About the team
The Loan Servicing Oversight and Audit Analyst is a highly independent role responsible for key functions of loan servicing vendor oversight, regulatory updates, monitoring and interacting with government regulators and Vendor Senior management.The Loan Servicing Oversight and Audit Analyst will independently perform loan servicing operational control and reporting functions, and routinely monitor contracted Servicing Vendors to ensure compliance with investor, agency, legal and regulatory guidelines. Required processes include independently running Internal Audit style tests/reviews of contracted vendor performance on a monthly, quarterly, and annual basis based on specific oversight functions.
The Loan Servicing Oversight and Audit Analyst will also independently produce Retained Servicing reporting packages for ZHL Compliance Committee reviews and monthly reporting to be presented at the executive level.
Position will have direct transactional relationships with peers in department, the immediate supervisor, cross departmentally, and with vendor staff.
About the role
Key responsibilities:
Work directly with Vendor Management, Zillow Compliance Management, Zillow Internal Audit Management, and Government Regulators on all facets of loan servicing audit and control functions.
Responsible for the independent creation and maintenance of Audit and Vendor Oversight Policies and Procedures
Stay abreast of changes in regulations and /or investor guidelines to ensure timely compliance adaptations and reviews. Independently update oversight Policies and Procedures based on identified changes and build new oversight programs to meet the regulations.
Develop new, and leverage existing, Servicing Vendor oversight control and auditing tools/ platforms to analyze and test key controls. Ensure that service vendors are operating in accordance with investor, agency, legal, and regulatory guidelines.
Evaluate servicing vendor control deficiencies, using qualitative factors, to determine severity and magnitude of potential misstatements, identify error trends, and report those trends immediately to the Loan Servicing Manager.
Partner with internal and external process owners, as well as servicing vendors to monitor corrective action plans, and remediate deficiencies, or implement alternative controls for identified weaknesses.
Research and provide requested data to external auditors/regulators.
Provide direct analytical and research support to the ZHL Customer Experience team to address sophisticated consumer or regulator inquiries.
Produce service vendor post audit reporting and all quarterly ZHL Compliance Committee deliverables.
Develop and produce monthly retained loan servicing executive management reporting and respond to all executive management questions/concerns.
Who you are
You should have a strong attention to detail and an analytical approach. Additionally, you should be able to approach findings creatively and with a focus on problem-solving, while also thoroughly reviewing all aspects.
Candidate must be comfortable providing feedback and recommendations to internal and external teams on servicing related concerns.
The ability to independently meet deadlines while interacting with Vendor Senior Management and Government Regulators in a fast-paced environment without sacrificing work product is imperative.
Candidate must have a curiosity about developing professional relationships within a diverse team setting.
Desired Skills and Experience
High school diploma or equivalent experience is required; a Bachelor's Degree in Accounting, Business, or Finance is preferred.
3-5 years’ mortgage servicing oversight experience required.
3-5 years' validated experience in an audit field preferred.
1-3 years' mortgage servicing QC/QA or Compliance experience preferred
Demonstrable intermediate experience and knowledge of mortgage servicing regulatory and FHLMC/FNMA/GMNA servicing rules required.
Detailed knowledge of spreadsheet management with MS Excel and database management with MS Access preferred
Proficient at the usage of Mortgage Servicing and originations products including MSP and Encompass.
Ability to read and interpret documents such as promissory notes, regulatory/legal directives, and other loan documents.
Must possess the ability to communicate (written and verbal) clearly with directives for borrower communication, investors, colleagues, and managers.
Must possess general mathematical proficiency as this position may be required to generate data reporting and calculate mathematical equations.
Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.