Work Scheduling Assistant (Associate - Senior levels)

Job Posting End Date

11-08-2024

Please note the job posting will close on the day before the posting end date

Job Summary

Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area.

Job Description

ESSENTIAL JOB FUNCTIONS:

Under immediate supervision:

• Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications.
• Develop schedules for line servicer and technician appointments.
• Communicate with customers and direct inquiries.
• Support adherence to standard work scheduling policies and procedures.
• Assist with outage management as needed.
• Provide administrative support as needed

Minimum Requirements listed below are for the Associate level. Additional requirements are needed for higher level positions.

Education requirements are listed below:

• High school diploma or GED.

Work Experience requirement listed below:

• 9 months of post high school experience in utilizing administrative procedures and office equipment.

OTHER REQUIREMENTS:

Ability to demonstrate the following skills and competencies:

• Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork.
• Strong verbal and written communication skills
• Must be available for overtime when needed.
• Occasional travel may be required.

Compensation Data

Compensation Grade:

SP20-002

Compensation Range:

$17.96-22.45 USD It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity.