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Company Summary EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. Department Summary Join Boost Mobile as we build the newest 5G network and lead the way in wireless innovation! Be part of a dynamic team at our cutting-edge Tulsa facility, where you'll work with the latest advancements in wireless technology, including our state-of-the-art 5G network. This is your chance to work with some of the most advanced solutions in the industry and become a subject matter expert in the field. We offer career growth opportunities, competitive pay, and a comprehensive benefits package! What’s In It For You? <ul> <li>Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two levels within your first year! </li> <li>Comprehensive Benefits: Paid training, time off, and holidays. Medical, Dental, Vision and Life Insurance packages with a Health Savings Account</li> <li>Exclusive Perks: Free DISH TV programming valued at $114.99/month, plus discounts on Sling TV and Boost Mobile phone plans</li> <li>Financial Security: 401(K) with company match and an Employee Stock Purchasing Program (ESPP)</li> <li>Continued Education: Tuition Reimbursement to support your career development</li> </ul> Application Process Overview: After completing this application, the next step in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a landing page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire! Job Duties and Responsibilities Customer Service Representative: $18.50/hr starting pay with opportunity to increase pay to $20.35/hr within 60 - 90 days. No experience required. Entry-level candidates welcome - we provide full-time paid training! Hybrid Work Schedule: <ul> <li>First 60 Days: You’ll work exclusively from our Tulsa location.</li> <li>After 60 Days: The position becomes hybrid, requiring you to report to the Tulsa location 3-4 days a week and work remotely 1-2 days a week.</li> <li>Please note, the ability to work on a hybrid schedule may change based on business needs and performance. You must be able to report to the Tulsa location as required.</li> </ul> What You’ll Be Doing: <ul> <li>You will be the voice of the company to our customers, focused on preventing future problems and promoting our services </li> <li>Maintain strong knowledge of our wireless products, accessories and pricing plans </li> <li>Accurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operation through one-call resolution</li> <li>Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency</li> <li>Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues</li> </ul> Skills, Experience and Requirements Skills &amp; Requirements: <ul> <li>Customer Service: Effectively engage with customers, address their needs, and provide assistance in a manner that ensures a positive experience and builds lasting relationships</li> <li>Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members</li> <li>Resilience: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations</li> <li>Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and efficiently</li> <li>Continuous Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends</li> <li>Multitasking: Efficiently handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service</li> <li> Requirements: High school diploma or GED; ability to work full-time on-site; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network connection; pre-employment screen <ul> <li>$2/hr additional per hour worked after 6 pm</li> <li>$2/hr additional per hour worked on weekends</li> <li>These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts!</li> </ul> </li> </ul> Our Training Program Offers You: <ul> <li>Improved skills, such as soft-skills, technical skills, and company-specific knowledge</li> <li>Information on our growing Wireless business and knowledge on how to make changes to plans, devices, and other account-specific information</li> <li>Information on our customer facing tools, and how to properly use them to resolve issues</li> <li>Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material</li> <li>Hands-On learning through roleplays, call observations, and call practice</li> </ul> Salary Ranges Compensation: $18.50/Hour Benefits We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: <a href="https://careers.dish.com/about/benefits?_gl=1*1lxvtdo*_ga*MTc0NTg4NDc3Ny4xNzA3MzE4NDYx*_ga_LEBY87WE5G*MTcwNzMxODQ2MS4xLjEuMTcwNzMxODUzNC41MC4wLjA.*_ga_5Y2BYGL910*MTcwNzMxODQ2MS44NC4xLjE3MDczMTg1MzQuMC4wLjA.&amp;pk_vid=ee9e18c949f8741517073187262b4d81" target="_blank">DISH Benefits</a>. The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Dish Network

