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Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a href="https://customers.twilio.com/" target="_blank"> hundreds of thousands of businesses </a>and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to <a href="https://www.twilio.com/en-us/blog/open-work" target="_blank">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Senior Counsel, Sanctions and Export Control. About the job This position is needed to manage Twilio’s compliance with U.S. export control and sanctions laws and regulations. The successful candidate will be responsible for furthering Twilio’s commitment to compliance with U.S. export control and sanctions laws and regulations. This role requires a comprehensive understanding of export and sanctions laws, regulations, and administrative agency practice including, but not limited to, the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) economic sanctions and the Bureau of Industry and Security’s Export Administration Regulations (EAR). The successful candidate will possess high integrity and demonstrate a consistent track record of pragmatic cross-functional collaboration and sound legal advice across our organization. Responsibilities In this role, you’ll: <ul> <li>Provide legal advice on sanctions and export controls to business operations, senior business leaders, and other key stakeholders on a broad range of sanction and export related regulatory, commercial, and diligence matters.</li> <li>Collaborate with cross-functional teams to support, further develop, and implement Twilio's sanctions compliance program. </li> <li>Participate in the implementation and enforcement of a governance framework, including defining and implementing control processes, and testing/monitoring plans to ensure operations remain in compliance with applicable laws and regulations.</li> <li>Monitoring: Participate in and lead teams of compliance and business colleagues to ensure ongoing and relevant monitoring of sanctions and export compliance risks are assessed to identify potential areas of improvement and developing/implementing mitigation strategies, such as customized compliance programs, policies, processes, and other corrective actions.</li> <li>Proactively identify and assess potential risks, and work with legal, policy, and operational teams to develop risk mitigation approaches and drive cross-functional implementation.</li> <li>Have a strong commitment to integrity and a solution-driven approach with a strong business partner mindset.</li> <li>Operate independently and confidently manage multiple internal stakeholders, including senior leadership, to implement pragmatic solutions. </li> </ul> Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: <ul> <li>A law degree from a U.S. accredited law school and be an active member in good standing with a state bar association that will be their principal work location is required.</li> <li>A minimum of 7 years legal experience working as an attorney on trade matters in a government agency, law firm, or in-house legal department in an international environment</li> <li>Expertise in export controls and sanctions, including the OFAC and EAR regulations.</li> <li>A Bachelor's Degree or equivalent experience required.</li> <li>Effectively identify and articulate implications up and downstream, taking action or escalating as appropriate.</li> <li>Demonstrate an ability to work efficiently, meet demanding deadlines in a fast-paced environment, and prioritize workflow with minimal supervision.</li> <li>Exceptional written and verbal communication skills. </li> <li>Your team-first attitude enables you to easily and effectively work across teams and cross-functionally.</li> <li>Proficiency in Microsoft Office Suite (Word, Excel, PPT), GSuite (Docs, Sheets, Slides), and Project Management software (Jira, Asana, AirTable (or similar), RAID logs, budgeting systems).</li> </ul> Desired: <ul> <li>Experience working in both at an in-house legal department and at a law firm in sanctions and trade compliance. </li> <li>Experience in a communications / telecom adjacent space is a plus but not required. </li> </ul> Location This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: <ul> <li>Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - $230,700</li> <li>Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - $244,200</li> <li>Based in the San Francisco Bay area, California: $217,000 - $271,300</li> <li>This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</li> </ul> The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Applications for this role are intended to be accepted until 06/16/25 but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call <a href="https://www.twilio.com/company/values" target="_blank">Twilio Magic</a>. Additionally, we empower employees to build <a href="https://twilio.org/support-and-resources/impact-fund" target="_blank">positive change in their communities</a> by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, <a href="https://www.twilio.com/company/jobs#open-positions" target="_blank">please consider other open positions</a>. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio

