Lead Product Designer - Usability at Scale

Customer Experience | San Francisco, United States | Remote, Remote | Full-Time

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Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

This is a remote position. To help our teams work together effectively, this role requires you to be located in or adjacent to Pacific Time Zone.

Your future team
We're looking for a Lead Product Designer to join the Usability at Scale Program Team within Enterprise Trust. This new and wide-ranging program is specifically designed to identify and execute strategies for scaling our products and platforms to better serve our larger Enterprise client base.

In this pivotal role, you will be directly reporting to the Head of Design, Enterprise Trust. You will also be joining a globally diverse organization, comprising dynamic teams based across America, Australia, and India.

Your role will involve shaping and driving our design vision and strategy for the Usability at Scale program. You will collaborate with executive leadership, other Individual Contributor (IC) designers, and leaders of various design and cross-craft teams across our company.

In this role, you will:

• Define and implement the strategic vision and produce conceptual design outcomes that provide a clear direction for our scalable customer experiences across the Usability at scale landscape

• Apply your systems thinking and ability to understand complex relationships between various products, channels, and features to drive better design outcomes

• Identify opportunities to enhance our products and platforms to enable Usability at scale for our customers

• Support the Head of Design with craft-related topics, advising on best practices for processes and rituals

• Help improve craft quality for all design specializations in your team

• Drive design reviews, design crits and be the design craft leader and coach to other designers to ensure consistent and cohesive scalable experiences

• Partner with leadership, stakeholders, and cross-functional team members to create a unified design view of what defines scalable experiences and capabilities across Atlassian

• Lead design projects from creation to execution and be responsible for tying back to customer value delivery and outcomes

• Identify success metrics ensuring design solutions continue to deliver customer value

• Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Product and Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work

Your background:

• 10+ years of product design experience designing complex or enterprise-level software

• Experience in creating and delivering strategic org-wide design programs that impact multiple delivery teams

• Very strong skillset in visual and interaction design which enables you to guide the team and help improve their design craft, demonstrable in a visual portfolio

• Ability to visually communicate your work for influence and impact

• Ability to handle ambiguity and navigate strong platform complexity, bringing clarity and simplicity to complex problems

• Experience in end-to-end UX/product design to design impactful solutions to challenging problems

• Passion for story-telling, the ability to bring design direction to life with compelling narrative

• Experience balancing customer needs with business goals, market viability, and technical feasibility

• Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company-wide outcomes and positively influence future delivery roadmaps.

• Experience in design systems, and the ability to identify common components required to support a wide array of customer use cases.

• Experience measuring success with qualitative and quantitative methods

• Experience improving process and methodology to increase product value, team velocity and accelerate the adoption of new capabilities

Compensation

At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:

Zone A: $216,600 - $288,800

Zone B: $194,900 - $259,900

Zone C: $179,800 - $239,700

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

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Our perks & benefits

Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefitsto learn more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

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