At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
CVS Health’s Supply Chain Systems and Technologies Team is seeking a Manager to lead the training for a new Warehouse Management System (WMS) rollout. Our WMS Modernization Initiative is crucial to CVS Health’s Supply Chain Strategy in delivering on our promise to our end consumer while driving efficiencies, reducing labor and improving order accuracy with a balanced focus on colleague engagement and retention. As a Training Manager on the Supply Chain Systems team, you will play a crucial role in the implementation of the new WMS across all the distribution centers. This role involves developing comprehensive training materials, coaching site directors, conducting training, supporting change management at the DCs and collaborating with internal teams to ensure a smooth transition and adoption of the new system.
Primary Duties and Responsibilities include, but are not limited to:
Maintaining detailed documentation of training materials (SOPs, Work Instructions, Job-Aids, Quick Reference Guides, etc.) and ensuring up-to-date training environment for all WMS functions
Contributing to the creation of a training plan to complete training for all functions on the new system, and processing changes to ensure all distribution center colleagues, management team and support staff are effectively trained to complete the day-to-day responsibilities and handle exceptions
Leading the Train-The-Trainer program to empower key personnel to effectively train others within their teams: identification of trainers, conduct trainer training, trainer evaluation, and provide on-going support
Leading workshops with Trainers to deliver training, gather participant feedback, and determine best training deliver methods (classroom, hands on training, on the floor training)
Identifying training needs, developing tailored training programs, and ensuring effective communication and engagement throughout the change process
Required Qualifications
5+ years of experience in delivering training, particularly in a logistics or warehouse setting
Strong leadership skills with the ability to manage cross-functional teams and drive results in a fast-paced environment
Proficiency in change management principles and practices, with a focus on organizational readiness and capacity building
Excellent collaboration and good written and verbal communication skills to work effectively with various internal teams
Familiarity with various WMS platforms and related technologies
Willingness to travel up to 50%
Preferred Qualifications
Strong analytical and problem-solving skills to address challenges and ensure successful implementation
Strong communication, presentation, and organizational skills. Ability to manage multiple projects and work collaboratively with cross-functional teams
Strong interpersonal skills with a focus on customer-service
Strong self-starter with ability to work with little supervision
Strong ability to multitask and handle competing priorities at once
Ability to foster connection by putting people first and build trusting relationships
Education
Bachelor's degree or equivalent work experience required. Master's degree preferred.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$60,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/09/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.