User Operations Associate, Data Management (Remote)

Summary

This is a Full-Time (40 hours per week — no part-time availability) remote role based in the United States, with availability mandated during department core hours of 10 a.m. to 3 p.m. Pacific Time.

We are looking for someone with a sharp eye for detail and a curious, investigative nature to join our User Operations team.

Ready to be our Watson to this Sherlock Holmes team? The Velma on our Scooby Gang?

This role will give you the opportunity to become a subject matter expert in how Yelp represents different businesses. You would be the escalation point for other teams and help them with any challenging cases, answer some of those ‘tricky’ questions and continue to build on your insights to help you identify opportunities for continued product improvement.

Your super-sleuth qualities will be put to the test as you keep your eye out for scams (it looks like a local business, but when you call, is it redirected to out of state?) and you can have a direct impact on maintaining our reputation of great, informative but most importantly, reliable reviews!

What’s in it for you? This is a fantastic opportunity for you to get a wide perspective on how different businesses work, including a site like Yelp! You’ll get exposure to different facets such as day to day operations, quality assurance, project management and execution, and more.

This is a full-time remote role based in the United States.

What you'll do:

• You will administer site data such as listing information and accounts
• You will be part of quality assurance evaluations and programs
• You will work on ongoing and a la carte projects to improve the quality of business information

What it takes to succeed:

• Bachelor's degree
• You are enthusiastic about Yelp’s mission
• You have at least 1 year of work experience
• You have a positive, team-oriented attitude even when focusing on your own work
• You have strong research skills
• You are comfortable with (or open to) a quota driven environment

What you'll get:

• Effective your first day: Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan
• Compensation for this position is $40,000.00 annually. You may also be offered a bonus and benefits.

Closing

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.” We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience. We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California). We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488. Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes. US Recruiting and Applicant Privacy Notice #LI-Remote