Organization

Taxpayer Information

Pay

$17.00

Pay Frequency

Hourly

Full Time / Part Time

Full time

Job Summary

Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes.

Job Description

Provides excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees, and calculates interest accruing monthly for delinquent accounts. Enter address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans checks daily for balancing. Verifies cash taken in the cashier division and prepares the deposit for the bank. For three weeks after Thanksgiving you may be asked to work remotely at a bank location taking tax payments, that is a requirement if asked to work. Perform other duties as assigned.

Under general supervision, the Taxpayer Information Representative performs the following duties as the coordinator on a rotating basis as Coordinator (approximately every other month.):

Open power file and distribute daily bags and balance daily work. Update schedule and work the daily bag for anyone who is out for the day. Make sure the phones are covered with 4 to 6 employees during busy times and 3 during non busy times. Sort through all incoming mail, distribute mail to appropriate employees and assign payments to deputies. Assign reject report to deputy. Answer questions from other deputies. At the end of the day make sure all daily bags are in power file and power file is locked, make sure everyone is logged out of the phone system at 5:00 p.m.

Additional Job Description

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

Skill in public relations dealing with general public; in strong interpersonal relation applicable to handling customers; in communicating; written and oral, including proper telephone etiquette. Knowledge of PC programs such as Microsoft Word and Excel; office policies and procedures, and functions of other county offices and of ad valorem tax collection cycle. Knowledge of state statutes as they relate to ad valorem taxs. Ability to operate office machines including personal computer word processing and spreadsheets, 10-key by touch speed of at least 5,000 keystrokes per hour, typewriter, microfilm/scanner equipment, copier and fax; perform more than one job function at a time and to deal tactfully with others. All employees are required to extensively cross train for one or more other job duties of the office.

Location

HQ