Wireless Customer Service Representative - Paid Training Provided

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As a Priority Support Agent,you will serve as a primary subject matter expert for Coinbase’s products, providing world-class service and support to our most valued customers. You’ll join a team of customer focused support professionals who know their performance is essential to Coinbase achieving its mission. We’re looking for an individual who has a passion for making the customer experience seamless and phenomenal. What you’ll be doing (ie. job duties): <ul> <li>Responsible for providing support for Coinbase customers across multiple channels (phone, messaging &amp; email) by investigating, troubleshooting and resolving customer issues.</li> <li>Use all available resources to ensure high standards are met and work is carried out in the most efficient manner.</li> <li>Be a trusted advisor, listen and empathize so the customer knows they are valued. Ensure their voices are heard through accurate issue tracking and upstream solutions.</li> <li>Take ownership and use critical thinking to find the root cause and solve the customer issue on the first contact. Where this is not possible, ensure all defects are logged appropriately.</li> <li>Seek opportunities to add value for customers through education, proactivity and clear expectation setting.</li> <li>You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.</li> <li>Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.</li> <li>Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.</li> <li>Champion clear communication with internal and external partners to align on solutions and drive results.</li> <li>Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Motivated by Coinbase’s mission and creating a seamless experience for our highest value customers. </li> <li>Minimum of 1 year of relevant experience in a customer service or support role in a fast paced environment including working with high value customers. </li> <li>Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, and/or crypto.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.</li> <li>Fantastic communication and relationship management skills, passion for assisting customers to use Coinbase products successfully, and an eagerness to create a community of high value Coinbase power users.</li> </ul> Nice to haves: <ul> <li>Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.</li> <li>High level of proficiency in cryptocurrency and Coinbase products</li> <li>Experience in Banking, Wealth Management, Corporate Fiance, Asset Management or FinTech</li> <li>Understanding of Google apps, JIRA, Salesforce Service Cloud, or Amazon Connect.</li> </ul> Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Job ID: G2704 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + benefits (including medical, dental, vision and 401(k)). Pay Range: $32.45—$32.45 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Coinbase

Priority Support Agent II (Onsite - Charlotte, NC)

