WHO WE ARE
Empowering Connections, Inspiring Possibility
SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empower customers to achieve their core business objectives.
The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.
What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.
With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 430,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.
WHAT YOU’LL DO
The key responsibilities of a Sr. Network Engineer include the design, implementation, maintenance, and support of our growing customer base technologies and solutions. The right personality is an independent problem solver with a positive attitude. The ability to learn and implement new technologies is paramount. This position is part of a team of engineers responsible for designing and developing scalable, maintainable, highly available network architectures that meet external customer objectives and SLAs. The focus of this role will be on FortiNet technologies.
Major duties and responsibilities:
- Serve as a Technology specialist around FortiNet products and solutions
- Develop network rollouts, projects, process flow, documentation, and ongoing maintenance for assigned accounts as they relate to FortiNet solutions
- Escalation point of contact for any FortiNet customer solutions
- Support, install, maintain, troubleshoot, and coordinate the usage of any FortiNet technology
- Assess FortiNet customer environments and make recommendations based on needs
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to FortiNet network infrastructure
- Provide engineering support for network design, performance tuning, and monitoring for all FortiNet solutions
- Network incident and outage escalation for Operations and Network Engineers as they relate to FortiNet customers
- Prepares other teams (CIM, Test & Turn Up, Customer Service & Support, Config-Line, Network Ops, etc.) by designing and conducting new and existing project training programs as they relate to FortiNet products and customer networks
- Liaise with FortiNet vendors and other IT personnel for problem-resolution
- Create and maintain all required network documentation, including diagrams and troubleshooting methodologies, using the provided tools
WHO YOU ARE
Key Qualifications
- Hands-on experience with monitoring, network diagnostic, and network analytics tools
- 6+ years of networking experience in environments supporting multiple vendors and networking products
- 4+ years of FortiNet experience within a production environment
- Well-versed with FortiNet products and solutions
- Network Engineering and support of routers, switches, network security devices, and network management systems
- Deep understanding of networking protocols (DMVPN, IPSEC, BGP, MPLS, VRF, QoS, Spanning-Tree, OSPF, 802.11, QoS, ACLs, DHCP, TCP/IP, DNS)
- Proven ability to work under pressure and interface with senior management
- Proficient in the use of Visio, PowerPoint, Word, and Excel
- CCNP certification or equivalent experience is preferred
- FortiNet certification NSE 7 is required
- Experience with PCI DSS standards preferred
WHERE YOU’LL WORK
- Business casual teamwork-focused environment
- Ability to work in a fast-paced, high-pressure environment
- Standard daytime working hours, rotating 24/7 on-call schedule, and ability to respond to a support call at all times during the on-call schedule
PHYSICAL REQUIREMENTS
- Be able to sit or stand for long periods
- Occasionally have to lift/carry 20 pounds
- Extensive use of hands and fingers for typing
- Extensive use of eyes in reviewing paper documents or a computer screen
CLASSIFICATION*: Salaried/Exempt
POSITION TYPE: Fulltime
TRAVEL REQUIREMENTS: Less than 5%
DIRECT REPORTS: No Direct Reports
SAFETY SENSITIVE: No
Equal Opportunity Employer
SageNet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Legal Disclaimer
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all required responsibilities, duties, and skills. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities.
As a managed services provider, SageNet maintains a high level of Information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to the published security policy; failure to do so may result in termination of employment. The SageNet security program is only as strong as our people, and as such, it is the responsibility of all employees to protect corporate and customer data following best practices and policies.
Ready to join a team that values trusted connections? Apply now!
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submissions by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered SageNet's property. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have a signed agreement. All third-party contact with SageNet must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet. Please contact Katie.Halstead@sagenet.com for any questions.