Job Location: Virtual
Role Value Proposition:
The Variable Part-Time (VPT) SOH Reviewer position in Statement of Health can be responsible for several tasks including the data-entry of Group Life and Disability applications, answering phones, or assisting with our vendor process. Usually, when hired as a VPT you will be assigned either Data-Entry, CSR, or Vendor, but you may be asked to do any of these tasks after proper training. This position typically is six months on, six months off.
Key Responsibilities:
· Identify and obtain missing information required to evaluate SOH form and input missing information into system.
· Ensure proper grammar and spelling for written communications.
· Interpret customer SOH provisions and process accordingly.
· Professional interpersonal communication skills.
· Respond to written and/or telephone inquiries from policyholders, employees, and Account Reps.
· Evaluate SOH forms to identify situations requiring referral to Medical Underwriter.
· Willingness to learn new things and adapt.
· Must be able to accept feedback.
· Able to work in a large and dynamic team.
· Strong communication skills, during work hours and off-season.
· Any other responsibilities assigned by leadership.
Essential Business Experience and Technical Skills:
· Analytical ability and good judgment in evaluating Statement of Health submissions.
· 2.5 yrs. relevant business experience preferred
· High School Diploma