At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
The Senior Analyst, Communication is responsible for managing the execution of multi-channel communications, including the schedules, team meetings/agenda/recaps, template management, proofing and quality control, coordinating with internal partners and external vendors on execution of communications.
This position will manage multiple projects of varied complexity simultaneously. This position needs to continually provide feedback on and suggestions for improving operational process and quality control procedures to team and management. As needed, changing standards and procedures to necessitate the continued training throughout the team. The position is structured to work within a team concept yet still affords the autonomy to work independently on specific projects. Teams involved with coordination efforts include, but not limited to: Brand Compliance, Member Engagement, Product, Campaign Targeting, Accounts, Implementations, Creative, Content Governance, and Vendors.
Additional responsibilities include but not limited to the following:
- Project Manage assigned programs from initiation through deployment, coordinating all aspects of communication execution.
- Manage the creative and data delivery to vendors, proof merged communications, provide estimates and schedules to internal and external teams, ensure flawless execution of communications by proofing communications to quality standards.
- Manage expenses and schedules on programs to on time and on budget deployment.
- Manage projects in workflow tool, report on number of communications executed, trouble shoot issues that vendor reports with internal partners. Multi-channel includes: Direct Mail (letters), Email, IVR, FAX and LOC.
- Communicating with internal partners, customers and vendors to facilitate the timely handling of mailings.
- Manage the Standard Operating Procedure (SOP) or work instructions for the programs they execute, including template management, requirements for program execution, etc.
Required Qualifications
- 3 plus years experience in an operations capacity specifically in project management. Prior experience in the following industries, operations, communications, print and/or marketing.
- Demonstrated knowledge, experience, and understanding of benefits and Formularies
- Proficiency in Microsoft Windows, Office, and other business-related software
Preferred Qualifications
- Experience in highly regulated industry and compliance environment
- Experience with highly complex, inter-connected systems and business processes
- Experience working in a matrix environment
- Familiarity with Project Management Tools
- Familiarity with Visio
- Highly organized and detail-oriented in a process-driven environment
- Collaborative mindset
- Excellent communication skills
- Team-oriented attitude and approach to completing assignments
- Ability to communicate with and manage expectations in a cross-functional environment
- Ability to manage multiple projects simultaneously and deliver on-time
- Quickly identify and escalate issues in a constructive manner to the appropriate resource
- Demonstrate desire to take ownership of projects to see them to successful execution
- Ability to understand process workflows and cross-business impacts and dependencies
- Reliable, resourceful, flexible, and known for a sense of initiative
- Professional attitude and work habits
- Bachelor’s Degree
Education
Associates degree or equivalent work experience
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/16/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.