> <li>Sort incoming and outgoing correspondence, distribute received faxes</li> <li>Organize materials and data appropriately in both hard and electronic formats</li> <li>Executing special projects as assigned</li> <li>Interact daily with students, salon/spa clients, management, vendors, and employees, ensuring that high-quality standards and corporate values are portrayed on behalf of the College</li> <li>Serve as a resource for general product knowledge to all customers.</li> <li>Report complaints to the Customer Relations Manger or Campus Director</li> <li>Complete incident/accident/compliant forms when needed for HR</li> <li>Resolve customer issues and requests in an efficient and quick manner</li> <li>Participate in a minimum of two professional developments per year</li> <li>Other duties as assigned</li> </ul> Benefits: <ul> <li>Health, Dental, Vision, Life Insurance</li> <li>Generous paid time off policy</li> <li>Paid holidays, Birthday, Bereavement, and Volunteer Day</li> <li>Educational Assistance Program</li> <li>401k retirement plan and 4% match</li> <li>Free monthly student services at Clary Sage College and Community Care College</li> </ul> Who We Are: Community HigherEd Institute is Oklahoma’s only private non-profit technical college system based in Tulsa, Oklahoma that is dedicated to improving the lives of aspiring professionals through each of its three campuses, Community Care College, Clary Sage College, and Oklahoma Technical College. Established in 1995, The College’s mission is to transform lives and contribute to society by providing career-focused higher education opportunities that empower students to obtain successful employment, develop leadership skills, and serve their communities. The College culture is encapsulated in the C.A.R.E.S acronym that highlights the engrained mentality of all members of faculty, staff, and administration alike: courtesy, accountability, respect, excellence, and success. <h2>Qualifications</h2> Skills &amp; Abilities: <ul> <li>Must have high regard for personal hygiene and professional appearance</li> <li>Welcoming, friendly, positive outgoing personality</li> <li>Must excel in customer service</li> <li>Clear, concise communication skills</li> <li>Excellent multi-tasking and organizational skills</li> <li>The ability to maintain confidentiality is a must</li> </ul> Education &amp; Experience: <ul> <li>High School Diploma or equivalent (required)</li> <li>Minimum of two years of customer service experience (required)</li> <li>Two years of front desk/administrative experience (preferred)</li> </ul> Physical Requirements: <ul> <li>While performing the duties of this job, the employee is regularly required to work in a seated position, stand up, walk, reach with hands and arms, stoop, kneel, and crouch. Must regularly lift and move up to 25 lbs.</li> </ul>

Oklahoma Technical College, Tulsa

Customer Relations Specialist

<h2>Job Details</h2> Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $22.99 - $34.49 Hourly Job Shift Day Job Category Sales <h2>Description</h2> Job Summary: Provides technical support to AAON representatives and technicians via phone communication during live interactions. Provide written answers in clear and direct communication via emailed interactions from third party representatives and customers. Essential Job Duties and Responsibilities: <ul> <li>Provides live support for field HVAC technicians onsite over the phone. </li> <li>Responds to emails in a professional and courteous manner with detailed information to provide guidance on field related queries.</li> <li>Interprets wiring diagrams to help diagnose issues in house and in field.</li> <li>Performs initial troubleshooting for common issues using available resources and manuals.</li> <li>Escalates any unresolved or complex problems promptly and efficiently.</li> <li>Provides clear and concise communication when escalation is needed to more senior support and/or management.</li> <li>Assesses customer needs and recommend suitable solutions.</li> <li>Provides exceptional customer service. </li> <li>Reviews all technical support related processes and documentation for continuous improvement.</li> <li>Identifies patterns in recurring customer issues and reports them to Tier 2 for further investigation.</li> <li>Maintains and updates personal knowledge of current AAON product offerings and services.</li> <li> Logs results of all calls into job service notes. </li> </ul> <h2>Qualifications</h2> Education and Experience Requirements: High school diploma with a minimum of 3 years’ commercial HVAC experience or equivalent industry experience. Associate’s degree in applied science or a two-year technical degree preferred. Knowledge, Skills, and Abilities: <ul> <li>Fundamental understanding of HVAC related refrigeration operations.</li> <li>Fundamental understanding of wiring diagrams and how to decipher operation of units. </li> <li>Demonstrates a strong customer service mindset and professionalism.</li> <li>Excellent problem solving and technical communication skills, both spoken and written.</li> <li>Logical presentation of complex or simple applications in HVAC.</li> <li>Ability to execute multiple tasks simultaneously under time pressure</li> </ul> Work Environment: <ul> <li>Primarily works in an office environment.</li> <li>Requires sitting/standing for long periods.</li> <li>Work requires periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.</li> <li>Lift and carry up to 10 pounds occasionally.</li> <li> Travel occasionally to job sites and office locations as needed. </li> </ul> Disclaimer: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship

