Apply Job Type Full-time Description
Summary:
Assist customers/sales representatives with furniture orders and questions via phone, web and email
Essential Duties and Responsibilities:
- Develop strong understanding of furniture in order to effectively and correctly assist sales reps, internal staff, and customers with furniture and rug quotes, orders and information.
- Answer incoming calls & emails in a timely manner.
- Interact with workroom to ensure quality product and ship dates are met.
- Follow-up on all orders for receiving of fabric and shipment of furniture.
- Update computer on all actions on orders.
- Enter customer claims and updates on the computer.
- Interact with other departments to service needs of customer.
- Interface with other departments to provide good service.
- Display good safety and housekeeping practices.
- Uses material and equipment effectively.
- Follow departmental and corporate policies
- *Performs other duties as assigned.
- Job duties are subject to change as directed by management.
Qualifications:
- High school diploma or equivalent.
- Two years experience in fast paced customer service environment.
- Display reasoning ability and independent judgement.
- Basic knowledge in manufacturing of furniture.
- Typing skills of 45 WPM.
- 10-key skills.
- Working knowledge of office equipment.
- Proficient in Outlook, Word and Excel.
- Strong written and above average oral communication skills.
- Well organized and have the ability to manage multiple priorities in a fast paced, highly confidential environment.
- Basic math skills.
- Ability to work effectively with others.
- Plans and organizes work for maximum effectiveness and efficiency.
- Communicate with courtesy and professionalism.
Physical Requirements:
The essential functions of this position include, but are not limited to the following:
In terms of an 8-hour workday, this position requires:
- 6 hours sitting
- 2 hours standing
- Activity: This following shows the actual time spent on each activity for this position.
- Bending/Twisting – Up to 2 hours
- Reaching – Up to 4 hours
- Lifting – Up to 2 hours
- Pushing/Pulling - 0 hours
- Speaking – 4 to 6 hours
- Writing – 2 to 4 hours
- Typing or CRT Inputting – 2 to 4 hours
- Filing – Up to 2 hours
- Climbing – Up to 2 hours
- Reading – 4 to 6 hours
- Driving – 0 hours
- The following activities are essential in your job function.
- Hearing – 6 to 8 hours
- Seeing – 6 to 8 hours
- Lifting is essential in your job function.
- Up to 40 lbs. – Up to 2 hours
- Repetitive foot movement such as operating foot controls.
- Both feet – Walking between buildings
- Your job requires you to use your hands for repetitive action.
- Simple Grasping – Up to 2 hours
- Firm Grasping – Up to 2 hours
- Fine Dexterity – Up to 2 hours
- In your job, you may be around the following working conditions.
- Exposure to dust, fumes and/or gases – 2 to 4 hours
- Exposure to noise – 2 to 4 hours
The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.