Department: Sales Support Team
Location: Tulsa, OK
Job Type: Full-time
Reports To: Manager – Sales Support Team
Company Overview:
IOU and AU, LLC are dynamic and innovative companies committed to providing exceptional service and support to our customers. Industrial Oils Unlimited (IOU) has been manufacturing high-performance lubricants for the industrial, manufacturing, metalworking, heavy equipment, and energy industries since 1970. With seven offices in four states, we are proud to provide hands-on customer service, advanced technical support, and quality products for our customers. Adjuvants Unlimited (AU) works to help the agrochemical industry. AU strives to make life easier for our customers by providing value through the art of formulation chemistry. We are seeking a dedicated and experienced Sales Support candidate to join our team and play a pivotal role in ensuring our customers' satisfaction and loyalty.
Job Summary:
You will play a pivotal role in supporting our Sales team, maintaining strong high-value customer relationships and executing large complex orders. Your responsibilities will include assisting with customer onboarding, coordinating account activities, and ensuring the smooth execution of customer initiatives. This role requires excellent organizational skills, attention to detail, and effective communication with both customers and internal teams.
Key Responsibilities:
Customer Support: Serve as a primary point of contact for customers, assisting with their inquiries, requests, and providing updates on project status.
Account Coordination: Collaborate with other departments to plan and execute customer initiatives, ensuring that timelines and deliverables are met.
Customer Onboarding: Assist in the onboarding of new customers, helping to gather necessary information and set up their accounts in our systems. Complete pricing orders.
Relationship: Use interpersonal skills and professionalism to develop positive relationships both internally and externally. Deliver high quality communications to efficiently summarize, resolve, raise issues and celebrate wins.
Project Management: Monitor project progress, track key milestones, and communicate project status to customers and internal teams.
Documentation: Maintain accurate and up-to-date records of customer interactions, project details, and any relevant data in our CRM and ERP systems.
Reporting: Prepare regular reports on project performance, providing insights and recommendations for improvement.
Cross-functional Collaboration: Work closely with other departments, such as sales, operations, production, and purchasing to ensure seamless execution of customer initiatives.
Problem Resolution: Identify and resolve issues that may arise during the course of customer projects and escalate as needed.
Understand the bigger picture and apply critical thinking skills and organizational problem-solving skills to prioritize and navigate blocking issues.
Technical Skills: Develop knowledge of internal software to understand and handle dependencies between teams and systems.
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- 1-3 years of experience in a customer-facing role, account management, or project coordination.
- An analytical and curious nature.
- An interest in solving problems collaboratively.
- Strong organizational and time management skills, with the ability to manage multiple projects concurrently.
- Experience and ability to influence without authority across teams.
- Ability and interest in operating environments that have some ambiguity.
- Excellent written and verbal communication skills.
- Proficiency in using CRM, ERP and project management software.
- Skilled in using Microsoft products such as Office, Teams, and One Note.
- Detail-oriented with a focus on accuracy and follow-through.
- Ability to work both independently and as part of a collaborative team.
- Strong interpersonal skills and a customer-focused approach.