VP of IT Infrastructure & Operations

Job Summary:

The Vice President of IT Infrastructure is a senior executive responsible for overseeing the design, implementation, and management of the agency’s IT infrastructure. This includes ensuring the stability, security, scalability, and performance of all IT systems and networks. The VP of IT Infrastructure will lead the infrastructure team, manage large-scale projects, and drive innovation to support the organization’s strategic goals. This role requires a deep understanding of current and emerging technologies, as well as strong leadership and management skills.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

1. Infrastructure Strategy and Planning:
2. Provide leadership to create and maintain a positive work environment and culture for the IT staff.
3. Develop and implement a comprehensive IT infrastructure strategy that aligns with the agency's business objectives.
4. Ensure IT department staff are adequately trained and up-to-date on IT best practices.
5. Lead the planning and execution of infrastructure projects, including data center operations, network architecture, server management, and cloud computing.
6. Evaluate and recommend technology solutions that enhance system performance, reduce costs, and improve service delivery.
7. Collaborate with senior leadership to forecast future infrastructure needs and ensure that the IT environment can scale to meet agency growth.
8. IT Governance and Risk Management
9. Provide leadership and oversight for proper internal IT controls to safeguard systems and data.
10. Assess, plan, and remediate IT risks for infrastructure, applications, and data.
11. Provide leadership and oversight of IT audits that test internal controls and risk management processes.
12. Understand and implement leading IT practices such as ITIL and PMI principles and how they can be applied to F&CS's infrastructure environment.
13. Infrastructure Operations Management:
14. Lead, mentor, and develop the IT infrastructure team, fostering a culture of innovation, collaboration, and continuous improvement.
15. Establish clear goals, expectations, and performance metrics for the infrastructure team, and regularly assess their performance.
16. Establish clear goals, expectations, and performance metrics for the infrastructure team, and regularly assess their performance.
17. Cultivate a collaborative working environment that encourages open communication and knowledge sharing.
18. Foster strong customer service focus throughout the IT Infrastructure team.
19. Identify and develop proactive solutions to potential issues.
20. Security and Compliance:
21. Ensure that the IT infrastructure meets all relevant security standards and regulatory requirements.
22. Develop and implement robust cybersecurity measures to protect the agency's data and systems from internal and external threats.
23. Maintain compliance with industry regulations, including data privacy laws, and ensure that all infrastructure components adhere to established security policies.
24. Lead the security team to identify and mitigate infrastructure-related risks.
25. Ensure corporate data is managed, protected, and backed up daily.
26. Develop, maintain, and test the Disaster Recovery and Business Continuity plan.
27. Vendor and Budget Management:
28. Develop and manage the IT infrastructure budget, ensuring that resources are allocated effectively to meet organizational priorities.
29. Identify and manage relationships with external vendors, service providers, and consultants, negotiating contracts and ensuring the delivery of high-quality services.
30. Oversee the procurement and deployment of infrastructure assets, ensuring that investments are cost-effective and aligned with the organization's goals.
31. Monitor and optimize infrastructure expenditures to maximize return on investment.
32. Innovation and Technology Advancement:
33. Stay informed about emerging technologies and industry trends, and assess their potential impact on the organization’s infrastructure.
34. Drive the adoption of new technologies and processes that enhance infrastructure efficiency, scalability, and performance.
35. Lead initiatives to modernize the IT infrastructure, including cloud migration, virtualization, and automation.
36. Ensure that the organization’s infrastructure remains competitive and capable of supporting future business needs.

ESSENTIAL COMPETENCIES:

Must be able to demonstrate competencies and adhere to the values and core principles of CCBHCs. At a minimum they include:

Coordination & Collaboration

• Accessible & Available
• Evidenced Based
• Person-Centered Care
• Family-Driven Care
• Recovery Oriented
• Trauma Informed
• Data Driven
• Co-Occurring Capable
• Culturally Competent

Essential behaviors:

1. Additional assignments are assumed willingly.
2. Demonstrates sensitivity to cultural and ethnic differences in all interactions.
3. Adheres to agency policies and procedures and supports agency mission and values.
4. Completes all required paperwork and reports accurately in a timely manner.
5. Meets established performance/productivity standards as determined by program and agency leadership.
6. Practices accountability, confidentiality, and strong ethical standards.
7. Demonstrates integrity as evidenced by honesty, trustworthiness, respect for self and others, sincerity, and valuing diversity.
8. Demonstrates the ability to work collaboratively with other personnel and/or service providers or professionals.
9. Utilizes agency technology and attends training on updates and/or new applications.
10. Exhibits responsibility through good attendance, effective time management, dependability, self-discipline, flexibility, and working independently.
11. Promotes team building through encouragement, support, shared decision-making, and the seeking of synergistic results.
12. Utilizes supervision appropriately and willingly participates in training, demonstrating a desire for learning and professional development.
13. Communicates effectively both verbally and in writing.
14. Partners with and openly communicates and collaborates with department associates, program managers, and other staff associates
15. Demonstrates excellent customer service both internal and external
16. Openly supports departmental and organizational changes.
17. Participates in identifying continuous improvement areas within department or agency and presents possible solutions.
18. Consistently produces quality work.
19. Utilizes necessary knowledge and skills to perform the job, keeping current with new and best practices.
20. Attends and participates in required department and agency meetings and trainings

QUALIFICATIONS

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred).

KNOWLEDGE/SKILLS/ABILITIES:

• Desire and ability to remain up-to-date on the latest developments and trends happening within the IT industry.
• Experience with mergers and acquisitions is strongly preferred.
• Knowledge of LAN/WAN technologies, hardware, software, and network communication protocols including problem solving skills related to data processing systems and equipment.
• Proven track record of successfully leading IT strategy and operations in a complex, multi-site environment.
• Strong knowledge of IT infrastructure, systems, applications, and cybersecurity.
• Experience with digital transformation, cloud computing, and data analytics is highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically, execute effectively, and lead cross-functional teams.
• Strong problem-solving skills and a results-oriented mindset.
• Exceptional customer service skills

EXPERIENCE:

• Minimum of 10-15 years of progressive experience in IT, with at least 5 years in a senior leadership role.
• Experience in the healthcare industry is strongly preferred.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a “safety-sensitive” position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the “safety-sensitive” classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children’s Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.