<a href="#">Apply</a> Description Background: Tulsa Innovation Labs, LLC ("TIL") is a tech-led economic development organization headquartered in Tulsa, OK pioneered by the George Kaiser Family Foundation. The organization is responsible for catalyzing Tulsa’s leadership in advanced industries such as energy tech, advanced air mobility, virtual health, and cyber. We believe that by building a world-class tech hub in America’s heartland, we unlock opportunity for all. The organization was founded in January 2020 and has already experienced significant momentum including its $38.2M Build Back Better Regional Challenge win and recent $51.7M Tech Hubs award from the US Department of Commerce. Now, TIL is emerging from startup-phase and has established itself as a system hub and community leader, requiring additional emphasis on scaling-up operations and organizational capacity. Position Summary: The Director of National Business Partnerships will engage non-local corporations, businesses, and enterprises to expand TIL’s network of partners across key areas: capital and entrepreneurship, talent and workforce, and place and infrastructure. This role is essential for sourcing external funding opportunities, securing workforce program placements, and cultivating partnerships that drive TIL’s portfolio of initiatives forward. Additionally, the Director will play a key role in identifying and launching new initiatives to fuel catalytic economic development. Success in this role is not about the number of relationships but the strategic value and productivity of those relationships. The ideal candidate will possess a strong ability to understand complex industry challenges and translate that insight into impactful outcomes for Tulsa Innovation Labs and the broader Tulsa region. Responsibilities / Essential Job Function: The following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary: <ul> <li>Build, define, and execute a proposed slate of targeted non-local businesses that align with TIL defined Initiative strategies to engage on a quarterly-basis.</li> <li>Build professional knowledge of each partner organization, including function, business unit or country operations, leadership structure, and decision making processes. Understand each organization’s resources, priorities, needs and policies.</li> <li>Collaborate closely with the Managing Director, Head of Operations, and Head of Strategy and Initiatives to ensure alignment with organizational goals and objectives.</li> <li>Work cross-functionally across the organization to develop and implement strategies to attract funding and engagement from non-local corporations, startups, and mid-sized businesses.</li> <li>Influence people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy and often no precedent exists. </li> <li>Serve as National point of contact for all non-local companies and businesses ensuring successful navigation of right contacts and resources to support their business in Tulsa.</li> <li>Build and maintain strong relationships with businesses in target industry sectors to identify and nurture collaboration opportunities.</li> <li>Collaborate cross-functionally with events &amp; programming team to identify ways existing or new TIL events or programming can support engagement with high-value business targets, and build awareness and buy-in of TIL vision and drives priorities forward</li> <li>Work with Events and Programming team to coordinate an annual calendar of events relevant to advancing key business relationships including conferences, dinners, visits, etc.</li> <li>Working with Initiatives team and Marketing/Communications teams, prepare and then deliver compelling presentations and pitches to secure funding or partnership opportunities.</li> <li>Stay informed about industry trends, emerging and existing companies, market conditions, and investment opportunities and serve as team resources where needed.</li> <li>Devise outreach plan that includes events, communications, and other strategic touchpoints in order to cultivate strategic relationships with target businesses working alongside appropriate team members for insights and guidance to ensure successful adoption and execution.</li> <li>Provide regular information to Marketing and Communications team regarding business or industry issues pertaining to TIL’s mission in newsletters, social media and other relevant distribution avenues, providing content or tapping into industry experts to aid in content creation.</li> <li>Represent TIL in areas relative to national business relationships by attending specific conferences, events, and meetings where appropriate and aligned with defined strategy.</li> <li>Other duties as assigned by Managing Director.</li> </ul> Requirements QUALIFICATIONS Education and Experience Qualifications: <ul> <li>Bachelor’s degree required in business administration, public administration/affairs, or a directly related field</li> <li>Minimum 8 years relevant work experience in economic development, strategy development, and partnership building initiatives</li> <li>Demonstrated experience in collaborating with and between organizations to drive innovation</li> <li>Familiarity with content management and productivity systems, AP Style, Slack, Salesforce, Canva, Asana, SplashThat, Microsoft Office Suite, and social media platforms preferred.</li> <li>Ability to manage multiple projects and collaborate with team members</li> </ul> Competencies, Skills &amp; Abilities: To be successful in this role, you must have excellent communication, organizational and project management skills. You must also have the ability to actively listen, engage and connect with a diverse group of people, fostering meaningful relationships with our partners. Our team must be nimble and adaptable to the growing and changing needs of our organization and stakeholder groups, creating solutions and improving processes to achieve TIL goals. <ul> <li>Integrity – honesty and directness in all things, especially with respect to the true status of initiatives and when in need of help and support from teammates and stakeholders.</li> <li>Intentionality – the desire to act now, and not later, on tasks and initiatives. Exhibit a hunger for success and results. </li> <li>Interest – an attitude of constant learning, curiosity, and humility with respect to what has yet to be understood.</li> <li>Interconnectedness – respect and appreciation for teammates and stakeholders: their backgrounds, skills, history, challenges, fears, and expectations that influence how approach shared tasks and relationships.</li> <li>Organized – Demonstrated ability to manage complex, sometimes conflicting, objectives and tasks.</li> <li>Decisive – Demonstrated ability to act even with incomplete information.</li> <li>Collaborative – Demonstrated ability to convene, facilitate, and develop shared understanding.</li> <li>Intelligent – Demonstrated ability to understand quickly and exhibit good judgement.</li> <li>Communicative – Demonstrated ability to listen to understand, and to share information with others simply and directly.</li> </ul> Physical Requirements: <ul> <li>Communicate: Frequent phone, in-person, and messaging communication via various platforms. Must be able to exchange information effectively and accurately in all elements of verbal and written communication.</li> <li>Operate: Constant operation of computer, phones, and other office productivity tools.</li> <li>Willingness and ability to travel between program and related stakeholder locations, and service provider/vendor offices as required.</li> </ul> Hours &amp; Location: <ul> <li>Position is based in Tulsa within TIL headquarters located at 3 North Cheyenne Ave.</li> <li>Typical work hours are Monday – Friday from 8:00 to 5:00, with flexibility required for various events, meetings, and relevant business needs.</li> </ul> Benefits and Compensation: As part of our overall compensation package, we offer work/life flexibility, comprehensive health benefits, paid time off, and generous retirement contributions designed to support you and your family. Details: <ul> <li>100% employer paid medical, dental, and long-term disability for full-time employees only. Option to add vision and dependents.</li> <li>401K employee and employer contributions.</li> <li>Paid time off to support you while you are out of the office.</li> <li>Paid holidays so our employees can spend time with those they care about.</li> <li>Employer paid AD&amp;D life insurance, with employee option to add supplemental life insurance.</li> </ul>

