Title: Senior Project Manager
Reports to: Program Manager or Director, PMO
About Thentia
Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.
About The Role:
Reporting to the Program Manager the Senior Project Manager provide hands on, solution-oriented project oversight to deliver product deployments for Thentia customers. In this role you own the customer delivery a key stakeholder for their and Thentia’s success. Responsibilities include the coordination and completion of projects on time within budget and within scope with an exceptional rate of client satisfaction and meeting customer requirements. The Senior Project Manager oversees all aspects of their projects. Sets deadlines, assigns responsibilities, proactively manages risks, and issues, and monitoring and summarizing progress of project. Prepares reports for both internal and external stakeholders regarding status of project. This role will work directly with key business stakeholders to ensure deliverables fall within the applicable scope and budget.
Responsibilities
- Maintain day to day accountability and control of projects, including schedule, all deliverables, status, risks/actions/issues/decisions (RAID), client communication, and change control.
- Prepare the internal and external management deliverables (e.g., project plan, work plan, management reviews, request for changes, outstanding issues and risks) and seek approval as required.
- Follow established standards for resourcing, budgeting, timeline and product implementation.
- Collaborate with the Customer Success Manager and the Account Team around client relationship management and ensure ongoing close working relationship.
- Create Project Management Plans which include communication plan, roles and responsibilities, escalation path, etc.
- Act as main point of contact for the client during implementation.
- Work closely with Customer Success and Customer Support to ensure there is a smooth transition into ongoing support post-delivery.
- Prepare for and attend client Steering Committee meetings as required.
- Proactively identify risks and the associated mitigation/contingency plans; escalate key risks/issues as needed.
- Collaborate with the PMO team to establish best practices, process, and standards for delivery.
Qualifications
- Must have 5+ years of project management experience in external customer facing project delivery roles such as in consulting capacity, software deployment, or cloud based SaaS environments.
- Must have active PMP certification or PM2 accreditation, and expertise with PMBOK.
- Ideally, but not essential, is experience working with or consulting with public sector (government or regulatory agencies) or public sector organizations,
- Strong internal and external relationship management skills - you can interact with diverse technical and non-technical groups.
- Demonstrated ability to hold people and teams accountable, and to deliver for our customers with high quality, on time, and in accordance with defined requirements.
- Proven solution-orientated mindset and bias to action as a project manager as compared to ‘operational project manager’.
- Excellent communication, organization and presentation skills.
- Strong attention to detail – able to dig into details while maintaining the larger view of success for the client and for Thentia.
- Strong software aptitude working with project management tools such as ClickUp, Wrike, Monday, or other robust project software.
- You are proactive and can prioritize across multiple competing priorities.
- You are able to motivate and coordinate the project team in a remote working model
We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’.
Compensation
Thentia provides employees with a competitive base salary along with:
- Full Health Insurance coverage (programs vary for each country)
- Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
- Year-end bonus potential (for eligible roles)
- Professional development & training
Our Commitment
Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.
We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.
Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.