Classification: Exempt
Reports To: Integrations Manager
Company Overview
MyHealth Access Network is a 501(c)(3) non-profit statewide Health Information Exchange (HIE) that provides cutting-edge technology solutions to improve patient care by facilitating collaboration between providers. We coordinate care across various agencies, supporting not only physical health but also addressing social determinants of health. Our commitment to the 5 rights of health information—right patient, right provider, right information, at the right time, in the right setting—ensures better patient outcomes while safeguarding individual privacy.
Position Summary
The Technical Business Analyst will serve as a critical bridge between technical teams, business stakeholders, and clients. The ideal candidate will have experience in healthcare interoperability standards such as HL7, FHIR, and working knowledge of standardized code sets like LOINC and SNOMED. They will work closely with technical teams to ensure that business requirements are well-understood and fully developed for scoping, technical design, and implementation.
The analyst will translate business needs into detailed technical requirements and support the creation of test cases, workflows, and process documentation. This role requires someone with a strong understanding of both business and technical requirements, who can communicate effectively across departments to meet the organization’s goals.
Key Responsibilities
1. Business Analysis and Requirements Gatherings
- Translate business needs into comprehensive and actionable technical requirements, use cases, and test scenarios.
- Collaborate with business-facing teams to ensure that requirements meet client expectations.
- Elicit, document, and manage business rules and track requirements through testing phases, including user acceptance testing (UAT).
- Ensure that business requirements align with healthcare interoperability standards (e.g., HL7, FHIR) and the organization’s products.
2. Stakeholder Management
- Serve as the liaison between business and technical teams to ensure alignment of goals, requirements, and deliverables.
- Facilitate communication between internal teams and external vendors.
- Develop and manage stakeholder communication plans, ensuring effective updates throughout project lifecycles.
3. Technical Support for Interoperability Initiatives
- Support technical teams with healthcare data integration, including HL7, FHIR, and standardized code sets like LOINC and SNOMED.
- Monitor and provide technical vendor management for data integration processes and initiatives, such as Patient Centered Data Home and Social Services Information Exchange.
- Assist in the development of dashboards, workflow automation, and performance monitoring for technical services processes.
4. Change Management and Communication
- Develop and implement change management strategies to ensure the successful deployment of technology initiatives.
- Communicate technical complexities to non-technical stakeholders clearly and concisely.
- Prepare presentations and documentation for the Board of Directors, committees, and other stakeholders.
5. Strategic Problem Solving
- Identify and resolve issues that may arise during the design and deployment of technology solutions.
- Provide strategic input on how business processes will impact technical solutions and propose recommendations for improvement.
- Assist in monitoring technical vendor performance and participate in managing performance issues.
Qualifications
- 5+ years of experience in technical business analysis, ideally within healthcare, HIEs, or similar fields.
- Knowledge of healthcare interoperability standards such as HL7, FHIR, and experience with standardized code sets (e.g., LOINC, SNOMED).
- Experience working with SQL, Python, Tableau/Power BI, and data integration tools.
- Bachelor’s degree in Computer Science, Information Systems, Medical Informatics, or a related field.
- Strong analytical, organizational, and problem-solving skills.
- Excellent communication skills with the ability to translate technical details into business terms.
- Demonstrated ability to work in cross-functional teams and manage complex stakeholder relationships.
Preferred Qualifications
- Prior experience working in a healthcare environment, HIE/HIN/HDU, or related health technology space.
- Experience in managing technical vendor relationships and resolving technical performance issues.
Working Conditions
- Flexible hours may be required but must be available during core hours (8:30 a.m. – 5:00 p.m.).
- Occasional travel may be required for customer support, primarily local or statewide.
Travel
Occasional travel may be required in support of customers, primarily local and statewide.
AAP/EEO Statement
MyHealth expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability or veteran status.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. The following are always expected:
- Comply with employee handbook
- Be prompt and on time
- Communicate clearly
- Treat others with respect
- Maintain confidentiality where appropriate
- Be honest and open with questions, concerns and feedback for others