Aaon

Technical Support Specialist

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm’s Customer Advocacy and Retention (CAR) team houses our customer complaint experts. When customers share their painful experiences with Affirm, Affirm has invaluable insight into the breaking points of our products, processes, or policies. As we learn from and champion for these customers, we use their voices to improve customer experience, deliver fair outcomes and repair relationships. As a Manager, Customer Advocacy, you will be a strong, supportive people lead for our global team responsible for handling the most complex customer issues.. This role will manage both onshore and offshore teams, ensuring efficient case management workflows, escalation paths, and data- driven decision-making to enhance operational efficiency and customer satisfaction. In addition, you will drive KPIs and OKRs for the team to achieve, develop and optimize processes and provide regular coaching and feedback to help facilitate and further the team’s growth. What You'll Do <ul> <li>Lead, mentor, and develop a high-performing team by providing coaching and real-time feedback. Establish clear performance expectations, set individual goals, and create structured improvement plans for continuous growth. </li> <li>Partner with our internal training team to build and maintain training materials, including standard operating procedures (SOPs), onboarding programs, job aids, and refresher training to enhance team knowledge and effectiveness. </li> <li>Serve as an escalation point, providing hands-on guidance to resolve complex cases and ensure exceptional customer service. </li> <li>Support career growth by assisting team members in developing skills and mapping career progression plans. </li> <li>Collaborate with the Quality Assurance team to ensure reviews and audits are completed with accuracy, consistency and compliance against regulatory requirements. Leverage insights to drive continuous improvement.</li> <li>Develop and manage processes for coordinating customer complaints and escalations across multiple outsourced contact centers and internal teams.</li> <li>Advocate for the Voice of the Customer (VoC) by partnering with internal teams to address systemic issues and improve the overall customer experience. </li> <li>Lead process optimization initiatives to enhance case management flows, escalation handling, and service efficiency. </li> <li>Utilize data analytics and performance insights to identify root causes of customer pain points and drive process improvements.</li> <li>Establish, maintain, and monitor key performance metrics, ensuring transparency in team productivity and efficiency. </li> <li>Provide regular reporting on business trends, team performance, and customer feedback to inform leadership decisions.</li> </ul> What We Look For: <ul> <li>5+ years of experience in customer service, operations, or escalation management with a minimum of 2+ years experience in a leadership role managing teams across multiple geographies (onshore &amp; offshore).</li> <li>Ability to multitask and prioritize, including strong time management skills</li> <li>Proven leadership skills, including ability to mentor, motivate and encourage team members.</li> <li>Strong experience in case management workflows and escalation handling, including designing processes for complex customer issues.</li> <li>Proficiency in data analysis and reporting, with the ability to leverage insights to drive operational improvements and business decisions.</li> <li>Ability to influence and collaborate across departments to drive resolution and enhance the customer experience.</li> <li>Strong organizational and project management skills, with the ability to prioritize competing demands in a fast-paced environment.</li> <li>Thrives in a faced-paced environment with ambiguity, constant change and a rapidly growing team; is able to make measured, objective, data-driven decisions on a daily basis.</li> </ul> Pay Grade - K Equity Grade - 6 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $140,000 - $190,000 USA base pay range (all other U.S. states) per year: $124,000 - $174,000 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: <ul> <li>Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents </li> <li>Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses</li> <li>Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge</li> <li>ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount</li> </ul> We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's <a href="https://www.affirm.com/global-candidate-privacy-notice" target="_blank">Global Candidate Privacy Notice</a> and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Affirm

