Job Details
Job Location AAON Tulsa - Tulsa, OK Position Type Full Time Salary Range $20.90 - $31.36 Hourly Job Shift Day Job Category SalesDescription
Job Summary:
Assign and track XOI calls to technical support specialist to ensure quick and satisfactory resolutions for field related calls. Process RGA including follow ups and billing. Track and report claim numbers processed daily.
Essential Responsibilities/Activities:
• Consistently deliver a high level of customer service to exceed customer needs.
• Follow proper RGA procedures as outlined in training and feedback provided by supervisor.
• Communicate clearly with customers to determine needs and find effective solutions.
• Develop and implement systems and procedures to maintain positive customer relations and ensure the prompt and thorough resolution of customer inquiries, requests, and complaints.
• Provide clear and concise communication when escalation is needed to warranty lead, supervisor or manager as needed.
• Providing feedback on the efficiency of the RGA and XOI processes.
• Ensure customer satisfaction and provide professional customer support.
Other Responsibilities/Activities:
• Ability to stay calm when customers are stressed or upset.
• Order entry to provide support to other departments as needed.
• Ability to process claims in high volume times.
• Comfortable using computers.
Qualifications
Education/Experience:
• High school diploma, general education degree, or equivalent.
• Experience working with customer service.
• HVAC industry experience helpful.
Essential Mental Functions:
• Strong organizational skills.
• Strong customer communication and customer service orientation
• Ability to execute multiple tasks simultaneously under time pressure.
• Professionalism
Equipment or Software Knowledge or Skills:
• Microsoft Office Suite
• Database software
• Salesforce
Essential Physical Functions:
• Lift or move up to 10lbs.
• Sit for up to 85 percent of work hours.
Travel:
Some travel is expected.
Disclaimer:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship