Manager of Customer Service and Strategic Training
Full Job Description: Manager of Customer Service and Strategic Training
Grade: Hourly 16 | H-16
Tulsa Public Schools’ existing salary schedules provide career increment adjustments based on education/experience and/or years of creditable service. For more information about the salary for this specific position please review the Salary Schedule for the corresponding Salary Grade (listed above).
For more information on our comprehensive benefits packages, please visit: Compensation and Benefits website.
Position Summary: Manage Transportation’s Customer Service Center. Trains staff members with new technology for better customer relationships with the schools, parents, and students. Establishes a working relationship with school principals, city leaders, and athletic coaches to facilitate the professional transportation of students. Willing and qualified to work with district leadership as assigned to special programs and critical projects. Organizes and manages transportation services for major events within the district and city of Tulsa.
Minimum Qualifications:
Education:
• High school diploma
• Associates degree preferred
Experience:
• Two years’ supervisor experience
• Previous experience driving a school bus
Specialized Knowledge, Licenses, Etc.:
• Possess or ability to obtain and maintain a CDL Class B with school bus, passenger, and air brake endorsements within first year
• Proficient or willing to learn Microsoft Office Suite, Google Office Suite, Zonar GPS, SafeStop, Trip Tracker, IMS, and ByteCurve
• Bilingual in Spanish is a plus
About Our District: At Tulsa Public Schools, our mission is to inspire and prepare every student to love learning, achieve ambitious goals, and make positive contributions to our world. We are the destination for extraordinary educators and staff who work with our community and families to ignite the joy of learning and prepare every student for the greatest success in college, careers, and life. Our core values of equity, character, excellence, team, and joy guide how we work and interact with each other and our community.