Manager, Customer Advocacy

This is a hybrid position that requires working in the office on Tuesday, Wednesday, and Thursday, while allowing remote work on Monday and Friday.Are you a strategic leader who thrives on building high-performing teams and driving client success? At ConsumerAffairs, we’re looking for a dynamic Director of Client Success to lead our Reputation Management division, empowering our team to help clients maximize value, drive product adoption, and ensure seamless renewals.In this pivotal role, you’ll shape strategies, lead with impact, and foster strong, lasting partnerships with our clients. You’ll be the driving force behind client satisfaction and retention, using your leadership skills to guide your team, influence cross-functional stakeholders, and achieve key business goals.What You'll Do:Define the vision and strategic plan of a world-class Client Success team, driving client satisfaction and long-term growth.Design and implement best practices and scalable business processes that elevate the Client Success team’s impact and efficiency.Deliver exceptional leadership to ensure your team is motivated, engaged, and aligned with the mission and vision of ConsumerAffairs.Recruit, mentor, groom, and inspire a high-performing Client Success team, fostering both personal and professional growth.Develop and execute strategies that boost product adoption, maximize value realization, and secure successful renewals.Work cross-functionally to ensure alignment on strategies, deliverables, and client goals.Effectively communicate key successes, challenges, and insights to leadership, ensuring transparency and collaboration.Define customer segmentation and tailor strategies and tactics to specific client needs across different segments.Drive customer outcomes by focusing on product adoption, client success, and creating an ideal customer journey.Oversee client lifecycle processes, creating impactful materials to support each stage of the journey.Ensure KPI accountability by equipping team members with clear metrics, goals, and a roadmap for success.Establish trusted advisor relationships with key clients to reinforce value and deepen partnerships.Guide the team in uncovering client goals, helping them define and demonstrate the value achieved.Be the escalation point for internal and external issues, ensuring quick resolutions and positive client experiences.Manage renewal cycles effectively, reducing churn, driving growth, and accurately tracking renewal metrics.Identify revenue expansion opportunities through upselling, cross-selling, and new business strategies.Reduce client churn and foster greater client advocacy and referenceability.Maintain data accuracy to achieve operational excellence and inform data-driven decision-making. Bachelor’s degree in Business Administration, Marketing, or a related field.7–10 years of progressive experience in Client Success, with a strong background in leading and managing high-performing client success teams.Demonstrated success in overseeing client portfolios, driving client retention, and achieving growth targets.<h3>Hard/Technical Skills</h3><ul> <li>Proven track record of building and nurturing long-term relationships with large, enterprise clients, ensuring client satisfaction and loyalty.</li> <li>Leadership experience in managing both direct and indirect reports within fast-paced, growth-oriented environments.</li> <li>Expertise in customer experience strategies that drive value realization and enhance client outcomes.</li> <li>Strong understanding of key performance indicators (KPIs), including customer satisfaction, retention rates, and client engagement metrics.</li> <li>Agile negotiation skills with the ability to balance client needs and company objectives in real-time.</li> <li>Proficiency in MS Office and G-Suite, with hands-on experience using CRM platforms (e.g., Salesforce).</li> <li>Familiarity with Customer Success Platforms (e.g., ChurnZero, Gainsight) is highly recommended.</li> </ul><h3>Soft Skills</h3><ul> <li>Exceptional judgment and a strong strategic perspective, coupled with the willingness to experiment, adapt, and pivot as needed.</li> <li>Outstanding communication and negotiation skills, enabling seamless collaboration with internal teams and external stakeholders.</li> <li>Problem-solving mindset with a proactive approach to overcoming challenges and identifying opportunities.</li> <li>Creative thinker who challenges the status quo and drives continuous improvement.</li> <li>Customer-obsessed—passionate about delivering exceptional experiences to both internal and external clients.</li> <li>Takes ownership of decisions and outcomes, demonstrating accountability and transparency, whether results are good or bad.</li> <li>Maintains a results-driven focus, committed to delivering high-impact outcomes while encouraging a growth mindset.</li> <li>Actively seeks feedback to improve processes and performance, fostering a collaborative, solutions-oriented team environment.</li> </ul>If you’re a leader who thrives on building lasting client relationships, driving measurable results, and fostering team success, we encourage you to apply! <ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Family Leave (Maternity, Paternity)</li> <li>Short Term &amp; Long Term Disability</li> <li>Training &amp; Development</li> <li>Hybrid Schedule</li> <li>Free Food &amp; Snacks</li> <li>Equity Plan</li> </ul>

