Solution Engineer, Work Management

Atlassian is looking for a Pre-Sales Solutions Engineer to support our exciting journey into the TeamWork Foundations (TWF) journey. TWF represents a unique opportunity to bring to market a set of market leading products including Jira, Confluence and Loom further into our Enterprise customers. Every Line of Business within every company has projects that align to goals that require resourcing. TWF brings together the best in breed capabilities of Jira, Confluence and Loom as a single solution to empower every user within every organization to do their best work tied to business priorities and projects.

Atlassian is looking for a passionate Solution Engineer that is hungry to help solve our Enterprise Customer’s hardest business problems with our products and solutions, and helping close our enterprise deals. Interested? Read on!

• Partner with direct sales, partners and larger account teams on Fortune 500 customers, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory

• Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be

• Identify the high impact workflows across LoBs that can be automated, improved and optimized using Atlassian Work Management tools.

• Probe for and identify additional opportunities for cross-product/solution expansion

• Investigate, discover, and assess client pain points

• Be a product expert of Atlassian TeamWork Foundation and Work Management software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working

• Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams

• Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio

• Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision

• Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together

• Create collateral, content and assets for consumption by the broader sales team, based on field insights and customer engagements.

• Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management

• Continuously learn, develop and refine your pre-sales and product, solution and platform offering knowledge and sales processes and Atlassian products progress

• Maintain currency of market and industry trends across the competitive landscape. Establish effective objection handling and key areas of differentiation.

We’re looking for a dynamic team member with a go-getter attitude who will both learn from and teach our passionate and growing organization.

On paper, you have 5+ years of experience interacting with enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done. If you’re looking to be a cog in the system, this job isn’t for you. You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.

You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions. You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences. You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful.