Who We Are
At Onafriq, we believe that the only currency that matters is access. Our mission is to make borders matter less by connecting Africans to each other and to the world, giving them access to the global digital economy.
We are Africa's leading omnichannel payments platform, enabling real-time cross border cross scheme and cross currency payment within, from and to the continent digitally and offline. We partner with mobile network operators, mobile transfer operators, global enterprises, and financial institutions to connect over 400 million mobile money users to a world of limitless possibilities.
As a leading fintech company, we strive toward elegance and simplicity in everything we do. Our mission is to make borders matter less, and our values are to simplify, care, and be revolutionary. Our people are talented, curious, passionate, and the reason our company does exceptional things. Excellence in nurturing our people and their passions is foundational to our success as a business. The Onafriq team has doubled in the past year and continues to grow rapidly.
Our offices include Abidjan, Accra, Johannesburg, Kampala, Lagos, London, Nairobi, Nigeria, and Port-Louis, Tulsa and many employees work remotely from locations where we do not have offices.
We pride ourselves on world-class team and world class operations. We are regulated by the FSC in Mauritius, BoG in Ghana, BoT in Tanzania, BCC in the DRC, and FCA in the UK.
The Role
The Card business unit is Onafriq’s home for innovation. It identifies, incubates, and realizes new products and synergies between the various Onafriq group companies. It creates an in-house space for driving innovation and nurturing our next-gen products.
As an Operations Support Analyst, you will work closely with the operations, product and development teams to execute processes and lead operational teams support in line with the Company’s overall delivery strategy. This role is critical in ensuring the seamless execution of our business processes and the delivery of exceptional customer experiences. The ideal candidate will have an understanding of the fintech industry & processes.
The position will be based in Africa and Tulsa, and work with individuals across Africa as well as Tulsa, Oklahoma (USA) time zones. Familiarity with working for an international organization with teams across multiple time zones is mandatory.
Responsibilities
Operational Support:
- Assist in the execution and management of solution launches, updates, and enhancements to ensure smooth operations.
- Support node requests that are BAU to ensure functional card programs.
- Treat tickets within SLA.
- Manage updates of transactions and queries for ticket resolution.
- Acknowledge and adequately respond of all issues escalated to the teams through the various channels (Slack, email, etc.)
Data Analysis:
- Analyze card management performance metrics and user feedback to identify areas for improvement and inform decision-making.
Compliance Management:
- Ensure that all operation processes comply with regulatory requirements and internal policies, including but not limited to PCI DSS.
Essential Skills
- Strong communication skills (oral and written)
- Fast learner with strong problem-solving skills
- Experience in cards/payments/transaction processing domain
- Can work autonomously in a highly demanding and often ambiguous environment
- Thrives in a diverse, collaborative environment involving different stakeholders and subject matter experts
- Highly organized and able to prioritize work appropriately
- Willing to take accountability for work produced
- Comfortable working in a highly complex environment
Qualifications and Experience
- 3+ years of experience in operations management, preferably within the fintech or financial services industry.
- Proven track record of driving operational improvements and achieving business goals.
- Strong understanding of fintech regulations, compliance requirements, and industry trends.
- Excellent customer service attitude and the ability to cope with and manage a constantly changing environment
Why work for us:
- We are the cutting edge of fintech in Africa
- Ranked by Fast Company as Second Most Innovative Company in Africa
- Attractive package including flexible benefits and competitive remuneration
- Diverse, inclusive, gender-balanced company culture representing >28 nationalities and speaking >20 languages
- Massive growth potential
- We operate a flexible remote working and unlimited leave policy but there is an expectation that you will be working in the office from time to time
- We solve relevant problems for Africa and the world to create access for the millions of users who also believe in what we do