**Location: Tulsa, OK. This is an onsite position for those already in Tulsa, OK or willing to relocate to Tulsa, OK**
Join our dynamic team as we seek an experienced Level 2 IT Technician to complement our roster of skilled IT professionals. In this position, you will work closely with some of our largest and most complex clients, using your technical skills to solve their biggest problems and open up their biggest opportunities.
This is a foundational team member opportunity in Tulsa, and you will be one of the first five team members in Tulsa, forging a path for the company and your career as we grow this office to over 100 team members in the coming years.
Why are we building this team in Tulsa?
Backed by local banks, the regional funding initiative and local venture capital, Contango is excited to build our future with a new Tulsa-based office bringing great customers and talent to help us grow. We plan on making Contango the number one place to work in Tulsa and want you to help us.
About You
You’re not just a hard working, analytical and forward-thinking team player that loves to learn new technologies.You thrive in fast-paced environments, demonstrating exceptional communication skills and remarkable patience when assisting customers who may not share your technical expertise. Your commitment to meticulous attention to detail and unparalleled dedication to customer service sets you apart.
How You Will Make an Impact
- You will work on a wide variety of issues across multiple platforms, systems, and environments; provide or research the solution escalating to higher tier where necessary.
- Communicate with clients via phone, email and in person, setting clear expectations and providing technical support and solutions in accordance with best practices, and company defined policies and deadlines.
- Remotely troubleshoot issues relating to hardware and software (typically Mac OS, Apple, Google for Work, Cisco Meraki, Dropbox etc.)
- Perform post-resolution follow-ups to help requests.
- Implement and maintain operational documentation and procedures.
- Embody and enhance our culture where every team member is part of building the company, is empowered to make impactful decisions and forge a path for career advancement.
Skills & Qualifications
We welcome all applicants, valuing diverse perspectives and fostering growth within our team, regardless of whether they possess all required skills.
This is a full time, salary position for a Level 2 IT Technician who will be responsible for leading and executing multiple projects for our clients. Your skills will include:
- Technical documentation writing, knowledge base articles, instructions for internal use.
- Exceptional written and verbal communication skills, as this is a client facing role.
- Core Technologies: Microsoft 365 - Exchange, Sharepoint, OneDrive, InTune.
- Experience Microsoft Azure-based products, including Virtual Desktops.
- New Network Setups and Upgrades - including Sonicwall, Meraki and Cisco Small Business Switches.
- Coordinate and/or perform remote fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- First line help desk; resolve level 2-3 issues in a Mac OS and Windows environments
- Connectwise Command or similar RMM products.
- IT Glue experience is preferred but not required.
- Experience in MDM technology and endpoint management is essential - specifically InTune and JAMF
- Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills.
- Works well under pressure
- Strong analytical and diagnostic skills.
What we offer:
- Competitive Salary Range for the position: $70 -85k(based on experience)
- Annual bonus.
- Comprehensive health benefits, paid premium (medical, dental, vision).
- Paid holidays, sick days and federal holidays.
- Ongoing paid training and growth opportunities.
- Hybrid office and work from home (office located downtown Tulsa)
About Contango
It’s not a common term, but one widely used on trading floors and in commodity circles. Contango, as defined, is when the future price is higher than the spot (or current) price. This is the heart of Contango; to move upward, constant improvement. We want our employees, our clients, our vendors, friends and family to climb the forward slope, to always improve, always gain value, always achieve higher levels of success, and to do it together.
Supporting over 60 amazing clients and their close to 2,000 employees, we provide effective and efficient information technology solutions to businesses and organizations through experienced consulting, service and support. We achieve this with open communication, by working closely together and earning our client’s trust; resulting in a mutually beneficial, long-term relationship.
At Contango, we’re all tech enthusiasts who love growing together. Our culture is all about teamwork, personal development, and having each other’s backs. We also know how to have fun with team-building activities, company getaways, and charity events. Contango is more than a job – it’s a place where we learn, innovate, and thrive together.
Our mission is to build a group of fully integrated MSP/MSSP brands across the country responsible for the assessment, deployment, and management of IT and Security for SMBs. We are a people-first organization hyper-focused on delivering high-quality products and services in local markets.