Supervisor, Customer Billing and Support - US and Canada

About Ingredion:

Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.

LOCATION: Tulsa, OK

WORKPLACE TYPE: Hybrid

Ingredion is seeking a Supervisor, Customer Billing and Support responsible for leading the Customer Billing and Support team for our Tulsa Location supporting primarily the Americas (United States & Canada). The Supervisor will be responsible for helping execute the Order to Invoice Operations strategy in the US/Canada region to ensure delivery of high-quality service to our Customers, aligned to Ingredion’s Customer Experience commitments (responsive, empathetic, proactive, and innovative). Role will report to our Associate Manager, Customer Contract Pricing and Billing and will have 5 direct reports.

This role is essential in supervising the Customer Billing and Support team with the focus of supporting timely and accurate Customer Billing activities to drive improved Customer Experience while mitigating invoicing risks. The Supervisor will also manage projects, support employee career development, and serve as a point of escalation to troubleshoot and quickly resolve Customer issues.

This role will be making decisions while supporting the Commercial and Customer Service teams and identifying and implementing processes to increase effectiveness, productivity, and efficiency of the department. This position requires a strong customer service focus, the ability to promptly resolve business issues, and strong aptitude to evaluate data effectively. This position is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners.

What will you do:

Supervise Tulsa SSC Customer Billing and Support Team: Oversee, guide, and direct the end-to-end delivery of Order to Invoice operational services supporting the US and Canada region to ensure efficient operations and timely and accurate delivery and billing.

• Supervise Contract Billing and Support team in day-to-day operations
• Expand and improve Billing automation activities
• Manage all aspects of ongoing activities and deadlines
• Support internal customer inquiries escalated as needed with a sense of urgency
• Hire, Train and Develop Team, especially in the areas of technology capabilities and skills
• Develop Capability and Skill development plans
• Provide training to new employees and system users on Policies, SoPs, and Controls
• Maintain high level of Customer Service
• Strong ability to set clear goals and manage a high performing team

Enable Order to Invoice Operations Strategy: Collaborate with the Associate Manager, Customer Contract Pricing and Support and Sr. Manager Order to Cash to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion.

• Collaborate with Key Business Partners and report on monthly performance
• Identify issues and process improvements for Steering committee review
• Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
• Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, produce and review reports on performance, and identify and track any system, process, or performance issues. Escalate issues as necessary for timely resolution.

• Ensure that all risk mitigating controls are completed and addressed weekly
• Conduct all daily, weekly, and monthly activities to drive compliance to policies
• Support audits and work with Team on remediations as required
• Enforce and maintain SOX compliance for policies and procedures
• Assist with month-end and year-end close activities as needed

Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring delivery of targeted results.

Employee Development: Support the career development of employees in the Tulsa SSC Order to Invoice Team. Assess training needs, coach for performance improvement, and facilitate additional assignments and rotations to deepen employees' understanding of Financial Operations processes.

What will you Bring:

Education: Bachelor's degree in business-related field, preferred

Contract Pricing and Billing Expertise: Advanced knowledge of the policies, procedures, and controls of Customer Contract Pricing and Billing, including a minimum of two (2) years of Order to Invoice value chain experience with at least one (1) year in a Supervisory role. Demonstrated technical skills with a high level of operational excellence.

Computer Proficiency: Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation

Team Management: Ability to manage team members to achieve departmental goals. Proven skill in promoting harmonious working relationships in a team environment.

Business Acumen: Solid understanding of business and financial concepts.

Who you are:

Design Thinking Skills: Strong systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Order to Invoice value chain.

Analytical Skills: Proven ability to independently analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement innovative solutions.

Influencing Skills: Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.

Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity.

Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities.

Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.

Results Focus: Highly organized with a high degree of attention to detail. Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally.

Communications: Excellent communication, customer service and organizational skills. Exhibit a positive attitude and willingness to interact with Customers and Executive level Business Partners. Presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with all levels of Management.

Why Join Ingredion?

Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
• Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
• Flexible Work Arrangements – We value flexibility to support you both professionally and personally
• Career Growth – Learning, training, and development opportunities, including tuition reimbursement
• Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
• Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel

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We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Relocation Available:

No

Pay Range:

$74,240.00-$98,986.67 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation:

As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits:

Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.