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SOH Reviewer

SOH Reviewer

companyMetLife
locationUnited States
remoteRemote
PublishedPublished: Published 4 days ago
Other

Job Location: Virtual

Role Value Proposition:

The Variable Part-Time (VPT) SOH Reviewer position in Statement of Health can be responsible for several tasks including the data-entry of Group Life and Disability applications, answering phones, or assisting with our vendor process. Usually, when hired as a VPT you will be assigned either Data-Entry, CSR, or Vendor, but you may be asked to do any of these tasks after proper training. This position typically is six months on, six months off.

Key Responsibilities:

· Identify and obtain missing information required to evaluate SOH form and input missing information into system.

· Ensure proper grammar and spelling for written communications.

· Interpret customer SOH provisions and process accordingly.

· Professional interpersonal communication skills.

· Respond to written and/or telephone inquiries from policyholders, employees, and Account Reps.

· Evaluate SOH forms to identify situations requiring referral to Medical Underwriter.

· Willingness to learn new things and adapt.

· Must be able to accept feedback.

· Able to work in a large and dynamic team.

· Strong communication skills, during work hours and off-season.

· Any other responsibilities assigned by leadership.

Essential Business Experience and Technical Skills:

· Analytical ability and good judgment in evaluating Statement of Health submissions.

· 2.5 yrs. relevant business experience preferred

· High School Diploma