Job Location: Must be commutable distance to MetLife Office, Oriskany NY (Central NY)
In office once a month for office meetings
Summary of Responsibilities:
Provides exemplary customer service by processing group disability income insurance claims in a timely and accurate manner.
Principal Responsibilities:
- Manages assigned caseload of long-term disability (LTD) claims.
- Determines whether to suspend, terminate, or pay claims.
- Updates current claims records (inputs data).
- Evaluates claimant eligibility via information received from claimant, attending physician, and employer.
- Follows plans to closure.
- Follows established claim policies and practices to resolve claims and issues.
- Performs other related duties as assigned or required.
Supervisory Responsibilities: None.
Job Requirements
Required Qualifications:
- High school diploma or equivalent
- 1+ years customer service experience
Preferred Qualifications:
- Excellent communications skills
- Ability to prioritize and multitask
- Ability to think abstractly
- Keyboarding skills