Tulsa Innovation Labs

Director, Business Relationships

<h4>WHO WE ARE</h4> <h4>Empowering Connections, Inspiring Possibility </h4> <h4>SageNet is a leading managed services provider specializing in connectivity, digital signage and cybersecurity. The company connects, manages and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives. </h4> <h4>The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization. </h4> <h4>What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering and nurturing these trusted connections, SageNet enhances the world that connects us all. </h4> <h4>With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.</h4> WHAT YOU’LL DO The Customer Accounts Analyst (CAA) serves as a key liaison between SageNet and its customers, responsible for managing customer billing according to contract terms and providing exceptional customer service. The role is integral to maintaining strong client relationships and protecting company revenue. CAA is responsible for ensuring that customer accounts are accurately and timely billed. They will design and implement billing processes, ensure that invoices accurately reflect terms and conditions, investigate, and resolve billing discrepancies. Major duties and responsibilities: <ul> <li>Responsible for monthly billing of customer contracts, cancellation fees, and other non-recurring fees.</li> <li>Prepare accurate monthly invoices with supporting excel files to send to customers in a timely manner.</li> <li>Communicate and collaborate with the Customer Success Manager, Program Managers, and Sales Managers to resolve customer billing issues and disputes.</li> <li>Properly maintain contract pricing in SAP.</li> <li>Analyze and understand customer contracts to ensure accurate billing.</li> <li>Ensure proper set up of customer billing contracts.</li> <li>Monitor and understand monthly fluctuations in customer billing.</li> <li>Perform additional duties as assigned.</li> </ul> WHO YOU ARE Key Qualifications <ul> <li>Bachelor's degree in a related field and strong analytical and problem-solving skills are highly preferred.</li> <li>3-5 years of experience in a similar role.</li> <li>Strong math skills and a proven ability to perform difficult calculations.</li> <li>Familiarity with productivity tools such as Microsoft Office Suite.</li> <li>Prior experience using spreadsheet software, to run calculations and analyze data, such Excel (strong skills).</li> <li>Excellent communication skills, both oral and written.</li> <li>Ability to multi-task and work under deadlines.</li> <li>Strong critical thinking skills.</li> <li>SAP or other enterprise software experience is a plus.</li> </ul> WHERE YOU’LL WORK Enjoy the flexibility of our hybrid work model. Our business casual working environment fosters collaboration and productivity. <ul> <li>This position will report to an office and will be part of a larger team atmosphere.</li> <li>Productively work in a hybrid work environment that consists of 3 mandatory “all-in” days (Tuesday, Wednesday, and Thursday) and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.</li> <li>Business casual working environment</li> </ul> PHYSICAL REQUIREMENTS <ul> <li>Be able to sit for long periods of time without problem</li> <li>Extensive use of fingers and hands for typing</li> <li>Extensive use of eyes to be able to analyze documents electronically and physically for long periods of time</li> </ul> Classification: Salaried/Exempt Position Type: Full Time Travel Requirements: None Direct Reports: No Direct Reports Safety Sensitive: No Ready to join a team that values trusted connections? Apply now! Equal Opportunity Employer SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Legal Disclaimer This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Sagenet

Customer Accounts Analyst

Job Description:Job DescriptionThe Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an exceptional customer experience with every interaction. Excellent communication skills are essential as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the PSR team.Who you’re committed to being:<ul> <li>An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego.</li> <li>A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.</li> <li>Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.</li> <li>Adept at understanding and communicating complex ideas in simple terms.</li> <li>Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.</li> <li>Punctual and responsible for your schedule, in coordination with the wider PSR team.</li> <li>Efficient at managing your time and moving between responsibilities.</li> <li>Committed to giving and receiving constructive feedback to teammates.</li> <li>A self-starter with the autonomy to assess the expected outcomes, gather context, and work independently to deliver results.</li> <li>Having fun. Yes, this is a responsibility.</li> </ul>What you’ll do:<ul> <li>Field and resolve customer inquiries via phone and email using strong interpersonal and communication skills.</li> <li>Troubleshoot and validate application or website issues while balancing established processes with flexibility for unique challenges.</li> <li>Escalate recurring themes or complex issues to Technical Support or management as needed.</li> <li>Provide feedback to managers and Voice of the Customer to improve the support experience.</li> <li>Collaborate with team members and other departments on projects and initiatives.</li> <li>Dedicate time to personal growth, participate in team initiatives, and engage in occasional meetings to align and collaborate.</li> <li>Contribute to a supportive team environment that values individuality and input.</li> </ul>Experience you’ll bring:<ul> <li>Outstanding ability to convey ideas clearly and effectively</li> <li>Experience working in a support or related role</li> <li>Higher-education preferred</li> <li>Familiarity with basic technological skills</li> </ul>Requirements:<ul><li>A minimum of 2 years of related or equivalent experience.</li></ul>Travel Requirements:While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.Why you’ll love working here:<ul> <li>We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location</li> <li>We’re mission driven and guided by our culture pillars</li> <li>We have a strong commitment to diversity and belonging</li> <li>We cultivate a culture of trust, autonomy, and collaboration</li> <li>We’re lifelong learners and champion team member growth and advancement</li> <li>We’ve got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.</li> </ul>About us:Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.Physical and Mental RequirementsWork is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.EEOC StatementBring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the <a href="https://www.pluralsight.com/careers" target="_blank">bottom of our website</a> to learn how to request an accommodation.For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report <a href="https://www.pluralsight.com/about/diversity-and-belonging" target="_blank">here</a>.The annual US base salary range for this role is $38,700-$47,800 USD. Pluralsight's pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.Applications must be submitted within 90 days after the initial posting date to be considered.#LI-Remote#LI-CK1

