Job Location: Must be commutable distance to MetLife Office - Tampa FL, Bloomfield CT, Aurora IL, Cary NC, Oriskany NY (Central NY), Bridgewater, NJ, Clarks Summit, PA, Omaha, NE Warwick, RI
In office once a month for office meetings
Key Responsibilities:
* Conduct quality reviews of LTD claims of various complexity
* Identify trends, root causes and quality gaps from the analysis of data, providing timely and meaningful feedback to associates and management regarding performance and quality standards
* Partners with team and claims organization to develop criteria and standards in which to measure quality behaviors
* Assists in the research, analysis, and recommendation of key quality improvements
Essential Business Experience and Technical Skills:
* 2 plus years of LTD claims management experience
* Critical thinking, attention to detail, written and verbal communication, analysis and problem solving skills
* Microsoft Excel and PowerPoint
Preferred:
* Bachelor's degree