ConsumerAffairs

Director of Client Success

Head of Customer Experience Location: New York City, NY or Tulsa, OK Reports to: COO About Contango IT At Contango IT, we believe that delivering amazing customer experiences isn’t just about fixing technology—it’s about building deep, trust-based relationships with our clients that transform the way they do business. From first contact to onboarding, implementation, and beyond, we ensure that every touchpoint is designed to surprise and delight customers, turning them from satisfied clients into evangelists. Role Overview As the Head of Customer Experience, you will own the entire customer journey—from Account Management to Customer Experience Strategy—ensuring we deliver consistent, scalable, and best-in-class experiences that drive long-term customer value. You will lead a team focused on customer retention, satisfaction, and growth, ensuring our high-touch, high-trust engagement model scales effectively. This role requires a strategic leader who is deeply experienced in Customer Success and Experience, Account Management, and People Management. You must be able to balance the strategic and the tactical, diving deep into operational execution while shaping the long-term vision of Customer Success at Contango IT. Key Responsibilities 1. Customer Experience Strategy &amp; Execution <ul> <li> Design and execute a world-class customer experience strategy, ensuring that every touchpoint—from pre-sales to renewal—creates trust and loyalty. </li> <li> Establish Omotenashi-style service that anticipates customer needs and delivers value before they ask for it. </li> <li> Build a scalable framework for delivering high-touch customer experiences at scale, ensuring consistency across all teams. </li> <li> Own customer journey mapping and continuously refine it based on feedback, data, and evolving business needs. </li> </ul> 2. Account Management &amp; Customer Success <ul> <li> Lead and develop the Account Management team, ensuring they proactively build strong customer relationships and drive renewals, expansions, and advocacy. </li> <li> Implement Customer Health Scores and predictive analytics to anticipate churn risks and upsell opportunities before they happen. </li> <li> Develop and enforce proactive check-ins and QBRs (Quarterly Business Reviews) to maintain strong customer relationships. </li> <li> Ensure customers fully adopt and realize value from our solutions, increasing customer retention and lifetime value. </li> </ul> 3. Customer Growth &amp; Retention <ul> <li> Own churn mitigation strategies, ensuring we continuously monitor and improve customer satisfaction. </li> <li> Implement customer referral programs that turn satisfied clients into active brand advocates. </li> <li> Develop upsell and cross-sell strategies that are based on real customer needs and data-driven recommendations. </li> <li> Align CS and Sales teams to ensure a seamless transition from prospect to customer to advocate. </li> </ul> 4. Leadership &amp; Team Development <ul> <li> Build, mentor, and lead a high-performing Customer Success and Experience team, ensuring they have the training, tools, and support to excel. </li> <li> Foster a customer-first culture across all teams, ensuring that every employee is focused on delivering incredible customer experiences. </li> <li> Own customer experience training programs for the entire company, ensuring all employees are aligned with our customer-first philosophy. </li> </ul> 5. Data, Insights &amp; Process Optimization <ul> <li> Develop and manage Customer Health Dashboards that provide real-time visibility into customer satisfaction, engagement, and potential risks. </li> <li> Utilize customer feedback and analytics to drive continuous improvement initiatives. </li> <li> Implement and refine automated and AI-driven processes to enhance customer interactions and efficiency. </li> <li> Define and measure Customer Success KPIs, including NPS, CSAT, Retention Rates, Expansion Revenue, and Time-to-Value Metrics. </li> </ul> What We’re Looking For Experience &amp; Skills: <ul> <li> 10+ years in Customer Success, Customer Experience, or Account Management, with at least 5 years in a leadership role. </li> <li> Proven ability to scale Customer Success and Experience teams while maintaining high-touch relationships. </li> <li> Strong strategic thinking with the ability to execute and drive operational excellence. </li> <li> Deep expertise in customer journey design, renewals, churn mitigation, and expansion strategies. </li> <li> Experience working with data-driven customer insights, health scores, and predictive analytics. </li> <li> Strong leadership skills—can inspire, coach, and develop high-performing teams. </li> <li> Comfortable working in a fast-paced, growth-oriented environment. </li> <li> Excellent communication skills and ability to influence cross-functional teams. </li> </ul> Bonus Points If You Have: <ul> <li> Experience in IT Managed Services or SaaS. </li> <li> Knowledge of AI and automation tools for customer engagement. </li> <li> Strong network within the SMB community and partner ecosystems. </li> </ul> Why Join Contango IT? <ul> <li> Culture of Excellence – We are obsessed with delivering amazing customer experiences </li> <li> Growth-Oriented – We believe in investing in our team and providing opportunities for leadership. </li> <li> Mission-Driven – We don’t just solve IT problems; we help our customers transform their businesses. </li> </ul> If you’re passionate about Customer Success and Experience, thrive in a strategic-yet-hands-on leadership role, and want to shape the future of customer engagement at Contango IT, we’d love to hear from you!