Pluralsight

Product Support Representative

Ready to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems. Our <a href="https://www.coinbase.com/mission" target="_blank">work culture</a> is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. As a Supervisor for the Priority Support team, you will lead a specialized team of customer focused support analysts who own high value customer relationships that are essential to Coinbase achieving its mission. Using your customer support, operations, and team leadership skills you will play a crucial role ensuring we deliver an outstanding high value customer experience globally. What you’ll be doing (ie. job duties): <ul> <li>Lead a team of high performing customer service agents across multiple channels (eg. phone, messaging, email)</li> <li>Manage and support initiatives aimed at streamlining operations and improving customer experience metrics. Achieve SLAs, productivity and quality metrics for your line of business/team members.</li> <li>Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.</li> <li>Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.</li> <li>Handle customer escalations to resolution, including collaborating across teams of subject matter specialists.</li> <li>Model an investigative mentality to help address critical customer issues at the root cause.</li> <li>Represent and advocate for the customer across organizations to drive impactful changes.</li> <li>Champion clear communication with internal and external partners to align on solutions and drive results.</li> <li>Serve as an escalation point for the Customer Experience organization for dedicated Consumer customer accounts.</li> <li>Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.</li> <li>Identify opportunities to enhance the customers experience with Coinbase, unlocking potential to adopt additional features, services, and products.</li> <li>Occasionally travel to onshore and offshore locations.</li> </ul> What we look for in you (ie. job requirements): <ul> <li>Experienced and passionate people leader with a proven track record of guiding and developing teams.</li> <li>Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.</li> <li>Minimum of 3 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment. </li> <li>Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.</li> <li>Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.</li> <li>Fantastic communication skills in order to operate across multiple departments and stakeholders.</li> <li>Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.</li> <li>Experience in Banking, Wealth Management, Corporate Fiance, Asset Management, FinTech or Crypto.</li> </ul> Nice to haves: <ul> <li>High level of proficiency in cryptocurrency and Coinbase products</li> <li>Advanced degree in business, finance, project management or client experience</li> </ul> Note: This role requires full-time, in-office presence at our Charlotte location. In order to support the 24/7 nature of cryptocurrency, shifts may include weekend and night. Position ID: G2705 Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)). Pay Range: $96,305—$96,305 USD Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying. <h3>Commitment to Equal Opportunity</h3> Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice <a href="https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf" target="_blank">here</a>. Additionally, Coinbase participates in the <a href="https://static-assets.coinbase.com/e-verify.pdf" target="_blank">E-Verify program</a> in certain locations, as required by law. Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site <a href="https://chrome.google.com/webstore/detail/chromevox/kgejglhpjiefppelpmljglcjbhoiplfn" target="_blank">click here to download</a> a free compatible screen reader <a href="http://www.chromevox.com/tutorial/" target="_blank">(free step by step tutorial can be found here)</a>. <h3>Global Data Privacy Notice for Job Candidates and Applicants</h3> Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.coinbase.com/legal/applicant_privacy_notice" target="_blank">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined <a href="https://www.coinbase.com/legal/application-arbitration-agreement" target="_blank">here.</a>

Supervisor, Priority Support (Onsite - Charlotte, NC)

Axis HealthCare

IT Support Tech (Entry Level)

