As a Senior User Experience Designer, you will design the experiences used every day by our customers. You will be part of a product team responsible for delivering experiences that meet or exceed user needs and business goals. You will also be a key member of a design team that includes other designers, content strategists and copywriters, collaborating with user researchers, business partners and our technical teams to deliver great, scalable experiences.
We’re looking for someone who can demonstrate experience designing compelling transactions, but also someone who understands how to work collaboratively, devising and designing solutions from end-to-end; not stopping at the requirements provided, but pushing where necessary to understand what our customers truly need. You will participate in all parts of the design process as a member of a multi-disciplinary team – contributing to customer research, product strategy, ideation, visual design, prototyping, working with engineering to make sure interactions are built as designed, and iterating based on customer and stakeholder feedback.
Our ideal candidate will have strong creative and problem-solving skills and experience creating world class designs in a high-volume transactional setting. Technical skills are a plus. We expect you to have experience applying brand standards to increase clarity, communicate hierarchy and create emotion in addition to producing clear, simple interactions that inspire confidence and loyalty.
How You’ll Help Us Build a Confident Future (Key Responsibilities)- Collaborate with product, tech and other designers to balance customer needs and business requirements to ensure we’re delivering customer-centered experiences.
- Design transactional user experiences from information architecture through brand-compliant production-ready prototypes.
- Devise scalable solutions, the components of which can become part of the MetLife global design system.
- Iterate designs from early user flows through progressively higher fidelity deliverables, working with cross-functional teams to vet approach and feasibility as you go.
- Design UI components leveraging the MetLife design system.
- Create clickable prototypes to test design assumptions and hypotheses.
- Oversee usability testing to validate design decisions.
- Create production-ready design assets for handoff to UI developers.
- Perform design quality assurance during development.
- Ensure that designs and code are accessible to all users.
- Uses data and customer feedback to measure the effectiveness of designs and pivot as needed.
What You Need to Succeed (Required Qualifications)
- 5+ years' experience designing responsive websites and mobile applications for complex, multi-dimensional programs.
- Design portfolio submission required
- Experience working with Lean UX and Agile methods.
- Highly skilled in user experience fundamentals, such as research, wire framing, creating clickable prototypes, usability testing.
- Strong experience in user interface design, interaction design, information architecture, visual design.
- Experience rooting out alternative scenarios from provided requirements, seeing where customers might need extra support or errors might occur.
- A team player who collaborates well with multi-disciplined teams, skilled at giving and receiving design critique and able to be self-directed. Willing to take ownership of the assigned work.
- Experience successfully partnering and building alignment with product managers, developers, business analysts, content strategists, design researchers and other designers to arrive at optimal solutions.
- Strong communication skills with ability to articulate and optimize design based on the value to the user and the business.
- Experience thinking about customer experiences end-to-end and across communications channels.
- Comfortable working with established design systems, while also being able to contribute to them.
- Proficiency with Adobe XD and Figma.
- Ability to navigate complexity and make sense of ambiguity.
- Ability to manage competing priorities and timelines.
- Ability to take direction and work in a team environment, while also owning initiatives.
- Experience working in a company with a strong brand presence, and either developing a design system or working successfully within one.
- High School diploma or equivalent required. Bachelors degree preferred.
- Design experience within large corporation is a plus.
- Experience managing design systems a plus.
- Service Design experience a plus.
- UI development skills with HTML, CSS, and Javascript are pluses.