Senior Counsel, Sanctions and Trade Compliance

Take Control Initiative

Peer Health Educator

<h2>Ready to be a Titan? </h2>We are seeking a Product Manager – App Marketplace Tools with 5+ years of experience to drive the development, optimization, and expansion of our Marketplace tools and partner ecosystem. In this role, you will be responsible for building and enhancing the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring a seamless experience for partners and customers.This impactful role requires proactive leadership and the ability to independently drive large, cross-functional product initiatives. It is a critical role that will underpin our efforts to delight our eco system partners. <h2>What you'll do:</h2><ul> <li>Marketplace Tools &amp; Execution: Define and drive the vision and roadmap for the Marketplace Admin Tool, Partner Hub, and integration frameworks, ensuring streamlined partner management, app certification, onboarding, and governance while enhancing adoption and monetization.</li> <li>Partner Experience &amp; Onboarding: Optimize end-to-end partner workflows, enhance self-service tools, and establish governance policies to ensure compliance and seamless integration.</li> <li>Product Development &amp; UX: Develop PRDs, use cases, and user stories, Jira stories, collaborate on UX design, and work closely with engineering to build, refine, and enhance marketplace features.</li> <li>Analytics &amp; Performance Tracking: Define and develop analytics to measure partner engagement, app adoption, and key metrics, track KPIs to assess success, optimize workflows, and improve retention.</li> <li>Go-to-Market Execution: Create GTM plans and supporting materials to drive marketplace adoption and partner success.</li> <li>Cross-Functional Collaboration: Work with Engineering, Design, Sales, Business Development, Customer Success, and Legal to bring features and concepts from ideation through design, development, and launch.</li> </ul><h2>What you'll need: </h2><ul> <li>5+ years experience in a product management role preferably in B2B SaaS with a strong track record of shipping new products and features. Out of which, 2+ years in product management experience, preferably in App marketplaces and partner ecosystems.</li> <li>Good understanding of app marketplaces, partner integrations, and monetization models.</li> <li>Experience working with B2B ecosystems, APIs, and third-party developer tools.</li> <li>Strong experience developing front end applications with good user experiences. </li> <li>Persuasive communicator who can effectively communicate with different work styles to both technical and non-technical audiences.</li> <li>Strong writing and presentation skills.</li> <li>Ability to rapidly gain a deep understanding of the problem space, and craft a compelling product vision and roadmap for all audiences.</li> <li>Ability to drive cross-functional teams across engineering, customer success, go-to-market, and external partners.</li> <li>Self-motivation, a goal-oriented focus, and excellent organizational skills.</li> <li>Experience with agile development methodologies such as Scrum.</li> <li>Proven ability to deliver on commitments and timelines</li> <li>Demonstrates professionalism, positive attitude, proactivity, critical thinking, strategic thinking, and influence.</li> <li>Jira experience </li> </ul>Preferred Qualifications:<ul> <li>Experience managing B2B or SaaS app marketplaces.</li> <li>Prior experience in partner management, certification programs, or developer relations and front end apps with good user experiences. </li> <li>Experience working with third-party integrations and App marketplaces.</li> <li>Familiarity with Salesforce, partner portals, and developer onboarding tools.</li> <li>Understanding of APIs </li> <li>Bachelors degree with 5+ years of experience </li> </ul>Be Human With Us:Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. What We Offer: When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:<ul> <li>Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.</li> <li>Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.</li> <li>Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.</li> </ul>At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $113,100 USD - $151,300 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