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.Join HCSC and be part of a purpose-driven company that will invest in your professional development.<h1>Job Summary</h1>Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need.JOB REQUIREMENTS:<ul> <li>High school diploma OR GED.</li> <li>6 months customer service experience OR 6 months experience in an office environment.</li> <li>Data entry and/or typing experience.</li> <li>Interpersonal, verbal and written communication skills.</li> <li>Analytical and organizational skills and independent decision making skills.</li> <li>Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks.</li> </ul> ​PREFERRED JOB REQUIREMENTS:<ul> <li>9 months customer service experience.</li> <li>Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management.</li> <li>Knowledge of medical terminology and anatomy.</li> <li>Proven ability to learn quickly and adapt to change.</li> <li>Referral preference given to applicants able to take and meet testing criteria.</li> </ul>Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!Pay Transparency Statement:At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting <a href="https://careers.hcsc.com/totalrewards" target="_blank">https://careers.hcsc.com/totalrewards</a>.The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.<h2>HCSC Employment Statement:</h2>We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.<h1>Base Pay Range</h1>$17.75 - $27.83

Blue Cross and Blue Shield of Oklahoma

Customer Advocate I

Job Title Customer Care Advocate Job Location Omaha NE - Virtual. New Hires must live within a commutable distance of Omaha NE. Summary of Responsibilities Our Customer Care Advocates handle inbound customer service inquiries via the telephone and/or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers’ needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position. Group Disability: What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call. <ul> <li>Always remain professional.</li> <li>Never place blame on the customer or employer.</li> <li> Make a customer connection. </li> <li>Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.</li> </ul> Principal Responsibilities <ul> <li>Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.</li> <li>Respond to customer requests via telephone or email, providing excellent service to MetLife’s customers who have insurance or other financial service products or benefit plans and providing solutions that best match the customers’ needs.</li> <li>Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.</li> <li>Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.</li> <li>Enhance and strengthen the relationship between the customer and MetLife using effective communication skills, keen listening skills and empathy.</li> <li> Support special product and/or service campaigns as needed, or if solicited by the customer. </li> <li>Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.</li> <li>Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.</li> </ul> Required Qualifications <ul><li> New hires should live a commutable distance from the site the role is posted in. </li></ul> <ul> <li>1+ years of customer service experience. </li> <li>Flexible to work specific shifts during hours of operation between 8:00am – 11:00pm EST, Monday through Friday; must be flexible regarding the ability to work overtime &amp; shift worked, which may change based on business need.</li> <li>Candidates must be available for the full duration of training in office from May 5th to June 23rd. </li> </ul> Preferred Qualifications <ul> <li>High School diploma or GED equivalent.</li> <li>Some college, or professional certification.</li> <li>Insurance or Financial Services industry experience or Product specific experience.</li> <li>Prior Call Center experience is highly preferred.</li> <li>A demonstrated ability to learn quickly and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.</li> <li>A passion for serving customers and a personal commitment to following through in a dynamic, challenging environment.</li> <li>Strong computer/keyboard skills as well as solid math, analytical and critical thinking skills.</li> <li>Superb listening skills and professional oral &amp; written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.</li> </ul> Business Category Global Customer Service &amp; Operations Number of Openings 26 At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers.

