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SHU Case Specialist

SHU Case Specialist

locationUnited States
remoteRemote
PublishedPublished: Published 2 days ago
Other

Job Location: Must be commutable distance to MetLife Office, Oriskany NY (Central NY)


In office once a month for office meetings

Summary of Responsibilities:

Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.

Principal Responsibilities:

  • Manages assigned caseload of long-term disability (LTD) claims.
  • Determines whether to suspend, terminate, or pay claims.
  • Updates current claims records (inputs data).
  • Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
  • Follows plans to closure.
  • Follows established claim policies and practices to resolve claims and issues.
  • Performs other related duties as assigned or required.

Supervisory Responsibilities: None.

Job Requirements

Required Qualifications:

  • High school diploma or equivalent
  • 1+ years customer service experience

Preferred Qualifications:

  • Excellent communications skills
  • Ability to prioritize and multitask
  • Ability to think abstractly
  • Keyboarding skills