Job Description

Who we're looking for

Lead the team responsible for Zendesk's Service solution product marketing. This role drives GTM strategy and execution across Zendesk’s Service solution, managing and supporting a team of individual product marketers responsible for a wide variety of PMM functions including research, personas, use cases, messaging and positioning, enablement, and more to achieve the company goals. The role is expected to partner with leaders in sales, marketing, product, and other departments on initiatives and programs connected to our core Service Solution to drive positive impact for customers and the business.

This leader will report to the Senior Director, Product Marketing and will work closely with the broader Product Marketing team. This leader will manage a team of PMMs to support the activities below.

What you'll be doing

• Lead a team of product marketers, driving GTM strategy and execution for our core Service solution while inspiring the team to drive purpose, impact, and value in their work.
• Develop and maintain a deep understanding of the CX market with respect to buyer needs, personas, and competitors.
• Craft and own product narratives and solution messaging that communicate the core use cases and value delivered from our Service solution.
• Orchestrate marketing and enablement initiatives for our core Suite offering.
• Demonstrate, and coach the team to develop strong and clear presentation skills, preparing them for presentations to Zendesk leaders, GTM team audiences, and customers.
• Coach team to develop materials supporting customer-facing assets and interactions (e.g. sales pitch decks, MSD’s customer stories, etc.)

What you bring to the role

• 8+ years experience in Product Marketing in software and technology; preference given to those with experience with SaaS and/or Customer Experience/Service software.
• Proven experience managing a high-performing team, including coaching & development.
• Articulate and very skilled at storytelling in a simple straightforward way.
• Superior analytical and problem-solving skills with a focus on attention to detail, pattern recognition, insight generation, and ability to process information quickly to deliver against tight deadlines.
• Executive presence and ability to engage with senior leadership in a constructive and collaborative manner.
• Willingness to go beyond strategy in order to support execution and realization.
• Determination to focus on outcomes and be self-motivated and directed.
• A customer-first mentality.
• BA/BS or equivalent.

#LI-WO1

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $146,000.00-$220,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.