MetLife

Customer Care Advocate

<h1> Associate Director of Cyber Insurance Customer Experience</h1> Job Locations US-Remote | US-NH-Portsmouth <dl> <dt>ID</dt> <dd> 2025-68839 </dd> <dt>Position Type</dt> <dd> Full-Time </dd> <dt>Minimum Salary</dt> <dd> USD $104,000.00/Yr. </dd> <dt>Maximum Salary</dt> <dd> USD $207,000.00/Yr. </dd> <dt>Typical Starting Salary</dt> <dd> $123,000- $184,500 </dd> <dt>Flexible Time Off Annual Accrual - days</dt> <dd> 20 </dd> </dl> <h2> Pay Philosophy </h2> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role. <h2> Description </h2> Would you be interested in helping bring a large, complex technical workflow together? We, the Global Risk Solutions (GRS) Cyber Office of Underwriting (OOU), are looking for someone with experience overseeing the building of technical workflows from customer to close. You’ll do this bringing people together (customers, underwriting, information technology, data science, and project management to name a few). Come join a stable, supportive organization that knows progress happens when people feel secure! <ul> <li>We need you to help prioritize what to build when to achieve our strategic goals, monitor the ongoing status of those priorities at the development level (think Jira), identify when corrective action is needed, and coordinate that corrective action.</li> <li>As an advocate of the customer, identifies, designs and communicates areas of improvements to the customer experience, whether directly or indirectly, to ultimately enhance and continuously improve products and services to customers. </li> <li>May lead cross-functional project teams for highly visible and/or highly complex initiatives, representing the customer perspective. </li> <li>Provides recommendations, presents, and influences actionable plans to address gaps in the customer experience, significantly impacting a large or complex operation or multiple functions. </li> <li>Mentors more junior team members and may direct work of others. </li> <li>Conducts the analysis and design of customer journey points or programs, impacting a large or complex operation and/or multiple functions, and implements changes between the way the company interacts with the customer, whether directly or indirectly, to enhance the customer experience. </li> <li>Champions the customer experience, utilizing advanced methodologies to conduct primary and secondary research to uncover customer experience data points that influence and support customer-centric principles. </li> <li>Determines and defines targeted areas for improvement and leverages advanced tools/practices to solve business needs. </li> <li>Collaborates with internal/external customers to articulate and translate the vision of the customer experience for a targeted customer journey point(s) or program(s). </li> <li>As applicable, measures key performance indicators (KPI’s) of customer journey point(s) or program(s). </li> <li>Utilizes deep knowledge of strategic business challenges and most current customer research, journey maps, and playbooks to collect, consolidate, and analyze customer data points to produce metrics and identify areas for continuous improvement that support business goals. </li> <li>Clearly articulates, translates, and presents the vision and strategy to business leaders. </li> <li>Creates and designs content or processes (e.g. letters, playbooks) adhering to customer-centric principles, utilizing current and emerging technologies and standards for the given channel/medium ensuring consistency across the omni-channel customer experience. </li> <li>May direct the work of other team members in the creation of deliverables. </li> <li>Partners with and/or leads cross-functional teams as a customer advocate to integrate customer-centric principles and metrics into decisions on processes, products, and service offerings to improve the overall customer experience. </li> <li>Leads highly visible, sensitive, and/or highly complex initiatives. </li> <li>Actively seeks and incorporates input from internal/external customers, stakeholders, and management into customer experience roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer. </li> <li>Works directly or indirectly with frontline employees/management to deliver a superior customer experience.</li> </ul> <h2> Qualifications </h2> This position is considered a range posting for an Associate Director or Director level position based on qualifications. <ul> <li>Advanced knowledge of customer experience best practice and theories. </li> <li>Collaborative and demonstrated ability to work with people of diverse backgrounds. Strong oral and written communication skills required, able to depict complex ideas, issues and designs to influence varied audiences. </li> <li>Advanced analytical, project management, writing and presentation skills. </li> <li>Comfortable presenting recommendations to business leaders. </li> <li>Bachelor’s degree in a relevant field with a minimum of 8+ years relevant experience. Advanced degree preferred.</li> </ul> <h2> About Us </h2> As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow. We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: <a href="https://LMI.co/Benefits" target="_blank">https://LMI.co/Benefits</a> Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices <ul> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-fair-chance-act.pdf" target="_blank">California</a></li> <li><a href="https://bca.lacity.gov/Uploads/fciho/FCIHO-factsheet-2024-03-05.pdf" target="_blank">Los Angeles Incorporated</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2025/01/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf" target="_blank">Los Angeles Unincorporated</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/pa-philadelphia-fair-chance-law.pdf" target="_blank">Philadelphia</a></li> <li><a href="https://jobs.libertymutualgroup.com/wp-content/uploads/2024/02/ca-san-francisco-fair-chance.pdf" target="_blank">San Francisco</a></li> </ul> <h2>Options</h2> <a href="https://careers-libertymutual.icims.com/jobs/68839/associate-director-of-cyber-insurance-customer-experience/job?mode=apply&amp;apply=yes&amp;hashed=-1834448064" target="_blank"> Apply NowApply </a><a href="https://careers-libertymutual.icims.com/jobs/68839/associate-director-of-cyber-insurance-customer-experience/referral?hashed=-625979090" target="_blank"> Email this job to a friendRefer </a> Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. <h2> Need help finding the right job? </h2> We can recommend jobs specifically for you! <a href="https://careers-libertymutual.icims.com/connect?back=intro&amp;findajob=1&amp;hashed=-625979090" target="_blank"> Click here to get started. </a> <a href="https://icims.help/candidate-faq" target="_blank">System Troubleshooting</a>Software Powered by iCIMS <a href="http://www.icims.com/platform_help?utm_source=platform&amp;utm_medium=link&amp;utm_content=page1&amp;utm_campaign=platform%20help" target="_blank">www.icims.com</a>

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