Contango

Head of Customer Experience

This is a hybrid position that requires working in the office on Tuesday, Wednesday, and Thursday, while allowing remote work on Monday and Friday.Are you a natural conversationalist who loves connecting with people over the phone? Do you thrive in a fast-paced environment where every call makes a difference? If so, we want YOU on our team!At ConsumerAffairs, we help millions of consumers make smart buying decisions in moments of need. Our platform connects people with brands that fit their needs while providing trusted insights through real consumer reviews.We’re not your average company—we’re a team of data-driven, impact-focused, and consumer-obsessed individuals who raise the bar, win as one team, and above all else, we care. If you love being on the phone, having meaningful conversations, and making an impact with every call, this is the role for you!What You’ll DoAs a Customer Outreach Representative, you’ll be the voice of ConsumerAffairs, reaching out to real customers to collect authentic reviews about their experiences. You’ll have meaningful conversations, ensure quality storytelling, and play a key role in helping other consumers make informed decisions.What’s a day in the life?<ul> <li>Conduct engaging phone interviews with customers of ConsumerAffairs Accredited brands</li> <li>Capture genuine feedback and ensure it meets our quality standards</li> <li>Maintain a high level of professionalism while keeping conversations natural and engaging</li> <li>Meet daily and weekly goals for completed reviews and calls (we love a good challenge!)</li> <li>Keep detailed and accurate records for reporting and performance tracking</li> <li>Crush your performance goals and unlock incentive opportunities!</li> </ul> Hard Skills: Strong verbal communication – you’re comfortable on the phone and can keep a conversation flowing Active listening – you hear what’s not being said just as much as what is Ability to multitask – listening, note-taking, and engaging all at once Basic knowledge of Google Drive apps (Docs, Sheets, etc.)Soft Skills: Customer-focused – you love helping people feel heard and valued Adaptable – you can adjust to different personalities and situations with ease Detail-oriented – accuracy and quality matter to you Growth mindset – you seek feedback, take initiative, and push yourself to improve Results-driven – you set goals, crush them, and then aim even higher Team player – you know that winning is more fun when done together Incentive earning potential – the harder you work, the more money you make!Recognition and rewards for hitting (and exceeding) your goalsFast-paced, high-energy environment where top performers thriveRich employer-paid benefits (Medical, Dental, Vision)401(k) with company match to help secure your financial futureOpen PTO, paid holidays, and more – we believe in work-life balance

Customer Outreach Representative

<h1> Customer Experience Specialist </h1> Customer Service Full-time Tulsa, OK, United States <a href="#"> Apply now </a> <a href="#"> Apply now </a> As a Customer Service Agent at SIXT, you will be the face of our brand, providing world-class service to our customers while ensuring a seamless rental experience. You will play a key role in creating a positive first impression and delivering premium mobility solutions tailored to each customer’s needs. <h2>YOUR ROLE AT SIXT</h2> <ul> <li>You will respond to all inbound contacts within established service levels, ensuring a premium customer experience</li> <li>You will assist customers in selecting the ideal vehicle for their rental needs while recommending SIXT products that enhance and add value to their overall rental experience</li> <li>You will utilize active listening, sound judgment, and effective de-escalation techniques to resolve customer complaints, concerns, or billing issues efficiently</li> <li>You will partner with global departments to address customer requests and deliver the most effective solutions</li> <li>You will offer guidance and support to customers on billing inquiries, service complaints, and general assistance needs</li> <li>You will consistently meet or exceed performance and quality standards in customer interactions</li> </ul> <h2>YOUR SKILLS MATTER</h2> • High school diploma or equivalent required; Associate degree preferred • 2-3 years of customer service experience, focusing on problem resolution and de-escalation • Strong verbal and written communication skills with a professional demeanor • Ability to handle high call volumes while maintaining quality service • Excellent organizational, multitasking, and time management skills • Proficient in Microsoft Office applications, CRM tools, and general computer navigation <h2>WHAT WE OFFER</h2> <ul> <li> Comprehensive Health &amp; Insurance Access healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, pet insurance, and a 401k retirement plan</li> <li> Paid Time Off &amp; Sick Leave Benefit from PTO, sick leave, and a healthy work-life balance</li> <li> Bonus Plan Participate in a bonus plan based on your position</li> <li> Work Equipment Receive a laptop, and possibly a phone, depending on your role</li> <li> Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees</li> </ul> About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now! Postet on 12.02.2025

Customer Experience Specialist

Coordinator I Client Services M - F 8:30am - 5:00pm

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