Who We Are:
We’re FieldRoutes, a leading cloud-based and mobile SaaS provider in the pest control and lawn care industries and a proud member of the ServiceTitan family since 2022. Our cloud-based business management system automates all aspects of field service operations for enterprise and small to medium-sized businesses enabling our clients to accelerate growth, streamline operations, increase customer retention, and maximize revenue. Trusted by thousands of premier field services leaders in the US, our solutions empower our clients to make better business decisions for their companies. Our partnership with ServiceTitan has enabled us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture.
We are seeking a dynamic and experienced Technical Solutions Analyst to join our team. This role is pivotal in driving the success of our technical services team. The Technical Solutions Analyst will work hands-on with HTML/CSS to design and modify layouts for our clients, ensuring high-quality work and timely completion of tasks. They will also work to resolve problems in our system and troubleshoot issues that are escalated to the team. This position demands strong learning skills, excellent communication, and a commitment to fostering a collaborative and high-performing team environment.
Key Responsibilities:
Hands-on Development: Actively work on tickets alongside your team.
Quality Assurance: Oversee the quality of the team's work, ensuring all deliverables meet our standards and client expectations.
Performance Reporting: Report weekly metrics to the Associate Manager of Technical Solutions, identifying areas for improvement and implementing strategies to enhance team performance.
Collaboration: Foster a collaborative team environment that encourages learning, growth, and mutual support among team members.
Communication: Maintain clear and honest communication with management and team members, addressing issues and concerns promptly and effectively.
Core Values:
Drive Success: Assist your team to consistently meet and exceed goals, ensuring client satisfaction and contributing to the overall success of the Company.
Boldly Innovate: Encourage and implement innovative solutions to improve processes, enhance client experiences, and stay ahead in the industry.
Finish Strong: Ensure all tasks and projects are completed to the highest standards, meeting deadlines and maintaining quality.
Put Others First: Foster a team-first mentality, supporting and uplifting team members, while prioritizing client needs.
Requirements:
Technical Expertise: At least 4+ years of experience and a strong knowledge of HTML/CSS and 1+ years of experience in a Technical Support Role.
Analytical Skills: Experience in building and presenting reports/layouts for clients.
Communication: Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely.
Adaptability: Willingness to embrace change and continuously learn new skills.
High-Performance Environment: Ability to thrive in a fast-paced, dynamic work environment.
Core Values Alignment: Clear understanding and commitment to our Company's Core Values.
Preferred Knowledge: Experience with Aspire or FieldRoutes, and familiarity with Dev Express, C#, and SQL are highly desirable.
Where You’ll Work:
Employees for this position will have a hybrid work model with 4 days in the office in Plano, TX and 1 day remote each week.
This role is not eligible for visa sponsorship.
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $54,000 USD - $78,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.