Organization

Taxpayer Information

Pay

$16.50

Pay Frequency

Hourly

Full Time / Part Time

Part time

Job Summary

Under general supervision, receives incoming telephone calls from the public and provides various types of information, primarily related to ad valorem taxes.

Job Description

EXAMPLES OF WORK PERFORMED:

Provide excellent customer service to a large number of taxpayers via telephone, in person, and written correspondence. Gathers information, determines needs of customer, provides explanation in a concise manner; handles customer complaints and problems effectively, redirects calls to other offices when necessary. Analyzes and determines acceptability of payments. Calculates fees, and calculates interest accruing monthly for delinquent accounts. Enters address changes to tax rolls. Corresponds with taxpayers when necessary and maintains files. Accesses and retrieves information from other sources in an effort to determine correct mailing information for a large volume of returned mail. Assist the Delinquent Tax Division with proofreading galleys, certified mailings, and conduction of sales. Scans checks daily for balancing. Verifies cash taken in the cashier division and prepares the deposit for the bank. Perform other duties as assigned.

Additional Job Description

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES:

Skill in public relations dealing with general public; in strong interpersonal relation applicable to handling customers; in communicating; written and oral, including proper telephone etiquette. Knowledge of PC programs such as Microsoft Word and Excel; office policies and procedures, and functions of other county offices and of ad valorem tax collection cycle. Knowledge of state statutes as they relate to ad valorem taxs. Ability to operate office machines including personal computer word processing and spreadsheets, 10-key by touch speed of at least 5,000 keystrokes per hour, typewriter, microfilm/scanner equipment, copier and fax; perform more than one job function at a time and to deal tactfully with others. All employees are required to extensively cross train for one or more other job duties of the office.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essutial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Attendance is an essential function of this job.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED) supplemented by courses in typing, personal computers, 10-key, etc., and over one year qualifying experience. Ten key skills of 5,000 keystrokes per hour. Keyboarding of 40 words per minute.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages and to draw and interpret bar graphs.

REASONING ABILITY:

Ability to interpret an extensive variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts and draw valid conclusions. This job requires thinking, concentrating, learning and remembering.

CERTIFICATES, LICENSES, REGISTRATIONS:

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee frequently is required to use hands to finger, handle or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Location

HQ