ServiceTitan

Product Manager, App Marketplace

Prosperity Bank

Personal Banker (Full Time) - Yale

Outlier

Chemistry Expertise Sought for AI Training

<h1>About OnePay</h1>OnePay is a consumer financial services app with an exceedingly simple mission: to help people achieve financial progress.Tens of millions of Americans today are unbanked or underbanked, meaning they don’t have enough money in savings to cover a minor emergency. They pay too much in fees, don’t have access to credit at affordable rates, and have little ability to grow their wealth. OnePay’s vision is to create a single app for consumers to save, spend, borrow, and grow their money, bringing our mission to life with simple and accessible banking, credit, and payments products that deliver a best-in-class experience to millions of customers. Our products include:<ul> <li>Checking and high-yield savings accounts</li> <li>Domestic and international peer-to-peer payments</li> <li>Credit Builder and credit score monitoring</li> <li>Digital wallet / contactless payment solutions</li> <li>Buy-now-pay-later installment loans at Walmart</li> </ul>Why do we have a right to win? We have the backing of Walmart (a Fortune 1) and Ribbit Capital (a preeminent fintech investor), are deeply embedded with the distribution of the world’s largest omnichannel retailer, and have an industry-leading multi-product value proposition — all in addition to having some of the best people and talent in the industry.There’s never been a better time to build a category-defining business and there has rarely been a team better positioned for the opportunity. Join us!<h1>The Role</h1>We’re looking for a customer-obsessed Product Marketing Manager to join our growing team and lead engagement marketing for the OnePay Card (credit card). In this role, you’ll own the development and execution of full-funnel marketing strategies that drive activation, usage, and retention through a cross-channel mix of email, push, in-app comm’s, and more. You’ll own the strategy and execution of our engagement programs, champion a test-and-learn mindset, and collaborate closely with Product and Analytics to scale a best-in-class cardholder experience. This is an opportunity to shape how we communicate with millions of customers, from their very first swipe to long-term product loyalty! <h1>What You'll Do</h1><ul> <li>Design and optimize omnichannel lifecycle marketing campaigns. </li> <li>Drive customer activation, engagement, retention, referrals, and cross-sell efforts.</li> <li>Own the engagement marketing roadmap, prioritizing initiatives based on customer impact, business goals, and data insights.</li> <li>Lead A/B testing strategies to optimize content, offers, timing/cadence, and audience segmentation.</li> <li>Develop tight cross-functional partnerships with Product, Analytics, Creative, Marketing Ops, and Legal.</li> <li>Work with Analytics to monitor performance and uncover insights, turning data into action across product and marketing strategies.</li> <li>Deeply understand the customer journey and identify friction points and opportunities for value reinforcement.</li> <li>Own the content and messaging strategies across lifecycle stages, aligning to brand voice and business objectives.</li> <li> Track and report on KPIs and campaign effectiveness, regularly sharing performance updates and next-step recommendations. </li> </ul><h1>What You Bring</h1><ul> <li>5+ years of experience in lifecycle and/or product marketing, ideally in finance, fintech, or financial services.</li> <li>Hands-on experience with CRM and marketing automation platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud).</li> <li>Strong understanding of audience segmentation, personalization, and behavioral targeting.</li> <li>Proven experience developing and executing A/B tests, experiments, and iteration roadmaps.</li> <li>Excellent cross-functional collaboration skills; you’ve worked closely with Product, Analytics, Design, Legal, and Ops teams.</li> <li>Ability to think both strategically and tactically, comfortable owning big ideas and rolling up your sleeves to execute.</li> <li>Ability to operate in the gray. You're comfortable navigating ambiguity, making informed decisions without perfect information, and adapting quickly as strategies evolve. </li> <li>Structure to open-ended problems and thrive in fast-paced environments where priorities shift and clarity must often be created, not found.</li> <li>A bias for action, a growth mindset, and a deep passion for improving the customer experience</li> <li>Experience with reporting tools (e.g., Databricks, Tableau, Amplitude) and translating data into recommendations</li> </ul><h1>Standard Interview Process</h1><ul> <li>Initial Interview with Talent Partner</li> <li>Technical or Hiring Manager Interview</li> <li>Team Interview</li> <li>Executive Interview</li> <li>Offer!</li> </ul><h1>Equal Employment Opportunity</h1>To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us at <a href="mailto:talent@onepay.com" target="_blank">talent@onepay.com</a>.

Product Marketing Manager

Are you an experienced Clinical Lab Professional? Are you looking to embark on a new challenge in your career, or start your career in Clinical Lab Science? If so, LabCorp wants to speak with you about exciting opportunities to join our team at Ascension St. John Medical Center in Tulsa, OK. In this position you will work in a fast paced, customer focused, and challenging environment, and will be a part of our overall mission at LabCorp: “Improving Health, Improving Lives”.Work Schedule: 3 x 12 hour shifts: (Weekdays; 6:00 PM – 6:30 AM) and rotating weekendsBenefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN &amp; Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please <a href="https://careers.labcorp.com/global/en/us-rewards-and-wellness" target="_blank">click here</a>. Job Responsibilities:<ul> <li>Determine the acceptability of specimens for testing according to established criteria</li> <li>Perform routine and complex technical procedures and functions according to departmental Standard Operating Procedures</li> <li>Monitor, operate and troubleshoot instrumentation to ensure proper functionality</li> <li>Demonstrate the ability to make technical decisions regarding testing and problem solving. </li> <li>Prepare, test and evaluate new reagents or controls</li> <li>Report accurate and timely test results in order to deliver quality patient care </li> <li>Perform and document preventive maintenance and quality control procedures </li> <li>Identify and replenish testing bench supplies as necessary </li> <li>Assist with processing of specimens when needed</li> <li>Maintain a safe work environment and wear appropriate personal protective equipment </li> </ul> Requirements:<ul> <li>Bachelor’s degree in a Chemical or Biological science, Clinical Laboratory Science, Medical Technology or a non-traditional Bachelor’s degree that meets local regulatory (CLIA &amp; State) requirements</li> <li>Previous clinical laboratory testing experience is not required </li> <li>ASCP or AMT certification is preferred </li> <li>Ability to work independently and within a team environment </li> <li>Proficient with computers; Familiarity with laboratory information systems is a plus</li> <li>High level of attention detail along with strong communication and organizational skills </li> <li>Must be able to pass a standardized color vision screen</li> <li>Flexibility to work overtime or other shifts depending on business needs</li> </ul> If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!Labcorp is proud to be an Equal Opportunity Employer:Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our <a href="https://careers.labcorp.com/global/en/accessibility" target="_blank">accessibility site</a> or contact us at <a href="#">Labcorp Accessibility.</a> For more information about how we collect and store your personal data, please see our <a href="https://www.labcorp.com/about/web-privacy-policy" target="_blank">Privacy Statement</a>.

