The deadline to apply is March 12, 2025
Job Description
As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.
Job Duties
• Supervise a team of sales agents, offering guidance and support while monitoring their performance and productivity.
• Supervisor is responsible for delivering on and improving team KPIs and Agent performance.
• Actively participate in interviewing, hiring, onboarding and termination processes
• Provide ongoing, timely employee reviews and documentation.
• Establish a high standard for productivity, quality, and customer experience.
• Manage daily activities of agents and uphold professional and ethical marketing practices.
• Maintain an upbeat, professional, and motivated demeanor at all times, provide positive reinforcement, and mentoring agents.
• Train team members and ensure proper execution of calling procedures and sales techniques.
• Monitor calls, coach, and counsel sales agents.
• Continuously motivate team members to develop a highly professional, positive, healthy yet competitive work environment.
• Initiate programs and ideas to improve performance and operations.
• Take appropriate and timely action in responding to employee concerns or personnel issues.
• Track day-to-day team performance and attendance reports.
• Maintain consistent professional improvement through company-provided workshops, tracking call center trends and active participation in team projects.
Minimum Education and Experience
- At Least 2 to 3 years of supervisory/managerial experience in a Call Center Sales Setting OR 6 months experience in a supervisor role with ADMI's Scheduling Center
- Customer service and sales experience preferred.
- Has excellent communication and leadership skills.
- Proven track record of leading, motivating, and managing others.
- Motivated self-starter
- Strong attention to detail
- Excellent problem-solving skills
- Excellent verbal communication skills
- Previous experience with computer software including Excel and MS Word (Power Point a plus).
- Previous experience and proven ability to effectively and proactively manage change and implement process improvement.
- Professional and efficient verbal and written communication skills.
- Ability to effectively coach, train and develop a team of sales associates.
- Cooperative, professional, and effective interaction skills with co-workers, company staff and visitors.
- Can adequately demonstrate the following skills: Training, Performance Management, Motivating Others, Giving Feedback, Coaching, Self-Development, Team Development, Motivation for Sales, Self-Confidence, Sales Planning, Orienting Employees, Demonstrating Empathy and Compassion
- A strong communicator with experience delivering instruction, feedback, coaching, and discipline.
- Embodies Aspen Dental's cultural values, is motivated to work in a company that strives to improve people’s lives, believes in driving personal and professional growth for Agents, and leads by inspiring individuals to meet their highest potential.
Internal candidates:
- Tenure no less than 6 months in the Scheduling Center
- Must be in good standing and not on any active corrective action.
As a Call Center Sales Supervisor, you will be expected to be a subject matter, problem-solving expert while serving as a coach, trainer, and mentor for sales agents. The Call Center Sales Supervisor is expected to model appropriate behaviors/skills and be able to identify those characteristics to train and coach.