At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Overview:
Aetna, CVS Health is looking for top sales leadership talent! We have an exciting work from home opportunity available for highly motivated individual to manage our Telesales vendor relationships as a Lead Director of Sales Support. The position will lead a team who will manage our Telesales vendor relations. The role will be responsible in ensuring our vendors have a formalized approach on recruitment, training, quality, and managing of the call center staff and activities to achieve superior business performance and sales goals. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment.
Job Responsibilities:
- Manage and lead a sales organization with a high level of focus on selling Aetna’s Medicare products.
- Oversee and lead daily operations of the call center including, but not limited to, communications, performance management, program and product training.
- Responsible for executing Telesales operations to scale and grow business across all product lines.
- Maximize effectiveness and efficiency of the sales leadership and programs (i.e. sales volume) leveraging capacity and productivity, among other levers, to achieve target sales volume.
- Partner with other functions (ex. Sales operations, training, quality) to ensure that call center staff and operations are well trained and prepared for effective and efficient operations of the team.
- Deploy daily operating models for team to ensure effective sales operations, high quality program submissions, and achievement of business results.
- Develop enhanced sales techniques and drives sales through robust knowledge and experience and make improvements to the model.
- Designs the allocation of resources to support key performance metrics.
- Controls negotiations with clients in complex financial situations.
- Other duties as assigned.
Background/Experience desired:
At least 5 years in sales leadership role(s) preferably in Telesales and/or Medicare programs.
5+ years of managing individual contributors and managers.
Demonstrated successful experience in developing internal Telesales capabilities for insurance companies.
Superior knowledge of Medicare products desirable.
Life & Health insurance license is a plus but not required to be employed. It is required to obtain the license within 60 days from the employment start date.
High level of proficiency with Microsoft Office package.
Adept at collaboration and teamwork
Mastery of problem solving and decision-making skills
Mastery of growth mindset (agility and developing yourself and others) skills
Education:
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Licensed Life & Health Insurance Agent (GA) is desired
Pay Range
The typical pay range for this role is:
$100,000.00 - $231,540.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 06/08/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.