LabCorp

Clinical Laboratory Technolgist

Your Job John Zink, a Koch Engineered Solutions company, is seeking a Senior Process Engineer to join our Product and Technology team. This role is responsible for the selection and detailed engineering of proprietary combustion equipment offered for the North American process burner business. The individual will work closely with commercial, project execution, startup/commissioning, and product development teams to provide performance predictions, detailed engineered designs, and startup/commissioning support for proprietary combustion equipment and systems. This role is based in Tulsa, OK or Wichita, KS. What You Will Do · Generate and use engineering codes to predict the performance of combustion related equipment and systems. · Use engineering analysis to design and troubleshoot combustion equipment and systems. · Use CFD analysis to understand and enhance the performance of combustion components and systems. · Characterize burner performance by firing burners in the John Zink test center. · Communicate engineering results to and collaborate with commercial, project execution, startup/commissioning, and product development team stake holders. · Travel to customer operating facilities for technical meetings, HAZOPs, equipment startup, and consultation / troubleshooting of combustion equipment and systems. · Develop professional relationships with combustion SMEs (Subject Matter Expert) from industry professionals and customers. · Participate, present papers and attend approved seminars, conferences and other regulatory forums like API, PCTF, EPC etc. The Experience You Will Bring Requirements (Basic Qualifications): · Minimum of a BS in Mechanical Engineering, Chemical Engineering, or an equivalent engineering degree. · Demonstrated experience applying engineering analysis to solve problems in disciplines in or related to combustion (thermodynamics, chemistry, fluid flow, heat transfer, ...etc.) · Ability to Travel 20% What Will Put You Ahead · MS Degree in a related engineering field. · Five plus (5+) years experience performing detailed engineering analysis for combustion applications. · Experience using Star CCM+, ANSYS Fluent, or other commercial CFD codes. · Experience generating engineering codes using MATLAB, Python, or other programming languages. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. #LI-RP3 Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy <a href="https://jobs.kochcareers.com/pages/culture" target="_blank">here</a>. Who We Are As a Koch Engineered Solutions company, John Zink Hamworthy Combustion (JZHC) is a global leader in emissions control and a pioneer in modern Smart Combustion™solutions. Our research and development facilities make up the largest testing complex of its kind. Additionally, our worldwide service organization is the largest, most technically advanced team of its kind. We provide solutions to capture emissions, destroy pollutants, manage waste and heat vital processes to help industries operate more cleanly and efficiently. At Koch, employees are empowered to do what they do best to make life better. Learn how our <a href="https://www.kochind.com/about/business-philosophy" target="_blank">business philosophy</a> helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: <a href="http://www.kochcareers.com/doc/Everify.pdf" target="_blank">http://www.kochcareers.com/doc/Everify.pdf</a>

Koch Industries

Senior Process Engineer

Jenks Public Schools

Literacy Coach

<h2>About Great Question</h2>Great Question is on a mission to help businesses build better products by making customer research fast, easy, and scalable. We’re a Series A B2B SaaS company backed by top-tier investors and trusted by leading brands like Gusto, Miro, Brex, and Canva.Our all-in-one research platform enables teams to recruit participants, run interviews and surveys, and analyze insights — all in one place. As we enter the era of AI, we’re pioneering automated qualitative analysis to help teams turn customer feedback into actionable insights faster than ever.We’re a remote-first, customer-obsessed team committed to helping product teams deeply understand and serve their users. Learn more at<a href="https://greatquestion.co" target="_blank"> </a><a href="http://greatquestion.co" target="_blank">greatquestion.co</a>.<h2>About the Role</h2>We’re looking for a North America-based Director of Customer Success to lead our post-sale strategy and execution — driving revenue growth, building scalable systems, and guiding our CS team through a new phase of growth.Customer Success is a core pillar of our GTM strategy and essential to achieving our ARR goals. You’ll own the customer lifecycle from onboarding through renewal and expansion, transforming it into a repeatable, measurable engine for Net Dollar Retention (NDR).<h2>What You’ll Do</h2><h3>📍 Commercial Leadership</h3><ul> <li>Own ambitious Net Dollar Retention goals across all segments.</li> <li>Define and execute a segmented NDR strategy (e.g., 120% Enterprise, 110% Self-Serve).</li> <li>Be accountable for renewals, expansion, and churn.</li> <li>Identify and grow new revenue streams, including professional services.</li> <li>Build forecasting, pacing, and attribution models to track revenue impact.</li> </ul><h3>🔁 Customer Lifecycle &amp; Experience</h3><ul> <li>Design and scale repeatable onboarding, adoption, expansion, and renewal playbooks.</li> <li>Identify success patterns among high-performing accounts and standardize those motions.</li> <li>Operationalize usage signals, customer health scores, and churn/risk alerts.</li> </ul><h3>🤝 Cross-Functional Collaboration</h3><ul> <li>Partner with Sales, Product, Marketing, and Ops to build an aligned GTM strategy.</li> <li>Integrate CS into our PLG motion (e.g., in-app success triggers, lifecycle comms).</li> <li>Support adoption of usage-based pricing through training and enablement.</li> </ul><h3>👥 Team Leadership</h3><ul> <li>Hire, coach, and manage a high-performing CS team.</li> <li>Define clear ownership across renewals, expansion, and product adoption.</li> <li>Launch scaled initiatives like champion programs and strategic customer visits.</li> <li>Drive performance through accountability, goal-setting, and feedback.</li> </ul><h2>About You</h2><ul> <li>Proven success leading CS teams in high-growth B2B SaaS environments, ideally having scaled from Series A to Series B/C and beyond</li> <li>Experience serving enterprise customers and ideally managing both enterprise and scaled CS motions.</li> <li>Demonstrated commercial acumen: achieved or exceeded quotas, driven upsells, opened new revenue streams.</li> <li>Systems thinker with strong process-building and performance tracking abilities.</li> <li>Empathetic, high-clarity people leader experienced in hiring, coaching, and managing performance.</li> <li>Cross-functional collaborator who aligns CS tightly with GTM partners.</li> <li>Passionate about the opportunity around AI</li> </ul><h2>Success in First 6–12 Months</h2><ul> <li>Achieving QoQ revenue targets</li> <li>Segmented NDR strategy implemented and tracking to 115%+.</li> <li>Expansion ownership between CS and Sales clearly defined and smoothly operating.</li> <li>Revenue attribution for CS is live, with CSMs confidently executing and hitting quota.</li> </ul><h2>Benefits</h2><ul> <li>Competitive salary and benefits package.</li> <li>Opportunity to work on challenging and impactful projects.</li> <li>Be part of a passionate and supportive team. </li> <li>Make a real difference in the world of customer feedback.</li> </ul><h2>Hiring Process</h2>We endeavor to deliver a great candidate experience, including notifications of your status in the hiring process throughout.The hiring process includes the following steps and typically happens across 2-4 weeks from first interview:<ol> <li>Initial phone screens for shortlisted candidates.</li> <li>Interview with Co-Founder &amp; CEO, Ned Dwyer.</li> <li>Cross-functional collaboration interview with our VP of Sales.</li> <li>Collaboration interview with a member of Customer Success.</li> <li>A take-home assignment and synchronous review.</li> <li>Final leadership interview.</li> <li>Reference checks with a past manager, and if relevant, a person you have managed.</li> </ol>Note - Each interview is sequential, so you’ll only move to the next round if you pass the previous one. After each interview, we’ll aim to notify you if you’re progressing within 3 days of your interview taking place.<h2>How to Apply</h2>If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please submit your resume, making sure it’s a concise representation of your previous work experience. Note, we will only ever contact you over email using a <a href="http://greatquestion.co" target="_blank">greatquestion.co</a> email address.

Great Question

Director of Customer Success

3,496 Jobs in Broken Arrow, OK, USA